Uniformcleaningandmaintanance制服的清洁及维护

1、STANDARD OPERATING PROCEDURE标准操作程序UNIFORM CLEANING AND MAINTENANCE制服的清洁及维护T ASK N UMBER :LI-0003任务号：D EPARTMENT:Housekeeping部门：客房部D ATE I SSUED :August 2005制定日期：2005年 8 月GIt is important that all employees are well dressed and their uniforms are clean, well maintainedUESTEXPECTATION:and personal gro

2、oming standards are in place.客人期望：员工的衣着得体，干净，个人形象标准到位是最重要的。T IME TO T RAIN :25 minutes培训时间：25 分钟Why is this task important for you and our guests?为什么这项任务对你及我们的客人都如此重要？Answers:回答：1. I understand that my Uniform must be clean and well maintained.我知道我的制服必须干净并保存很好。2. I understand that I have to take the

3、 responsibility for my Uniform. 我知道我必须保管好我的制服。3. I can show my professionalism.我能体现我的专业水准。WHAT/ STEPSHOW/ STANDARDSTRAINING QUESTIONS步骤如何做/ 标准培训问题1) Uniform cleaningStaff have to exchange their uniform at the Uniform制服清洗Room, one for one on a clean for dirty basis.员工在制服房换制服，一个接一个的。The Uniform Attend

4、ant upon receiving the soileduniform will sort them into 4 carts, under kitchenuniform, light colored, dark colored and items for dry-clean.4 类：厨房制服房员工将收到的不干净制服分为员工制服，浅色制服，深色制服，以及干洗制服。At 10.00 AM and 4.00 PM daily, the UniformAttendant must send the soiled uniforms to theLaundry for processing.在每天的早

5、上 10 点和下午 4 点，制服房员工须将脏的制服送往洗衣房熨烫。2) Uniform InspectionWhen the clean uniforms are returned from the检查制服Laundry, the Uniform Attendant is to check on thefollowing: zips, buttons, stains, skirt or trouser hems,etc.当干净的制服从洗衣房送回后，制服房员工检查以下部件：拉链，纽扣，污点，裙子或裤边。3) Uniform Repair BookIf staff uniforms require

6、s repair/mending, the制服修补记录本staff members concerned must write the requestclearly in the Uniform Repair Book which isplaced at the Linen Room counter.如果员工制服需要修补，相关员工需要将要求清楚的填写在放在布草房柜台上的制服修补记录本中When handing in the soiled uniform, inform theUniform Attendant about the problem.当有脏制服送往时，立即通知制服房员工。4) Sew

7、ing/Mending/RewashUniform Attendant to check the repair book daily at缝补/ 修补/重洗the end of the shift and follow up on staff requests.制服房员工每天在轮班前检查制服修补记录本，执行客人的要求。Uniform Attendant to send stained uniforms tolaundry for rewash.制服房员工将脏的洗衣送往洗衣房重洗。If a uniform is beyond mending, the UniformAttendant is to

8、 report this to the ExecutiveHousekeeper and get approval for the uniformto be replaced.如果制服不能修补，制服房员工须报告行政主管看是否能更换制服。Where can I change my Uniform?我在什么地方换制服？How do I have to separate the Uniform?我怎么样将制服分类？When do I have to send the Uniform to the Laundry?我什么时候将制服送往洗衣房？What do I have to check?我需要检查什

9、么？What am I doing when something is missing?当有东西丢失后我该怎么做？What do I have to do when my Uniform is damaged?当我的制服损坏后，我该怎么办？What does the employee need to tell you?员工需要告诉你什么？What do I have to do with the repair book?我们怎么处理修补记录本？When does the Uniform need to be rewashed?制服什么时候需要重洗？When does a Uniform need to be replaced?制服什么时候需要换？Who can do that?谁能做？Summary questions ：问题概况：1. What is important about Uniform cleaning? 制服清洗重要的问题是什么？2. Why does a Uniform need to be inspected?什么制服需要检查？3. What is written in the Uniform repair book? 制服修补记录本上需要填写什么内容？4. Who repairs the Uniform?谁来修补制服？5. What happens if