酒店洗衣房文员岗位职责

1、Room to have a great start 成功的开始Lau ndry Order Taker 洗衣房文员Hotel Level:I -VDepartme nt:Rooms Divisio n酒店等级：一-五部门：房务部Job Band:9Reports To:Lau ndry Supervisor职位等级：9直属上级：洗衣房主管JOB OVERVIEW 职位概述* Provide an accurate and professi onal teleph one service that meets the hotel' s prese ntati on sta ndards

2、提供符合酒店形象标准的准确、专业的电话服务。?At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Knowwhich means we n eed you to:« Be charm ing by being approachable, hav ing con fide nee and show ing respect.* Stay in the momentby understanding and anticipating guests

3、' needs, being attentive and takingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村？，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：*亲切、充满自信、体现尊重来展现富有魅力 的你。«理解和预测宾客的需要、做到细心周到、具主人翁

4、精神、把事情办好，保持专注当下。*见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIES AND RESPONSIBILITIES 工作职责* Answers each call in a positive, enthusiastic tone greeting the caller by name if known and the time of the day*以积极、热情的语调应答每一通电话，如果知道打电话的客人的名字就称呼其名，并根据当时的时间段来 进行问好* Note down the time of the call, the callers requ

5、irements, and the caller' s room number 记下通话时间、来电者的要求，以及来电者的房间号 Advise the caller what acti on will be take n 通知来电者该做些什么Ensures forwarding and receiving of all information pertaining to the department in order to maintain set sta ndards and achieve guest satisfacti on确保接听和转交所有与部门相关的信息，以保持既定标准并取得

6、客户的满意« Receives, records, and distributes various reports«接听、记录并分发各种报告。« Receives, records, and tran smits guest requests accurately* 准确接听、记录并传达客人的请求。* Main tai ns and update admi nistrative data4 维护和更新管理数据。« Mai ntai ns key con trol for departme nt* 管理部门钥匙。* Mon itors lost prope

7、rty for departme nt为部门监管失物相关事宜。« Report guest complai nts to Lau ndry Man ager or delegate immediately* 及时向洗衣房经理或其代理人汇报客人的投诉情况。* Complies with hotel ' s health, safety and hygie ne policies and adheres to con duct pers onnel groo ming and hygie ne sta ndards* 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。*

8、Atte nds meet ings and training sessi ons as required* 按要求参加会议和培训活动。* Is multi-skilled as a Lau ndry Atte ndant* 掌握洗衣房服务员的多种技能。* Adheres to Lau ndry sta ndards and procedures and en forces same遵守并执行洗衣房的各项规范和工作程序。* Maintains good relati ons with Lau ndry staff and other in terfac ing departme nts, in

9、 particular Front Office and Housekeep ing*与洗衣房员工以及其它关联部门，特别是前厅部和客房部保持良好的关系。ACCOUNTABILIT Y责任范围Number of employees supervised-管理的员工DirectN.A.直接无In directN.A.间接无Ann ual Operat ing Profit/Payroll Budget-年度经营利润和薪金预算« N.A.« 无Key Metrics -主要绩效指标« N.A.无Decisi on Making Resp on sibilities (D

10、ecisi on Rights)-决策职责(决策权)-« Withi n the authority as assig ned for Hotel Band 9 role酒店职位9级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills -技能要求* Commu ni cati on skills are utilized a sig nifica nt amou nt of time whe n in teract ing with others; dem on strated ability to in teract w

11、ith customers, employees and third parties that reflects highly on the hotel, the bra nd and the Compa ny.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交 往的能力。* Able to speak, read and write En glish*具有说，读和写英语的能力。Qualificati ons学历* High School or equivale nt*高中或相当学历Experie nee -经验* Some housekeep ing or clerical experie nee.*拥有一些客房或文员工作经验The statements in this job description are intended to describe the essential nature and level of work being performed. They are not