酒店《选择计划》培训活动纲要

1、XXX 大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task:Choice Program任务 :选择计划Code序号 : RM-RES-S040Objectives:At the end of this session Reservation Sales associates to familiarize with Choice program and be able to promote them to guests, customers and in the market place.目的 :在课程结束的时候预订部销售文员将应该非常熟悉仕达屋优选择计划并能在市场中

2、向客人，客户作促销和宣传。Standard：1.All Reservation Sales associates will be able to fullyexplain thefeaturesandmembershipprivilegesofStarChoiceprogram toguestsoverthetelephoneanddemonstrateknowledgeablesellingskillsto promotememberships.2.All Reservation Sales associateswillbe able know how tomake Star Choice

3、eligible bookings?标准 :1. 所有预订部销售文员应能向来电人解释该项“选择”项目的特点及会员能享受到的权益，并能巧妙地运用销售技巧来推销该项目。2. 所 有 预订部销售文员应懂得如何处理”选择”会员的订房。Resources:Flip Chart, Handout, Computer withOpreaterminal培训器材:白板，白板纸，培训资料，带Oprea终端的电脑MethodTraining StepsTime培训方式培训步骤时间MethodTraining StepsTime培训方式培训步骤时间IntroductionShow “ (Objectives)10

4、Minutes介绍显示课程目的LecturePrologue: Except SPG program Star Choice is教学式anotherpowerfulprograminstarwood group.EspeciallyforReservationsSales Agent andPrepared on FlipSales person familiarwithitis prettyChartimportant.开场白：除了仕达屋优先顾客计划之外，选择计划是仕达屋集团另一个强有力的计划，尤其对于预订部销售文员和销售人员，熟悉这个计划是非常重要的。So the objectiveso

5、f thissession is:(Referto Objectives of this TAO)今天这堂课的目的是： （参考标准与程序The courseshouldbe dividedintothreeparts:这节课会分为五个部分来讲解：1. What is choice什么是选择计划2. Hotel operational procedure酒店运作程序3. Membership and benefit details会员利益细节4. Not eligible situation一些不允许的情况5. Additional Information额外的信息Contents内容40 Mi

6、nutesLectureExplanation& Show steps on prepared flipchart. reason for each step. Ask trainees to commentExplainMethodTraining StepsTime培训方式培训步骤时间教学式与讲解and question on each step.将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提问。10 MinutesSummaryReview Key Points:总结回顾要点：1.Ask questionsand have participantexplainthe standard and its importance.提问并请参与者解释标准及其重要性2. Summarize critique points applicable to entire group总结评估过程中对整组有用的要点3. Reinforce and discuss the point:加强并讨论以下要点：What is choice什么是选择计划Hotel operational procedure酒店运作程序Me