管理学第十版C3练习及答案

1、.1.In the symbolic view of management, managers are seen as directly responsiblefor an organization s success or failure.(False)2.In the omnipotent view of management,much of an organizationsuccessorfailure is due to forces outside managementl. s contro(False)3. An organizational culture refers to a

2、 system of shared meaning. (True)4. Organizational cultures influence how employees behave in an organization. (True)5. Strong cultures have more influence on employees than do weak cultures. (True)6. An organization s founder has little influence on its culture.(False)7. Rituals are repetitive sequ

3、ences of activities that express and reinforce the key values of an organization.(True)8. Organizational stories typically contain a narrative regarding significant events or people.(True)精选文档.9. To increase customer responsiveness, organizations should hire employees who are outgoing and friendly.(

4、True)10. To encourage a customer-responsiveculture, organizations should formalize and enforce strict customer service policies.(False)11. The general environment refers to environmental factors operating inside an organization.(False)12. The part of the environment directly related to achievement o

5、f an organization goals is the specific environment.(True)13. Industry conditions are an example of an organization s general environment.(False)14. Economic conditions are part of the organization s specific environment.(False)15. Which of the following represent the two views of managerial impact

6、on the success or failure of the organization?a. omnipotent and symbolic精选文档.b. omnipotent and reflectivec. symbolic and interactived. reflective and interactive(a)16. The _ view of managementis consistent with the stereotypical picture of the take-charge business executive who can overcome any obst

7、aclein carrying out the organization s objectives.a. omnipotentb. symbolicc. functionald. systems(a)17. Which of the following most accurately reflects the symbolic view of management?a.Managers are directly responsible for an organization. s success or failureb.Managers have little or no responsibi

8、lity for an organization. s success or fc.External forces are directly responsible for an organization. s success or faid.Employees are directly responsible for an organization.s success or failure(c)18. Internal constraints that restrict a manager s decision options _.精选文档.a. exist within every org

9、anizationb. do not exist, as all managers have decision-making discretionc. exist only to the extent that upper management imposes themd.exist only to the extent hat followers won t do as they are told(a)19. In reality, managers are most accurately viewed as _.a.dominant over an organization s envir

10、onmentb.neither helpless nor all powerfulc.powerless to influence an organization s performanced.ultimately responsible for organizational outcomes(b)20. All organizational cultures consist of each of the following except _.a. shared valuesb. principlesc. innovationd. traditions(c)21. Strong culture

11、s _.a. are found in organizations with high employee turnoverb. have a minimal influence on employee decision makingc. can be found in all organizations that exist精选文档.d.have a greater influence on employees than do weak cultures(d)22. Which of the following is not considered to be a dimension of or

12、ganizational culture?a. attention to detailb. people orientationc. purchasing policiesd. aggressiveness(c)23. Which of the following dimensions of organizational culture is defined as the degreeto which an organization s actions and decisions emphasize maintaining the statusquo?a. stabilityb. outcom

13、e orientationc. team orientationd. innovation and risk taking(a)24. Sony Corporation focus on product innovation is an example of which of the following dimensions of organizational culture?a. attention to detailb. people orientationc. outcome orientation精选文档.d.aggressiveness(c)25. Corporate _ are r

14、epetitive sequencesof activities that express and reinforce the values of an organization.a. languagesb. ritualsc. symbolsd. ceremonies(b)26. Which of the following represents the most significant ways through which corporate cultures are transmitted to employees?a. rituals, myths, competitions, and

15、 languageb. symbols, rituals, language, and business systemsc. stories, rituals, symbols, and languaged. language, stories, rituals, and rewards(c)27. When employees at Microsoft use terms such aswork judo, eating your own dog food, and flat food, they are using organizational _.a. languagesb. ritua

16、ls精选文档.c. symbolsd. ceremonies(a)28. The original source of an organization sculture usually_.a. is shared among the first workers hired into the organizationb. is formulated by the board of directors when the organization is formedc. identifies what the organization is successful doingd.reflects th

17、e vision or mission of the organization s founder(d)29. An organization s cultureaffcts managers by _.a. providing them with additional decision-making powerb. restricting them from disciplining certain employeesc. encouraging them to bend or even break company rulesd. establishing what is appropria

18、te and expected behavior(d)30. External environment refers to _.a.forces outside the organization that limitthe organization s performanceb.factors and forces outside the organization that affect the organization sperformance精选文档.c.forces and institutions inside the organization that affect the orga

19、nization sperformanced.forces inside the organization that increasethe organization s performance(b)31. An organization s specific environment _.a.is unique and changes with conditionsb.is the same regardless of the organizations agec. is determined by the top level of managementd. must be quantifie

20、d to establish its existence(a)32. The main forces that make up an organization s specific environment are_.a. suppliers, legislators, customers, and employeesb. customers, suppliers, competitors, and pressure groupsc. employees, competitors, pressure groups, and regulatorsd. suppliers, employees, c

21、ompetitors, and legislators(b)33. Each of the following is considered an organizational supplier except providers of _.a. financial inputs精选文档.b. labor inputsc. materialsd. political pressure(d)34. The general environment factor of economic conditions consists of all of the following except _.a. leg

22、islation recently passed by Congressb. interest ratesc. changes in disposable incomed. stock market fluctuations(a)35. Typically, the general organizational environment includes which of the following?a. political conditionsb. business plansc. stakeholdersd. suppliers(a)36. Interest rates, inflation

23、 rates, and stock market fluctuations are all examples of whatfactor in an organization s general environment?a. economicb. political精选文档.c. sociald. technological(a)37. Automation represents an example of a(n) _ general environmental factor.a. technologicalb. demographicc. political/legald. economi

24、c(a)38. Which of the following are the two dimensions of environmental uncertainty?a. degree of change and degree of complexityb. degree of change and degree of volumec. degree of complexity and degree of impactd. degree of impact and degree of timing(a)39. _areanyconstituencies inanorganizationexte

25、rnalsenvironment that are affected by the organization s decisions and actions.a.Stockholdersb.Pressure groupsc.Suppliers精选文档.d.Stakeholders(d)40. If the components of an organization s environment change frequently, theorganization is operating in a _ environment.a. disruptiveb. diversec. dynamicd.

26、 difficult(c)Changing Organizational Culture (Scenario)Mary has been asked by the company president to change the organizational culture toreflect the company snew organizational goals. As executive vice president, shecertainly understandsthe goals, but is really not sure that she understands whatto

27、 doabout the culture.41. Mary asked employees if they knew what constituted“ good employee behavior.”She found that very few understood, and most had a variety of ideas. This is oneindication that her company _.a. has a strong cultureb. has a weak culture精选文档.c. has no cultured. must have high turno

28、ver(b)42. Mary also found out that in order to build a strong new culture, she should do all but which of the following?a.hire employees who fit in with the company s cultureb. develop socialization practices to build culturec. encourage a high turnover rate among employeesd. have management make or

29、ganizational values clearCThe Election (Scenario)At the present time, your organization is faced with many changes. One of these is theelection of a new president and Congress. Another concerns new requests fromcustomers for changes to the look of your product design. A third involves changesinthe ages and education levels of your cu