communicationskillsppt

1、improving communication skillssiliguri branch of eirc18 july 2004a rahimsiliguri branch, eirc - icai18 july 2004a thoughta man is seldom better than his conversation- german proverbsiliguri branch, eirc - icai18 july 2004communication skills overvieweffective communication skills are a critical elem

2、ent in your career and personal lives. we all must use a variety of communication techniques to both understand and be understood.siliguri branch, eirc - icai18 july 2004what is communication?senderreceiverfeedbackreceiversendercommunication is the process of sending and receiving information among

3、peoplemediumencodedecodesiliguri branch, eirc - icai18 july 2004most common ways to communicatespeakingvisual imageswritingbody languagesiliguri branch, eirc - icai18 july 2004communication goalsto change behaviorto get actionto ensure understandingto persuadeto get and giveinformationsiliguri branc

4、h, eirc - icai18 july 2004distortions in communicationsiliguri branch, eirc - icai18 july 2004we need to improve communication. as70 % of our communication efforts are:nmisunderstood nmisinterpreted nrejected ndistorted or nnot heard6 people talking in a 2 people conversation!siliguri branch, eirc -

5、 icai18 july 2004critical success factorthe majority of your perceived ability comes from how you communicate38% visual55% tonal 7% verbal93% of all communication is non verbal - skillsiliguri branch, eirc - icai18 july 2004listening and speaking are used a lotsiliguri branch, eirc - icai18 july 200

6、4 but not taught enoughamount taughtsiliguri branch, eirc - icai18 july 2004common communication errors:nfinishing others sentencesnpreparing our response before someone has completed speakingnmultitasking while listeningnfiltering content or meaning based on the speakernspeaking for others (we)sili

7、guri branch, eirc - icai18 july 2004a good algorithmin order to have good communication:nlisten to understandnunderstand before speakingnspeak to be understoodnseek understanding before proceedingnrepeatcommunication is a two way process!siliguri branch, eirc - icai18 july 2004how can it be improved

8、nrecognitionnpavlov studynnot being judgmentalnstop egocentric communicationsiliguri branch, eirc - icai18 july 2004what todays workshop can achievenprovide knowledge about communicationngive insight on skills needednsuggest ways of going about itwhat you need to do:nlearn the toolsntake up every op

9、portunitynpractice, practice, practice!siliguri branch, eirc - icai18 july 2004observeparis in the the springgod is nowheresiliguri branch, eirc - icai18 july 2004why is communication importantninspires confidencenbuilds respect in business and social lifenhelps make friendsndevelops a distinct pers

10、onalitynreveals your ability to otherssiliguri branch, eirc - icai18 july 2004essentials of good communication nknowledgeqspontaneity in conversationqlevel of conversationnorganising your thoughtsnparticipating in discussionsnbody languageqshow v tellnbeing a good listenerqlistening v hearingsiligur

11、i branch, eirc - icai18 july 2004how to be an active listenernset the stagenensure mutual understandingnunderstand body languagensuspend judgmentnbehaviors that hinder effective listeningqact distracted (look at your watch!)qtell your own story without acknowledging theirsqgive no responseqinvalidat

12、e response, be negativeqinterruptqcriticizesiliguri branch, eirc - icai18 july 2004techniques to improve listening skillsrestate what was said in your own wordspull together the main points of a speakerchallenge speaker to think further, clarifying both your and their understandingsiliguri branch, e

13、irc - icai18 july 2004two basic types of questions1. closed questions: qget a one-word response and inhibit thought.qquestions begin with who, when and which2. open-ended questions:qinvite unique thought, reflection or an explanation.qquestions begin with how, what and how come (not why!).siliguri b

14、ranch, eirc - icai18 july 2004practice questioningnrephrase the following closed questions to make them open-ended:1.are you feeling tired?2.isnt it a nice day?3.was the last activity useful?4.is there anything bothering you?5.so everything is fine, then?siliguri branch, eirc - icai18 july 2004addin

15、g colour to communicationsiliguri branch, eirc - icai18 july 2004adding colour to communicationnimages describe, relivenshow, dont tellnuse audiences senses qsightqsoundqtouchqtasteqsmellsiliguri branch, eirc - icai18 july 2004improving communicationndont use clichesnbrevitynsincerityndont praise yo

16、urselfnavoid argumentnbe tactfulnsilencenenunciationqclear, loud, syllables. flexibility of tonesiliguri branch, eirc - icai18 july 2004practicenfor distinct enunciation, every word, every syllable, every sound, must be given it proper form and value.nthink of the mouth chamber as a mold, in which t

17、he correct form is given to every sound.nwill you please move your lips more noticeably?nthe teeth should never be kept closed in speech.nthrough practices, we can learn to speak more rapidly, but still with perfect distinctnesssiliguri branch, eirc - icai18 july 2004ways to gain effective conversat

18、ionngood use of english avoid errorsnimproved vocabulary overlook v overseenavoid old phrasesnuse humournadd interesting storynimprove clarity of voice practice public speakingsiliguri branch, eirc - icai18 july 2004what does the graphic tell you about this speakersiliguri branch, eirc - icai18 july

19、 2004the 5-psnpriornpreparation npreventsnpoor nperformancesiliguri branch, eirc - icai18 july 2004from effective conversation to speechnovercoming fearq#1 fearnidea of speechqknow your subjectnknow the audienceqtarget their interestnorganising the speechqtell themsiliguri branch, eirc - icai18 july

20、 2004developing your presentationnwhat is your goal?nresearch your topicndevelop an outlinencreate or locate learning aidssiliguri branch, eirc - icai18 july 2004aidattentionnterestesirectionpowerful openerclear connectormain bodymain bodymain bodypowerful closesiliguri branch, eirc - icai18 july 2004aidattentionnterestesirectionestablish credentials(me, you, what)key point create +ve expectationspaint the future benefitswifmthe facts me, yo