天合联盟服务英语(公司版)地面相关

1、【精品文档】如有侵权，请联系网站删除，仅供学习与交流天合联盟服务英语(公司版)地面相关.精品文档.天合联盟服务英语（修订稿）目录第一部份 公共英语一、 公共服务英语句第二部份 业务英语一、 售票服务英语句二、 常旅客服务英语50句三、 地面服务英语、国际、国内值机英语5句、贵宾休息室英语句、行李查询英语50句、候机厅、中转服务英语0句第一部份 公共英语一、公共服务英语50句1. Good morning/ afternoon / evening, Sir/Madam. May I help you? 先生、小姐早上/下午/晚上好，要我帮忙吗？Can I help you?2. Excuse m

2、e. 对不起。（为了引起他人注意或因为打扰别人）3. I am sorry. 对不起.( 为某事道歉) I apologize for4. It doesnt matter/Never mind. 没关系5. Youre welcome./ Its my pleasure别客气。6. Have a nice trip./ Enjoy your trip./祝您（在中国）旅途愉快！ Enjoy your flight. 7. May I have your name? Could you please advise your name? Could you please spell it for

3、 us? 请问您尊姓大名？/请问您的姓名如何拼写？您贵姓？/请问您大名？ 8. What is the departure time / arrival time of the flight?飞机几点起飞/到达？9. It depends (on). /Im not quite sure that.看情况吧。/ 我不太确定。10. Very nice to meet you! 很高兴认识您。11. It is a direct flight. 这是直达航班。12. When do I have to get to the airport?我要何时到达机场？/. Please arrive at

4、 the airport at least X hrs/mins before the departure time. 您至少要在起飞前到达机场。13. Can you tell me the telephone number of the Information office? 您能告诉我问讯处的电话号码吗？ 14. hat is the reason for the delay? Because of bad weather/ mechanical difficulties/incomplete check-in procedures/poor visibility/air traffic

5、 control?为什么延误？因为天气原因机械原因飞机调度原因末完成值机程序能见度差空中管制。 15. Please wait a moment .请稍等16. Thank you for your cooperation and understanding.感谢您的合作.17. You can book an E-ticket online or if you call 95539, we can provide you the ticket delivery free of charge.您可在网上购买一张电子客票或打电话到95539，我们提供免费送票。18. Im sorry to ke

6、ep you waiting so long.让您久等，实在抱歉。19. We will keep you informed.我们将随时通知您.20. Please f Fill in the form.请填写这张表格。21. The time of flight will be X hrs X mins.You will arrive at about . 飞行时间是小时分钟。到达时间约_ .22. Special meals should be reserved 24 hours before departure.特殊旅客餐食应在起飞前二十四小时预订. 23. I beg your par

7、don, please?请再说一遍，好吗？/ You are speaking a little bit too fast for me. Could you speak a bit slower? 您说得太快了，请说慢一点.24. Just a moment, please. Ill have a check. 请您等一等，让我查一查。25. I wish I could help you but this is our companys policy. 我真想帮您，可是我们只能按规定办理26. Dont worry, we will try our best to help you. 别担

8、心，我们会尽力帮助您。27. I am sorry to hear that.非常抱歉听到这事28. Please call our Customer Service Call Center. The number is 95539.请拨打电话到旅客呼叫中心，电话号码是95539.29. There is a shuttle bus operating between downtown and the airport. 可乘座豪华巴士空港快线到市区机场30. SkyTeam members are AM-AeroMéxico/ AF-Air France /Az-Alitalia/

9、Ok-CSA Czech Airlines /DL-Delta Air Lines/ KE-Korean Air/ KL-KLM Royal Dutch Airlines/天合联盟成员有墨西哥航空法国航空意大利航空捷克航空达美航空大韩航空荷兰皇家航空31. What is that type of aircraft? Boeing777Airbus320 /ERJ145. 这是什么机型，波音777空客320喷气ERJ14532. Welcome aboard China Southern Airlines. 欢迎乘坐中国南方航空公司的航班33. Weve already sent the in

10、formation to the concerned department and theyll inform you as soon as possible. 我们已将有关信息送到相关部门，他们会尽早通知您34. You only need to check in once if connecting to other SkyTeam flights.联乘天合联盟航班时，只需办理一次报到登机手续. 35. The free baggage allowance/baggage weight limit for every Economy/Business/First Class passeng

11、er is 20/30/40kg.免费行李头等舱公务舱经济舱是20/30/40kg.36. You can carry two pieces of hand-baggage within a total weight of 5 kgs. 您可携带2件手提行李，重量不超出5公斤37. Please go to the Transfer Counter/Connecting Counter for your next China Southern flight. 请到中转柜台38. The flight number and the date, please.航班号、航班日期。Do you hav

12、e a FFP mileage card?您有里程卡吗？39. Please present your Sky Pearl Club membership card while making your reservation and checking in.请在订坐和值机时出示明珠会员卡。40. Could you give us your telephone number and address in case of any change in your flight? 由于更改航班请留下您的电话号码和地址。 41. Merry Christmas!/Happy New Year! 圣诞快乐

13、新年快乐42. Are you a frequent flyer of SkyTeam? I am a Sky Team Member /Elite /Elite Plus card holder.您是天合联盟的常客？我是普通会员优选会员尊荣会员43. The flight is already fully booked because of the Guangzhou Export Commodities Fair (Canton Fair).由于广交会期间，航班已满44. No problem/Of course/Certainly. We care MORE about you!没问题当

14、然了，我们更关注您45. I will ask someone else to help you. Please wait just a moment.我找别人来帮您，请稍等46. Good bye! Have a nice day!再见，祝您愉快！47. This is a code-share flight.这是代码共享的航班48. You may inquire with the ground staff after your arrival.飞机到达后，您可询问地面服务人员49. Breakfast/ Brunch /Lunch / Dinner will be available o

15、n the flight. Snacks/Light meals/Special meals are available on this flight.机上供应早餐中餐晚餐早午餐点心轻便餐特殊餐第二部份 业务英语三、售票服务英语50句1. Here is your ticket. 您的机票.2. Would you like to make a reservation? 您想预订座位吗?3. How many passengers (are traveling together)? 多少人(一起旅行)?4. Please repeat your name? 请重复您的名字?5. Where a

16、re you going?/(Would you please tell me) your destination? 您要去哪里?您的目的地?6. One-way or round trip? 单程还是来回程?7. Would you like to reserve a return flight?/ I want to reserve a seat from _to_ 您想预订回程航班吗?我想预订一个从_到_的座位.8. Which class do you prefer?/First Class or Economy Class?您想订什么舱位?头等舱还是经济舱?9. Would you

17、please tell me your departure date?/ When are you leaving for Shanghai? 请问您的出发日期?你打算哪天去上海?10. Would you please tell me where are you staying? 您（这几天)住哪?11. Which flight do you need, morning or afternoon?/Do you prefer a morning flight or an afternoon flight? 您想要什么时候的航班,上午还是下午?您更喜欢上午还是下午的航班呢?12. The e

18、arliest flight will depart from Guangzhou at 08:20. 广州出发最早的航班是上午8点20分. 13. It is the high season now, and the flight is fully booked. 现在是旺季,航班已经爆满.14. Do you mind if I suggest you to take another flight.? 您介意乘坐另一个航班吗? 15. Would you like to take CZ3109 ? The departure time is 15:05./ How about CZ3109

19、? The departure time is 15:05.您想乘坐3109航班吗？起飞时间是15:05。3109航班怎么样？16. Would you like to buy another ticket? 您想买票吗? 17. There are no direct flights to San Francisco, you will need to connect transfer in LAX. 没有直达_的航班,您需要中转18. You can transfer in Hong Kong or in Los Angeles. 您可以在香港或者洛杉矶转机.（您自己决定吧）19. You

20、 must go through customs inspection if you transfer in Los Angeles. 如果您在洛杉矶转机,需要（在洛杉矶）通过海关检查. 20. You will arrive in Los Angeles International Airport at 18:50 您将于下午6点50分达到洛杉矶机场.21. You will have to stay at Los Angeles airport for more than three hours. 您需要在洛杉矶机场停留3个多小时.22. A round-trip ticket to Sh

21、anghai is 3,020 Yuan 到上海的往返程机票是3020元. 23. It saves you 40 percent.(You only need to pay 60 percent) 您可以购买到6折的机票（节省40%）. 24. The earlier you pay, the more discounts you will get. 您越早付款,得到的折扣就越多. 25. If you have your tickets issued seven days before departure, you will get 40 percent discount. 如果您在起飞前

22、7天出票,将节省40%的费用26. It is high season fare, and this route becomes the most traveled route during Christmas holidays.这是旺季价格,这条航线在圣诞节期间非常火暴.27. Would you pay in cash or by credit card? 您想现金支付还是信用卡支付?28. Children under 12-years old pay 50% /Infant under 2-years old pays 10 percent of the fare. 12岁以下的儿童,

23、付50%费用;2岁以下的婴儿,付10%费用.29. All the window seats have been occupied, how about aisle seat?/ Id like to have a seat by the window. 所有靠窗的座位已被预订,过道座位怎样?/我想订一个靠窗的座位.30. Would you like to confirm your ticket? 您想确认您的机票吗? 31. Your reservation has been cancelled due to no reconfirmation 72 hours before the de

24、parture time. 由于您没有在72小时之前确认,您的预订座位已经被取消. 32. May I put your name on the waiting list?/ Maybe you can stand by at the airport.可以将您的名单列入候补吗?/您可以在机场候补.33. Here is our telephone number and your passenger number, you can check your reservation by calling 95539. 这是我们的电话和您的编码,您可以通过拨打950333查询您的订座情况.34. We

25、must send a telex to our Los Angeles office.我们需要给洛杉矶办事处发一个电报.35. You have to refund your ticket in the place of issuance. 您必须在出票地办理退票.36. Here is your confirmation code. When you come to pick up the tickets, please show the code to the agent. 这是您的编码.您过来取票时,请向工作人员出示（编码).37. Would you like to upgrade

26、to First Class?您想升到头等舱吗?38. Would you like to pick up your ticket at the airport counter? 您想在机场售票处取票吗?39. Theres a flight which will depart at 10:30 in the morning. 上午10点半有一趟航班.40. We have seats available for that date. 这天的（航班）有座位。41. Sorry, the flight has been cancelled. 抱歉,这个航班已被取消了42. We have dis

27、count tickets. 我们这里有折扣票43. The excess baggage charge for one kilogram is 1.5percent of economy fare. 每公斤逾重行李费按经济舱票价的1.5%计算.44. What is the validation of my ticket? 这张票的有效期多长? 45. Is there an earlier flight? 还有更早一点的航班吗?46. You need to pay the refund charge. 您需要付退票费.47. May I have you your flight numb

28、er, please? 您的航班号是多少?48. The ground service staff at the airport will attach a sticker onto your ticket. 机场地面服务人员将在您的票上贴更改条.49. Your mileage account has six thousand miles. 您的里程帐户里有6000公里里程.50. If you want to upgrade by using your FFP mileage, please apply within 72 hours prior to departure. 如果您想通过里

29、程积分升舱,请在起飞前72小时内提出申请.51. When your flight mileage reaches 40,000 km in one calendar years, you will be upgraded to the Sky Pearl Club Silver membership level. 如果在1周年内里程积分达到40000公里,您将升为银卡会员.52. If you would like to change the route or name of the passenger, your ticket will be handled as a refund tic

30、ket.如果想更改姓名或航程,您的机票将视为退票处理.53. Its very hard to say, because it depends on the sale of the flight.这个说不准,因为它取决于航班的销售情况.54. There are three flights a week from _to_ . 从_到_的航班每周有三班.四、常旅客服务用语50句1. Could you please show your membership card? 请出示您的会员卡。2. Welcome aboard China Southern Airlines. Have a nice

31、 trip!欢迎乘坐南航航班，祝您旅途愉快。3. If you have any questions related to Sky Pearl Club, please feel free to call China Southern Customer Service Center at 95539. 如有任何关于明珠俱乐部的问题，欢迎随时致电南航顾客服务呼叫中心95539。4. For an overview of SkyPearl information and participating partners, please visit the SkyPearl website at htt

32、p:/skypearl.cs- 如需查询南航明珠俱乐部和合作伙伴的信息,请登陆明珠网站http:/skypearl.cs-查询.5. Our online service is available for personal information update, password modification and account access to the Sky Pearl Website.明珠网站可提供个人信息更新、密码修改和里程查询的自助服务。6. SkyPearl Gold Card members have 15kg extra baggage allowance and 10kg

33、for Silver Card members when flying with China Southern Airlines. 乘坐南航实际承运的航班时，南航金卡会员可有额外15KG的免费行李额，银卡会员有额外10KG的免费行李额。7. You can enroll online at the Sky pearl website. Alternatively, you can obtain SkyPearl Application Form onboard, as well as at the airport service center and China Southern Custom

34、er Service Call Center. 您可以通过明珠俱乐部网站入会，您也可以在南航航班上或机场服务中心和南航客服热线索取入会申请表。8. There is no enrolment fee for SkyPearl membership. 明珠俱乐部没有任何入会手续费。9. Anyone aged eighteen and above can enroll in the SkyPearl club. 年满12岁即可申请加入明珠俱乐部。10. Upon proper completion of your Application Form, you will receive a temp

35、orary SkyPearl membership card, which contains your temporary membership number. You can use this temporary membership card to begin earning SkyPearl miles immediately. 完整的填写了入会申请表后，您将留有一张临时会员卡，上面有您的临时会员卡号。您可以马上使用这张临时会员卡累积里程。11. Before receiving the permanent SkyPearl membership card, please reserve

36、 all your tickets (or copies) and boarding passes for mileage reclaim purposes. 在未取到正式的明珠会员卡以前，请保留好您的机票（复印件）和登机牌原件作为补登的凭证。12. SkyPearl membership cards are for personal use only, not for family use.明珠会员卡只限本人使用，不得为家庭共用。13. You can earn SkyPearl miles when you fly, stay, charge, book or buy from China

37、 Southern Airlines, ST Airlines or any of our air and non-air partners. 当您乘坐南航或天合联盟合作伙伴航空公司的航班，或在其他的合作伙伴入住、消费时都可以累积南航里程。14. To ensure proper mileage credit, present your SkyPearl membership card when you book or check in for each China Southern or China Southern partner flight.为了保证您的里程能够正确累积，请在预订南航或

38、合作伙伴的航班、办理登机手续时，出示您的明珠会员卡。15. Your mileage account begins on the first day of your enrollment in The Sky Pearl Club. Please be aware that retroactive credit will not be given for flights taken prior to enrollment in the SkyPearl program. 您的里程从您加入明珠俱乐部的当天开始计算。请注意入会之前的航班不允许再作补登。16. Requests for mileag

39、e reclaim will only be honored within six months of the date of the flight. 我们只接受航班起飞半年以内的里程补登。17. The higher class of service you fly on China Southern Airlines, the more miles you earn! 购票的舱位越高，累积的里程数也就越多。18. On China Southern CZ coded flights, you will earn 100% or 40% of the actual miles flown i

40、n Economy Class, depending on which discounted class you fly, 130% of the actual miles flown in Business Class and 150% of the actual miles flown in First Class. 在南航带有CZ代号的航班上，部分经济舱按照100的实际公里数来计算，公务舱是按照130的实际飞行公里数计算，而头等舱则是150累积。19. Most of the booking fares are eligible for accrual of SkyPearl miles

41、. However, some booking fares, such as Award Ticket Class booked in P,I,O,Z , or group and promotional fares in X on China Southern Airlines, are ineligible for mileage accural. 乘坐大多数的舱位的南航航班都可以累积里程，但是少数的舱位如免票舱位P/I/O/Z、团体优惠价舱位X都不能累积里程。20. Award flights booked using your SkyPearl miles are not eligib

42、le for mileage accrual. 用南航里程预订的奖励机票不允许再进行里程累积。21. If you hold a China Southern Airlines SkyPearl co-brand credit/charge card, your SkyPearl miles will be automatically credited into your SkyPearl account each month. 如果您持有的是南航与银行共同发行的南航明珠信用卡，您的南航里程会每月自动转入您的明珠账户。22. Mileage credit is applicable for S

43、kyPearl members only when a ticket reflects a “CZ” designated flight number, regardless of the operator airline(s). CZ flights include all scheduled flights, extra flights and code-share flights。所持客票上航班代号为“CZ”的南航正班和加班航班都可以参加明珠俱乐部的里程累积,包括所有定期航班、加班航班和代码共享航班23. Please reserve all your tickets(or copies

44、) and boarding passes for mileage claim purposes. 请保留好您的机票（复印件）和登机牌原件作为补登的凭证。24. All flight routes under 500Km accumulate as 500Km in your mileage account.距离小于500公里的航线要按照500公里累积。25. You can start redeeming your miles for awards and upgrades as soon as you have earned 20,000 SkyPearl miles. 当您的里程达到两万

45、公里，就可以兑换奖励机票或奖励升舱服务。26. You can redeem your miles for award tickets and upgrades by calling China Southern Membership Services Helpline at 95539. 您可以通过拨打南航会员服务热线95539来兑换奖励机票或奖励升舱服务。27. Your miles can redeem awards for your friends and relatives. 您的里程可为您的朋友和亲属兑换奖励机票或升舱。28. Award tickets are valid for

46、 six months from the date of issue. 奖励机票自开票之日起六个月有效。29. Reservations should be made for your flight(s) prior to the issuance of the Award Ticket. You may not make reservations for flights scheduled beyond 90 days from the date you book. 要开具奖励机票必须在航班起飞前订妥位置，您不允许预订三个月以后的航班。30. Once a flight is reserve

47、d, you may change the date or time of departure only once but not the flight route nor the carrier. 一旦您订妥了奖励机票的座位，您只能更改航班日期或出发时间一次，航段和承运人都不允许更改。31. Lost award tickets will not be replaced nor reissued. 奖励机票如已丢失，将不能补开或重开客票32. Award upgrades are applicable for one-way journeys only. 奖励升舱只使用于单程旅行。33. F

48、or domestic flights, only full fare service classes are eligible for award upgrades.国内航班上，只有全价的机票可进行奖励升舱。34. For international flights, classes of C, W, S, Y, T or K are eligible for award upgrades. 国际航班上，购买C.W.S.Y.T.K这些舱位都可以进行奖励升舱。35. Mileage credit for award upgrade is accumulated according to the

49、 original class of service flown. 进行奖励升舱的里程按照升舱前的座位等级进行累积。36. Award upgrades are available only from China Southern Airlines booking offices or CZ check-in counters within 72 hours before flight departure. 奖励升舱只限于航班起飞前72小时在南航售票处和南航登机柜台办理。37. After you have reserved your award ticket, (via a call cen

50、ter), you can pick up the ticket in the China Southern designated booking office .Transaction code and reservation code as well as personal certification are required. 在呼叫中心订好奖励机票的位置以后，便可以凭已取得的交易号和订座号，还有所要求的个人证件到南航指定的售票处取票了。38. After joining SkyTeam, China Southern has linked its membership levels t

51、o the SkyTeam Elite and Elite Plus levels. SkyPearl Gold card member is at the SkyTeam Elite Plus level, and Silver Card is at the Elite level. 加入天合联盟以后，南航将自己的会员级别与天合联盟的精英/超级精英级别对应。明珠金卡会员对应的是天合联盟超级精英级别，银卡会员对应的是天合联盟精英级别。39. ,China Southern Gold card holders can enjoy the benefit offered by SkyTeam me

52、mber airlines as SkyTeam Elite Plus members. 南航金卡会员可以享受天合联盟成员航空公司提供的超级精英会员权益。40. China Southern Silver card members can enjoy the benefit of SkyTeam Elite members offered by SkyTeam member airlines. 南航银卡会员可以享受天合联盟成员航空公司提供的精英会员权益。41. As a SkyTeam frequent flyer, you can accrue miles on all valid SkyT

53、eam airline flights. 作为天合联盟的常旅客，您可以在所有天合联盟成员航空公司的正班或加班航班上获取里程。42. As a SkyTeam frequent flyer, you can redeem your miles for award tickets on any SkyTeam airlines。作为天合联盟的常旅客，您可以在任何一家天合联盟成员航空公司的航班上兑换奖励机票。43. SkyTeam Elite plus and Elite members may have access to most lounges privately owned and oper

54、ated by SkyTeam partner airlines worldwide. 当乘坐天合联盟航班时，天合联盟精英常旅客可进入天合联盟成员航空公司所拥有的贵宾休息室休息。44. SkyTeam Elite/Elite Plus members can check in at priority positions at most airports simply by showing your SkyTeam Elite Frequent Flyer membership card.天合联盟精英/超级精英会员只要出示常客会员卡，便可在大多数的机场优先办理登机手续。45. Based on

55、availability, SkyTeam representatives will make every effort to accommodate your seating preference.在机上座位可利用的情况下，天合联盟的客服人员将竭尽所能为您预订所喜好的机上座位。46. SkyTeam Elite/Elite Plus member is allowed to board early for more time to locate your seat and to store your carry-on baggage. 天合联盟精英/超级精英会员可优先登机，提前进入其座位休息

56、和摆放好手提行李。47. SkyTeam Elite/Elite Plus members have priority status on the reservation waitlist. 天合联盟精英/超级精英会员的订座候补被优先保证。48. As a SkyTeam Elite/Elite Plus member, you can receive priority status on your requested flight's standby list. 天合联盟精英/超级精英会员可的机场候补被优先保证。49. SkyTeam priority baggage tags in

57、dicate checked baggage belonging to SkyTeam Elite Plus members so that your bags are delivered expeditiously to the baggage-claim area. 天合联盟超级精英会员的行李栓挂上天合联盟优先行李牌，以便您的行李能优先运往行李到达区。50. As a SkyTeam Elite Plus member, you are assured a confirmed Coach/Economy Class reservation on any SkyTeam internatio

58、nal flight of 6 or above hour worldwide - even one that's sold out. Simply make your reservations at least 24 hours before departure and purchase a full fare Economy Class ticket. 即使是售满的航班，天合联盟超级精英会员在6个小时或以上的国际航线上的订座能得到保证。只要您在起飞前24小时购买的是经济舱全价的座位即可享受以上优惠服务。五、 地面服务英语、国际、国内值机服务英语50句1. What is your nationality? 请问您的国籍？2. Could you tell me which class of service you are fl