


下载本文档
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、Having a positive mental attitude and enthusiasm can help you achieve success at work much faster. However, despite your intent to be positive, sometimes the negative attitude of others around you can affect your own performance. The person can also affect the performance of others, leading to incre
2、ased negativity and lower productivity. Learn how to deal with negative coworkers so you can remain positive and help them at the same time. Turning a negative situation into a positive one can make you feel even more positive.积极向上的心态和对待工作的热忱能帮你更快取得工作上的成功。可是有的时候,尽管你有意保持积极,周围人的消极态度却可能影响你的表现。这些人甚至还会影响
3、到其他人,使整体士气低迷、效率降低。掌握与消极同事相处的方法,你就可以在保持自身积极心态的同时帮助他们。将局面由消极扭转为积极能让你更为积极向上。Self-analysis自我分析Figure out whether you are part of the negativity and whether you might be causing the problem before you speak directly with the person who you feel is negative.在与你认为消极的同事正面沟通之前,先考虑你自己是否亦是消极分子之一,思考他的消极心态是否正是由你
4、引起的。Listen倾听Don't directly confront someone's negativity immediately. Be prepared to listen to what the coworker has to say. Indicate you are listening by taking notes and repeating what they have to say. Don't get focused on one point only because you might not hear the rest of the conv
5、ersation.别单刀直入地向你的消极同事指出他的消极心态,要做好倾听其想法的准备。以做笔记、复述的方式让他知道你在专心聆听。别太钻牛角尖,否则你可能会错过其余的谈话内容。Empathize换位思考Put yourself in his shoes and think about how you might feel based on what the person is saying.根据他的话,设身处地地想想你若是他,你会有什么感受。Ask Questions提问Probe to find out why someone is negative. Use why and how ques
6、tions. Present another viewpoint if you think you can turn the positive into a negative.利用“为什么”和“怎么样”的问题,深挖其消极情绪的根源。若你觉得你能将他的消极心态扭转为积极,那么不妨告诉他如何从另一个角度看问题。Analyze分析Determine whether a sound reason exists for their negativity. If a sound reasons exists, demonstrate that you understand what the person
7、is saying. One effective way of doing that is to repeat what they have said to you and indicate that you understand. If you don't believe a sound reason exists for their negativity, inform them why and show them how to reframe how they are viewing the situation so they can eliminate their negati
8、vity.判断他们产生消极心态的原因是否合理。若原因合理,就向他们表示理解。复述并表示你知晓他们所言是表达理解的一种有效方法。若你认为原因不合理,就说明原因,并教他们从另一个角度看问题,从而排除他们的消极情绪。If the person remains negative, politely disengage so their negativity does not affect your attitude.若他们仍保持消极,那么你应礼貌地结束交谈,以保证自己不被他们的消极心态所影响。Offer Help给予帮助Determine whether they are open to gettin
9、g help. Determine whether you can help and how much of your time would be required. Decide whether someone else would be better able to help them, then suggest that person. If they aren't interested, avoid their negativity if possible, unless you have to deal with them as a supervisor. Don't let negative people influence you.判断他
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 入门销售顾问培训课件
- 重庆驾驶员管理办法
- 长安区购药管理办法
- 院史馆捐赠管理办法
- 2025年浙江省杭州市示范名校高三物理第一学期期末检测试题
- 食品协管员管理办法
- 2025年中国铁路局招聘及笔试历年参考题库附带答案详解
- 紧急医学救援讲课文档
- 红领巾奖项管理办法
- 企业用电安全培训课件
- 离婚后小孩学费协议书
- 初中学校学科竞赛策划工作计划
- 近代中国体育思想的嬗变轨迹与时代特征探寻
- DB31T 1373-2022 海三棱藨草种群生态修复技术规程
- 高危儿规范化健康管理专家共识
- 消防专职招聘笔试题及答案
- 第一单元 第二课 传感之古今未来 教学设计2024-2025学年人教版(2024)初中信息科技八年级上册
- 电压的测量课件
- 医美知识培训课件
- 超声科报告书写规范及审核制度
- 私募股权投资协议样本
评论
0/150
提交评论