亚马逊客服问题回邮模板

1、归归类类邮邮件件主主题题取消交易请求Order cancellation request from Amazon 追踪信息Order delivery inquiry from Amazon customer ShippingShipping inquiryinquiry from Amazon customer, , WheresWheres MyMy Stuff?Stuff?OrderOrder inquiryinquiry from Amazon customerAnAn inquiryinquiry from one of our customersInvoice request产品问

2、题/退货InquiryInquiry from Amazon customer仓库发错Inquiry from Amazon customer *: ReceivedReceived wrongwrong itemitem退货ReturnReturn RequestedRequested for orderReturn policy inquiry from Amazon customer , , ReceivedReceived Damaged,Damaged, Defective,Defective, oror WrongWrong ItemItem侵权&产品细节ProductPr

3、oduct detailsdetails inquiry from Amazon customerThank you from Amazon customer评价Feedback removal联络买家OrderOrder informationinformation from Amazon seller Tosell888FeedbackFeedback requestrequest from Amazon seller Tosell888使使用用情情景景备备注注未妥投未下单退退货货请请求求Defective/Does not workproperly部部分分损损坏坏发发过过退退货货地地址址

4、后后，没没回回复复无无退退货货理理由由，询询问问什什么么问问题题后后无无回回复复Dear *,Could you please kindlycheck and reply our lastemail asap ? Thank youin advance.We suggestted to refundyou $1.5 as thecompensation and thenyou buy the newbatteries in your localcity, is it OK for you ?Or your suggestion?Waiting for your soonnews.Best re

5、gards,From BelaGreetings.Sorry to inform youthat we haventreceived the returnitem from you.Do hope you cancontact us and assistus to solve yourproblem.We sincerely hope tosolve your problemasap and make yousatified with ourservice.Looking forward tohearing from you soon.Best regards,From BelaGreetin

6、gs.Could you pleasekindly check andreply our last emailasap ? Thank you inadvance.We would beappreciated if youkindly tell us whichpart is wrong or thedetailed problem.Then our technicalstaffs can assistyou to solve theproblem.No worry, we willtry our best tosolve the issue andmake you satisfiedwith

7、 our service.If we confirm it cannot be fixed,we willrefund or resend ,ok?Looking forward tohearing from yousoon.Best regards,From BelaNo longer needed/wanted已已签签收收，不不想想要要了了，要要求求退退货货退退款款之之前前要要求求取取消消，现现在在竟竟签签收收了了不不要要了了但但订订单单已已发发出出未未妥妥投投Your item was deliveredat 2:42 pm on July 8,2013 in BROOKLYN, NY1

8、1249.Tracking number:RB431850635CNTracking website:https:/ Please return theproduct to us firstly ifyou dont want thisitem, and email us thetracking number.2) When we get the item,we will refund to you,OK?Our receiversinformation in USA:Seller ID: Tosell888Buyer ID: 110-6600154-0215406Name: LiuRetur

9、n dept.7101 8th Ave.Brooklyn, NY 11228Attention:Please do mark sellerID, buyer ID, RMA#5541267 next to thereceiver name.So that we can determinethat the parcel is fromyou.Regards,BelaYou required us tocancel the shippedorder before, but wejust tracked,yourorder was delivered at11:36 am on July 18,20

10、13 in NEW YORK, NY10002.So we close thisreturn request now. Ifyou have any problem,please contact usfreely, well do ourbest to help you.Have a nice day!Best regards,From BelaThe tracking number:RB431862046CNIf you still do notneed the item,pleaserefuse to sign itwhen postman sendyou the package.Then

11、it will be returnedback to usautomatically.Wewill refund you fullwhile we get thereturn.Lets keep in touchif any news.Have anice day!TheThe shippingshipping boxbox ororenvelopeenvelope isntisnt damageddamagedbutbut thethe itemitem isis damageddamagedDifferentDifferent fromfrom websitewebsitedescript

12、iondescription运输损坏，要求提供图片，未回复Size不满意Replacement withoutreturnCould you please kindlycheck and reply our lastemail asap ? Thank youin advance.We will give you asatisfied resolutionafter confirmed.Looking forward tohearing from you soon.Best regards,From BelaCould you pleasekindly check and replyour l

13、ast email asap ?Thank you in advance.We suggestted torefund you $1 as thecompensation to makeyou feel better, is itOK for you ?Or your suggestion?Waiting for your soonnews.Best regards,From BelaThe tracking number:RB348053235CNSincerely hope youwill receive soon.Any further problem,please contact us

14、freely, well tryour best to helpyou.Best regards,From Bela电池容量虚标客服需要知道的常识：电池容量虚标是行业的潜规则，如果我们不虚标，我们的电池很难卖出去；但是我们要把握好须标的度，不能太夸张了。如果遇到客户说，容量有差别，建议定位于“未达到期望值。有时候电池放置长时间会影响电量，这是正常的现象。虽然这是正常的现象，但是还是未达到您的期望值。我们的利润很低。这个产品也还能正常使用。我们赔偿您X美金做补偿，可以吗？Sorry to hear of this.Sometimes, if batteryplaces long time, it

15、might affect theelectricity, which is anormal phenomenon.Even this is the normalphenomenon, it still notmeet your expectationsWe have low profit inamazon.And this product alsocan be used normally.We refund $X as thecompensation, is thisok?Best regards,告告知知使使用用指指导导（如如，换换电电池池试试先先），无无回回复复索索要要证证据据，未未回回复

16、复已已提提供供解解决决方方案案，未未回回复复没没达达到到期期望望值值（某某种种功功能能等等）Greetings.Does it works wellafter tried with newbatteries ?If you still haveproblem, pleasecontact us freely,well try our best tohelp you.Best regards,From BelaCould you pleasekindly check andreply our lastemail asap ?Thank you inadvance.We will give you

17、a satisfiedresolution afterconfirmed.Looking forwardto hearing fromyou soon.Best regards,From BelaGreetings.We have alreadysuggestted 3ways to solvethe problem,please kindlycheck and replyus asap.We sincerelyhope to solveyour problemasap and makeyou satifiedwith ourservice.Looking forwardto hearing

18、fromyou soon.Best regards,From BelaMissedMissed estimatedestimateddeliverydelivery datedate目的国离开状态Have you called yourlocal postal ? Whatdid they say ? Areyou received yourorder now?If you still haveproblem, please donot hesitate tocontact us freely,well try our best tohelp you.Looking forward tohea

19、ring from yousoon.Best regards,From Bela退退货货请请求求关关于于产产品品买买家家询询问问其其他他颜颜色色或或尺尺寸寸客客户户对对我我们们的的产产品品有有兴兴趣趣Thank you for your kind reply.Colors: Blue & Red.NOTE: pls write down your color orother requirement in Amazon note,otherwise we will send itrandomly.Any further problem, please keepin toch with u

20、s freely.Have a nice day!Best Regards,From Ren leiThank you for your interestin our item.Sorry, Im not sure of whatyou said, could you pleasekindly resend again ? Thankyou in advance.By the way, please kindlysend us the product LINKWe will response you uponreceived your soon reply.Best regards,无无库库存

21、存通通知知（下下架架）换换颜颜色色/ /取取消消订订单单同同意意改改成成*颜颜色色It is our honour of having yourorder of the Blue and Red AxleFoot Pegs.But really sorry that this bluewas sold out and the manufacturerdidnt realise his promise to sendus on time.There is the other colours such asblack ,red avaliable now.Does the blue one can

22、 be replacedby black or red ?If yes, we will ship it in 24hours.If no, we will cancel it as yourrequest.Sorry again. Waiting for your soonconfirmation.Best Regards,Thank you for your fastreply and your kindunderstanding.We have already revised asyour request and will sendyou within 24 hours, do notw

23、orry.Shipped by: China Post.Please email us after 1 day,we will provide you thetracking number.It will take around 15-30days to your country.If not receive on the abovedate, please do not hesitateto contact us. We shall dowhatever we can to help you.Yours Sincerely,原原单单退退回回（大大金金额额- -建建议议重重发发）原原单单退退回

24、回（小小金金额额建建议议退退款款）Thank you for your kind email.We got the news from our shippingcompany.For your package, they told us package maybe lost during the shipping way.We are so sad about that.But we wont make you lose anything, we are willing to resend to youagain if you still want it.Do hope you can hel

25、p us double check the shipping address firstly:112-6780508-8500218 Carlos Alexandre Sampaio900 CAPTIVA DR HOLLYWOOD FLORIDA 33019-5045US 9544543013Is it right ?And if we resend,it will take around 15-25 days to your hand, we only hope you can wait for it patiently and wont give us any neutral or neg

26、ative feedback or claims before you get the package.Is this ok with you ? Please let me know your idea.Waiting for your soon news.Regards,Ren leiThank you for your kindemail.For your package, we checkedwith our shipping company,they told us package maybelost during the shippingway.We are so sad abou

27、t that.But we wont make you loseanything, we are willing torefund all to you.We only hope you can repayus back if you get the itemsin the future and wontleave us any nutual ornagative feedback on thisorder.Is this ok with you ?Waiting for your soon news.Regards,Ren lei客客户户外外出出度度假假怕怕收收不不到到件件买买家家要要求求换

28、换收收货货地地址址无无追追踪踪号号Thank you for your understanding.Its very kind of you.No worry, the parcel will bereturned by the postalautomatically if there is nobodysign it.We will refund you while we getthe return.Lets keep in touch if any news.Have a good trip!Best regards,From Ren leiDear Julie,Sorry to brin

29、g troubles toyou.We checked your orderrecord,1) the shipping status ofyour order1816244,August 6, 2013, 2:19pm, Undeliverable asAddressed, ATLANTA, GA30378.Please kindly contactyour local post office.Givethem your tracking numberand correct delivery addressto require them to deliverto y

30、ou asap.Or go to yourlocal post office to pick upby yourself.2) your order2231430, shipped withouttracking number(it doesntneed the buyer to sign theparcel, estimated deliverytime is 15-30 days.If youstill dont get it over thenormal shipping time, pleaseemail us before you leavefeedback

31、 or file the claim,we will provide you anemergent solution.Appreciate for yourunderstanding and waitingfor your soon news.Best regards,From Ren lei未未收收到到( (在在正正常常时时间间内内) )未未收收到到( (小小金金额额 时时间间长长) )Sorry to hear of this.We send yourorder out on Aug.13rd.It have past more than 8 daysuntil now.We do not

32、 know if it is missing orjust delayed.In order to protect your buyerright,we can refund you firstly.Only hope you can repay us back ifyou get the parcel in the nearfuture.And do hope you can still give usa postive feedback on this orderafter you get the refund.Is this ok with you ?Waiting for your s

33、oon reply tofollow up.Regards,Ren lei We apologize for anyinconvenience caused to you. Can you kindly contact withyour local post office? And check your mail box orask your friend if they havepacked up for you. we wont make you loseanything, we agree to refundall to you. 1) For the products that weh

34、ave already sent out toyou, if you do not need,please do not sign/receive,return it automatically. if you received andneed, please pay us again. 2) Appreciate if you canleave us positive feedbackwith all over 4 stars score. Is this ok with you ? Waiting for your soon news. Regards, Ren lei未未收收到到（正正常

35、常时时间间主主动动领领包包裹裹）灯的说明书We apologize for any inconveniencecaused to you. Can you kindly contact with yourlocal post office? And check your mail box or askyour friend if they have packed up for you.If you still dont get it over thenormal shipping time, please emailus before you leave feedback orfile the

36、 claim, we will provideyou an emergent solution.Your understanding would be highlyappreciated.Sincerely,Ren leiDear Jon ,Sorry to hear that.There is a buttonon/off,you can just rotate theplace around thebutton,after that , you canput a battery in, then closeit, press the button, thelight will on.Bat

37、tery: 1 * AA/1 * 145003.6v Battery (no included )Best RegardsSY835羽毛球L437 3W16色遥控LED灯E27头Dear friend,When you take out the littleplastic piece , the item will showthe light.And when you put the littleplastic piece back, the item willturn off the light.We have send the photo via message, and you can

38、check this.Any question about item,pleasefell free to contact us.We will do what we can do to solveyour problem.Best regardsRemote control distance is5 meters, if you are in 5meters , and the item stillcan not change the color,Maybe there is noelectricity battery.颜颜色色混混发发标标题题描描述述错错误误没没收收到到钱钱Sorry fo

39、r themisunderstanding.Weapologize for anyinconvenience caused toyou.Color:white,pink,grey(Thisitem shipped at random)We know it is just not asperfect as you thought, notmeet your expectations.To make you feel better, wesuggest we refund US$1 asthe compensation, OK?Waiting for your soonreply.Best reg

40、ards, So sorry for this mistake.Our logistic staff made theproduct confused.We apologize for this.Theitem they sent to you iswarm white.This item is useful for you?For our mistake,1)We refund you US$5 as thecompensation(The pure whiteis out of stock now.)2)We give you 2% discount inyour next order.3

41、)We refund you full if youreturn to our NY Returndept.4)Appreciate, if you couldleave us POSITIVE feedback,with full 5 star scores.Which do you prefer to ?Sorry again and waiting foryour soon news.Best regards,DearSo sorry to hear this.But you can check that wehave already cancelledthe order for you

42、.Anything about paymentyou can contact amazon,cause we have no right tohandle this.According to the amazonpolicy, the payment fromthe buyer are all handledby the amazon, so we haveno right to solve this,sorry for the troublecaused to you.Best regards已已下下架架，通通知知取取消消交交易易已已取取消消，但但已已发发货货发发了了两两次次Thanks f

43、or your order.But we are realy sorry thatwhen we prepared to sendthis item to you, thewarehouseman told us thatit was unavailable atpresence, they just soldout.So we have to cancel thisorder and require you tobuy from othersellers.Appreciate for yourunderstanding.We now have alreadycancelled the ord

44、er foryou.Pls check.Hope to do business withyou in the future.Have anice day!Sorry again & best regards,From BelaAmazon shows the order wascancelled.But in fact,our logisticsteam have already sent outyour order.The tracking number:RB143856699CNEstimated delivery: 8-15days.The tracking website:ht

45、tps:/ have 2 suggestions forthis problem:1)When postman send you thepackage, you refuse to signit, then it will be returnedto the seller.After we receive it, we willrefund you the money or sendyou right item.2)You repay us back whileyou get the parcel.Or your better solution?Waiting for your soon ne

46、ws.Best regards,Dear friend,We are so sorry for allthe trouble caused toyou.The system of our companyhad a mistake, we sentyour order twice, so wehave lost so much money.We want you can help uswith this issue.We have tracked it foryou.Your item was deliveredat 2013-09-20 11:17:00,Delivered, MIAMI, F

47、LTracking number:802596799250 802596799260Tracking website:http:/ you can reject oneof the order then theitem will be sent back tous.Or if you want them,please repay us back.Any further problem,please kindly feel freeto contact us, we willtry our best to help you.Regards,原原单单退退回回（坚坚持持要要重重发发）让让客客户户自自

48、己己取取消消订订单单没没有有折折扣扣Okay,we agree to resend toyou.But before we resend youanother, we would like youto cooperate with us asfollows: - You need to wait about8-15 days - Do not file a claimand leave any bad feedbackbefore you receive theitem.Is it OK for you?By the way,please confirmthe shipping address

49、:Herb Swanson16255 Short Road Los GatosCA 95032US 408 358-2690Waiting for your soonreply.Regards,Ren leiDear Amy,Thank you for your kindemail.We afraid the item cannot bearrived at you as you wish.Gengerally, its estimatedto take 15-25 days upondelivery via china post fromChina to US.And the postal

50、is not in ourcontrol; they have their ownprocedures.Appreciate foryour understanding.If you cannot wait, pleasekindly cancel this order byyour side.Because there is no cancelbutton dut to the order ispending.Anything we can help, pleasecontact us freely, well tryour best to help you.Best regards,Fro

51、m Ren leiDearWe are afraid to say thatthe price in the amazonis the lowest price, andwe have little profit, sosorry that we can notprovide a discount forthis.You can also compare theprice with other sellersand choose what you want,thank you for yourinterest in our item,hope to do more business.Best

52、regards客客户户对对运运输输时时间间有有强强烈烈的的意意见见，并并声声明明不不会会再再买买了了 等等七七天天仍仍然然没没收收到到Dear Jose,We apologize for anyinconvenience caused toyou.Thank you for yourunderstanding.Sincerely hope youllreceive soon.If you still not receiveover the agreed date, justemail us urgently.We will give you a goodresolution.Please do

53、 not hesitate tocontact us freely if anyproblem.Regards,Ren leiSorry for the delayshipping.We really have alreadyshipped product out to youon Aug .Just becuase of the someuncontrolled reasons, thelogistics company delay thedelivery.Or it hold on somewhere.Youwill receive it soon.There are two sugges

54、tions:1.we refund full money toyou firstly, and you repayit to us after receiving theitem ?Hope you can leave uspositive feedback, over 4stars or no feedback.2.we resend to you ? Itnormally takes around 15-20days to your country.Which one do you prefer to ?Waiting for your soon replyto follow up.Bes

55、t regards,From Ren lei未未收收到到（退退回回地地址址）发发货货坚坚持持不不要要，要要退退回回Sorry to hear that nolooger needed.If you really dont want itany more, pls return itwith to the followingaddress.When we recieved andconfirmed it is the rightgood product, we will makeyour partical refund( asthis situation was notcaused by us,

56、 we can notsufffer all the loss).Apperciate yourunderstanding andcooperation.Reciver:xiao(our companyorder nuber)Address:China Guangdong shenzhen Pinghu, Longgang DistrictA zone, 6th floor, 1#Exchange SquarePost Code :518111TELls do include our companyorder nuber after Reciver:6009019

57、Best Regards,Thank you for your kindemail.If you still do not need theitem,please refuse to signit when postman send you thepackage.Then it will bereturned back to usautomatically.We will refund you once weget the returned parcel.Lets keep in touch if anynews. Have a nice day.Best regards,From Ren l

58、eiOLF004101HG570航空表光枪黑带蓝灯LED手表Dear friend,Sorry to hear that.We have checked that theinformation of the item,and didnot find anyinformation about 3light ( High , low andstrobe ), we are so sorryfor this.You know that there aremany sellers on this page,one seller sell this kindor send the wrong one b

59、ymistake. This price is notfor the 3 featured switchFlashlight. Sorry for themisunderstanding brought toyou.If you still have questionabout item,please fell freeto contact us.We will do what we can doto solve your problem.Best regards!Ren lei1.For two buttons on theright side of the watch ,under the

60、 condition of notlight ,any of click buttonwill display the time (dialshows the hours at the upperright, just below the scaleshows the time).2.The following shows how toset up the hours andminutes: 1.) Click on anybutton 2.) Click on thebelow button, LED lightsshowing hours startflashing, at this point,press