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1、C3:ReviewTestLMaxjImtilldonthave5IIthefiguresIneedforther&portiTom:Don11worry.THgetthemforyoufifyoulike*2. Sue:Impossible!Icantcallall125peopleonthislisttoday.Ken:Dontgetupset1*11callsomenFthemforyou,3. Tom:IliavetoorganizeFoodandaccommodationfor35people!Liz;Dontworry,IllmakeUicarrangcMncrtswittithe

2、hotel.4. Ann:Ohno!Oursupplierscantdeliveruntilnextweek.Sam:Noproblem.THtalktothem.Theyknowwecantwait.5. CmIhavearealproblem!Robjustdoesntliftertome,Eva:Hecanbeverydifficult.Illtalktohim,ifyoulike.rn进度成绩备注常见问题讨论吧0/退出1. Someofthegoodsaredamaged.Wehavetoaskoursuppliertosendusareplacement.2. Theorderwas

3、notcomplete.Someoftheitemsweremissing.3. Theorderwasnotcompletesopleasesendustherestofourorder.4. Weareverysorryaboutthedelay.Weknowyouneedthego-odsurgently.5. Wecannotwaitanylonger.Wewanttocanceltheorder.6. Unfortunately,someofthegoodsweredamagedintransport.7. Whataboutreturningallthegoodsandasking

4、forarefund?8. Theyhavenoideahowtosolvetheproblem.9. Weneedtoordersomestatiorery.Wearecompletelyoutofstock.10. SofyouraccountnumberisOCSdashseveneighttwoone.(0 t. A little stress can De good ror you(二)c. Stress is always bad for your hes2. Positive stress doesnt last for a long tim。a. True(2) b. Fals

5、ec. Doesnt say3. How can positive stress help you?Finally, it is also important to take breaks during the day. During those breaksr do something you really enjoy!Somestressforashorttimeisveryoftenpositive.:tcanhelpyoutodomoreatworkandincreaseyourhappiness.Monybusinesspeoplesoythottheyworkbetterwitht

6、hatkindofstress.Theyforexamplerthathavingtoworktotightdeadlinesmakesthemmoreefficient.Sorifyoufeelstressedatwork,trytounderstandifitispositiveornegativestress.Moreimportantly,learntodealwithit.Keephealthybyeatingwellandtakingregularexercise,andtrytoqstasmuchsleepasyouneed.a.Ithelpsyoutoworklongerhou

7、rsob.Ithelpsyoudomorework.c.Ithelpsyoutotemorehealthy.4. WorkingatweekendscancausepositiveOa.Trueb.Falseqc.Wedontknow5. Thearticletalksaboutdifferentwaysofstress.Whichonedoesitnottalkabout。a.Eatingtherightfood.。b.Goinghomeearly.能见向踊讨论PH。C.OCS-82L42.Whwt沁tliyproblemwiththworder?c.TKe*ysunttHcwrongood

8、s.qt.HolFofthegood工arc?notinperfectcondit)c.Halfofthegoodsaremissing.jures3. Whatis.theproblem.o.Thewomencnn*tfinishthereport.CbOavidcan,tfinishthreport.Dc.7hemanigupset.4. Whatdoocthwomanhavetodonow?。a.Canceltheorderandcollecttheqoods.t.ReplacetheQoodcthataredamaqad.5. What 沁 the man Qoinq to do7c.

9、Sendgoodcthataretherightcolour.c.Typeupthefigureserr-iailthereport.,t.raxtHefiguresandemailthe-report.。c.EmoiltheHqurcandfaxthereport.Mark:HiTony.HowarethetranslationsoftheOCSbrochure7Tony:Twoofthesectionsarefinished.Mark:(1)Buttherearefivesectionsintotal.AndeverythinghastogototheprintersbythTony:Ik

10、now,Imsorry.Butthebrochureisverytechnical.Mark:(2)Isthattheonlyproblem?Tony:No.Theresanotherone.OCSarestillchangingthetextinthebrochure.ItsdrivingmemaMark:(3)Changingit?Idon*tunderstand?Tony:TheOCSSalespeopleandMarketingpeoplecan,tseemtoagiee.Mark:So,youdonthavethefinalversionofthetext.(4)Isthatright?Tony:Yes!Mark:Isee.TiltellOCStofinalizethetextassoonaspossible.Don,tworry.(5)1*11sortthisproblemoutforyou.进度成绩备注常见问题讨论吧退出1.BorisOpienskicalleda

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