商务英语写作chapter_questionnaire

1、Practical Business English Writing 1 商务英语写作实训 Chapter 11 Contents Composing Your Message Reference Expressions Sample Questionnaires Check Yourself Writing Your Message Practical Business English Writing 2 商务英语写作实训 Chapter 11 Composing Your Message Practical Business English Writing 3 商务英语写作实训 Chapt

2、er 11 Lead-in Questions When do we need to design a questionnaire? What should be included in a questionnaire? How to ask questions in a questionnaire? How to interpret the results of questionnaires? The questionnaire is a form that consists of a series of questions on a topic or group of topics des

3、igned to be answered by a number of people. It is commonly used to gather information for report or a presentation Practical Business English Writing 4 商务英语写作实训 Chapter 11 Structure of a Questionnaire Appreciation Questions - closed questions - open-ended questions - purpose Introduction - instructi

4、ons - way a. true b. false; - 3 choices: a. true b. dont know c. false a. like b. not sure c. dislike Would you favor a four-day work week? Yes _ No _ Not sure _ Practical Business English Writing 10 商务英语写作实训 Chapter 11 Questions - Closed Questions Multiple-choice Questions - more that 3 choices: Wh

5、ats your role on line? A. The same as in reality B. The perfect man, which, in reality, I am not . C. Sometimes real, sometimes not D. A completely different personality Practical Business English Writing 11 商务英语写作实训 Chapter 11 Questions - Closed Questions List Questions - a list of possible answers

6、 to be checked: Practical Business English Writing 12 商务英语写作实训 Chapter 11 Questions - Closed Questions Scale Questions / Likert Scale Questions - choices arranging by rating scales: For each of the statements below, circle the number that best indicates your answer to that question. Very Likely Very

7、 Unlikely When you go shopping, how Likely are you to purchase N/A 1 2 3 4 5 Lottery tickets? does not apply to me Practical Business English Writing 13 商务英语写作实训 Chapter 11 Questions - Closed Questions Demographic Questions - peoples personal information such as age, gender, marital status, national

8、ity, race, occupation, income, and religion, political party or educational background : Practical Business English Writing 14 商务英语写作实训 Chapter 11 Questions - Open-ended Questions Open-ended Questions - no choices, free to answer (may combine with closed questions: Practical Business English Writing

9、 15 商务英语写作实训 Chapter 11 Results interpretations GraphicAdvantageDisadvantage Table Allows comparison between large amounts of data Difficult to connect data quickly Bar Chart Simplifies comparisons between items or periods Size and proportions can be hard to interpret Pie Chart Shows relative propor

10、tion and importance of each part to the whole unit Difficult to judge differences between area and size Line Chart Indicates clearly movement and trends in data Inappropriate labels and scales can make it difficult to interpret Practical Business English Writing 16 商务英语写作实训 Chapter 11 Results interp

11、retations - Tables Tables: a list of facts or numbers arranged in special order, usu. In rows and columns Year20002005 Income$12,000$16,000 Expenses Food18%22% Housing25%32% Medical10%12% Entertainment7%7% Savings5%5% Others35%23% The Average Family Income and Expenses in China Practical Business En

12、glish Writing 17 商务英语写作实训 Chapter 11 Results interpretations - Tables Analysis The table above shows the average family income and expenses in China in 2000 and 2005. In 2000, the average family income was distributed in the following ways: 18% was spent on food, 25% on housing, which accounted for

13、most of the family expenditure, 10% on medical expenses, 7% on entertainment and 5% went to saving in the bank. The remaining 35% was channeled to other family expenses. In 2005, with the total family income increasing to $16,000, people were spending more than in 2000 on food, housing and medical c

14、are. Food expense increased by 4% to 22% of the total income; housing increased even by 7% to 32%; and the increase in the expense in medical service was 2% to 12%. The percentage of family entertainment and savings remained the same, while the percentage of money put to other uses dropped from 35%

15、to 25%. general description detailed analysis detailed analysis Practical Business English Writing 18 商务英语写作实训 Chapter 11 Results interpretations - Bar Charts Bar Charts: a diagram which uses narrow bands of different heights to show different amounts, so that they can be compared. Vertical Bar Char

16、t Horizontal Bar Chart Practical Business English Writing 19 商务英语写作实训 Chapter 11 Results interpretations - Bar chart Analysis As can be seen from the above graph, generally, there was not much difference between the number of boys and that of girls using Internet at Redwood Secondary School each yea

17、r from 2000-2005. In the years of 2000, 2001 and 2002, there were more boys using Internet than girls; while from 2003, there were almost equal numbers of girls and boys in Internet use; sometimes, even more girls were using Internet than boys. Generally, during the first 4 years, there was a sharp

18、increase in the number of boys and girls using Internet, with the numbers almost tripled from just over 100 in 2000 too nearly 300 each of boys and girls in 2003; while from the year 2003 on, the increase has been very slow. Practical Business English Writing 20 商务英语写作实训 Chapter 11 Results interpret

19、ations - Pie Charts Pie Charts: a diagram consisting of a circle that is divided into sections to show the size of particular amounts in relation to the whole. 3-dimention Pie Chart Broken-up pie chart Practical Business English Writing 21 商务英语写作实训 Chapter 11 Results interpretations - Line Charts Li

20、ne Charts: or graph a planned drawing, consisting of a line or lines, showing how two or more sets of numbers are related to each other. Practical Business English Writing 22 商务英语写作实训 Chapter 11 Reference Expressions Practical Business English Writing 23 商务英语写作实训 Chapter 11 Verbs to show upward tren

21、d to go up / move upward to rise /to increase / to grow to jump to climb / upturn / upsurge / soar / skyrocket to exceed v. 超过超过 to improve v.改善改善 to recover / to rebound 恢复恢复 to peak v. 到达顶峰到达顶峰 to shoot up 迅速成长迅速成长 to reach / come to / amount to a peak 到达顶峰到达顶峰 Practical Business English Writing 2

22、4 商务英语写作实训 Chapter 11 Nouns to show upward trend a rise an increase growth an improvement a recovery reach a peak Practical Business English Writing 25 商务英语写作实训 Chapter 11 Verbs to show downward trend to go down / fall / decline / decrease to slide / slip to reduce (v. 减少减少) to dip to collapse to mo

23、re downward to reach a trough (降到谷降到谷底）底） to slump / plummet / collapse / plunge to fluctuate wildly Practical Business English Writing 26 商务英语写作实训 Chapter 11 Nouns to show downward trend a fall a decrease a decline a drop a reduction: e.g. to see further reductions a collapse Practical Business Eng

24、lish Writing 27 商务英语写作实训 Chapter 11 Verbs to show level off remain the same / a plateau remain constant (adj. 不变的不变的) remain stable （adj. 不变的）不变的） remain steady （adj. 平稳的）平稳的） remain unchanged stand at show little change level off 稳定下来稳定下来 （过去式：（过去式： levelled off） Practical Business English Writing

25、28 商务英语写作实训 Chapter 11 adj. for another . Perhaps the primary reason is . There exists a great variety of reasons to account for this social phenomenon / this problem, but in general, it comes down to three major ones As for the increase, I think there are a few factors behind it. Practical Business

26、 English Writing 31 商务英语写作实训 Chapter 11 Sample Questionnaires Practical Business English Writing 32 商务英语写作实训 Chapter 11 QuestionnaireonteachingP7ofNational Assessments（美国成人读写能力评估） Practical Business English Writing 33 商务英语写作实训 Chapter 11 Questionnaireon Englishstudyofstudents Practical Business Engl

27、ish Writing 34 商务英语写作实训 Chapter 11 Surveyonactivities onEnglishlanguagelessons Practical Business English Writing 35 商务英语写作实训 Chapter 11 ABusinessQuestionnaire Practical Business English Writing 36 商务英语写作实训 Chapter 11 HolidayDestinationsQuestionnaire Practical Business English Writing 37 商务英语写作实训 Ch

28、apter 11 SurveyonAirlineservices Practical Business English Writing 38 商务英语写作实训 Chapter 11 ClientLifestyleQuestionnaire Practical Business English Writing 39 商务英语写作实训 Chapter 11 Home-basedWorkingQuestionnaire Home-based Working Questionnaire Please complete the questions and use this document in dis

29、cussions with your line manager. 1.On average, how much time do you currently spend each day commuting? A. Less than 30 minutes B. 30 minutes - 59 minutes C. 60 minutes - 89 minutes D. 90 minutes - 120 minutes D. More than 120 minutes 2.What percentage of your time is currently spent on the followin

30、g? 10% 10%-25% 25%-50% 50%-75% Traveling on business Attending meetings Dealing with paperwork Working on company network 3. How many times a week do you need to see the following people face-to-face? Daily 2-3 times once less Your manager Your colleagues 4.What do you see as the potential benefits

31、of home-based working to you? _ _ THANK YOU VERY MUCH! Practical Business English Writing 40 商务英语写作实训 Chapter 11 Writing Your Message Practical Business English Writing 41 商务英语写作实训 Chapter 11 Situation You are asked to make a survey on peoples preference of different transportation vehicles. Try to

32、design a questionnaire and use it to collect information for your study. Practical Business English Writing 42 商务英语写作实训 Chapter 11 WaysofThinking 1. Introduction Purpose of the questionnaires In order to improve , Please take several minutes to finish the questions In order to improve , Please take

33、several minutes to finish the questions on on Youre asked to please finish this questionnaire by ticking your answer for Youre asked to please finish this questionnaire by ticking your answer for each question, and telling us your constructive opinions on our services (on the each question, and tell

34、ing us your constructive opinions on our services (on the reverse side of the page.)reverse side of the page.) Way to return Please put the completed questionnaire into the attached return envelope Please put the completed questionnaire into the attached return envelope and drop it in the mail. The

35、postage has been prepaid.and drop it in the mail. The postage has been prepaid. Please return the questionnaire to any of our salespeople or drop it into one Please return the questionnaire to any of our salespeople or drop it into one of the boxes at the entrances of our chain stores.of the boxes a

36、t the entrances of our chain stores. Practical Business English Writing 43 商务英语写作实训 Chapter 11 WaysofThinking 2. Appreciation Thank you for your assistance.Thank you for your assistance. Thank you for your patience and cooperation.Thank you for your patience and cooperation. Thank you very much for

37、your custom.Thank you very much for your custom. Thank you for helping us with our survey.Thank you for helping us with our survey. Practical Business English Writing 44 商务英语写作实训 Chapter 11 KeytoCheckYourself Practical Business English Writing 45 商务英语写作实训 Chapter 11 Check Yourself Practical Business

38、 English Writing 46 商务英语写作实训 Chapter 11 Task1 Refine Cindys questionnaire Practical Business English Writing 47 商务英语写作实训 Chapter 11 Task2 Dear Customer, Thank you very much for your patronage._ _ _ _ _ _. Postage has been prepaid. Many thanks for your interest and your time. ABC Auto In order to imp

39、rove our service and meet your requirements better, we urgently need your feedback and suggestions. Please take several minutes to answer the questions below and give us your constructive suggestions. Practical Business English Writing 48 商务英语写作实训 Chapter 11 Task3:Refinethesentences 1) How do you fe

40、el about our service and are you satisfied with it? 2) Are you against the ban on smoking? 3) Are you not sure about how to avoid it? 4) Do you think it is the last straw? How do you feel about our service? Are you satisfied with it? Do you agree with the ban on smoking? Are you sure about how to av

41、oid it? Do you think it is the decisive point? Practical Business English Writing 49 商务英语写作实训 Chapter 11 Task3:Refinethesentences 5) Do you think the delivery service prompt and reliable? 6) Have you been to the cinema recently? 7) Do you believe the US should build a new upper and lower parliament?

42、 8) Dont you think that the result is satisfying? Do you think the delivery service is efficient? Did you go to the cinema last week? Do you believe the US should build a new bicameral parliament? Do you think that the result is satisfactory? Practical Business English Writing 50 商务英语写作实训 Chapter 11 Task4: learned think of your writing skills should be turned into a set of closed questions Practical Business English Writing 51 商务英语写作实训 Chapter 11 Task5 Practical Business Engli