国际酒店客房管家部岗位职责说明书 H7_布草制服房Linen Room Supervisor_Hotel Level I to V_Chinese_HI-Done

1、酒店管理之家 Housekeeping 客房标准操作程序 Hotel Room Management Training Manual 国际酒店客房手册国际酒店客房手册 International Hotel Room Handbook 酒店管理之家 JOB OVERVIEW 职职位位概述概述 Responsible for the operational efficiency of all aspects of the linen room including staff uniform management and the service delivery of this area with

2、in budgeted guidelines. 负责布草房所有工作的效率，包括员工制服管理和按照预算案准则进行的该领域内的服务交付。 At HOTEL we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you ar

3、e prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile 在，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： 展现真我：在与他人接触时真实自然、形象专业、积极乐观 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 体现关爱：对宾客关切周到、热诚欢迎并与他们

4、心意相通 积极行动：积极主动、尽职尽责并且要多做一步 DUTIES AND RESPONSIBILITIES 工作职责工作职责 Oversee the implementation of linen room standards and procedures 监督布巾房各项标准和工作程序的执行 。 Recommended changes to these standards and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。 Maintain a current and thorough knowledge of all l

5、inen room systems 熟知布巾房系统最新和最全的信息。 Open and close the shift and ensure effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 Distribution and collection of keys 分发和收集钥匙。 Management of all incoming and outgoing calls to Linen Department 处理布巾部所有呼入和呼出的电话。 Solve employee grievances 解决员工受到的不公正待遇问题。 Direc

6、t task allocations and change according to volume and peak periods 依据工作量和高峰期等因素对工作进行分配及变更。 Perform quality inspections 进行质量检查。 Room to have a great start 成功的开始 Linen stock inventories) 就特别项目进行协调（如设备的例行维修和存货盘点）。 Manage all special requests made by guests 处理客人的特别要求。 Ensure consistency within the depar

7、tment 确保部门内工作的一致性。 Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these 熟知酒店各部门、服务区域、布局、设施及其各自具体位置。 Supervise linen storage areas 监管布巾存储区。 Maintain adequate stock levels 保持足够的库存水平。 Complete stock-takes as required 按要求完成库存盘点工作。 Condu

8、cts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明，确保了解酒店的工作和运营需求。 Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。 Works with Superior Director of Finance in the preparation and management of the D

9、epartments budget. 与上级领导和财务总监一起编制和管理部门预算。 ACCOUNTABILITY 责任范围责任范围 Number of employees supervised 管理的员工管理的员工 Direct Laundry Valet / Uniform Attendant / Linen Room Attendant 直接 洗衣房助理， 制服房服务生， 布草房服务员 Indirect N.A. 间接 无 Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算年度经营利润和薪金预算 N.A. 无 Key Metrics 主要绩

10、效指标主要绩效指标 Timely delivery of Hotel Linen and employee uniforms 及时送还酒店布草和员工制服 Decision Making Responsibilities (Decision Rights) 决策职责决策职责(决策权决策权) Within the authority as assigned for Hotel Band 7 role 酒店职位 7 级所拥有职权范围 酒店管理之家 QUALIFICATIONS AND REQUIREMENTS 任职要求任职要求 Required Skills 技能要求技能要求 Communicati

11、on skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方 交往的能力。 Able to speak, read and wr

12、ite English 具有说，读和写英语的能力。 Proficient in the use of Microsoft Office 熟练使用微软办公软件 Organizational and training abilities 具有组织和培训能力 Qualifications 学历学历 High School or Diploma in Hotel Administration, Hotel Management or equivalent 高中或酒店行政管理，酒店管理或相当的大专学历。 Experience 经验经验 2 years laundry experience prefera

13、bly in a hotel of similar size and complexity and including supervisory experience or training. 最好拥有在相似规模酒店 2 年洗衣房工作经验，包括的管理经验或培训经验。 Type and level of experience required may vary slightly based on size and complexity of operation 经验类型和程度的要求可能因运营规模和复杂性而略有不同。 The statements in this job description ar

14、e intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Employee Name (print) Employee Signature Date 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。 员工姓名(正楷) 员工签名 日期 酒店

15、管理之家 酒店管理手册 前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办 开业、入职、招聘、设计、程序、标准、开业、入职、招聘、设计、程序、标准、SOP 酒店管理之家 附件： 酒店各部门组织架构酒店各部门组织架构 总经理办公室:GM 人力资源部:HR 财务部:FN 销售部:S&M 餐饮部:F&B 前厅部:FO 客房部:HSKP 工程部:ENG 保安部:SEC 康乐部:ENT 市场传讯部 MC 酒店各职位英文缩写 Board Chairman (Director) 董事长 GM-GENERAL MANAGER 总经理 DGM-DUTY GENERAL MANAGER 副总 DOR-DIRECTOR OF ROOMS 客务部总监 AM-ASSISTANT MANAGER 大堂经理 FO-FRONT OFFICE 前厅部 DOM-DIRECTOR OF SALES&MARKETING 销售部总监 FOM-FRONT OFFICE MANAGER 前厅部经理 F&B-FOOD&BEVERAGE 餐饮部 CON-CONCIERGE 礼宾部 BC