unitservingcustomers实用教案

1、Contents第1页/共64页第一页，共65页。Unit GoalsLearners should be able to give and take customers orders give suggestions to customers understand the duties and communicative skills of an attendant write about working experience第2页/共64页第二页，共65页。Lead-inPeople need service at (in) _.an airporta hospitala travel a

2、gencya banka hotela shopa post officea restaurant第3页/共64页第三页，共65页。Listening & Speaking第4页/共64页第四页，共65页。Part I第5页/共64页第五页，共65页。Listening 1Tick in the boxes the food and drinks you hear.ScriptCustomer1 chicken soup sandwich fried rice teaCustomer2 orange juice salad hamburger milkCustomer pizza co

3、ffee noodles French fries3第6页/共64页第六页，共65页。Script1. A: What would you like to order? B: Id like a bowl of chicken soup and a sandwich.2. A: What would you like to order? B: Id like a hamburger and a cup of milk.3. A: What would you like to order? B: Id like a pizza and some French fries.第7页/共64页第七页，

4、共65页。Dialogue 1Are You Ready to Order, Madam? (A waiter is taking orders in a restaurant.)Waiter: Are you ready to order, Madam? Guest: Yes, I am.Waiter: What would you like? Guest: Id like a hamburger.Waiter: Would you like something to drink? We have orange, mango and apple juice. Guest: Id like a

5、 glass of orange juice, please.第8页/共64页第八页，共65页。Role PlayPractice the dialogue by using the pictures below and see if you can say more.apple pie / a cup of teafried chicken / a cup of coffeea pizza / a can of orange soda第9页/共64页第九页，共65页。Role PlayWaiter: Excuse me, Sir. May I take your order now?Gues

6、t: Yes, please. Id like a pizza and some fried chicken.Waiter: Would you like something to drink. We have red wine, fruit juice and milk.Guest: Please give me two cups of red wine.apple pie / a cup of teaa pizza / a can of orange soda第10页/共64页第十页，共65页。Role PlayWaiter: Excuse me, Madam. May I take yo

7、ur order now?Guest: Please wait a moment. My friend is coming on the way.Waiter: OK. Would you like something to drink first?Guest: Please give me a cup of water.Waiter: OK, here is the menu. You could have a look at it.apple pie / a cup of teaa pizza / a can of orange soda第11页/共64页第十一页，共65页。Part II

8、第12页/共64页第十二页，共65页。Listening 2Listen and number the pictures.ScriptABCD4213第13页/共64页第十三页，共65页。Script1. If you go to America, dont forget to visit the White House.2. If you go to China, I recommend you go and visit the Great Wall.3. The Leaning Tower of Pisa in Italy is different from other towers in

9、 the world. Its a must to see.4. When you go to London, you must visit Tower Bridge. It is one of the most famous bridges in the world.第14页/共64页第十四页，共65页。Dialogue 2Can You Recommend Somewhere for Me? (Amy is going on a holiday trip. She is at a travel agency, talking with a travel agent.) Amy: Id li

10、ke to book a short holiday somewhere in Britain.Agent: Do you have any place in mind? Amy: Well, I havent made up my mind. Can you recommend somewhere for me?Agent: There is London, of course. Amy: Sounds great. What are the places of interest in London?Agent: Well, theres Tower Bridge. Its one of t

11、he most famous bridges in the world. Its a must to see.第15页/共64页第十五页，共65页。Role PlayA: I d like to book a short holiday somewhere in _.B: Do you have any place in mind?A: Well, I havent made up my mind. Can you recommend somewhere for me?B: There is _, of course.Rome, Italy12London, England3Paris, Fr

12、ancePractice the dialogue by using the pictures below and see if you can say more.第16页/共64页第十六页，共65页。Rome, ItalyThe Coliseum ,klsim ）意大利古罗马竞技场罗）意大利古罗马竞技场罗马斗兽场（马斗兽场（Colosseum）是古罗马帝国专供奴隶主、）是古罗马帝国专供奴隶主、贵族和自由民观看斗兽或奴隶角斗的地方。建于公元贵族和自由民观看斗兽或奴隶角斗的地方。建于公元72至至82年间，是古罗马文明的象征。遗址位于意大利年间，是古罗马文明的象征。遗址位于意大利首都首都(shud

13、)罗马市中心从外观上看，它呈正圆形；罗马市中心从外观上看，它呈正圆形；俯瞰时，它是椭圆形的。它的占地面积约俯瞰时，它是椭圆形的。它的占地面积约2万平方米，万平方米，可以容纳近九万人数的观众。可以容纳近九万人数的观众。第17页/共64页第十七页，共65页。The London Eye: 伦敦眼，全称英国航空伦敦眼（伦敦眼，全称英国航空伦敦眼（The British Airways London Eye）又称千禧之轮，坐落在伦）又称千禧之轮，坐落在伦敦泰晤士河畔，是世界第四大摩天轮，是伦敦的地标之一，敦泰晤士河畔，是世界第四大摩天轮，是伦敦的地标之一，也是伦敦最吸引游人的观光点之一。伦敦眼于也是伦

14、敦最吸引游人的观光点之一。伦敦眼于1999年年底年年底开幕，总高度开幕，总高度135米（米（443英尺）。伦敦眼共有英尺）。伦敦眼共有32个乘坐舱，个乘坐舱，因舱内外用钢化玻璃打造，所以设有空调系统。每个乘坐因舱内外用钢化玻璃打造，所以设有空调系统。每个乘坐舱可载客约舱可载客约16名，回转名，回转(huzhun)速度约为每秒米，即一速度约为每秒米，即一圈需时圈需时30分钟。分钟。London, England第18页/共64页第十八页，共65页。Arc de Triomphe巴黎凯旋门是欧洲巴黎凯旋门是欧洲100多座凯旋门中最大多座凯旋门中最大的一座，也是巴黎市四大代表建筑（即的一座，也是巴黎

15、市四大代表建筑（即 埃菲尔铁塔，凯埃菲尔铁塔，凯旋门，卢浮宫和卢浮宫博物馆，巴黎圣母院）之一。这座旋门，卢浮宫和卢浮宫博物馆，巴黎圣母院）之一。这座雄伟的建筑是为纪念拿破仑雄伟的建筑是为纪念拿破仑1806年年2月在奥斯特尔里茨战月在奥斯特尔里茨战役中打败俄、奥联军而建的，役中打败俄、奥联军而建的，12条大街以凯旋门为中心，条大街以凯旋门为中心，向四周辐射向四周辐射(fsh)，气势磅礴，形似星光四射，所以，被，气势磅礴，形似星光四射，所以，被称为称为“星形广场星形广场”。 Paris, France第19页/共64页第十九页，共65页。Words and Expressions 1sandwic

16、h /5sAnwIdV, 5sAndwItF/ n. 三明治fried /fraId/ adj. 油炸的hamburger /5hAmb:E/ n. 汉堡包pizza /5pi:tsE/ n. 比萨饼mango /5mANEu/ n. 芒果recommend /rekE5mend/ v. 推荐(tujin)；推介tower /5tauE/ n. 塔Italy /5ItElI/ n. 意大利Words and Expressions第20页/共64页第二十页，共65页。Words and Expressions 2Words and Expressionsbridge /brIdV/ n. 桥s

17、omewhere /5sQmweE/ n. 某处holiday /5hlEdI, 95hlEdeI/ n. 假日(jir)，假期trip /trIp/ n. 旅行agency /5eIdVEnsI/ n. 代理处agent /5eIdVnt/ n. 代理人book /bUk/ v. 预订Britain /5brItn/ n. 英国第21页/共64页第二十一页，共65页。Words and Expressions 3Words and Expressionssound /saUnd/ v. 听起来must /mQst, mEst/ n. 口必须(bx)做的事；必需的东西a bowl of 一碗a

18、 can of 一听；一罐travel agency 旅行社travel agent 旅行社代理人have . in mind 有 想法；心存place of interest 名胜第22页/共64页第二十二页，共65页。Reading & Writing第23页/共64页第二十三页，共65页。Reading第24页/共64页第二十四页，共65页。 Bartender, barmaid, barman: a man who works in a bar, serving drinks.第25页/共64页第二十五页，共65页。Pre-reading ActivityHave a disc

19、ussion with your partner and tick the right choices about a bartender.A bartender( ) should have some special training.( ) mixes different kinds of drinks.( ) doesnt need to work at night.( ) should be kind and friendly to guests.( ) can often drink alcohol during his work time.( ) can get some tips

20、 if he does a good job.第26页/共64页第二十六页，共65页。TextA Bartendereing a bartender has been my dream, so I attended a training school and studied there for 2 years after graduating from my middle school. Now I am skillful at mixing different kinds of drinks. I work four nights a week and earn a lot of money

21、. I meet different people, young and old, men and women. I keep smiling and try to satisfy them. Because of my good service and thoughtfulness, I always get some tips. You see, I get along well with my customers.B第27页/共64页第二十七页，共65页。Words and Expressions 4Words and Expressionsbartender /5bB:tendE/ n

22、. 酒吧招待；酒吧侍者special /5speFEl/ adj. 特别的；特殊的mix /mIks/ v. 调制；配制during /5djuErIN/ prep. 在 期间dream /dri:m/ n. 梦想(mngxing)attend /E5tend/ v. 参加graduate /5rAdVueIt/ v. 毕业第28页/共64页第二十八页，共65页。Words and Expressions 5skillful /5skIlfl/ adj. 熟练的；有技巧的earn /:n/ v. 赚得；获得satisfy /5sAtIsfaI/ v. 使满足；使满意thoughtfulness

23、 /5WC:tfl9nIs/ n. 体贴；细心customer /5kQstEmE/ n. 顾客(gk)always /5C:lweIz/ adv. 总是；一直tip /tIp/ n. 小费Words and Expressions第29页/共64页第二十九页，共65页。Words and Expressions 6training school 培训学校middle school 中学be skillful at 精于earn money 挣钱(zhn qin)get along with 与 相处Words and Expressions第30页/共64页第三十页，共65页。Read an

24、d MatchMatch the words with their meanings.1. _ dream A. gain in return for work2. _ skillful B. having ability to do well3. _ mix C. picture of future4. _ earn D. meet the needs of5. _ satisfy E. put together6. _ tip F. extra payment given for serviceCBEADF第31页/共64页第三十一页，共65页。Short-answer Questions

25、After reading the text, give short answers to the following questions.1. How many years did the bartender study at a training school? _2. Is he good at his job? _3. How long does he work every week? _4. What kind of people does he meet at work? _5. Is he satisfied with his job? _2 years.Yes, he is.H

26、e works four nights a week.He meets different kinds of people.Yes, he is.第32页/共64页第三十二页，共65页。WritingWrite out a passage according to the following pictures. You can refer to the text.1234I am working as a bartender now!I attended _ in 2006. I learned how to _.My _ is on Monday, Wednesday, Friday and

27、 Sunday nights. I _. I get along very well with my customers.a training schoolmix drinksworking timekeep smiling and work hard第33页/共64页第三十三页，共65页。Language in UsePart I. Spell第34页/共64页第三十四页，共65页。Part I. SpellSpell out the missing words. The first letter of the words is already given.1Tom works as atr

28、avel a_ _ _ _.2Albert often s_ _ _swarmly.3A b_ _ _ _ _ _is standing behind the table.4James is o_ _ _ _ingsome dishes in arestaurant.g e n tm i l ea r t e n d e rr d e r第35页/共64页第三十五页，共65页。Part I. SpellSpell out the missing words. The first letter of the words is already given.5I get some t_ _s for

29、my good service.6My friend r_ _ _ _ _ _ _s a plan to me.7Philip serves c_ _ _ _ _ _ _s every day.8Did you b_ _ _ a hotel room yesterday?i pecommendu s t o m e ro o k第36页/共64页第三十六页，共65页。Part II. ListenListen and choose what you hear.posterafternoonadvertisinglightlargethinkScript第37页/共64页第三十七页，共65页。S

30、criptSalesman: Good morning, sir. What can I do for you today?Customer: Id like to have a bike. Not too big, and not too small.Salesman: Let me check. What do you think of this one?Customer: Hmm Where is the light? I remember there was one on the poster.Salesman: Well, sir. Thats been sold out.第38页/

31、共64页第三十八页，共65页。Part III. SpeakSpeak out. In pairs, practice the dialogue by using the pictures below. See if you can say more.A: Good morning, sir. What can I do for you today?B: Id like to have a _.A: Let me check. What do you think of this one?B: Hmm, its nice. And it has a lovely _, too.camerabag

32、computermouse1234camerabag第39页/共64页第三十九页，共65页。Part IV. ReadRead the statements below and try to match them with the pictures.ABCD1) The Bicycle Store sells many kinds of bicycles.2) There is also a pretty girl in the poster, but we dont sell pretty girls.3) A customer came in and wanted to buy a bik

33、e.4) There was a light on the bike in the poster.第40页/共64页第四十页，共65页。Part V. WriteWrite out the missing words to complete a story. The bicycle store sells many kinds of bikes. One day, a _ came in and wanted to buy a bike that was advertised in the poster. The _ showed him a bike. The customer had a

34、look at the bike and complained that there was not a light on the bike, but there was one on the bike in the poster. The salesman then said _, “Sir, there is also a pretty girl in the poster, but we dont _ pretty girls.”customersalesmanpolitelysell第41页/共64页第四十一页，共65页。Problem Solving第42页/共64页第四十二页，共6

35、5页。Part 1The couple needs help!Check the menu below and recommend some dishes to them.American DishesFried Chicken & PotatoesFried Fish & PotatoesRoast Fish & Tomato SoupBacon & Eggs, PotatoesChinese DishesFried RiceFried NoodlesSteamed FishDessertsCoffeeIce CreamApple Pie第43页/共64页第四

36、十三页，共65页。培根系由英语培根系由英语“Bacon”译音而来，其原意是烟熏肋条肉译音而来，其原意是烟熏肋条肉（即方肉）或烟熏咸背脊肉。培根是西式肉制品三大（即方肉）或烟熏咸背脊肉。培根是西式肉制品三大(sn d)主要品种主要品种(火腿、灌肠、培根火腿、灌肠、培根)之一，其风味除带有适口的咸味之外，之一，其风味除带有适口的咸味之外， 第44页/共64页第四十四页，共65页。Part 1The couple needs help! Waiter: Are you ready to order, sir?Husband: Hmm ., Id like an American dish, but

37、I hate potatoes. Waiter: Well, what about _?Husband: Sounds nice. Waiter: And you, Madam? Wife: Well, I want a Chinese dish. What would you recommend? Waiter: How about _? Wife: Thats fine. Waiter: What would you like to have for dessert?Husband: Hmm ., I want an apple pie and my wife wants somethin

38、g cold and sweet. Waiter: Well, what about _? Wife: Sounds great.roast fish & tomato soupsteamed fishice cream第45页/共64页第四十五页，共65页。Part 2Can you help Mary out?Rose wants to visit your city, but she knows nothing about the hotels there. Can you help her out by telling her some useful information?1

39、. Is there a better quality hotel in your city?2. How far is it from the supermarket / shopping center / places of interest?3. Is it easy to take a bus / subway / taxi from the hotel?4. Write down the hotels name for Rose.There are many good hotels in our city offering first-rate facilities and high

40、-quality service. Flying Hotel is one of them. It is close to the TV Tower where you can overlook the whole city. And it takes only a 15-minute ride to the shopping center in downtown. And you can easily reach the hotel both by bus and by taxi.第46页/共64页第四十六页，共65页。Golden Dragon Hotel is located near

41、the train station. It is only two minutes walk to Carrefour Supermarket, KFC, Pizza Hut and Pinghetang. The hotel provides housekeeping, laundry and entertainment services. The restaurant is on the second floor. The breakfast there is famous in Zhuzhou city.第47页/共64页第四十七页，共65页。Culture Tips伦敦(ln dn)

42、(London)第48页/共64页第四十八页，共65页。Culture Tips伦敦(ln dn)塔桥 (Tower Bridge)小费(xiofi) (tip)，是服务行业中顾客感谢服务人员的一种报酬形式，通常占到消费额的10%20%。第49页/共64页第四十九页，共65页。Unit TaskWhat can I do for you?Some American friends are sightseeing in your city, but they do not know very much about the city. As a tour guide, work with your

43、 group members to introduce the city to them.1. Brainstorm with your group members some places of interest in your city. Then write down three popular places. (1) _ (2) _ (3) _第50页/共64页第五十页，共65页。Unit Task2. Write down the reasons for your choices to a certain place.3. Interview your classmates about

44、 their favorite places of interest.scenefoodpeople第51页/共64页第五十一页，共65页。Extended ActivitiesPart A第52页/共64页第五十二页，共65页。Our government has launched The Public Rental Bicycle System in 2011. It is an efficient way to reduce the burdon of the transportation and reduce the pollution to theenviroment.第53页/共6

45、4页第五十三页，共65页。Xiangjiang River Scenic Belt Zhuzhou Section is a newly-built charming scenic spot in our city. It offers citizens an ideal place for sports, sight-seeing and recreation.第54页/共64页第五十四页，共65页。Yandi Square is definitely a must-see if you visit our city. We built the square to honor Yandi E

46、mperor. People can fly kites and enjoy them weekend here. Wal-mart supermarket and Sun City Plaza is built near the square too.The new Shenlong City has just finished its constrution. It is another attractive scenic spot in our city cost more than 10 billion yuan to be built as the landscape center

47、of Yandi Culture for all citizens.第55页/共64页第五十五页，共65页。Part AListen and number the pictures.ScriptABCD( )( )( )( )3142第56页/共64页第五十六页，共65页。ScriptRules for Serving Customers1. We should always keep smiling and be patient.2. Never argue with customers even if they are wrong.3. We should always listen to

48、 customers.4. We try to be nice and friendly people.第57页/共64页第五十七页，共65页。Read and decide the good ways to serve customers. Tick () in the brackets.1. ( ) Never argue with customers. It will only make the problem more serious.2. ( ) Keep smiling and patient even when you know what they are going to say.3. ( ) Try to enjoy listening to people even when it is difficult to get along with them.4. ( ) Try to be the nice