酒店《务旅行标准》培训活动纲要

1、AHOTELXXX大酒店TRAININGACTIVITYOUTLINE培训活动纲要Task:BusinessTripStandard任务：商务旅行标准Code序号：OH-SM-RM-A202Objectives:Attheendofthissession,eachtraineewillbeabletoensureMarketreachtargetsareachieved.目的：课程结束后使每位学员能够确保在商务旅行中达到目标市场Standard:1.EachsalestriphastobeinaccordancewiththehotelBusinessPlan.clients标准：每个商务旅行

2、都必须遵照酒店工作计划2. Thesalesassociatewillmakeappointmentwithpriortobusinesstrip.销售员工将在商务旅行前与客户约定见面时间。3. Preparesaleskitsandpromotionflyer,etc.准备销售小册子和销售推广宣传单。4.BookaccommodationinSheratonhotelsorStarwoodhotelsifpossible.Otherwiseabidebyhotelsexpensepolicy.尽可能预订仕达屋集团内喜来登酒店，否则遵照酒店出差费用的政给o5.Followdailysalesc

3、allsstandardduringthebusinesstrip.商务旅行中每天的工作遵照每日销售拜访标准。Resources:LCD/saleskits,promotionflyer,businesstripexpenseform,salescallreport培训器材：LCD/销售小册子，推广宣传单，商务旅行费用申请表，销售报告MethodTrainingStepsTime培训方式培训步骤时间MusicLoudandthetrainerisinuniformof30secondsIcebreaksalesmanagerstandingstraightlyandsmile.打破僵局人尸曰乐

4、）训导帅看于自售经理服装面市做天贴化子员卸前。2minutesIntroduction介绍Self-introductionandgiveawarmwelcome.自我介绍并向学员表示欢迎Raiseinterests5minutes提高兴趣Questiontotestthetrainee'slevel:LectureAndquestioning讲解并提问Demonstration提问测验学员水平Doesanyoneknowwhatthesalespersondoathotel有谁知道销售部在酒店内是做什么的我们能从中获得什么Gainself-confidencemeanhalfsucc

5、ess.增加自信等于成功了一半。Question:提问Whatissalestrip什么是商务旅行Whydoweneedsalestrip为什么需要商务旅行Howcanwedoit我们将怎样做Allanswerswillbewrittenonthewhiteboardthencorrect.所有的答案将写在白板上，然后选择正确的答案。Showthestandardofbusinesstripandanswerthequestions.(useLCDandFlipChart1)运用LCD和白板展7F商务旅行标准并回答问题。1.Eachtriphastodependonhotelbusinessp

6、lanorseasonwithaclearobjective.每一次商务旅行都必须依靠酒店经营活动5minutes20minutes5minutes划或有明确的目标。Summary总结Test测验2. TrytocontactsisterhotelsorGlobalSalesOffice,findmoreinformationabouttargetmarket.5minutes尽量联络地区销售部找到更多的关于目标市场的信息。丁*力1Total72minutes3. ReporttoDirectorofSales&Marketingaboutyourtasksandyouractivityandresults写一份报告给市场销售总监关于商务旅行的目的，活动安排和结果。4. Abriefcaseorabusinesshandbag(forfemaleassociates)willcarry携带商务旅行包(女员工)5. SheratonBrandphilosophyandHotelMissionStatementshouldbepromotedwhenappropriate.适当地时间推广喜来登品牌和酒店使命宣百6. Exerciseeffectively.运用喜来登客人满意服务标准Reviewallkeypointswhich