速卖通处理物流纠纷

1、"Where is my order" ?"I have n't received my order"!邮政包裹一般常见状态中，我们常常看到以下几种：包裹查无信息"Not Fou nd"（当包裹还未上网，官网未更新）包裹正在运输中"Transit"（当包裹还在运输中时）包裹到达待取"Pick Up"（当包裹显示已经到达目的地国家）包裹投递成功"Delivered"（当包裹显示投妥，而收件人声称未收到时）包裹运输过久"Expired"（大部分为时效延

2、误/目的地国家不能查到投妥/ 官网不更新状态等）包裹可能异常"Alert"（大部分为退件/海关单号/损坏/丢失等问题）当您查过单号以后，根据以上六种包裹状态，编辑您给买家的邮件（有 关退件啊，延误啊，丢包等问题，请卖家朋友自行编辑，因为涉及到您 的售后服务及解决方案）：Not found:Dear valued customer:Hello! I appreciate the time you have take n to con tact us about your order with tracki ng number RC867773406HK（示例单号）and I

3、am happy to assist today.As per track ing result powered by 17track .n et, I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a track ing result as "Not foun d" it's telli ng you that your tracki ng in formati on is un available,

4、 it does n't mean that we have n't bee n mailed your item.(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking in formatio n may n ot appear on li ne immediately. Normally it takes a few days after the

5、 item(s) have bee n sent for track ing details to be available from the shipping carrier.)Therefore, please hold on for a few more days and try to check your order some time later?Thanks for your bus in ess aga in!Have a nice day!Best regards, store 888Tran sit:Dear valued customer:Hello! I apprecia

6、te the time you have take n to con tact us about your order with tracki ng number RC867773406HK(示例单号)and I am happy to assist today.Here is a link for you to ref your package status in tran sportati on： http:/www.17track. net/e n/result/post-details.shtml?nums二RC867773406HK示例链接)As per current tracki

7、ng result, your shipment has been shipped and dispatched by the shipp ing carrier of (HK Post) Registered Airmail on date 2014-09-21It is still duri ng no rmal shipp ing period and it has n't arrived in your dest in ati on country as (co untry n ame) yet. I would be very tha nkful if you could b

8、e more patience with this overseas shipment. From our experienee, for this kind of mail type, the shipp ing time is highly depe nd on the postal carrier and local customs/taxes, etc. It usually takes a few weeks from our origi n country to overseas dest in ati on coun tries after dispatchi ng. There

9、fore, please hold on for a few more days and I would very grateful if you can wait for your order patie ntly.Thanks for your bus in ess aga in!Have a nice day!Best regards, store 888Pick up:到达待取或者到达目的地国家都行！到达待取可能是第一次投递失败或者是到达投递点！注意修改！Dear valued customer:Hello! I appreciate the time you have take n

10、to con tact us about your order with tracki ng number RC867773406HK(示例单号)and I am happy to assist today.Here is a link for you to ref your package status in tran sportati on： http:/www.17track. net/e n/result/post-details.shtml?nums二RC867773406HK示例链接）I'm glad to inform you, as per curre nt track

11、 ing result, your package is ready to pick up/has bee n arrived in your coun try.Please con tact the shipp ing carrier as USPS to get in structi on of where to pick up your order/schedule a redelivery process. Please con tact with them by the below information and I hope you will receive your packag

12、e in shortly.Carrier name: USPS （示例邮政运营商）Helpli ne: 1-800-222-1811 （示例邮政运营商帮助热线）Gen erally, The carrier has collecti on deadli ne, So, I would like to advise you con tact the carrier at once so your order won't be retu rn back to us.I truly wish you will be satisfied with your purchase and rm lo

13、ok ing forward you will con firm your order as soon as your got the item. Of course, if you like the item, please leave us a positive feedback.Thanks for your bus in ess aga in!Have a nice day!Best regards, store 888Delivered:查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下Dear valued customer:Hello! I appreciate the

14、time you have take n to con tact us about your orderwith tracki ng number RJ014099257CN(示例单号)and I am happy to assist today.Here is the detailed tracking information for your order:Number: RJ014099257CNStatus: Delivered ( 30 Days )Desti nati on: Un ited States2014-09-29 16:01 PHOENIX, AZ 85031, Deli

15、vered, Y our item was delivered at 4:01 pm on September 29, 2014 in PHOENIX, AZ 85031.2014-09-19 14:51 PHOENIX, AZ 85031, Notice Left (No Authorized Recipie ntAvailable)2014-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery2014-09-19 07:32 PHOENIX, AZ 85031, Sorti ng Complete2014-09-19 04:23 PHOENIX,

16、AZ 85043, Departed USPS Facility2014-09-19 04:21 PHOENIX, AZ 85031, Arrived at Unit2014-09-18 21:42 PHOENIX, AZ 85043, Arrived at USPS Facility2014-09-18 02:26 KEARNYNJ 07032, Departed USPS Facility2014-09-17 17:24 KEARNYNJ 07032, Arrived at USPS Facility2014-09-17 17:24 Origin Post is Prepari ng Sh

17、ipme ntPowered by 17track. net As per curre nt track ing result, I found the track ing result in dicate that your package has bee n delivered successfully. If you have n't received your package, I'd advise you con tact with the shipp ing carrier directly to verify more delivered in formatio

18、n such as "Delivered address and sig nature n ame". Due to privacy policy, the carrier may not display the addressee's name on li ne, though they would keep them at their in terior system.And I'm 100% positive that I have shipped your order to your designated shipp ing address as t

19、he follow ing:在此处可以确认一下收件人的地址及邮编等资料；Before you con tact with the shipp ing carrier, May I advise you check with your families, roommates, and n eighbors,etc. See if anyone has sig ned this item for you.Carrier name: USPS （示例邮政运营商）Helpli ne: 1-800-222-1811 （示例邮政运营商帮助热线）I will be here to assist you fi

20、nd your order, keep me posted.Thanks for your bus in ess aga in!Have a nice day!Best regards, store 888Alert:退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等；还有一部分原因，可能是由海关问题引起 的，没有从中国成功封发出口或者没有办法进入目的地国家。 要如何解 决要卖家自行编辑邮件Dear valued customer:Hello! I appreciate the time you have take n to con tact us abo

21、ut your order with tracki ng number RC867773406HK（示例单号）and I am happy to assist today.I regret to inform you, as per curre nt track ing result, I found the track ing result in dicate that your package is un derg oing an unu sual con diti on .It was returning back to us. The possible reason for retur

22、ning will be written on the package （Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does not reside at the give n address; refused to accept by addressee, etc.） I can inform you further once it returned back to us. Depending

23、on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you.（退件问题要具体情况， 需要怎么解决要修改）。Aga in, please accept my sin cere apologies and let us know which method you are preferable to resolve this unfortun ate

24、situati on.Have a nice day!Best regards, store 888Expired:这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:Dear valued customer:Hello! I appreciate the time you have take n to con tact us about your order with tracki ng number RC867773406HK（示例单号）and I am happy to assist today.Here is a link for you to ref your package status in tran sportati on： http:/www.17track. net/e n/result/post-details.shtml?nums二RC867773406HK