旅游英语Unit29 Lesson47Repairing Air Conditioner

1、旅游英语旅游英语Unit29 Unit29 Lesson47Repairing Air Lesson47Repairing Air ConditionerConditionerLesson47Lesson47 Repairing Air Conditioner Repairing Air Conditioner Teaching Objectives: By the end of this lesson, you should be able to（本节课你应该学会）（本节课你应该学会） 1.Know how to deal with complaint about air condition

2、er.（知道如何处理空调投诉问题）（知道如何处理空调投诉问题） 2.Grasp the new words and expressions about dealing with complaint about air conditioner in the dialogue.（记住对话中空调（记住对话中空调投诉问题的重要单词、短语和句型）投诉问题的重要单词、短语和句型）Lesson Plan Warm up Case studyHotel vocabulary ListeningSituational conversationPracticeSummary HomeworkWarm up 在客人

3、入住宾馆时，可能会遇到房间设施损在客人入住宾馆时，可能会遇到房间设施损坏，特别是空调损坏会严重影响客房的舒适坏，特别是空调损坏会严重影响客房的舒适度，在处理此类问题时服务员要站在客人角度，在处理此类问题时服务员要站在客人角度设身处地为顾客着想，从而使旅客享有宾度设身处地为顾客着想，从而使旅客享有宾至如归的至如归的“家家”的温馨。的温馨。 New wordstechnicianTV setchairair-conditioner bath tubNew wordsair conditioner kndn n.空调technician teknn n.技术人员；技师convenient knvi:

4、nint adj.方便的battery btri n.电池maintenance mentnns n.维持，保持；维护；维修；Maintenance Department 维修部门Case StudyDialogue1Dialogue1Question discussionIf a guest complains about air conditioner in his room, what should you do as a Room Service Receptionist? Pre-listening questions:1. Whats Mr. Smiths room number?

5、2.Whats wrong with the air conditioner in his room? Listening &Speaking（G: Mr. Green R: Room Service Receptionist T: Technician）R: Room Service. May I help you？G: This is from Room 1306. Im afraid that the air conditioner doesnt work. Its very cold here.R: Were terribly sorry for that. Well send

6、 our technician to fix it now. Or do you want to change your room?G: I prefer not to move.R: Ok. Is it convenient for us to come now?G: Yes, please.(The technician knocks at the door of Room 1306)T: Maintenance Department. May I come in?G: Come in, please.T: Im from the Maintenance Department. Did y

7、ou call us?G: Yes, the air conditioner is not working properly.T: Whats the problem?G: The remote control doesnt work. I turned on the air conditioner, but I cant adjust the temperatureT: Let me have a look. Oh, the batteries should be changed. Let me replace them with new ones. Now its working.G: T

8、hats good.T: Is there anything else I can do for you?G: No, thanks.T: If you have any problems, just call us. Have a good night!G: Good night! Listening &Speaking1.Match the expressions and their Chinese meanings.1.Match the expressions and their Chinese meanings.fix air conditioner（电池等）工作正常remo

9、te control 用替换 adjust the temperature 打开Turn on 修空调working properly 遥控器replace with 调节温度 2. Complete the useful sentences 1) Were terribly _ for that. Well send our technician to _ it now. 很抱歉，我们现在很抱歉，我们现在就派技术员来修理。就派技术员来修理。2) Yes, the air conditioner is not _.是的，是的，空调工作不正常。空调工作不正常。Sorryrepair workin

10、g properly 3) Whats the _? The remote control doesnt _. 怎么了？遥控器没用了。怎么了？遥控器没用了。 4) Oh, the batteries should be _. Let me _ them _ new ones. 哦，该换电池了。让我换上新电池吧哦，该换电池了。让我换上新电池吧 problem work changed replaceWith3.Find out some useful sentences 1.Im afraid that the air conditioner doesnt work. 2.Is it conve

11、nient for us to come now? 3. The remote control doesnt work. 4. I turned on the air conditioner, but I cant adjust the temperature. 5. Oh, the batteries should be changed. Let me replace them with new ones. Practice Role-play Let the students work in pairs: Role Play Make up a simple dialogue betwee

12、n Mr. Green and the Receptionist. Key Information:格林先生出差到杭州千岛湖，一到海外格林先生出差到杭州千岛湖，一到海外海宾馆海宾馆1608号房就发现电灯和电吹风（号房就发现电灯和电吹风（hair drier）坏了）坏了，他打电话给前台服务员要求更换或维修。，他打电话给前台服务员要求更换或维修。 Summary What can you get from this lesson?Words(单词单词)Expressions(短语短语)Sentence Patterns（句型）（句型）Ability Demand(能力要求能力要求) Cultura

13、l Dissert文化甜点Vocabulary of the Equipment in a Hotel RoomCurtain窗帘窗帘 Clothes-hanger衣架衣架 Wardrobe衣柜衣柜 Chair椅椅子子BedsideTable床头柜床头柜 Door bell门铃门铃 Pillow枕头枕头 Quilt被被子子Blanket毛毯毛毯 Mattress床垫床垫 Slippers拖鞋拖鞋 Shampoo洗发洗发水水Toothbrush牙刷牙刷 Toothpaste牙膏牙膏 Soap香皂香皂 Toilet paper卫生纸卫生纸Comb梳子梳子 Towel毛巾毛巾 Bath towel 浴巾浴巾 Bath tub浴缸浴缸Tap水龙头水龙头 Hairdryer吹风机吹风机 Electric kettle电热水壶电热水壶Switch 开关开关 Plug 插头插头 Socket 插座插座 Tea Table 茶几茶几Thermos 热水瓶热水瓶 Floor Lamp落地灯落地灯 Table Light台灯台灯Wall lamp 壁灯壁灯 remote control遥控器遥控器 Key hole取电器取电器 Homework