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1、2021/3/912021/3/92Empowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust

2、 in time learningExpert Triage44.9%2.3%9.4%15.9%15.4%12.3% q : 2021/3/94q eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz ConsultingSI Service & Solution Network Integration2021/3/95q 2004 1 10,00020,000Solution(21,626)(21,626)(18,122)(18,122)(9,807)(9,807)(7,984)(7,9

3、84)(7,467)(7,467)(10,266)(10,266)(14,073)(14,073)(7,810)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX( (: : ) ) 2021/3/9620022003200420052006( : )5,0005,0006,8006,8005,5005,5008,0008,0006,5006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR B2C / e-Community / Cyber IR Web Bu

4、siness / e-Marketing Web Business / e-Marketing System (HW) / Network(LAN,WAN) System (HW) / Network(LAN,WAN) Solutions / Applications Solutions / Applications9,0009,0005,0005,0004,5004,5007,5007,500q 2004 Product2021/3/97q IT ITIT100908070605040302010024020016012080400143123456789101113315415714715

5、7154153171190186ITIT(:): 34.727.720.812.916.210.018.227.426.731.324.72021/3/98 Web Agency Service DomainWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysis2021/3/99e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , , Order FulfillmentOrder Fulfillment e-Business e-Bus

6、iness Value ChainValue Chain2021/3/910qeBiz Total ServiceeBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotal service2021/3/911PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields : SI Development &

7、; Solutions2021/3/912 Data IntegrationEnterprise CRMeCRMData Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile2021/3/913SM MUSI MUNI MUR&D MUeBizeBizTotal ServiceTotal Serviceq eBiz Total ServiceeBiz Total Service2021/3/914E-MailE-MailEDMSEDMSGWGWKMSKMS2( )ERP1 ( )CRMSCM

8、E-PlanningE-Planningq Office Management System2021/3/915Customer ACustomer BCustomer CSupplier A Supplier BSupplier C55%15%20%10%q eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area2021/3/91655%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise

9、 NetworkCRM/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementq eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area2021/3/917SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Areaq SI Business Areaq SI cons

10、ultingq SI development q SI managementq N/W managementq New technologyqNetwork Integration - Network Consulting - Network Integration - Network Management2021/3/918CRMForecasting, Opportunity Management,Configuration,Generation Forecasting, Customer CareSpare ManagementForecastingPersonalizationCamp

11、aign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategyq Solution & Service Solution & Service - SI Development & SolutionsMarketingSalesServices2021/3/919Internet AreaBSP AreaSI AreaNI Area55%15%20%10%q eBiz Solutions & ServiceConsulting for eBizeStrategy Consulting.eManagement C

12、onsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting & managementNetwork Integration /Automation SystemIT development & management 2021/3/920e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - -

13、- Supply Chain q e-Business Perspectivee-Business Perspective2021/3/921q 2123 l 90 l : 60% ( 80 90% )l l : 40%2021/3/922q 2 2 () / : 100 / : 10 / ()2021/3/923StrategyContentsSolution() Ebiz q Summary- Integration Branding & Identity2021/3/924SupplierCustomereCompanyPartnerStockholderEmployeeIPSS

14、CMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions2021/3/925PublishInteractTransactIntegrate Customer Information Access HSE Communication Customer and Technical Support Supplier Relationship Management Electronic Order to Cash Electronic Procurement Supplier Biddi

15、ng & Selection Integrated Planning and Forecasting Integrated Plant Management: q e-Business _Fulfill Demand2021/3/926q e-Business ConvergenceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation2021/3/927KMSEI

16、SEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP2021/3/928Electronic Decision Making E-mailE-boardSchedule

17、ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution & Service - Solution & Service - eagleOfficeGWeagleOffice2021/3/929SI MU Business FieldsBusiness Fields : SI MU 2021/3/930 Company OrganizationCompanyOrganizationeBizSolutionConsultingInter

18、netBizSystem2021/3/931q Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team2021/3/932Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-WinWin-Win ( (: : ) ) , , : PwCqq eBusiness 2021/3/933Customers: IBMq e-Business Perspectivee-Business PerspectiveSuppliers2021/3/934BusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMKMSEIP

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