酒店常用术语

1、酒店常用术语：中文英文缩写接待处用语：入住CHECK - INC / I退房CHECK-OUTC / O预订BOOKING 、 RESERVATIONBKG预期抵店ARRIVAL 、 DUTE INARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、 DUTE OUTDEPT确认CONFIRMATIONCONFIRM再次确认RE - CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、 GUEST散客WALK INW/ I 、 FIT

2、团队GROUPGRP商务客COMMERCIAL GUESTCOMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUESTL / S GST贵宾VERY IMPORTANT PERSONVIP旅行社TRAVEL AGENTTVL AGT自用房HOUSE USEH/U公司COMPANYCOM付帐（动）PAY付帐（名）PAYMENT信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLEASAP资料INFORMATIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESS

3、ADD复印（机）COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNTH/A国内长途IDD国际长途DDD市内电话CITY CALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURBDND天气WEATHER岀租车TAXI面包车VEHICLE中巴

4、COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONALSAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFASTB FAST美式早餐AMERICAN BREAKFASTABF欧陆式早餐CONTINEN

5、TAL BREAKFASTCBF东方式早餐ORIENTAL BREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币RMB港币HKD美元USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATEA.R.R收款的指令BIL LING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表H

6、OUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDERO.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSONV.I.P市场营销部 sales & Ma

7、rketing Division 销售部 Sales Department公关部 Public Relation Department预订部 Reservation Department客务部 Room Division前厅部 Front Office Department管家部 Housekeeping Department餐饮部 Food & Beverage Department康乐部 Recreation and Entertainment Department工程部 Engineering Department保安部 Security Department行政部 Rear-Servi

8、ce Department商场部 Shopping Arcade人力资源开发总监Director of Human Resources人事部经理 Personnel Manager培训部经理Training Manager督导部经理 Quality Inspector人事主任 Personnel Officer培训主任 Training Officer财务总监 Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理 Purchasing Manager采购部主管 Purchasing Officer电脑部经理EDP

9、Manager总出纳 Chief Cashier市场营销总监 Director of Sales and Marketing销售部经理 Director of Sales公关经理P.R.Manager宴会销售经理 Banquet Sales Manager销售经理Sales Manager宴会销售主任 Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. RepresentativeExecutive Office 总行政办公室宾客关系主任 Guest R

10、elation Officer公关部经理 Public Relation Manager公关部主任 Public Relation Supervisor客户经理 Account Manager高级客户经理 Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任 Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任 Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Doo

11、r ManAccounting 财务部Sales & Marketing Dept. 营销部General Manager 总经理Human Resource & Training Dept.人力资源及培训部Deputy General Manager 常务副总经理Room Division 房务部Food & Beverage Dept. 餐饮部Purchasing Dept.采购部Electronic Data Processing Dept. 电脑部Security Dept.保安部Engineer Dept.工程部客房总监 Director of Housekeeping前厅部经理 F

12、ront Office Manager前厅部副经理 Asst . Front Office Manager大堂副理 Assistant Manager礼宾主管 Chief Concierger客务主任 Guest Relation Officer接待主管 Chief Concierge接待员 Receptionist车队主管Chief Driver出租车订车员 Taxi Service Clerk行政管家 Executive Housekeeper行政副管家 Assistant Executive Housekeeper办公室文员Order Taker客房高级主任Senior Supervis

13、or楼层主管 Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理 Western Restaurant Manager中餐厅经理 Chinese Restaurant Manager咖啡厅经理 Coffee Shop Manager餐饮部秘书F&B Secretary领班 Captain迎宾员Hostess服务员 Waiter ,waitress传菜 Bus Boy, Bus Girl行政总厨 Executive chef中厨师

14、长 Sous Chef(Chinese Kitchen)西厨师长 Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监 Chief Engineer工程部经理 Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理 Asst. Security Manager保安部主任Security Manager保安员 Security Manager商场部经理Shop Manager商场营业员Shop AssistantGM-GENERAL MANAGER 总经理DGM-DUTY GENERA

15、L MANAGER 副总DOR-DIRECTOR OF ROOMS 客务部总监AM-ASSISTANT MANAGER 大堂经理(住店时投诉可以找的人)FIN-FINANCE 财务部DOF-DIRECTOR OF FINANCE财务总监DOM-DIRECTOR OF SALES&M ARKETING销售部总监FO-FRONT OFFICE 前厅部FOM-FRONT OFFICE MANAGER 前厅部经理FD-FRONT DESK 前台CONC-CONCIERGE 礼宾部BC-BUSINESS CENTER 商务中心F&B-FOOD&BEVERAGE 餐饮部ENG-ENGINEERING 工程

16、部HK-HOUSEKEEPING 客房部HR-HUMAN RESOURCES人力资源部市场营销部 sales & Marketing Division销售部 Sales Department公关部 Public Relation Department预订部 Reservation Department客务部 Room Division前厅部 Front Office Department管家部 Housekeeping Department餐饮部 Food & Beverage Department康乐部 Recreation and Entertainment Department工程部 E

17、ngineering Department保安部 Security Department行政部 Rear-Service Department商场部 Shopping Arcade人力资源开发总监 Director of Human Resources人事部经理 Personnel Manager培训部经理Training Manager督导部经理 Quality Inspector人事主任 Personnel Officer培训主任 Training Officer财务总监 Financial Controller财务部经理Chief Accountant成本部经理Cost Controll

18、er采购部经理 Purchasing Manager采购部主管 Purchasing Officer电脑部经理EDP Manager总出纳 Chief Cashier市场营销总监 Director of Sales and Marketing销售部经理 Director of Sales公关经理P.R.Manager宴会销售经理 Banquet Sales Manager销售经理Sales Manager宴会销售主任 Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关

19、代表 P.R. RepresentativeExecutive Office 总行政办公室宾客关系主任 Guest Relation Officer公关部经理 Public Relation Manager公关部主任 Public Relation Supervisor客户经理 Account Manager高级客户经理 Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任 Sales Center S

20、upervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door ManAccounting 财务部Sales & Marketing Dept. 营销部General Manager 总经理Human Resource & Training Dept.人力资源及培训部Deputy General Manager常务副总经理Room Division 房务部Food & Beverage Dept. 餐饮部Purchasing Dept.采购部Electronic Data Processing Dept. 电脑部Security Dept

21、.保安部Engineer Dept.工程部客房总监 Director of Housekeeping前厅部经理 Front Office Manager前厅部副经理 Asst . Front Office Manager大堂副理 Assistant Manager礼宾主管 Chief Concierger客务主任 Guest Relation Officer接待主管 Chief Concierge接待员 Receptionist车队主管Chief Driver出租车订车员 Taxi Service Clerk行政管家 Executive Housekeeper行政副管家 Assistant E

22、xecutive Housekeeper办公室文员Order Taker客房高级主任Senior Supervisor楼层主管 Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理 Western Restaurant Manager中餐厅经理 Chinese Restaurant Manager咖啡厅经理 Coffee Shop Manager餐饮部秘书F&B Secretary领班 Captain迎宾员Hostess服务员 W

23、aiter ,waitress传菜 Bus Boy, Bus Girl行政总厨 Executive chef中厨师长 Sous Chef(Chinese Kitchen)西厨师长 Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监 Chief Engineer工程部经理 Engineering Manager值班工程师Duty Engineer保安部经理 Security Manager保安部副经理 Asst. Security Manager保安部主任Security Manager保安员 Security Manager商场部经理Shop Manag

24、er商场营业员Shop Assistant市场营销部=Sales&Marketing Department礼宾司=Chief Concierge房务部=Room Division康体部=Recreation Department娱乐部=Entertainment Department销售部总监=Director of Sales高级销售代表 =Senior Sales Representative销售代表=Sales Representative行政总厨=Executive chief酒店部门缩写2009年12月21日 部门职位（中文）职位（英文）房务部经理 RxDxManager管家部副经理

25、 Asstx HSKPx Manager前厅部副经理 Asstx Fx Ox Manager大堂副理 Asstx Manager房务部秘书 RxDx Secretary洗衣房主任 Laundry Supervisor洗衣房部长 Laundry Captain洗衣工 Laundry Man公共地区范围部长 PxAx Captain公共地区范围清洁员 PxA 花工 Gardener 商务中心文员 Business Center Clerk房务部 接线生OperatorReceptionist缩写:R xDx Deptx 接待员 楼层服务员 Floor AttendantRooms Division

26、 Deparement 行李生 Bellboy门童 Doorman楼层部长 FloorxCaptain客房中心文员Chamber Service Center Clerk财政部总监 Financial Controller财政部经理Financial Manager总帐管帐 General ountant核数主任 Audit Supervisor夜核员 NightAuditor 日审部长 Day Audit Captain总出纳 General Cashier财政部 管帐员 ountantFinancial Department信用外结员 Credit Collector缩写：FCx Dept

27、x 成本主任 Cost Supervisor核数主任 Audit Supervisor收银主任 Cash Supervisor收银部长 Cash Captain收银员Cashier仓库主任 Depot Supervisor管帐文员 ounts Clerk 仓管员 Store-Keeper收货员 Consignee中菜部经理 CHxR Manager营业副理 Sales Asstx Manger中菜部 中菜部主任 CHxRx SupervisorChinese Restaurant Department中菜部部长 CHxRx Captain缩写:CHxRx Deptx 中菜部副部长 AsstxC

28、HxRx Captain Secertary中菜部咨客 CHxRx Hostess中菜部服务员 CHxRx Waiter中菜部 烧味部主管 Barbecue SupervisorChinese RestaurantDepartment 烧味部厨师 Barbecue Cook缩写:CHxRx Deptx 烧味部厨工 Barbecue Worker中菜行政总厨 CHxR x Executive HeadChef中厨部主管 CHxKx Supervisor中厨部副主管AsstxCHxKx Supervisor中厨部厨师 CHxkx Cook中厨部厨工 CHx Kx Worker海鲜养殖员 Seafo

29、od Culturist点饥部主管 Pastry Supervisor点饥师 Pastry Cook 杂工Handyman西餐总厨 WxR x Headchef西餐部主任 WxR x Supervisor西餐部 西餐部部长 WxRx CaptainWestern Restaurant Department 西餐部副部长 AsstxWxRx Captain缩写:WxRx Deptx 西餐部服务员 WxRx Waiter西厨主厨 WxK x Chef日菜主厨 Japanese Chef西饼主厨 Refection CHef西厨主管 WxKx Supervisor西厨厨师 WxKx Cook西厨厨工

30、WxKx Worker总办 总经理 General ManagerExecutive Office副总经理 Vice GeneralManager 缩写:ExOx 总办助理 ExOx xAsstx Manaer人的劳力资源部经理HxRx Manager培训导师 Training Teacher人的劳力资源部人的劳力资源部主任HxRx SupervisorHumanResources Department人的劳力资源部文员HxRx Clerk缩写:HxR Deptx 职厨主任 KitchenSupervisor职厨厨师 Kitchen Cook职厨厨工 Kitchen Worker护士 nurs

31、e宿舍清洁工 Dormitory PxA宿管员 Dormitory Managing Clerk酒吧部副经理 Asstx Beverage Manager酒吧部 酒吧主任 Beverage Supervisor酒吧部长 Beverage CaptainBeverage Department 酒吧员 Bartender缩写:BEx Deptx 工程部经理 Engineering Manager工程部主任 Engineering工程部工程部文员Engineering ClerkSupervisor工程部部长 Engineering CaptainEngineering Department 电工

32、Electrician 缩写:EGx Deptx 水泥工 Cementer 空调工Air-Conditioning Man焊工 Solderer 锅炉工 Boiler Man 木工 Carpenter娱乐部经理Entertainment Manager娱乐部主任 Entertainment SupervisorDJ 主管 DJx Supervison娱乐部部长 Entertainment Captain娱乐部娱乐部咨客 Entertainment HostessEntertainment娱乐部清EntertainmentDepartment DJ 员 DxJx Waiter缩写:ETx Dep

33、tx 娱乐部服务员 Entertainment Waiter洁工 Entertainment PxA娱乐部厨师 Entertainment Cook娱乐部推广经理Spread ManagerEntertainment Reception Secretary 电脑维护员 Program vindicator娱乐部推广副经理 Asstx Entertainment Spread Manager 电脑部 电脑部副经理ITx Asstx Manager 采购部采购部经理 Purchasing Manager娱乐部接待助理IT DepartmentPurchasingDepartment 采购员 Pur

34、chaser 桑拿部经理 Sauna Manager 部咨客 Sauna Hostess缩写 PUx Deptx 司机 Driver 桑拿部桑拿部主任 Sauna Supervisor 缩写:SAx Deptx桑拿部服务员Sauna Waiter采购部文员Sauna Department 桑拿换衣员 Locker RoomPurchasing ClerkAttendant桑拿部清洁工 Sauna PxA沐足部经理FxMx Manager沐足部沐足部主任FxMxSupervisorFoot Massage Department沐足部咨客部服务员 FxMx Waiter沐足部清洁工 FxMx Px

35、A缩写:FxMx Dept 沐足FxMx Hostess筹谋部 筹谋部副经理 Plot Asstx ManagerPlot Department 美工 Art Design缩写 PLx Deptx营销部营销部经理 s&M ManagerRepresentative成长部 Development Deptx 成长部经理 Development Manager缩写:DVx Deptx 保镖部 保镖副经理 Security Asstx ManagerSecurity Department保镖主任Security Supervisor缩写:SC x Deptx 消防主任 Firehouse 消防员 F

36、ireman 保镖员Security Officer部门及职位名称：中文-Mr-rV-央文缩写部门:部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVE OFFICEEO财务部FINANCE DEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASING DEPARTMENTPURCHASING酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENTS & M前厅部FRONT OFFICE DEPARTMENTF.O (F/O)管家部H

37、OUSEKEEPINGHSKP洗衣房LAUNDRY ROOMLR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENTF & B中餐厅CHINESE RESTAURANTCHN REST西餐厅WEST RESTAURANTWEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICERM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENTENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENTENG保安部SECURITY DEPARTMENTSEC人力资源部HUMAN & RESOURCES DEPARTMENTHR培训部TRAINING DEPARTMENT员工饭堂STAFF