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1、编辑课件1编辑课件3greetingnegotiatingGiving presentationDealing with customers编辑课件4编辑课件5Learn to smileLearn to smile编辑课件7To inspire trustTo gain confidenceTo buy your time To quietly keep control To deftly wield power To effectively stifle stage frightTo effortlessly put others at easeBenefits of making goo

2、d eye contact编辑课件8Voice Quality编辑课件10The human voice is a powerful instrument of meaning. Four important elements that voice quality involves : Volume Rate Stress pitch编辑课件11Volume refers to the loudness or softness of the voice.Communicating with each other Medium or low voiceCommunication is more

3、passionate, motivated, angry, excited. Loud voice编辑课件12Rate refers to the speed at which the message is delivered.The normal speaking speed is about 110-150 words per minuteWhat you are talking about is easy to understandSpeed upWhat you are talking about is difficult to understandSlow down编辑课件13Pit

4、ch refer to the highness or lowness of the voiceWe should avoid raising our voice unless we have to, like calming down noisy audience.On the other hand, high-pitched voice can be effective when used properly. Show your enthusiasm in making presentation.编辑课件14Product BProduct CProduct AProduct AOne of the easiest way to check the appropriateness of our raised voice is to ask a close friend of ours.Do you li