策略性提升员工敬业度

1、策略性地提升员工敬业度策略性地提升员工敬业度Maggie HuangLearning & Development ManagerCA Asia NorthDec. 22, 2005 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.2Introductions &Ice Breaker 2004 Computer

2、 Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.3Time Schedule1313：30301414：0000Arrival1414：10101414：2020Warm-Up1414：10101414：2020Warm-Up1414：20201515：2020Presentation1515：20201515：3535TeaBreak1515：353

3、51616：2020Presentation1616：20201616：5555Q&A1616：55551717：0000SessionEvaluation 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.4The Concept of ENGAGEMENT 2004 Computer Associates Inter

4、national, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.5What Is Engagement? Its not the agreement to marry Employee Engagement is the extent to which employees commit to something or someone in their organization and how hard

5、 they work and how long they stay as a result of that commitment. 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.6EMPLOYEE ENGAGEMENTEMPLOYEE ENGAGEMENTHewitts defines Engagement as a sta

6、te of emotional and intellectual commitment to an organisation or group the extent to which employees are passionate about working for CA. Engaged employees are productive, innovative and take ownership of results, thereby creating and sustaining a competitive advantage for the organisation and help

7、ing improve business results 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.7About Engagement Three key behaviours indicate strong Engagement. We see Engagement when people:SAY Consistent

8、ly speak positively about the organisation to coworkers, potential employees and most critically, customers (current and potential)STAY Have an intense desire to be a member of the organisationSTRIVE Exert extra effort and engage in work that contributes to business success 2004 Computer Associates

9、International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.8Why we care? Engaged workforces produce above average: - Customer loyalty (56% above average)- Employee retention (44%)- Safety records (50%)- Productivity (50%)- P

10、rofitability (33%)Source: 1999 Gallup research results 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.9THE BUSINESS CASE FOR ENGAGEMENT 2004 Computer Associates International, Inc. (CA).

11、All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.10ENGAGEMENT & TOTAL SHAREHOLDER RETURN (TSR) 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their re

12、spective companies.11ButHow to improve ENGAGEMENT? 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.12Can we state clearly what is our companysBusiness Strategy?Taking time to think and ref

13、lect may be more important than many businesses allow time for!Copyright: Intuitives.http:/www.sxc.hu 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.13The best way to understand Biz. Stra

14、tegy is 14 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.15How to Facilitate your Business Strategy.Asia North Buz planVisual-Connect Initial Presentation.ppt 2004 Computer Associates In

15、ternational, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.16 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.17Ou

16、r Business Plan isBusiness GoalOutcomesMeasuresMilestone/Actions 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.18GoalsOutcomesMeasuresMilestone/ActionsOur Strategy Roadmap 2004 Computer

17、Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.19 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective c

18、ompanies.20 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.21 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein be

19、long to their respective companies.22 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.23 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and

20、logos referenced herein belong to their respective companies.24 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.25 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.26 2004 Computer Associates International, Inc. (CA). All trademarks, trade names, services marks and logos referenced herein belong to their respective companies.27