运营管理岗位职责组织架构购物中心美食主管food court supervisor

1、food court floor supervisor work level 购物中心美食主管购物中心美食主管工作级别工作级别 my manager is: food court floor supervisor 我的经理是：我的经理是：美食主管 my job is: 我的工作是：我的工作是： daily management on the food court, coordinating the operation of each tenant and supervise their business. standardize quality management to improve th

2、eir service and meet customers requirements; handling tenant/customers complaints as well 负责美食档口的日常管理工作，负责组织协调店铺的营运管理和监督检查。规范店铺(餐饮)的管理,提高商 户的服务质量管理，达到顾客的持续满意。处理商户、消费者的投诉 i spend: 我的时间分配我的时间分配: 50% of my time carrying out daily management and check work on the food court, communicating and solving th

3、e problems with relevant departments, and serious ones are reported to mall operation manager 20% of my time collecting management fee, rental, water/electricity/heating fee and so on 15% of my time managing tenants image and behaviours 15% of my time giving tenant staff training 50% 店铺的日常管理工作, 协调店铺

4、的营运管理和监督检查, 及时沟通、解决发现的问题；重大问题及时 上报购物中心营运经理 20% 负责催缴物业管理费、租金、水电、采暖等相关费用 15% 负责经营商户的整体配合形象及员工礼仪形象的营运管理 15% 对营业人员岗前和在职培训 i know ive done a great job if: 我知道我做的很好，如果：我知道我做的很好，如果： the mall gains good reputation in the local market customers and staff enjoy a safe and comfortable shopping/working environm

5、ent and minimize the incidence of food poisoning i am proactively responsible for tenants and outsourced agents in tesco way i can provide better service to the customers i can constantly improve and optimize my performance based on top managements directions i can meet the legal requirements of dif

6、ferent local authorities i can finish the task assigned me well and effectively mall builds good relationship with local government 商场在当地社会中的声誉 提供给顾客和员工一个安全舒适的购物/工作环境，降低食物中毒的发生率 积极主动代表 tesco 向所有商户和外部代理商负责 向顾客提供尊享购物体验 能够在决策层的衡量和管理下不断进步 顺利通过各种审查审计关 按照上级要求或委托条款及时准确完成任务。 购物中心与当地政府建立了良好的关系 the people i n

7、eed to work with are: 我需要和这些人合作我需要和这些人合作: inside my function 在我的职能内在我的职能内outside my function 在我的职能外在我的职能外 mall operation team 购物中心营运团队 regional team 区域团队 tlt 贸易法规与技术 regional it/hr/legal/finance team 区 it/人事/法务/财务团队 government this could also include time spent in stores or internationally. these ar

8、e the 6-8 key measures of success made up. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking. this captures the work level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at. this is to ensure clear and consiste

9、nt reporting lines this is the essence of the job 1 sentence that captures what the purpose of the job is. this is the typical proportion of time spent on different elements of the job; this could also include time spent in stores or internationally. these are the 6-8 key measures of success made up

10、. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking. this captures the work level of the job in 1 sentence so that the job holder is clear about the level they are expected to operate at. an opportunity to get on an interesting job a manager who helps me to be trea

11、ted with respect 我有机会取得进展 我有一份有趣的工作 我的主管为我能够做好 工作给予支持 我们互相信赖并彼此尊 重 listen to my managers and colleagues advice celebrate success in my team i have a personal development plan based on 360 degree feedback that addresses my behavioral and technical needs support my team to carry out their work activel

12、y find out and develop my capabilities, be ready to meet new challenges 询问并听取经理和同事的意见反馈 庆祝团队的成功 基于 360 全方位行为调查报告制定个人发展计划 支持团队积极参与工作 找出并发展自身才能，时刻准备接受新的进展和任命 customer to consistently deliver every little helps for our customers 顾客顾客-对我们的顾客始终如一地进行每一个细小的帮助对我们的顾客始终如一地进行每一个细小的帮助 earn lifetime loyalty the

13、aisles are clear i can get what i want the prices are good i dont queue the staff are great 获得终身忠诚 我能得到我想要的 价格公道 员工很棒 food quality is well controlled to make sure of customers safety i listen to customers advice to improve the quality of service and handle customers complaints i carry out proper pro

14、motion activities to meet local customers requiremnets 食物质量得到很好的管理以保证顾客的安全 我征求客人对食品和服务质量的意见、处理客人重要投诉 我推出合适的促销活动来满足顾客的需求 operations to consistently deliver every little helps for operations 营运营运-对营运始终如一地进行每一个细小的帮助对营运始终如一地进行每一个细小的帮助 we try to get it right first time we deliver consistently everyday we

15、 make our jobs easier to do we know how vital our jobs are we always save time and money 第一次我们就尽量让它 i carry out daily management and check work on the food court, communicate and solve the problems with relevant departments i collect management fee, rental, water/electricity/heating fee and so on i

16、manage tenants image and behaviours i check the kitchens before and after meal time and learn their work situations 我开展店铺的日常管理工作, 协调店铺的营运管理和监督检查, 及时沟通、解决 发现的问题 我催缴物业管理费、租金、水电、采暖等相关费用 我管理商户的整体配合形象及员工礼仪形象 我每天餐前、餐后巡查厨房，了解工作情况 正确 我们每天始终如一地执 行 我让工作变得更简单 我们知道我们的工作有 多重要 我们一直坚持节省时间 和金钱 finance to consistent

17、ly deliver every little helps for finance 财务财务-对财务始终如一地进行每一个细小的帮助对财务始终如一地进行每一个细小的帮助 grow sales maximise profit manage our investment 管理我们的投资 利润最大化 i collect various fees in time i well control the cost and maximize profit 我及时收取各种费用 成本控制、保证利润最大化 community to consistently deliver every little helps for the community 社区社区-对我们的社区始终如一地进行每一个细小的帮助对我们的社区始终如一地进行每一个细小的帮助 i am a good neighbor i am responsible and fair 有责