初级商务英语会议会话

1、初级商务英语会议会话 hm: so what do you think about the invitation to speak at the conference in october? p:i think its a great opportunity.hm: i agree. it will be good for the company to have our name up alongside those of the big brands.p:and people are always interested to hear about how new market entrant

2、s are getting on.hm: weve certainly got nothing to be ashamed of on that front.p:exactly. the question is whether you want to do the speech or you think i should do it.hm: well its an important show-i think it would look odd if you didnt speak yourself.p:ok. and what about exhibiting?hm: were puttin

3、g an exhibition stand together at the moment.p:how much does it cost to exhibit?hm: it depends which package you go for, but it wont be cheap, around $15,000 probably.p:and how much does it cost per person?hm: as a speaker, youll get in for free. and as exhibitors, well get our first four people in

4、for free as part of the cost.p:well i wouldnt worry about the cost too much-i think its important that all of our senior team is at the conference.hm: sure, its certainly the best place to make contacts.p:thats right, and hopefully well sign some new contracts while were out there.hm: there are alwa

5、ys a lot of media people at the convention, too.p:ok. so if it looks like were going sign any important deals we should draft press releases for them.hm: if we have any budget left, we should maybe host a drinks party one evening as well.p:ok, but dont forget to invite any important customers whatev

6、er you do.hm: so what do you think about the invitation to speak at the conference in october?公司初级英语会话13:公司管理c: we need to publish all the necessary information about management structure, guidelines and so on.hr: yes, it should all be up on the company website by the end of the week.c: good. i just

7、 want everyone to be clear about where their division fits into the company structure.hr: what about that confusion as to whom the project managers would be reporting to? has that been sorted out yet?c: yes, theyll be reporting to james hu.hr: and do you still plan to meet with all the company manag

8、ers to set out the new management guidelines?c: yes, im going to write to them all this week to give an outline of our new management practices.hr: right, do you want me to help you draft that?c: no, but ill need you help in putting together my presentation.hr: and you and the board have agreed on t

9、he specifics.c: yes, were going to be focusing on open management, horizontal management structures, and so on.hr: ok, well let me know when you need some input from me.c: for now id prefer you to concentrate on sorting out all the details for the management training course.hr; its all under control

10、. weve selected the training company we want to use now-future consulting.c: oh good. how long is the course going to last?hr: its going to be every wednesday afternoon for two months.c: and what made you choose them?hr: well cost apart, they offer the most comprehensive package-they cover leadershi

11、p, team and morale building, motivation, cost management, everything really.c: will you be going along too?hr: yes, to see what the course is like really-but im sure ill learn something!c: we need to publish all the necessary information about management structure, guidelines and so on.公司初级英语会话12:客户

12、服务listen to the dialogue between project manager haisports (pm) and store manager (sm)pm: customer service is going to be particularly important at our retail stores because theyll be our public face.sm: sure. ive been putting the in-house training programme together with hr, sot it should be fine.p

13、m: what are you planning to do exactly?sm: well all the shop floor staff will be coming in a week before the store actually opens.pm: a weeks training? that is quite a lot, isnt it?sm: its only going to be for four days, for about four hours a day.pm: and what is the focus going to be?sm: politeness

14、, making sure they know exactly where everything is in the store.pm: are you giving any training to the people answering the phones?sm: yes, we are doing a session on proper telephone manner as well.pm: what about the staff uniforms? have they arrived yet?sm: no. but they should be getting here any

15、time now.pm: its not just about the staff present themselves, either-its about how the store and all the stock are present too.sm: thats right. well be covering all that in the training.pm: ok, ive also got a copy of our refund policy for you to have a look at.sm: oh, thanks. what about loyalty sche

16、mes? have you made any decisions on that?pm: yeah, were going to be handling out loyalty cards at the tills to any customer that wants one.sm: and what does a loyalty card entitle you to?pm: for every 2, 000 rmb you spend you get 150 rmb off your next purchase. thats what we are launching with anywa

17、y.sm: it sounds like a good idea to me.公司初级英语会话11:客户调查问卷a: first of all, thank you for filling in our questionnaire.c: thats ok. how can i help you?a: well you made a few interesting comments that id like to ask you about, if thats all right.c: sure, go ahead.a: you said that the customer service yo

18、u received was “ shoddy”, what went wrong exactly?c: well the guy who served me didnt really seem to know what he was doing.a: do you mean he was rude?c: no, not rude; he just didnt know where to find things in the store or how to operate the till, things like that.a: i see. but you were happy with

19、what you bought.c: yes. i bought some trainers; theyre absolutely fine.a: good. and you thought they were reasonably priced?c: yes. they werent cheap, but theyre nice trainer so i didnt mind paying a bit extra.a: you also mentioned that worst thing about shopping at haisports was disabled access.c:

20、thats right. im a wheelchair user, you see, and there were no ramps t the entrance to the store-only steps.a: were really sorry about that.c: well i cant say that you are the only culprits.a: the good news is that were having ramps fitted at the store this week.c: oh, right. well its nice to be list

21、ened to for a change, i must say!a: well also be sending you a haisports voucher to say thank you for helping us with our customer survey.公司初级英语会话10:利润成本分析p: we beat our profit forecast for the quarter, so weve got to be pleased.c: i agreed, although there are some areas of concern.p: yes, but we al

22、ways thought it would be a tough quarter. $2 million profit on $59 million of revenue is a good performance.c: thats true. were all delighted that profits went up. but revenues fell for the second quarter in a row-that is what worries me.p: but we always predicted that, which was why we reduced cost

23、s by as much as we did.c: yes, i see that operating costs fell from $53 million in q3 to $46 in q4.p: we made the mist of saving by switching to cheaper suppliers.c: so what accounted for the rest of the costs?p: one-off charges, either relating to redundancy payments or strategic acquisitions.c: an

24、d what about the profit breakdown by geographic region?p: asia made $1.5 million profit: the americas mad $ 1 million in profit; and we lost $500,000 in europe.c: europe is still dragging us back then.p: yes, but we still improved on a loss of $ 700,000 in q3.c: and what about our european revenues?

25、p: they remained flat.c: well if we can keep costs low we might manage to break even in europe in the next quarter.p: probably. we expect to see profitability in europe in the next three to six months.c: is there any more scope for cost-cutting next years?p: we expect to make some saving on shipping

26、 cost, but nothing major.c: thats fair enough, its not as if we need to do anything drastic.公司初级英语会话9:产品销售报告cp: so how have you broken the information down?pm: each individual product is listed twice-once in its product category and once alphabetically.cp: i see. and how does the colour coding work?

27、pm: red means that we have a stock overhang for that product.cp: and blue presumably means that that product has sold well.pm: actually, blue means that we sold out of it at some profit.cp: right. and if its just in black?pm: so how many product lines have suffered fro an overhang?pm:94, which makes

28、 up about 8% of our product range.cp: thats clearly too high; really we should be looking to have that figure.pm: the question is whether we discontinue all of the poor seller or just try to remarket them.cp: well since we still have a lot of stock sitting in the warehouse we should try to remarketi

29、ng them really.pm: at the other end of the scale, we sold out of 114 product lines.cp: then we need to look at how quickly each one of those products sold out and up our repeat orders for them.pm: ok. theres also a section at the end of the report about how our promotional offers went.cp: yes, how d

30、id they go?pm: well of the five major promotions weve done so far, four went really well according to the sales figures.cp: but the fifth one didnt sell even with the promotional offer?pm: no, i think wed better cut our losses with that one and discontinue it.公司初级英语会话8:产品营销hm: weve got a number of m

31、ajor promotions coming up over the summer.mm: and are we going to be promoting new product lines or sold stock?hm: a bit of both. first of all were planning introductory offers on some of our major new products.mm: including our new footwear range presumably advertising campaign for that.mm: and id our sponsorship proposals go anywhere?hm: nothings definite, but it looks as though well be signi