国家开放大学电大专科《国际商务礼仪》2021期末试题

1、国家开放大学电大专科国际商务礼仪2021期末试题及答案(试卷号：3981) 第一部分判断期(30分)llicre are fifteen slatements in this section. Mark the stntemcnts i rue (T) or False ( F) according to what you have learned in this course.1. Thr first rule of etiquette is that the 01 her person (eels comfortflble.2. We can gain n level of confide

2、nce knowing the basic rules of etiquette*3. If you are a woman and mnn wants to open the door for you. try to do it yoursvlf<4> 1 radinonal etiquette rules state that when walking on a sidewalk the man alwayswalks on the outside# or curbside* of a wuman>RcpreRrntinK oneself or one1 s compan

3、y in an unfnniiliar business environment can prc*rnt 5omr chnllcngrs.6. Good manners allow you to gam pcrsonnl confidence, but play a minor role in genrrnting profits.7> Negative bchnvior can co?>t a person n promotion even a job.8. One of the basic rules of appropriate professional attire is

4、to learn the coq)orare climAiee9. H you are in a service organuariont consider everyone who comes your way to be apotential cusiomcnl0« Direct eye contnct between professionnh is cnnidcrcd rude and mnkeH people feci uncomfortnbk.I L Quality manngemeni practices do not recognize that all people

5、are our clients12. ()uT*ide visifora to our companyt of course, are potential clients# but people wnhinour own organization should not be considered our dienic13. Shaking liand 2 a wonderful opportunity to connect with other peopleIL When you begin a conversation with another person iry not to tilt

6、your head forward the person.15. Try to avoid the habit of using possessive pronunn% when describing coworkers.such as my assistant.笫二部分选择18 (20分)I litre are five questions in this section. Each question has one or more than one correct answer.Select the correct unswr or answers.I6t What should men

7、do when shaking hnnds with women?A. Have n firm vertical handshake.B> Turn their knuckles to force the woman to give a curtsy handshnkc.C< Shake hands on an equal basis.D. Shake hands with n woman differently than shaking hands with another man>17. hi n wrstern rcNtAurnni > lu»w sho

8、uld you do to gel the mtention of the server?A< Call the ncrvcr out loud.B. Snmp yotir finders to the urrvcr.(：. Try to mnkr cyr contocl with thr Herver.D. Nod sliKhtly to the server18f Why do you need to wipe out the word Hforeigner from your vocnbulnry?A<Ikruunr il mcflnn Fieri.HKBemuse it m

9、tfinsvisitors,”C. Hrcmmc if rnejinM "nurfitn. "IXBcr/iuse it meannMnot brlonginu> ”19. 11 you «rr a smokrr and rr/illy nrrd to light up« whrrr can you doA.In the offtce<BIn the rmtrgrn.C(utiidc the buildinR9eL)In thr rlcsignatedBmoking nrcn*w20> At social K»thrnng94

10、 how do you Ktrtrl n convcrsMtlon?A. Exprct people to conic up to you>11 Look lor a Rroup of propio to join.( Introduce yourj<rll to the other persenuD. Offer your hand in gretting.第三部分简述n(3o分)Sfl.21. 一般来说.在“便*irratal何肴装？22. 在ge«h.那么曹昆应如何燃放？23. 如眼规定上午8,30上切，那么几点到办公室比为什么？24. 送何事生H礼物有何不餐之姓?

11、25. MMH的人Do you mind if I Mrnokc?是不星就足靖礼貌f?策四部分xi&n(2o分)26. 结合你的UHTfll察.说 说住你的工作环境中.人们足如何介饵他人用瓦认识的.如 映俄介绍的双方的却的,地位.性别等等有所不瑞,那么介10试题答案及评分标准(仅供参考)第一部分判(30分)There arc fiflccn stnlcmcnts In this section. Murk the stulcmctit% I rue ( V) <»r Fu顷(F) according to whut you have 心rned in thh cours

12、e位地2分第二洲分选择ffl(2o分)There are five qucsUonn in thh sretkm. Each q uni ion has one or nwrv than one correct nnsHcnSelect lhe corrccl answer or nnswers.每一个正确答案2分16. AC 17. CD18. AI)CD20. CDL (T)2 AT)3.F)"T)5. ( 1 >6.(F)7. (T)8.(T)9.(T)IO(F>ll.(F)12. (F)13L (T>14. (E)15. (T)第三fB分简述18（3。分）根

13、据本保程所学简述下列问 伺他6分21. EI,看装比11*8N .打轴带，邢么在便装日.常可以穿休闲 四装,西裤样式的便装裨子和便装皮韩22 刀又不能措在盘千边上，应该放在"里,餐刀的尖要放任食物下面23.II作.也不会对 .其他同事产生干扰.2送同事生日礼物有可能会让同事感到不舒履，因为他们会觉得他们也要在适当的时 候送份你一份礼物些机构定了规矩以遮免这肝的尴嫉.例如,所有的同事一起凄我，共 同绐过生日的同事准备-个礼物.25. 先间周围的人.当然很礼貌.在工作场合例如在公司的会议上.或是与客户会谈时. 还有就是在人多拥挤的地方.就不用费心去问这个间妙了, F脆别抽,等一会儿换个地方去