重要客戶運作系統介紹----DELL

1、1 2 Relationship Process Performance Improvement 3 Dell Quality System Supplier Quality RELATIONSHIP Supplier Quality PROCESS Supplier Quality PERFORMANCE Supplier Quality IMPROVEMENT Supplier Survey Supplier Quality Standard (SQS) Quality Agreement Quality System Audit (QSA) Process Audit Quality M

2、gmt Plan/MQT PPAP New P-Plan & Scorecard Safe Launch Yield/Line/ Field Metrics Daily,Weekly, Monthly Reports Quarterly Quality Review (QQR) Closed Loop CA System Continuous Improvement Process (CIP) Business Relationship Process Establishment & Qualification Customer Experience Drive Change 4 DELL品質

3、系統流程品質系統流程 Identify Potential Suppliers Share Quality Expectations Negotiate Quality Commitment Exchange Quality Goals NPP/SC Start Audit MFG. Facilities Implement Corrective Actions Identify Improvement Opportunities Review Performance w/ Supplier Evaluate Total Customer Experience Monitor l Line &

4、 Field Perform. Safe Launch Create Quality Management Plan Review Design & Lessons Learned Monitor Supplier Line Performance Quarterly Business Reviews Track Lessons Learned RELATIONSHIP PROCESS PERFORMANCE IMPROVEMENT EXISTING SUPPLIER AND/OR TECHNOLOGY NEW SUPPLIER AND/OR TECHNOLOGY 確定可以合作 的供應商 提出

5、品質期望 商議品質意責任交換品質目標 至生產地稽核 設計審查&預防 制定品質管理計劃 安全放行(量產) 監控供應商生產線 生產線及應用段監控 客戶心聲評價 商業評審(每季) 供應商評審 確定改善時機 執行改善對策 追蹤及預防 5 Based on ISO 9001/9002 Perform Supplier Survey Share Supplier Quality Standard Perform Quality Systems Audit Perform Process Audit Negotiate Quality Agreement Supplier Selection Decisio

6、n SQE with new supplier SQE with Supplier SQE with Supplier SQE with Supplier SQE with Legal Team & (Supplier Legal Team) SQE / Business Team Set Quality Goals with Supplier SQE with Supplier (完整的稽核包括將近122個問題) 90-100% = Approved 70-89% = Conditionally 70% = Not approved 6 DELL管理供應商流程管理供應商流程 SQE lead

7、s Quality Mgmt Planning (OEM and Supplier) Safe Launch Perform Process Audit (if not done earlier) Managing / Monitoring Quarterly Quality Reviews Supplier Corrective Actions Manage Continuous Improvement Process SQE leads SQE leads SQE leads SQE partcipates with OEM Management Team SQE leads New Pr

8、oduct Plan and Scorecard SQE leads Supplier Quality Performance Supplier-Related Engineering Changes PPAP, Production Part Approval SQE leadsSupplier Management starts after supplier selection is completed 7 Dell Safe Launch簡化模式簡化模式 Volume Quality Yields 91% 91.5% 92% 92.5% 93%. 5 50 195 500 1000 20

9、00 3000. Safe Launch Process Test Point 1, 2, 3,4, etc. Improved Quality/Process Optimization Controlled Pilot and Ramp 8 Qual Build/Test RFD Pilot Build/Test FAI Volume Ramp FCS RTS FVS Qual Test 2 6 7 4 OEM Supplier QA 8 3 Check Point 1: Supplier QA Approved Check Point 2 Qual Test exit Check Poin

10、t 3 Qual Build Completed Check Point 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development RTS Ready To Ship FAI First Article Inspection (Pre-Ra

11、mp) FCS First Customer Ship FVS Full Volume Ship Duration See Ramp Plan 1 5 Dell Safe Launch模式模式 9 Customer Experience Results of Success Total Quality Process Foundation and Enabler to Success 品質系統 設計品質 品質改善 製程預防 供應商及早 介入 分包商管理供應商全面的品質 CIP IFIRLRRYield CIP Continuous Improvement Action that Drives

12、Success Drive Quality the Source through. Dell Continuous Improvement(CIP) 10 Dell工程變更通知要求工程變更通知要求 Any supplier changes to form, fit, function, or appearance 任何影響外形結構，安裝，功能，或外觀的變更須通知 OEM must be notified in writing OEM須被書面通知到 Required number of days notice should be defined in the QPM/MQT 應定義所需的通知天數

13、 OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供應商變更應通過OEM SQE管道（非OEM制程或工程） OEM SQE works with Supplier to ensure OEM is notified of supplier changes OEM SQE應該對供應商的變更作掌控並確保OEM被通知到 Supplier Related Engineering Changes 11 -選自Dell低功率連接器規範 12 Dell Docume

14、ntDell Document Number Purpose Part Qualification Process Cor.30.WWP.SQ.0014Overview Document to DellQual Process: To determine if all Dell engineering design record and specification requirements are fully understood by the supplier and that the suppliers process has the potential to produce produc

15、t meeting these requirements during actual production at the normal production rate 13 Figure 1 Element Description L1 L2 L3 Part Submission Warrant S S S Sample Product (Cosmetically defined) S S S Gage Reliability & Repeatability S S S Process Capability Studies S S S Dimensional Evaluation (First

16、 Article Inspection Results) S S R Process FMEA S R R Process Flow Diagram S R R Process Management Plan S R R Process Definition Documents R R R Work Instructions and/or Checking Aids R R R Other S R R *S=Supplier Submit/R=Supplier Retain Submission Level 14 Submission Basis Level Contact Initial Submission 1 Product Eng. Engineering Changes 2 Product Eng. Tooling Transfer, Replacement, Additional, etc. 1 Pr