ASCOTT雅诗阁酒店公寓品牌财务部门政策与程序App B Forms

1、APP B: Guest AccountsAppendix 1 Room/ Rate Change VoucherB12 Rebate/ Adjustment VoucherB23 Miscellaneous Charge VoucherB34 Foreign Currency Exchange VoucherB45 Paid-Out VoucherB56 Front Office Cash Drop SheetB67 Official ReceiptB7Appendix B1Room/Rate Change VoucherNo.: Guest NameDate: FROMTORoom No.

2、Period Of StayOther ChangesRemarks:_Guest Services Staff SignatureProperty/Sales Mgr SignaturePurpose of FormTo be used only when there is a room/rate change. Change of particulars pertaining to guests room and stay should still be updated in the PMS System.Form Distribution5 Copies distributed as f

3、ollows:Copy 1: Front Office at Guest Folio (For Guest Administration)Copy 2: Front Office to Night Auditor to Finance (For Night Audit and Income Audit)Copy 3: Housekeeping (For Guest Administration)Copy 4: Sales (To note in Reservation Form)Copy 5: Master Copy left in the booklet (To track complete

4、ness for all issued forms)To NoteLogo used should be brand/property specific. Forms should be pre-printed with serial numbers.Appendix B2REBATE / ADJUSTMENT VOUCHER NO:GUEST NAME:DATE:ROOM NO:REASONS:Amount ($)TOTAL PREPARED BY:CHECKED BY:APPROVED BY:Purpose of FormTo make amendments/ corrections to

5、 guest billings.Form Distribution3 Copies distributed as follows:Copy 1: Front Office at Guest Folio (for Guest Administration)Copy 2: Front Office to Night Auditor to Finance (For Night Audit and Income Audit)Copy 3: Master Copy left in the booklet (To track sequence for all issued forms)To NoteLog

6、o used should be brand/property specific. Forms should be pre-printed with serial numbers.Appendix B3MISCELLANEOUS CHARGE VOUCHERNO:GUEST NAME:DATE: ROOM NO.:DESCRIPTION:Amount ($)TOTALISSUED BYGUESTS SIGNATUREPurpose of FormTo bill guest for incidental charges. Guest should acknowledge expenses inc

7、urred on the form,unless charges are settled by cash at the time of incurrence.Form Distribution4 Copies distributed as follows:Copy 1: Guest.Copy 2: Front Office at Guest Folio (for Guest Administration)Copy 3: Front Office to Night Auditor to Finance (For Night Audit and Income Audit)Copy 4: Maste

8、r Copy left in the booklet (To track sequence for all issued forms)To NoteLogo used should be property specific. Forms should be pre-printed with serial numbers.Appendix B4FOREIGN CURRENCY EXCHANGE VOUCHERNO.:DATE:GUEST NAMEROOM NO:AMOUNT RECEIVEDEXCHANGE RATEAMOUNT PAIDREMARKS Guests SignatureCashi

9、ers SignaturePurpose of FormExchange of Foreign Currency into Local Currency for In-House Guest.Form Distribution4 Copies distributed as follows:Copy 1: Guest.Copy 2: Front Office at Guest Folio (for Guest Administration)Copy 3: Front Office to Night Auditor to Finance (For Night Audit and Income Au

10、dit)Copy 4: Master Copy left in the booklet (To track sequence for all issued forms)To NoteLogo used should be property specific. Forms should be pre-printed with serial numbers.Appendix B5PAID-OUT VOUCHERNO:DATE: NAME OF GUESTROOM NO:DESCRIPTION:Amount ($)TOTALISSUED BYGUESTS SIGNATUREPurpose of Fo

11、rmTo bill guest for incidental charges. Guest should acknowledge expenses incurred on the form.Form Distribution4 Copies distributed as follows:Copy 1: Guest.Copy 2: Front Office at Guest Folio (for Guest Administration)Copy 3: Front Office to Night Auditor to Finance (For Night Audit and Income Aud

12、it)Copy 4: Master Copy left in the booklet (To track sequence for all issued forms)To NoteLogo used should be property specific. Forms should be pre-printed with serial numbers.Appendix B6FRONT OFFICE CASH DROP SHEETDATE:SHIFT:CASHNOTESCOINSDenominationCounted QtyAmount (S$)DenominationCounted QtyAm

13、ount (S$)S$25S$1010S$5020S$10050S$500S$1S$1000Sub-Total (A) Sub-Total (B) Total Physical Cash Collected Amt (A) + (B) Total Cash Collected Amt As Per PMSDifferenceCHEQUESCheque No.BankCheque DateAmount (S$)Total Physical Cheques Amt Collected Total Cheques Collected Amt As Per PMSDifferencePrepared

14、by:NameSignatureDateDesignationWitnessed by:NameSignatureDateDesignationRetrieved by:NameSignatureDateDesignationWitnessed by:NameSignatureDateDesignationNote: This sheet must be attached to the sealed shift collection envelopeThe physical cash and cheque amounts stated must agree to the cash/ chequ

15、es stated in the Property Management System (PMS).If the above does not agree, the preparer must investigate and explain the difference to front office manager.Purpose of FormDuring cashier audit (at each shift), the Front Office cashier will tally all physical cash to the system.All cash/cheques re

16、ceipts will be placed in the envelope. The form will be attached to the envelope and dropped into the drop safe, in the presence of a witness.The form and envelope will be retrieved by the income auditor in the presence of another witness (usually the following day).Form Distribution1 Copy.To NoteLo

17、go used should be property specific. Appendix B7 Property/ Company NameProperty/ Company AddressProperty Tel: Fax: BUSINESS REG NO: M2-0028569-7OFFICIAL RECEIPTDATENO: RECEIVED FROMROOM NO:THE SUM OF DOLLARS BEING PAYMENT FOR*CASH/CHEQUE NO./CREDIT CARD NO. (*delete accordingly)Cashier SignaturePurpose of FormTo issue acknowledgement of receipt of cash, cheque and credit card payments from guests. Manual Official Receipt is issued only upon guest request. F