IT行业的项目管理

1、1 brendaniel productions corp 2 brendaniel productions corp setting the tone for the program 3 brendaniel productions corp describe pm principles & techniques understand the global standard (pmbok) practice concepts in a learning environment identify what works for you and apply these concepts to yo

2、ur own projects understand it specific challenges and be prepared take them on after attending this training session you will be able to: 4 brendaniel productions corp mastery competency skills knowledge information experience practice & feedback application study & training 5 brendaniel productions

3、 corp individually, write down three specific objectives for attending this training session 6 brendaniel productions corp setting the tone for the program setting up for success planning project control multiple projects discussion handoff to operations 7 brendaniel productions corp initiatingplann

4、ing controlling executing closing pmbok page 28 8 brendaniel productions corp scope management quality management time management cost management human resource management contractor/procurement management communications management integration management baseline building a team building a project 9

5、 brendaniel productions corp management consistently producing key results expected by stakeholders leadership establishing direction aligning people communicating vision motivating & inspiring application practice & improve management & leadership 10 brendaniel productions corp bc&pm training progr

6、am course mix dont re-invent, it probably exists (eds materials) team (techie) project team (manager) maturity cycle what are some challenges you have encountered in your work place 11 brendaniel productions corp scope management initiation scope planning scope definition scope change control scope

7、verification project charter project manager scope statement scope mgmt plan wbs acceptance changes corrective actions product description strategic plan 12 brendaniel productions corp time management activity definition activity sequencing activity duration estimating schedule control schedule deve

8、lopment wbs scope statement activity list activity diagram activity estimates project schedule schedule updates 13 brendaniel productions corp quality management quality planning quality assurance quality control quality improvement quality policy, scope statement product description standards & reg

9、ulations qmp operational defn qmp operational defn quality improvement acceptance decisions rework, adjustments 14 brendaniel productions corp cost management resource planning cost estimating cost control cost budgeting resource requirements cost estimates cost baseline changes - estimates, budget

10、corrective actions wbs, scope statement resource pool organizational policy 15 brendaniel productions corp human resource management organizational planning staff acquisition team development project interfaces staffing requirements ram organization chart staffing management planproject staff assign

11、ed improved performance 16 brendaniel productions corp comm mgmt plan project records performance reports change requests archives acceptance requirements technology communications management communications planning administrative closure performance reporting information distribution 17 brendaniel

12、productions corp procurement management procurement planning solicitation planning solicitation source selection contract administration contract close-out scope statement product description procurement resources market conditions other planning outputs constraints & assumptions procurement managem

13、ent plan sows procurement docsproposals proposals evaluation criteria contract payment changes documentationacceptance 18 brendaniel productions corp historical information organizational policies project plan work results project plan project plan updates integration management project plan develop

14、ment project plan execution overall change control 19 brendaniel productions corp risk events, sources symptoms opportunities threats risk management plan contingenciescorrective actions product description technology, history risk management risk identification risk response control risk response d

15、evelopment risk quantification 20 brendaniel productions corp individually, write down what you feel are the three most important deliverables in a development life cycle. in teams discuss and justify your choices 21 brendaniel productions corp repetitive ongoing reset objectives & continue performe

16、d by people constrained by limited resources planned, executed, controlled temporary beginning & end unique product or service temporary beginning & end unique product or service temporary beginning & end unique product or service temporary beginning & end unique product or service 22 brendaniel pro

17、ductions corp project scope project plan startend initiatingplanningexecutingcontrolling closing conceptdevelopmentexecutionfinish life cycle process groups phases 23 brendaniel productions corp probability of success increases with time resources time cost & staffing levels low, high, low across li

18、fe cycle the ability of stakeholders to influence final characteristics decreases with time along the project phases 24 brendaniel productions corp total $ spent time 25 brendaniel productions corp life cycle a collection of generally sequential project phases whose name and number are determined by

19、 control needs of the organization(s) involved in the project phase one or more tangible, verifiable work products (in effect its own project own life cycle) performance measurement to ensure deliverables management control sequential logic designed to properly define product 26 brendaniel productio

20、ns corp what are some common phases in a technology driven project 27 brendaniel productions corp integrate everything & everybody meet project objectives within constraints decision maker - conflict resolution changes, resources, trade off communications hub prime negotiator with stakeholders 28 br

21、endaniel productions corp flexible initiative taker communicator integrator decision maker problem solver big picture ability motivator +? 29 brendaniel productions corp attempt to micro-manage to gain control technical projects mean majority of project not totally understood majority of mistakes ar

22、e in faking it team building leadership role what are some challenges you have encountered in your work place 30 brendaniel productions corp abb minus atop 3 flexible initiative taker communicator integrator decision maker problem solver big picture ability motivator 31 brendaniel productions corp t

23、echnical skillsadmin skills human skills trained or born? 32 brendaniel productions corp technical skills high low human skills -reference: kerzner, 1998. page 125 technical skills high low human skills team memberteam leadermanagerdirectorexecutive - 33 brendaniel productions corp ego driven narrow

24、 focus achievement driven achievement vs. relationship strategic planning not victim image organizational view fear of obsolescence 34 brendaniel productions corp 35 brendaniel productions corp individually, select the two powers that you feel you are very good at using. in your teams, share these s

25、elections, and discuss how a project manager could improve in each power type 36 brendaniel productions corp u.s. federally funded center sei mission: to provide leadership in advancing the state of the practice of software engineering to improve the quality of systems that depend on software provid

26、es an assessment model (the cmm) for software quality / 37 brendaniel productions corp initial repeatable defined managed optimizing 5 4 3 2 1 adhoc, individual basic pm, similar std sw process quantified & measured quantified feedback 38 brendaniel productions corp 39 brendanie

27、l productions corp phase 1 education of all levels leadership set direction team set baseline knowledge phase ii audit quick assessment (best projects/practices) phase iii recommendations set up sepg (software engineering process group) set up as project plan educate, measure, direct 40 brendaniel p

28、roductions corp sei cmm where pm fits into process first initiative from above monitoring and control mechanism pulls conflicting technical functional areas into a consistent framework what are some challenges you have encountered in your work place 41 brendaniel productions corp evaluate your organ

29、izations maturity level in each of the eight process areas of the pmbok: scopetime qualitycommunications hr managementprocurement riskcost 42 brendaniel productions corp the design is driven by customer requirements. the primary benefit in doing this is, increased customer satisfaction for both inte

30、rnal and external customers. customer focus team focus one team one goal dedicated accountable globalizing functional ownership planning 43 brendaniel productions corp a process is a high level concept that can be applied across organizations, across industry. it tries to minimize ambiguity but must

31、 allow flexibility for different cultures for example identify risks that can impact delivery a procedure is the detailed steps to adhere to the process. the procedure is specific to an organization. example complete the attached risk identification spreadsheet by holding a two meeting with all team

32、 leaders of each functional area. there should be at least 20 risks identified and quantified. the completed spreadsheet must be stored on the project server. 44 brendaniel productions corp procedureprocessaccountabletop 3 team meetings exec reporting estimating requirements doc risk identification

33、change control quality assurance budgeting -do you follow a documented procedure -do all the pms follow a documented procedure/process -do your senior managers check that you have followed the procedure 45 brendaniel productions corp setting up for success 46 brendaniel productions corp project mana

34、ger senior management the customers company policy direction project team other line managers project directives project direction reports reports progress reports progress reports 47 brendaniel productions corp as a team identify 30 stakeholder groups they impact the project they are impacted by th

35、e project 48 brendaniel productions corp with your stakeholder list, identify the types of power you hold over this person/group 49 brendaniel productions corp cost reduction an interdependent approach internal projects customer projects marketin g operations 50 brendaniel productions corp project s

36、election criteria are dictated by the business and technical objectives of the organization it ensures that and money invested yields the highest payback for the organization the criteria allow the management staff to know the viability of a proposed project prior to extensive planning it is also us

37、ed as an ongoing measurement of the continued viability of a project once it starts as organizational objectives, so should the selection criteria 51 brendaniel productions corp # projects / criteria risk high(5), medium(3) low(1) pay back period balance cost vs savings equation cash flow timing wha

38、t q for delivering npv npv/investment ratio resource availability 1 2 3 4 5 6 7 8 yes(1), probable (3), no (5) these columns could be weighted definitions are required 52 brendaniel productions corp did communications plan as an exercise ability to position project correctly keeping project team foc

39、used on organizational objectives what are some challenges you have encountered in your work place 53 brendaniel productions corp risk management uncertainty + constraint probability unpredictability contingency (planning for failure) control based on facts commitment planning for success 54 brendan

40、iel productions corp technologyis this a technology we know well and have experience with? maturityis the technology mature, is it consistent with company direction? componentsare we introducing components that are unique, new suppliers? complexityis the project easy to understand? requirementsare t

41、hey stable - are there other projects that could impact/derail? 55 brendaniel productions corp qualityis there potential to decrease the quality metrics of our product? functional area are manufacturing, customer service, purchasing consistent? team commitmentsare there teams that may prioritize us

42、off their schedules? team skillsdo we depend on a small team? i.e. hero bob quits-stopped cold. executive support do we have the visibility required to stay alive? 56 brendaniel productions corp what are some things you can pad to ensure that when things go wrong, you are covered? 57 brendaniel prod

43、uctions corp scope creep a constraint is a business driven definition that limits the pms ability to trade off cost time performance product 58 brendaniel productions corp as a team for each constraint below, define 3 things you can do as a project manager to overcome the constraint time you must de

44、liver by 30 september cost you cannot spend more than xxx on your project quality it must pas 100% of the test cases resources you need 15 people, there are only 10 59 brendaniel productions corp remember the concepts development life cycle that fits best practices learn from experience pip the stan

45、dard sets a baseline consistency project input constraints limitation requirements 60 brendaniel productions corp customer requirements are being met, commercial requirements are being met, product and market are still viable in the market place, product development is on schedule, high standards of

46、 product quality and performance are being met. to provide periodic checks that : high level objective - do we move forward ? 61 brendaniel productions corp objectives activities dictate deliverables produce m e a s u r e 62 brendaniel productions corp experimental cycle(s) very well defined deliver

47、ables to prove the objective was met activities are undertaken to produce the deliverables to prove the objective was met prototype cycle(s) preproduction cycle(s) production cycle(s) phase in 63 brendaniel productions corp dr - design review di - design inspection fa - functional agreement cpa - co

48、mponent placement agreement (layout) pa - physical agreement (order & build) verify - verification 64 brendaniel productions corp not a hardware type provided visability milestones must be digital to the pm integral to overall project plan, not an addition what are some challenges you have encounter

49、ed in your work place 65 brendaniel productions corp in your teams discuss ways in which project managers can stay aware of the inch- pebbles within their project (without micro-management) 66 brendaniel productions corp evaluation factors performance quality versatility ease of learning ease of use

50、 classification level i single project planning level ii single project management level iii multiple projects 67 brendaniel productions corp perform what ifs with instant results consistency in management reporting by the team presents a common project plan, project vision allows instant communicat

51、ions of data shows critical path, slack, dependencies instant switching between graph types provides easy visual to sophisticated data demonstrates measurable progress 68 brendaniel productions corp management may not like the output lack of use in front end planning lack of day-to-day use no commit

52、ment to training lack of technical support garbage in garbage out lack of insight into accumulated changes bosses are used to old system lack of integration into company systems viewed as replacement for face-to-face communications no training in the concepts being supported 69 brendaniel production

53、s corp 4 scope definition - wbs 4 activity/milestone definition, estimation 4 baseline project plan 4 resource costs - budgeting 4 resource allocation & leveling 4 critical path determination/pert 4 decision support - diagrams 4 slack analysis 4 actuals data entry 4 variance analysis 4 default/ad ho

54、c reports 4 using filters to steamline reporting 4 change control 4 integration with other software 70 brendaniel productions corp eds super document lost control kiss remember the contractor types framework for communications plan what are some challenges you have encountered in your work place 71

55、brendaniel productions corp what other software packages are used by a project manager 72 brendaniel productions corp management+functional=operational gapsgapsislands make the most effective use of resources achieve project objectives address every changing factors within project characteristics ap

56、ply project management 73 brendaniel productions corp two categories revenue derived from others management by projects support systems project based training, financial one clear superior for an employee grouped by specialty project staff comes from across functions 74 brendaniel productions corp b

57、lend of projectized/functional organizations weak matrices functional, pm is coordinator, expeditor strong matrices projectized with functional support 75 brendaniel productions corp pure functional pure projectized weak matrixstrong matrix 76 brendaniel productions corp projects may be few and far

58、between executives do not delegate effectively vertical approvals are time consuming functional areas hold information limited acceptance of pm process dependence on outside pm expertise 77 brendaniel productions corp in your teams identify - what are some common reasons for project managers and fun

59、ctional managers to disagree 78 brendaniel productions corp time in planning is never wasted 79 brendaniel productions corp develop a written statement as the basis for future project decisions ensures complete project is known agreement between the project team and the project customer what is miss

60、ing what is the effect/impact dynamic 80 brendaniel productions corp eliminates conflict common vision standard communications tool ensures objectives are understood provides basis for information gaps provides first cut at risk/issues management sets schedule as baseline 81 brendaniel productions c