职业英语口语Unit 1---9

1、Unit 1咨询服务Consulting ServiceCONVERSATIONVOCABULARY 必备词汇：wonder 'wnd vt.vi.对.感到疑惑，想知道householder 'haushuldn. 住户detergent di't:dntn. 洗涤剂disinfectant disin'fektnt n. 消毒剂notice 'ntsn. 通知，布告；注意；公告vt. 通知；注意到；留心vi. 引起注意PHRASE 固定短语：secondary water supply basin 二次供水地high -rise building 高层

2、建筑municipal water supply 市政供水booster pump 加压水泵the Rules of ShenZhen special Economic Zone on Administration of Secondary Supply of Drinking Water 深圳经济特区生活饮用水二次供水管理规定in advance 提前CONVERSATION VOCABULARY 必备词汇：handle 'hændl vt. 处理broadband 'brd'bænd n. 宽带 department d'ptm()nt

3、n. 部；部门；系；科；局 electricity ,ilek'tristi n. 电力；电流；强烈的紧张情绪PHRASE 固定短语：Transfer procedures 过户手续in addition to 除之外Residential district 住宅小区cable TV 有线电视Business hall 营业厅 fuel gas 燃气SENTENCE PATTERN 必备句型：Can I help you？我能帮您吗？Thats all right. 不客气CONVERSATION VOCABULARY 必备词汇corridor 'krid: n. 走廊，通道走

4、廊ongoing 'n'gui adj.不间断的generator ' denreit n.发电机automatically ' :t'mætlklI adv.自动地switch swit n. 1.开关；2改变，转变；3（电路的）闸，转换equipped i'kwiptv. 装备；预备（equip的过去分词）；整装PHRASE 固定短语Power Supply Bureau 供电局emergency situation 紧急情况SENTENCE PATTERN 必备句型What happened？发生什么事了？You are welc

5、ome. 不客气。UNLT 2 维修服务Maintenance ServiceCONVERSATION VOCABULARY 必备词汇leak li:k vt. vi.渗入obligate'bli'geit vt.使富有责任或义务plumber 'plmn.水暖工 facilities f'siliti n. 设施；工具，设备PHRASE 固定短语water pipe 水管routine maintenance 日常维修SENTENCE PATTERN 必备句型Can you send someone to fix it？ 你能让人来修一下吗？Its my pl

6、easure 这是我的荣幸CONVERSATION VOCABULARY 必备词汇suffer 'sf vi. 受痛苦furious 'fiuris adj. 狂怒的balcony 'bælks n. 阳台inspection ln'spek n n. 检查drainpipe 'dreinpaip n. 排水管 reservation ,rez'vein n. 预约，预订；保留SENTENCE PATTERN 必备句型Well come soon. 我们会很快过来I will take note of this problem. 我会注

7、意这个问题What can I do for you? 请问有什么可以帮到您？CONVERSATION VOCABULARY 必备词汇intolerable ln'tlrbl adj. 不能忍受的filter 'filt n. 过滤block blk n. 堵塞dunghill 'dhil n. 污秽物regular 'regjul adj. 有规律的PHRASE 固定短语air conditioner 空调SENTENCE PATTERN 必备句型Could you get someone come over to check？ 你能派人来检查一下吗？UNIT

8、 3 装修管理 CONVERSATION VOCABULARY 必备词汇renovate 'renveit vt. 翻新rental 'rentl n. 租金额smoothly smu:ðl l adv.平滑的、流畅的、顺利的removal ri'mu:vl n.移走disposal dis'puzl n.清除consultation 'knsl'teln n.咨询PHRASE 固定短语Decoration Management Regulations装修管理办法written consent书面同意ID card 身份证(identi

9、fications card)Qualification certificates 资质证明Decoration Management Protocol装修管理协议in detail 详细地SENTENCE PATTERN 必备句型What kind of procedure should I follow？我要办些什么手续？CONVERSATIONVOCABULARY 必备词汇railing reili n.栏杆rusty 'rsti: adj 生锈的requirement. ri'kwaimnt n. 要求original 'ridinl adj.起初的consis

10、tent kn'sistnt adj.一贯的PHRASE 固定短语Property Management Regulations 物业管理条例belong to 属于public facility 公共设施设备so as to 为了以便SENTENCE PATTERN 必备句型Ive got it.知道了CONVERSATION VOCABULARY 必备词汇complainkm'pleinvt. vi. 抱怨的noise 'niz n. 噪音consider kn'sid vt. vi.考虑carelessness 'k l i s n i s n.粗

11、心大意PHRASE 固定短语residence area 社区SENTENCE PATTERN 必备句型Please tell us whats happening？ 请告诉我发生了什么事了？UNIT 4投诉与建议处理Complaints & Suggestions CONVERSATIONVOCABULARY 必备词汇elevator 'eliveit n.电梯crowd kraud vt. vi.群集rush r vt. vi. 急速行进adoid 'vid vt.避开complaint km'pleint n. 抱怨measure 'me n.措施

12、PHRASE 固定短语peak time 高峰期lead to 导致SENTENCE PATTERN 必备句型It sounds great！ 听起来不错！ CONVERSATION VOCABULARY 必备词汇uncivilized n'sIv'laIzd adj.不文明的raise reiz vt.抚养bark da:k vi.吠叫habitant 'hæbitnt n.居住者leash li: n.拴猎狗的皮带considerate kn'sidrit adj.体贴的harmonious hamuni:s adj.和谐的、和睦的、协调的PHRA

13、SE 固定短语as soon as possible 尽快的take good care of 看管comply with 遵从Management Stipulation 管理规约carry out 履行sense of responsibility 责任感urban management department 城市管理部门SENTENCE PATTERN 必备句型Can you help me to deal with it？你能帮我处理一下吗？I agree with you。我赞同你的观点。CONVERSATIONVOCABULARY 必备词汇vehicle 'vi:Ikl n

14、.交通工具guardrail 'ga:dreil n.栏杆sidewalk 'saId'w:k n.人行道lane lein n. 小路PHRASE 固定短语put up 增加speed humps 减速带SENTENCE PATTERN 必备句型Im looking forward to it.我很期待.UNIT 5客户违章处理Dealing with violation CONVERSATIONVOCABULARY 必备词汇sundries 'sndriz n.杂项neatness 'ni:tnls n.整洁temporarily 'temp

15、rr i l i adv. 暂时地SENTENCE PATTERN 必备句型We are also very thankful for your understanding and cooperation.感谢您对我们工作的理解和配合。 CONVERSATIONVOCABULARY 必备词汇resume ri'zju:m vt. vi. 重新获得ventilation  ,vent'le()n n.空气流通、通风设备randomly 'rændmli adv. 随便地PHRASE 固定短语pull down 毁坏draught flue 排烟道SEN

16、TENCE PATTERN 必备句型This is Mary speaking. 我是玛丽。Hope you could understand it. 希望你能够理解 CONVERSATIONVOCABULARY 必备词汇park pa:k vt. vi.泊车penalty 'penlti n.惩罚、处罚、罚款remind ri'maind vt.使想起、提醒PHRASE 固定短语fire passage 消防通道underground garage 地下车库for convenience 方便 SENTENCE PATTERN 必备句型Im really sorry abou

17、t that.对此我感到非常抱歉Not at all. 不用谢UNIT 6环境管理Environmental ManagementCONVERSATIONVOCAVBULARY 必备词汇prune pru:n vt.修剪（树木等）banian 'bænjn n.榕树crown kraun n.树冠issue 'isju: vt.发行，公布，发出张贴advantage d'va:ntid n. 好处，有力条件，优势tenant  'tennt n. 承租人；房客；佃户；vt. 租借span spæn n. 跨度，跨距；vt. 跨越；持

18、续；PHRASE 固定短语underground pipe 地下管网SENTENCE PATTERN 必备句型Thank you for your support and understanding.谢谢您的支持和理解。CONVERSATIONVOCABULARY 必备词汇mosquito ms'ki:tu n.蚊子transformation 'trænsf'mel n n.变化，转变，改造stilt stlt n. 高跷；支柱，支撑物leisure 'le n. 闲暇；空闲；安逸adj. 空闲的；有闲的；业余

19、的PHRASE 固定短语stilt floor 架空层green area 绿化带by that time 到那时SENTENCE PATTERN 必备句型Can you do something for that? 你们能对此采取点措施吗？ CONVERSATIONVOCABULARY 必备词汇 inspect in'spekt vt.检查，查看，巡查sapling 'sæpll n.幼树，树苗shovel 'vl n.铲子、锹complex'kmpleks adj. 复杂的；合成的n. 复合体；综合设施PHRASE 固定短语keep it in o

20、rder 保持秩序Owners Committee 业主委员会SENTENCE PATTERN 必备句型Dont worry! 不用担心！UNIT 7安全管理Safety ManagementCONVERSATIONVOCABULARY 必备词汇leak li:k vt. vi. 渗入，漏出valve vælv n. 阀门，气门ageing 'eidi n.成熟，变老，老龄化dial 'dal n. 转盘；刻度盘；vi. 拨号vt. 给拨号打电话consequence  'knskw()nsn. 结果；重要性；推论SENTENCE

21、 PATTERN 必备句型Is there anybody home? 有人在家吗？Thank for your reminding. 谢谢您的提醒。CONVERSATIONVOCABULARY 必备词汇register 'redist vt. vi. 记录，登记，注册accommodate 'kmdeit vt.容纳，提供住宿，使适应verification 'verfi'keln n.证明，证实attorney 'tn n. 律师；代理人PHRASE 固定短语real estate agent 房地产代理letter of attorney

22、 委托书out of touch 联系不上stretch the rules 通融（同 bend the rules）CONVERSATIONVOCABULARY 必备词汇security si'kjuriti n.安全，担保detail 'ditel n. 细节，详情vt. 详述；选派PHRASE 固定短语parking lots 停车场deal with 处理SENTENCE PATTERN 必备句型Its my pleasure to serve you. 很荣幸为您服务。UNIT 8收费服务ChargingCONVERSATIONVOCABULARY 必备词汇

23、billbil n. 账单waive wev vt. 放弃；搁置过去式 waived 过去分词 waived 现在分词 waivingobligation bl'ge()n n. 义务；职责；债务 state  stet n. 国家；州；vt. 规定；声明；陈述PHEASE 固定短语late fee 滞纳金management fee 管理费Owners Convention 业主公约The management statute管理规约'stætjut; -tut n. 法 法规；法令；条例CONVERSAT

24、ION VOCABULARY 必备词汇invoice 'ln'vls n. 发票 vt.开的发票changeteind n. 零钱receiptri'si:t n. 收据，收条finance  fa'næns n. 财政，财政学；金融vt. 负担经费amount 'mant vi. 总计，合计；相当于；共计n. 数量；总额provide pr'vad vt. 提供；规定；准备；装vi. 规定；抚养；作准备PHRASE 固定短语water electricity fee 水电费SENTENCE PATTERN 必备句型Whats wrong? 怎么回事？CONVERSATION情景对话VOCABULARY 必备词汇tenant 'tennt n. 房客limited 'limitid adj. 有限的application '