UnitGreetingEtiquettePPT课件

1、Teaching Objectives:Ss will be able to:know right greeting manners.be aware of the cultural differences of greeting etiquette. 第1页/共34页Teaching Procedure: STEP 1 Quiz STEP 2 Self-introduction & the introduction of others STEP 3 Other Dos & Donts STEP 4 T or F STEP 5 Review exercises第2页/共34页STEP 1 Qu

2、iz When do you call someone by their given name?When they call you by your first nameImmediately- it establishes equal positionNever until granted permission and invited to do soOnce the relationship is established so that the casual usage of first names is expectedAnswer: d第3页/共34页2. When being int

3、roduced to a person who is physically challenged such as missing the right hand, what should I do?nothing-wait for the person to offer his/ her left hand firstSmile, make eye contact, but avoid handshaking- it is not necessary.Proceed as usual only making the left hand adjustment if he/she initiates

4、Immediately offer your left hand to establish a comfortable position for him/her. Answer:c第4页/共34页3. If a name is forgotten when making introduction, what should I do?To apologize & acknowledge that the name has escaped you. Ask the person to clarify his/her name, which shows that you care about a p

5、ersons name, without admitting that you forgot it.Get through the situation by addressing the person whose name youve forgotten & introducing the person whose name you do know.All of the above. Answer: d第5页/共34页STEP 2 Self-introduction & introducing others: The occasion (no interruption) Name card f

6、irst, self-introduction second Brief Content: company, department, profession/title, name The accurate name first, the abbreviated name second clear voice第6页/共34页Introducing others:At home, the hostess is usually the introducer.In office, secretary.第7页/共34页Who should be introduced first? Introduce y

7、our own acquaintances first, guests second. (Avoid using Mrs. or 夫人 unless you are definitely sure she is married and happy) host first, guest second the young first, the old second man first, woman second(no pointing at somebody with your index finger) 第8页/共34页 the introduced one: -usually stand up

8、, while at dinner party or negotiation tables, you should nod with smile. -sincere and friendly (How do you do? / Nice to meet you./ Ive heard so much about you, Im looking forward to meeting you. etc.)第9页/共34页Tips for introduction Be gracious Smile Make eye contact Offer a firm handshake Pay attent

9、ion to names when you meet people Know who is the most important person第10页/共34页 Determine the order of precedence(优先)1) Introduce a non-official person to an elected official2) Introduce a person from your own firm to a client or customer. e.g. Mr. Dawson, this is Ms. Magali, our Chief Financial Of

10、ficer. Mr. Dawson is our client from Atlanta.第11页/共34页3) Introduce a junior executive to a senior executive.4) Introduce an individual to a group first, then the group to the individual. E.g. “everyone, this is Dr. Brown. Dr. Brown, Id like you to meet my friends, Peter, Shawn and Michael.”第12页/共34页

11、STEP 3 Other Dos & Donts Dos:1) If youre introducing someone who has a title “Doctor”, for example, include the title as well as the first and last names in the introduction.2) If the person youre introducing has a specific relationship to you, make the relationship clear by adding a phrase such as

12、“my boss”, “my wife”.第13页/共34页Dos3) Use your spouses first and last name if he /she has a different last name with yours. Include the phrase “my wife/ husband”. 4) Pay attention to International Protocol because in some cultures people dislike physical contact, even handshakes (Thailand).5) Allow at

13、 least 2-4 feet distance for comfortable conversations.第14页/共34页DontsNever shake hands with sweaty palms when being introduced. Dont chew gums while making introductionDont smoke when introduce people to each other.第15页/共34页Donts4) Dont give the impression you are only interested in business; dont a

14、sk about profit issues until the subject is brought up by your business partners.5) Dont ignore the need of introduction because you forget the name of a person.6) Avoid making any comment such as “Helen works for me” that might be understood as arrogance or superiority. Instead, say, “Helen & I wor

15、k in the same office”.第16页/共34页STEP 4 T or F1. When being introduced to others, men should rise while women may remain seated. 第17页/共34页 F Always stand when being introduced. It is appropriate to do so whether you are a man or a woman. By doing so, you are demonstrating respect to the other person.

16、第18页/共34页2. Firm handshakes are reserved for men and at the beginning of a meeting while loose handshakes for ladies and at the end of a meeting.第19页/共34页 F Always shake hands firmly both at the beginning and at the end of a meeting. When giving a handshake, you should give a firm, full handshake. T

17、his goes for women as well as men. Fingertip handshakes will not do in a business setting. Remember not to grip too tight to crush the bone.第20页/共34页3. Im occupied with paper work and somebody approaches to greet me. Its forgivable for me to offer a handshake across the desk.第21页/共34页 F There should

18、 be nothing but space between you and the person with whom you are shaking hands. If you are sitting at a desk or at a table, it is up to you to come out from behind the desk or table to shake the other persons hand.第22页/共34页4. Words such as “Hello” and “Nice to meet you” are more acceptable to resp

19、ond to an introduction in formal situations than “charmed” or “a pleasure”.第23页/共34页answer T Formal etiquette censures words such as “charmed” or “a pleasure”, as it may appear insincere or detract(贬低) from the introduction. Instead, offer a friendly “Hello”, “Nice to meet you” or “Ive heard so much

20、 about you” , etc.第24页/共34页5. On formal business occasions its only appropriate to wait for the other to ask your name.第25页/共34页 F Always say your name during an introduction. If you are meeting someone for the first time, it is obvious that you would give your name. if your host neglects to introdu

21、ce you to the other guests, just fell free to introduce yourself, but make your relationship with the host clear in your introduction.第26页/共34页6. Handshakes are always followed by warm hugs and kisses.第27页/共34页answer Be cautious. In some cultures, kissing on the cheeks is an accepted practice, while

22、 it is not acceptable in some other countries. The strategy is to follow suit.第28页/共34页STEP 5 Review exercisesThe following are some English idioms used to describe the daily communication. Please guess their Chinese meanings.Do as the Romans do.If you lie down with dogs, you will get up with fleas.

23、(近朱者赤，近墨者黑 )Those who live in glass houses should not throw stones. (Dont treat others the way in which you hate being treated)Old habits die hard.第29页/共34页5) Man proposes, God disposes.6) It is a sin to steal a pin.(勿以恶小而为之， 勿以善小而不为 )第30页/共34页2. Suppose all of the following situations take place in western countries, how will you behave?If a porter is offering help of carrying your heavy luggage to your room in a hotel when you travel to Europe,