国际著名酒店娱乐部程序(英文)-18ACTIVITIES.334-353

1、精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: teaching a sailboard lessonstandard:procedure:精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach att

2、endanthead :g. m. approv al:date:task: teaching a hobie cat sailing lessonstandard:all employees should be able to sail and give basic hobie sailing instructionprocedure:whenever an instructor teachers a sailing lesson on the hobie cat, he / she should follow these guidelines so that each instructor

3、 is giving out the same information. the demonstration hobie should be rigged and ready in front of the group or individual, and any other equipment needed should be at the ready. lifejackets should be offered.introduction1. introduce yourself to the group or individual and get names, and an indicat

4、ion of how much sailing they have done before. explain that this will be a basic lesson aimed at teaching the basics and getting them going as quickly as possible. explain that it will be a 3 part lesson.a) dry land drill.b) accompanied stage with instructor.c) solo sail if they choose to do it.dry

5、land drill1.explain the basic parts of the boat the names of the two sails the four controls of the boat tiller, daggerboard, main sheet, jib sheets.2. show the positions of the helmsman and crew and what controls they have to take care of.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座procedures

6、 :(continued )3. show the procedure for turning , ( taking only ), to being with.a) notify crewb) push tiller away.c) watch, and wait for boom,d) cross as boom crosses,e) face forward,f) centralise tiller.the crew would cross to middle and wait for the manouvre to be completed.1. the points of saili

7、ng would be explained, as would head to wind and how to get out of it. the sail angles would also be covered.accompanied stage with instructor :2. repeat all the stages taught in two ways :a) firstly with the instructor demonstrating,b) then with guest trying.in the event of a large group, this stag

8、e would involve taking guests out in pairs for 15 minutes accompanied instruction.solo sail1. before this stage the instructor would calmly mention what to do in the event of a capsize. this stage would only be attempted if the guest is comfortable, the instructor is convinced he / she is ready, and

9、 the weather is suitalbe.the instructor would explain the limits to stay within and would assist with the launch and recovery. if possible only let the guests sail on reaches.the instructor would watch the solo sailors for the duration of the sail. safety is vital.conclusion2. to conclude, the instr

10、uctor will get the group together for a summary of all things covered.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座procedures :(continued )during general use of hobies a half hour limit may have to be imposed so as to enable all guests to use the equipment. this would be subject to need.setting

11、 up + packing away the hobies9. a) the hull must be stored above the wall with all sails stored and locked away.c) all attachments must be taken off.to rig the hobiea) turn the hull into the wind.b) attach sail to boom and enter all batterns.c) attach haliard.d) haul up sail ensuring mainsheet is ou

12、t.e) ensure haliard is pulled taut ; if using a jib, it is vital to ensure that the luff is taut.this procedure will be demonstrated.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: carrying ou

13、t the sailboard freestyle demonstrationstandard:employees should be able to do the demonstra tion or explain while another person does it. the sequence of events must be learned.procedure:the demonstration is in three parts :1. introduction.2. demonstration.3. conclusion.before the event the equipme

14、nt to be set out is as follows :one sailboard rigged and lying on the beach.one blackboard , with clearly visible order of events. (learn thoroughly by the two participating beach attendants ).one megaphone if necessary , chalk, one regatta buoy.introduction1. both beach attendants address the viewi

15、ng group and introduce themselves. one will then explain the order of events to be shown, using the blackboard programme. the hazards of the精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座tricks will be pointed out, along with the shallowness of the water this will set a lighthearted tone in case

16、some tricks fail. it will also be pointed out that each trick will come in the same direction from the regatta buoy.procedures :(continued )tricks to be shown and their order are : - head dip- sitting , kneeling , splits- sailing inside the boom- sailing backwards- back to the sail- sailing end up-

17、duck tack- carve jib- rail riding forward and backwardsdemonstration3. the demonstration attendant will then sail out to the position of the regatta buoy. as he comes up to the buoy on the first run the land based attendant will introduce the head dip and guests will see it carried out. as the demon

18、strator returns to the buoy the instructor will explain the next trick, and again introduce it as the demonstrator comes up to the buoy. each trick will be done in the same direction.the rail riding will be the climax and should receive a big build up in the way of introduction.conclusion4. as the d

19、emonstrator returns , a round of applause should be encouraged and a concluding sentence or two should be made.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: taking a wa ter polo activitystan

20、dard:allstaffmustbeabletoswimandbeabletotakecommand of a waterpolo activityprocedure:the water polo activity will be held in the main pool and could be a childrenthese steps should be followed :s or adults event.1. ensure that all equipment is set up beforehand, and that everything needed is ready a

21、t the poolside. equipment needed includes ; ball, goals, water polo caps, ski belts, blackboard chalk, whistle and a safety pole.2. ensure that all guests at the poolside know that the event is about to take place and how long it will take encourage participation.3. when guests are gathered, explain

22、 the rules :a) safety at all times - if tired drop out, no ducking etc.b) no holding the ball when moving. you must swim while pushing it.c) after each goal the ball comes back to the referee.d) score will be kept on the blackboard. explain length of game or score to be reached.精品资料网（ ） 专业提供企管培训资料精品

23、资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座1. give out swim caps and pick teams. this can be done any way, for example by countries, by sex, by age or at random. anyone requiring ski belt for buoyancy will be given one.2. begin the match referee constantly and watch each player to ensure the game is safe; keep a

24、constant score displayed.procedures :(continued )3. when the match is over ( this could be at any time decided by the referee depending on tiredness of participants, target score reached, or any other reason ) all equipment should be returned to the store.make sure there is a clear beginning and a c

25、lear end to the activity.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: setting up the volleyball and knowing the themes.standard:all staff should be able to play, organise, and referee a vol

26、leyball competitionprocedure:volleyball operates on a daily basis for one hour at 56 . p . m . one member of staff is sufficient to organise and complete a competition.equipment needed volleyball, chalk , blackboard.1. the themes used are as follows :a) open event simply a game or a series of games

27、to promote enjoyment and group participation.b)volleyballchallenge a specific team against another. for example parents versusoffspring, australia vs. the rest of the world or battle of the sexes.c)the sheraton fijiteam volleyballcompetition where participants are put into equal精品资料网（ ） 专业提供企管培训资料精品

28、资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座teams of six people and a tournament is arranged using the blackboard. it can be a knockout or league system.1. whatever theme is used the organising should be a standard system. guests nearby will beencouraged to join in. the attendant will introduce himself / herself.

29、the rules will be simply explained ie. number of hits etc. the game will then progress with the attendant either joining in or refereeing.2. in the event of a tournament, the attendant will not join in but will referee and keep track of matches from the sidelines.3. in the end of a tournament, the w

30、inners will be announced by the attendant. this will serve as a conclusion to the events.the emphasis should be on fun and maximum participation.standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: launching and recovering sailboards, hobies and c

31、raftsstandard:all staff will know the proper way to launch and recover boats.procedure:the launching and recovery of sailboards and hobie cat is vital not only to the comfort of guests but also to avoid any damage to the equipment.staff must be aware of the conditions before sending out guests and m

32、ust offer lifejackets to anyone going out. anyone on the water must be constantly monitored . the following are rigid guidelines:hobie cat launching1. the guest must be reminded how to operate and where they can / cannot go.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座2. it must be pulled in wh

33、ile remaining head to wind.3. the guests climb aboard while the instructor holds it steady.4. when guests are ready, the instructor will push the bow away from the wind and guests will lower the rudders as the boat gently pulls away.hobie cat receiving5. guests will be discouraged from heading strai

34、ght into the beach at full speed.6. instead they will be encouraged to release the mainsail and come in closer to the wind at a slow pace.7. all incoming boats will be caught.8. as guests get off the hobie they will be helped ashore.9. the hobie cat will then be turned around to face the wind if it

35、is not already. it will then be pulled up the beach carefully avoiding any rocks or stones.10. it will be stored head to wind. 精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座procedures :( continued )sailboard launching11. the guest will be reminded how to operate the board and where he can / cann

36、ot go.12. the sailboard will be lifted and not dragged in two stages, firstly rig and secondly board. it will then be attached.13. the rig will be placed down wind of the board, the daggerboard will remain only partly down.14. the guest may then take the board, with the instructor initially holding

37、the stern to aid stability.sailboard receiving15. as the board approaches, the guest will have been told to stop before hitting the sand.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座16. the guest will then leave the board to the instructor.17.the board and rig will then be separated and carried

38、 individually up the beach and stored neatly.safety will be emphasised, and at all times care will be taken with the equipment.standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: doing the hobie joyride activitystandard:all staff will know how to

39、 sail safel y and be able to complete this activity efficientl y.procedure:this activity is for either adults or children, and is scheduled at differing times in the week. it is a one hour event. the number of attendants needed will vary with the number of participants. the only equipment needed is

40、hobie cats and lifejackets.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座preparation1. make sure guests know the event is to take place and what it involves. ensure equipment is ready well before event commencement.introduction2. introduce yourself and the other instructor and explain what will

41、follow.each person, pair or group will be taken out for 15 20 minute ride in hobie cat with an instructor . it is non instructional and simply aimed at being a fun introduction to sailing.explain that guests may have to wait on the beach for their turn, or come back at their allocated time.procedure

42、s :( continued )the event1. one instructor per hobie cat trips to be mostly reaching and speed sailing . trip must be safe and enjoyable.the time must be adhered to so as to allow equal time to each guest.conclusion2. after each sail, thank the guest and explain that if they want further sailing or

43、lessons, to contact the activities desk or beach bure.the stress must be safety at all times and maximum enjoyment.精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: taking the childrens mealstan

44、dard: each staff members must be able to assist with the children s meal and general organisation of it.procedure:精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座the children s meal will be from 5 pm to 7 pm for seven days a week. it will be preceded every day by a children s activity, usually fin

45、ishing by 6 pm.the attendant should, on completion of the earlier activity, escort all the children to the ocean lanai area ensuring that none have prior commitments to meet parents.1. seat all children.2. organise orders.3. stay with the group for the duration of the meal, engaging all in conversat

46、ions, stories etc. this will be aimed at keeping all the children in one place in quiet conversation to allow food to digest.4. at 7 . p . m . , another children s activity will be available and the attendant will ensure all children know about it. those who are interested will be taken to the next

47、activity.the attendant should ensure that this event is orderly and that there is not too much noise generated to disturb other guests.standards and proceduresdepartment:activitiesjob category:beach attendanthead :g. m. approv al:date:task: organising the childrens sports daystandard:all staff will be able to organise a minisports day forchildren精品资料网（ ） 专业提供企管培训资料精品资料网（ ）25 万份精华管理资料，2 万多集管理视频讲座procedure:this ev