旅游英语Unit29 Lesson46Repairing Toilet

1、旅游英语旅游英语Unit29 Unit29 Lesson46Repairing ToiletLesson46Repairing ToiletTeaching Objectives: .Teaching Objectives(教学目标教学目标)： By the end of this lesson, you should be able to（本节课你应该学会）（本节课你应该学会） 1.Know how to deal with complaint about toilet.（知道如何处理抽水马桶问题）（知道如何处理抽水马桶问题） 2.Grasp the new words, expressio

2、ns and sentence pattern in the dialogue. （记住对话（记住对话中新单词、短语和句型）中新单词、短语和句型）Lesson Plan Warm up Case studyHotel vocabulary ListeningSituational conversationPracticeSummary HomeworkWarm up 在客人入住宾馆时，可能会遇到房间设施损在客人入住宾馆时，可能会遇到房间设施损坏并向服务员反映，在处理此类投诉时需按坏并向服务员反映，在处理此类投诉时需按照规定程序进行。服务员在处理此类问题时照规定程序进行。服务员在处理此类问题时必

3、须用必须用“心心”服务，拿出自己的真诚，体现服务，拿出自己的真诚，体现自己的专业，让顾客住得放心、住得舒心自己的专业，让顾客住得放心、住得舒心。 New wordsreceptionisttoiletremote controlhairdrier tapNew wordsHousekeeping hauski:pi n. 房务部；家务，家政Toilet tilt n.厕所，洗手间；马桶immediately imi:ditli adv.立即，马上；clogged kla:gd v.（使）阻碍，堵塞water tap 水龙头drip drip vt.& vi.（使）滴下；vi.滴水Cas

4、e StudyDialogue1Dialogue1Question discussionIf a guest telephones to complain about the toilet in his room, what is the best way to deal with this complaint and what steps should you take? Pre-listening questions:1. Whats Mr. Smith room number?2.Why does Mr. Smith call the Housekeeping Department ?

5、Listening &Speaking（G : Guest R: Housekeeping Receptionist ）R：House keeping. Can I help you？G：Yes, there seems to be something wrong with the toilet.R：Im sorry to hear that. Whats your room number, please？G：1287.R：Room 1287, Mr. Smith, is that right? Dont worry. Well send someone to repair it im

6、mediately.(Five minutes late, theres a knock on the door.)R：May I come in？G：Come in.R：Whats the trouble？G：The toilet isnt working well.R：Let me see. Oh, its cloggedIts all right now. You may try it.G：Yes, its working now. Thank you.R：Youre welcome. Anything else？G：The water tap drips all night long.

7、 I can hardly sleep.R：Im very sorry, sir. Some part needs to be replaced. I will be back soon.1.Match the expressions and their Chinese meanings.1.Match the expressions and their Chinese plain about 整晚滴水repair it immediately 需要替换be clogged 投诉，埋怨drip all night long 立刻维修need to be replaced. 被堵塞2. Comp

8、lete the useful sentences 1)There seems to be something _ with the toilet. 我房间里的抽水马桶好像出了点毛病。我房间里的抽水马桶好像出了点毛病。 2) Im_ to hear that. _your room number, please？很抱歉。请问您房间号是多少？很抱歉。请问您房间号是多少？wrong Sorry Whats 3) Dont _. Well _ someone to repair it immediately. 别担心，我们会马上派人来修的。别担心，我们会马上派人来修的。 4) Let me_. Oh

9、, its_Its all right now.让我看看。让我看看。哦，抽水马桶堵住了哦，抽水马桶堵住了现在好了。现在好了。 Worry sendsee clogged3.Find out some useful sentences 1. There seems to be something wrong with the toilet. 2. Well send someone to repair it immediately. 3. Whats the trouble？ 4. The toilet isnt working well. 5. Some part needs to be re

10、placed. I will be back soon.Practice Role-play Let the students work in pairs: Role Play Make up a simple dialogue between Mr. Green and the Receptionist. Key Information:格林先生出差到杭州千格林先生出差到杭州千岛湖，一到海外海宾馆岛湖，一到海外海宾馆1608号房就发现电号房就发现电视机坏了，他打电话给前台服务员要求维视机坏了，他打电话给前台服务员要求维修或调换电视机。修或调换电视机。 Summary What can you

11、 get from this lesson?Words(单词单词)Expressions(短语短语)Sentence Patterns（句型）（句型）Ability Demand(能力要求能力要求) Cultural Dissert文化甜点Proper steps of dealing with complaint about room equipment(重重复复)1) Listen to the guest carefully and take down whats wrong2)Ask the guests room number3)Apologize to the guest or give explanations if necessary.4)Offer help or find a worker to repair it immediately.5)Check if the guest is satisfied with the maintenance service Homework 1.Recite the words and expressions on dealing wi