商务礼仪之餐桌礼仪英文版tablemanners课件

1、商务礼仪之餐桌礼仪英文版tablemanners商务礼仪之餐桌礼仪英文版tablemannersWarm-up: Watch and DiscussHave you ever watched Titanic? Besides the touching love story, have you learned anything about table manners? Lets look back on this classic movie, and then discuss about western table manners. 商务礼仪之餐桌礼仪英文版tablemannersContent

2、sContentsArriving for Dinner1Placing Orders2Formal Place Settings3A Formal Dinner 4商务礼仪之餐桌礼仪英文版tablemannersObjective Get familiar with all the rules in placing ordersFace a formal dinner in a graceful wayGet to know how to make good preparations before going to dinnersGet familiar with all the eatin

3、g utensils and their functions as well as their place at the table商务礼仪之餐桌礼仪英文版tablemannersArriving for Dinner商务礼仪之餐桌礼仪英文版tablemannersArriving too early is rudeWithin 10-15 minutes of the earliest stated timeIf you are running 15 minutes lateAt less formal dinners A Guests Pre-PlanningAn effort with

4、your appearanceAt formal dinnersCall the hostessDo not bring a gift at allBring something that is not neededCheck with the hostess about the dress code商务礼仪之餐桌礼仪英文版tablemannersGuests are seated alternating men and women Seating ProtocolA single tableGuests number evenly divided by fourhost and hostes

5、s at the opposite endsMale guest of honor to the right of the hostess;female guest of honor to the right of the hostMale guest of honor opposite the host;hostess to the left of him Hosts seat facing the door at a business dinner 商务礼仪之餐桌礼仪英文版tablemannerswFirst work in groups of six. Refer to the diag

6、rams in your text-books for the visualized seating protocol and try to memorize the exact places of each person.wNow close your books and role-play the hosts and the guests, to see if all of you can be seated appropriately.wThen increase the group to eight, then to ten. And try to change your places

7、 accordingly.In-class Activity:商务礼仪之餐桌礼仪英文版tablemannersPlacing Orders商务礼仪之餐桌礼仪英文版tablemannersAt a RestaurantErr on the sideof safety and order something non-alcoholicIf you are asked first to order the drink1Medium-pricedFood you knowEasy to eat2 Guidelines forfood orderthe menu pre-arranged, you ha

8、ve a special need,3Dont make a big deal out of itOrder whatyou want, theres nothingyou have to order.Say “no thank you”Say “No thank you”4商务礼仪之餐桌礼仪英文版tablemannersAppetizers, Soup, Salad, Entre主菜 Heaviest, heartiest, the most complex Starters Main CourseDessert Decoding the Menu商务礼仪之餐桌礼仪英文版tablemanne

9、rsWhite Wine Red Meat, beef, port Red WineRich old SherryThe Match of Wine and FoodWhite Wine商务礼仪之餐桌礼仪英文版tablemannersA seven-course menu: In-class ActivitywFirst refer to the sample seven-course menu in your text-books and memorize.wNow try to match the pictures and put them in the appropriate order

10、:商务礼仪之餐桌礼仪英文版tablemanners7. Clear Soup6. Oysters2. Desserts1. fruit3. Game and Vegetables5. Beef and Vegetables4. Salad商务礼仪之餐桌礼仪英文版tablemannersB. ClaretA. Sherry雪利酒E. Chablis沙布利酒C. BurgundyD. Champagne商务礼仪之餐桌礼仪英文版tablemannersFormal Place Setting商务礼仪之餐桌礼仪英文版tablemannersThe Glassware商务礼仪之餐桌礼仪英文版tablem

11、anners Water Goblet（高脚杯） Brandy Snifter（窄口杯）商务礼仪之餐桌礼仪英文版tablemannersThe FlatwarelRestaurant/Dinner Fork lTable Fork, European Size lSalad Fork lOyster/Cocktail(开胃菜) Fork lFish Fork, H.H.lRestaurant/Dinner Knife, H.H.lRestaurant/Dinner Knife. 1-pc, Heavy lSteak Knife. 1-pc, HeavylFish Knife, H.H.lBut

12、ter Spreader/Tea KnifelButter Spreader. 1-pc, Heavy lTeaspoon lBouillon肉汤 Spoon lDessert/Oval Bowl Soup Spoon lRound Bowl Soup Spoon lIced Tea Spoon lCoffee Spoon lDinner Spoon, European Size lTablespoon/Serving Spoon商务礼仪之餐桌礼仪英文版tablemannersThe Chinaware1. Dinner plate 2. Salad plate 3. Cup 4. Sauce

13、r 5. Bread-and-butter plate 6. Charger 7. Dessert plate 8. Soup bowl 商务礼仪之餐桌礼仪英文版tablemannersNapkin, Fingerbowl, and Salt and Pepper shakerFinger bowl商务礼仪之餐桌礼仪英文版tablemannersA Complete Illustration商务礼仪之餐桌礼仪英文版tablemannersThe salad knife may not be needed.商务礼仪之餐桌礼仪英文版tablemannerswAt a traditionally f

14、ormal meal, there is no butter plate, or dessert spoon and fork. Bread traditionally was not served with formal meals, and the dessert fork and spoon would be presented with the finger bowls. 商务礼仪之餐桌礼仪英文版tablemannerswNote that the above setting is the European Style where the salad is eaten at the e

15、nd. Americans will typically place the salad fork left to the fish fork and the salad knife right to the fish knife. The illustration below shows you an American formal place setting.商务礼仪之餐桌礼仪英文版tablemannersWatch the Video-clip and Then Do it yourself!Put the mat in front of the chair. Put the plate

16、 in the center. Put the fork on the left. Put the knife on the right. Put the water glass above and right of the plate. Put the napkin on the plate, centered. Step TwoStep ThreeStep One商务礼仪之餐桌礼仪英文版tablemannersFacing a Formal Dinner GracefullyAll the rules of table manners are made to avoid ugliness.

17、 To let anyone see what you have in your mouth is repulsive讨厌讨厌, to make a noise is to suggest an animal, to make a mess is disgustingEmily Post 商务礼仪之餐桌礼仪英文版tablemannersLunch/Dinner HostwConsider preferences of guestswGive specificswMake reservation and reconfirm day beforewArrive 10-30 min early, l

18、ook at table, meet serverwGreet guests at entrance. Guest precedes down aisle. Guest gets best seat. Seat yourself to their left.wOffer menu advice to guests, order easy-to-eat food and limit drinks for yourself 商务礼仪之餐桌礼仪英文版tablemannersLunch/Dinner GuestwReply promptly to invitationwOnly cancel on v

19、ery urgent businesswBe on timecall restaurant and send message to host if latewIf you arrive before host, you may sit at table but eat nothing but water until host arriveswNever order the most expensive itemwTake no notice of check. Do NOT offer to leave tipwThank your host!商务礼仪之餐桌礼仪英文版tablemannersY

20、ou are Seated. Before Eating Before Sitting down Leave the cocktails餐前开胃菜 where they are.Visit the restroom for finishing touchesHost and the female guest of honor enter the dining room first; while hostess and the male guest of honor enter last Wait for the host to make the first napkin move.Put th

21、e napkin on your lap.Keep a larger napkin unfolded and never “flap摆动” to unfold it.A straight back; feet firmly planted on the floor in front of you; and elbows and forearms off the table.Follow the hostesss lead.商务礼仪之餐桌礼仪英文版tablemannersUse eating utensils properlyHold the fork horizontally by balan

22、cing it between the first knuckle节 of the middle finger and the tip of the index finger while the thumb steadies the handle. The knife on the other hand is used with the tip of the index finger leaning on the blade of the knife. Do not apply too much pressure; simply use it as leverage and guidance.

23、 Hold the spoon like hold a pencil. After you have stirred your drinks, remove the spoon and place it on the serving plate underneath. If there is no serving plate, place the spoon on your plate.KnifeSpoonFork商务礼仪之餐桌礼仪英文版tablemannersA Fingerbowl When to use? After the main course.How to use? Dip you

24、r fingers gently into the warm water and rinse冲洗 them lightly.Why to use? Clean your fingers after a sticky or messy meal, such as ribs肋骨 fried chicken, or corn-on-the-cob（棒）.Shallow浅浅 round bowl placed atop a larger plate, filled with warm water;Lemon wheels floated in the water.商务礼仪之餐桌礼仪英文版tablema

25、nnersWhen the Dinner is Served The female guest of honor is served first. The Server movers to the right or counter clockwise.All food is served from the left, while all the drinks are served from the right.The server serves from the left, and picks up from the right.商务礼仪之餐桌礼仪英文版tablemanners Before

26、the Main Course is ServedWhen to start? Wait until the hostess lifts her fork as the signal to begin eating.Place the bread and butter on your butter plate, then break off a bite-sized piece of bread, put a little butter on it, and eat it.Appetizers are eaten with a fork and knife Dip the spoon into

27、 the soup to get a spoonful with a motion that takes the spoon away from you rather than toward you.Sorbet果汁冰糕果汁冰糕 is served between the fish and meat courses to clear the palate. If it is served with a garnish配菜, you may eat the mint leaves, fresh herbs, or flower petals花瓣.商务礼仪之餐桌礼仪英文版tablemannersC

28、onversationwChat only briefly with those seated several places away (so the person in the middle does not have to lean backward). wDo not yell大声喊叫 to the ends of the table.wGive the person youre speaking to your undivided (全心的关注) attention. wKeep a mental check that you arent talking too much yourse

29、lf. wGive equal time to the person sitting on your left and your right. wAvoid discussing politics, religion, money, or sex at the table. wAlso avoid any controversial subjects that may fall outside of the scope of those three topics. wDo not correct other people at anything. wGive thanks for the se

30、rvice.商务礼仪之餐桌礼仪英文版tablemannersIf you take a break or leave the table during the meal商务礼仪之餐桌礼仪英文版tablemannersWhen you have finished eating商务礼仪之餐桌礼仪英文版tablemannersToastingwWho proposes a toast?wThe host proposes a toast first. wIf the host has stage fright怯场怯场, it is acceptable to have his or her spou

31、se make the toast. wThe guest of honor or any guest who has been toasted should toast the host in return. wIn other cases, a guest may also propose a toast, but only after the host. wWhen to toast and for what?wThe host often proposes a toast at the beginning of the meal, welcoming a guest to it. wT

32、he toast may also occur in the middle of the meal, when the host raises a glass to the guest of honor on his or her right. wInstead of offering the toast at the beginning, the host might want to wait until the end. In that case, he or she would stand and toast the guest of honor.商务礼仪之餐桌礼仪英文版tableman

33、nersToastsLike a womans skirt, they should be long enough to cover the subject, but short enough to be amusing. Usually translates into about one minute. An example of an excellent toast: “I think this is the most extraordinary collection of talent, of human knowledge, ever gathered at the White Hou

34、se, with the possible exception of when Thomas Jefferson dined here alone.” A typical welcoming toast: “I am so pleased that you all could be here to share each others good company and this good food. Welcome.” (at the beginning of the meal)wOr “I am so pleased that you could all be here to welcome

35、my dear friend Florence, whos come all the way from Rome to visit.” (in the middle)Or w“Its wonderful to have Florence with us tonight. Lets toast a rare woman who looks at every situation in life as an opportunity to give of herself, to make things better, happier, and more fun. To Florence.” (at t

36、he end)商务礼仪之餐桌礼仪英文版tablemannersBeverage ChoicewToasting traditionally involves alcoholic beverages. Champagne (or at least some variety of sparking wine) is regarded as especially festive and is widely associated with New Years Eve and situations of a sudden, congratulatory nature (such as learning

37、that one has gained a lucrative business contract). wThere is no requirement that beverages contain alcohol, but it isnt uncommon for a person who is not drinking alcohol on a given occasion to take just a sip of an alcoholic beverage in honor of the toast in preference to a soft drink.wOften, diffe

38、rent participants have different drinks, such as when some people drink sparking cider苹果酒 instead of sparkling wine.商务礼仪之餐桌礼仪英文版tablemanners Dos and Donts Do make a toast even if you are not drinking alcohol. Do toast the host in return if you are the guest of honor and are being toasted. Do toast m

39、ore than one person. Do keep your toast short. Do not ever toast yourself. Do not preempt. The host should be the first one to toast. Do not read your toast. Do not clink发出叮当声 glasses. Do not tap the rim of your glass to get everybodys attention. 商务礼仪之餐桌礼仪英文版tablemannersSticky SituationswSpilling Fo

40、odOn YouOn the tablewUnwanted Food/Too HotwSoiled SilverwarewDropped SilverwarewSneezing at the TablewFood Caught in Teeth商务礼仪之餐桌礼仪英文版tablemannersLunch/Dinner-TabooswElbows on tablewSalt/pepper on food before tastingwTalking with mouth fullwDrinking with food in mouthwGesturing with silverwarewPushi

41、ng back or stacking plates at end of mealwAnswering or placing cell phone calls at tablewDunking anything into coffee or waterwMaking a fuss over incorrect orderswArranging hair or applying makeup at tablewPicking your teeth at the tablewAsking for a doggy bag商务礼仪之餐桌礼仪英文版tablemannersLunch/Dinner Mee

42、tings-ExtraswDont eat with your mouth fullwKeep one hand in your lap unless you are eating European stylewRemove anything from your mouth with the same implement that it went in with (except bones)wEat at a moderate speedwTry to maintain some polite dinner conversationwNever medicate (用药) yourself a

43、t the tablewIf you must leave the table, place your napkin in your chair商务礼仪之餐桌礼仪英文版tablemannersLunch/Dinner Meetings Easy endingswKnife and fork side by side in the proper position on dinner platewThe host or person who has issued invitation pays (regardless of gender)wIf you are paying bill, handl

44、e it with waitperson as discreetly as possiblewAs you depart table, refold your napkin simply and leave it to left of place setting商务礼仪之餐桌礼仪英文版tablemannersTippingwBartender (when drinking in the bar) - $1 or 15% or round up bill to next dollar when paying by the round of drinkswBellman（传达员）（传达员） - $

45、1 per bagwCloakroom (衣帽间衣帽间) attendant If there is no charge tip $1, if there is a fee round up to nearest dollarwDoorman (only for getting you a taxi)- $1wMaitre d (餐厅领班餐厅领班) (if you want a good table or want to become a favored regular) - $10 - $20 in a handshakewParking Valet (服侍服侍) - $1 - $2wTax

46、i 15% of farewWaitperson (服务员服务员) 15%-20% of billwWashroom attendant 50 cents or $1.00 in fancy hotelwWine steward (服务员服务员) (handed directly to steward)- $3-$5 per bottle or 15% of bill when billed separately from food 商务礼仪之餐桌礼仪英文版tablemannersCocktail PartieswWork eventnot socialwDetermine your stra

47、tegy: network with new people or certain known targetswDont just hang out with friendswEnter room, step to one side, survey roomwMove toward friendly faces or already formed groupwIf someone enters your group, greet them and make introductions商务礼仪之餐桌礼仪英文版tablemannersCocktail Party TipswGo to food ta

48、ble firsteasiest place to start conversationswStand in middle of room or near food table, stay away from wallswLearn how to hold napkin, plate and glass in one handwKeep one hand free to shake handswDont overindulge in alcoholwManeuver (机动) among peopledont get stuck商务礼仪之餐桌礼仪英文版tablemannersSmall Tal

49、kw3 distinct partsOpenerMiddleBreak away商务礼仪之餐桌礼仪英文版tablemannersSmall Talk OpenerswIndividualsCompliment, weather, food, current event“I love your_. Is it a family heirloom?”wGroupSomething pertaining to (属于) everyone“How do you all know each other?”“Will you be traveling this summer?”wCasual acquai

50、ntancesGeneral comments“How has your year been?”商务礼仪之餐桌礼仪英文版tablemannersSmall Talk MiddlewSafe topicsSports, books, movies, theater, art, travelwQuestionsAsk, listen, elaborate with matching experience, Ask againwBe more interested than interesting商务礼仪之餐桌礼仪英文版tablemannersSmall Talk Break-AwaywStay n

51、o more than 10 min in one placewBreak-away lines“I dont want to monopolize you.”“Im going to circulate.”“I see someone I must meet.”wTell them you enjoyed speaking with themwDiscuss next stepsGoing for food, to next person, etc.商务礼仪之餐桌礼仪英文版tablemanners53Chinese Mealsw第一节第一节 位次排列位次排列w面门为上。即面对房间正门的位置是

52、上座。面门为上。即面对房间正门的位置是上座。w居中为上。分中央，分两侧的话，中央的位置高于两侧。居中为上。分中央，分两侧的话，中央的位置高于两侧。w前排为上。前排为上。w以右为上。国际惯例是以右为上，国内以左为尊。以右为上。国际惯例是以右为上，国内以左为尊。w以远为上。离门越远的位置越高，离门越近反倒是下位。以远为上。离门越远的位置越高，离门越近反倒是下位。商务礼仪之餐桌礼仪英文版tablemanners54桌次排位商务礼仪之餐桌礼仪英文版tablemanners55商务礼仪之餐桌礼仪英文版tablemanners56席次安排商务礼仪之餐桌礼仪英文版tablemanners57用餐礼仪注意事项

53、w入座按主人安排与示意，从椅子入座按主人安排与示意，从椅子左侧左侧入座。入座。w身体不要身体不要贴着桌子，贴着桌子，保持保持一拳头一拳头的距离的距离商务礼仪之餐桌礼仪英文版tablemanners58w将餐巾放在膝盖上，可用餐巾擦嘴，但不可用将餐巾放在膝盖上，可用餐巾擦嘴，但不可用擦脸或抹桌子。擦脸或抹桌子。w临时离开临时离开餐巾餐巾放在座椅上。用餐完毕，餐巾放放在座椅上。用餐完毕，餐巾放在桌子上。在桌子上。w取菜时不要盛得取菜时不要盛得过多过多。w不合口味的菜不要显露出难堪的表情。不合口味的菜不要显露出难堪的表情。w照顾他人时，要使用照顾他人时，要使用公共公共筷子和汤匙。筷子和汤匙。w进餐要

54、文雅，吃东西应进餐要文雅，吃东西应闭着嘴闭着嘴细嚼慢咽。不要细嚼慢咽。不要舔嘴唇或咂嘴舔嘴唇或咂嘴出声出声。商务礼仪之餐桌礼仪英文版tablemanners59w菜稍凉后再食用，不要用嘴菜稍凉后再食用，不要用嘴吹吹。w嘴里有食物时，不张口与人交谈。嘴里有食物时，不张口与人交谈。w说话时不可喷出唾沫，不可说话时不可喷出唾沫，不可高声高声谈话，影响他人。谈话，影响他人。w嘴角和脸上不可留有食物嘴角和脸上不可留有食物残余残余。w吃剩的菜，用过的餐具、牙签及鱼刺、骨头等都要吃剩的菜，用过的餐具、牙签及鱼刺、骨头等都要放入放入骨盘骨盘内，勿置桌上。内，勿置桌上。w剃牙时用手或餐巾剃牙时用手或餐巾遮口遮口

55、。咳嗽、打喷嚏时，应转身。咳嗽、打喷嚏时，应转身低头用手或餐巾低头用手或餐巾遮挡遮挡，转回身时说声，转回身时说声“抱歉抱歉”。可。可到洗手间处理。到洗手间处理。商务礼仪之餐桌礼仪英文版tablemanners60w忌用筷子忌用筷子敲打敲打桌面或器具。桌面或器具。 w忌把筷子架在或杯子上，忌把筷子忌把筷子架在或杯子上，忌把筷子插插在饭碗在饭碗或菜盘里。或菜盘里。w忌讳筷子忌讳筷子交叉交叉放置、放反了、一头大一头小。放置、放反了、一头大一头小。 w谈话时不要谈话时不要挥舞挥舞筷子，也不要把筷子筷子，也不要把筷子当牙签当牙签用。用。w不要把筷子伸到他人面前。不要把筷子伸到他人面前。 w不要不要翻覆挑

56、拣翻覆挑拣，也不要使筷子在菜盘上游动，也不要使筷子在菜盘上游动，不知夹什么菜。不知夹什么菜。w夹菜时不要一路夹菜时不要一路滴汤滴汤，筷子不要粘满了食物，筷子不要粘满了食物，也不要也不要用嘴吮吸用嘴吮吸筷子。筷子。商务礼仪之餐桌礼仪英文版tablemanners61w用用双手双手举杯敬酒，眼睛注视对方，喝完后举杯敬酒，眼睛注视对方，喝完后再举再举杯表示谢意。碰杯时，杯子杯表示谢意。碰杯时，杯子不要高不要高于对方的杯于对方的杯子。子。 w主人和主宾致辞、祝酒时，应主人和主宾致辞、祝酒时，应暂停暂停进餐和交谈。进餐和交谈。w主人和主宾到各桌敬酒，各桌宾客应主人和主宾到各桌敬酒，各桌宾客应起立举杯起立

57、举杯。碰杯时主人和主宾碰杯时主人和主宾先碰先碰，人多时可同时举杯示，人多时可同时举杯示意，不一定碰杯。意，不一定碰杯。w主人未祝酒前主人未祝酒前，不可举杯。，不可举杯。主桌未祝酒前主桌未祝酒前，其，其他桌不可先起立或串桌祝酒。他桌不可先起立或串桌祝酒。w相互敬酒可活跃气氛，但要适可而止，不能强相互敬酒可活跃气氛，但要适可而止，不能强人所难。人所难。商务礼仪之餐桌礼仪英文版tablemanners62w不抽烟。不抽烟。w不往地上和桌子底下不往地上和桌子底下扔扔东西。东西。w餐具掉落后，可请服务员餐具掉落后，可请服务员另送另送一套。一套。w酒水酒水溅溅到邻座身上，应道歉并协助擦干，如对到邻座身上，应道歉并协助擦干，如对方是异性，则递上干净餐巾，由其自己擦干。方是异性，则递上干净餐巾，由其自己擦干。w菜肴中菜肴中有异物有异物时，应保持镇定，用餐巾把它挑时，应保持镇定，用餐巾把它挑出来并弃之，切勿影响别人的食欲。出来并弃之，切勿影响别人的食欲。w用完餐离座时，将椅子用完餐离座时，将椅子往内紧往内紧靠着边。靠着边。w传染病毒携带者应自觉谢绝参加餐会。传染病毒携带者应自觉谢绝参加餐会。商务礼仪之餐桌礼仪英文版tablemanners63w女士不宜涂过浓的女士不宜涂过浓的香水香水，以免香水味盖过菜，以免香水味盖过菜肴味道。肴味道。w女士出席隆重晚宴时女士出席隆重晚宴时避免