门店质量管理体系(有中药)

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5、 ,|_|_ 一一 . I. . I I . I一- 一 - .一 . I . . I. _ _| .I 一 .一 . . I 目录1、门店负责人岗位质量职责 32、门店质量管理人员质量职责 43、门店验收员质量职责 54、门店养护员质量职责 65、柜组组长岗位职责 76、驻店药师质量职责 87、门店营业员质量职责 98、连锁门店进货管理制度 119、门店进货验收管理制度 1210、门店药品陈列管理制度 1411、门店药品养护检查管理制度 1612、门店药品拆零销售管理制度 1813、门店处方药调配管理制度 1914、门店药品销售质量管理制度 2115、门店药品效期管理制度 2316、门店进口

6、药品管理制度 2417、消费者访问管理规定 2518、门店服务质量管理制度 2619、门店质量信息管理制度 2720、门店不合格药品管理制度 2921、门店质量否决的管理规定 3122、门店质量事故处理和报告制度3323、门店质量查询管理制度 3524、门店质量投诉管理制度 3725、门店药品不良反应报告制度 3826、门店有关记录和销售凭证管理制度 4027、门店卫生和人员健康状况管理制度 4228、门店中药饮片购、销、存管理制度 4429、门店含特殊药品复方制剂管理制度 4730、设施、设备计量器具管理制度 4931、门店售后服务管理制度 5032、门店计算机系统管理制度 5233、人员培

7、训及考核管理制度 5434、门店中药饮片处方审核、调配、核对管理制度 5535、提供用药咨询、指导合理用药等药学服务管理制度 5633、门店药品进货控制操作规程 5734、门店药品验收操作规程 5835、门店营业场所药品陈列及检查操作规程 6036、门店药品养护管理操作规程 6237、处方药的调配销售操作规程 6338、门店退货药品管理操作规程 6439、门店不合格药品质量管理操作规程 6540、中药饮片养护操作规程 67:：;：- in1smsta-aliadeaid.LgaeasUiieng*iIe,-.,aid tesueteeHdu-Hil,trelfe：ni.atigman,g-e

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9、；d hniligypr iges le-nu pre Cll* sue-i-auisiptmieu-ntrlstraegesautheWueelipmentanuapplatinifinlieuaiin.ltem fr sue-i-a-1,uper-ii -a .If uis if uri ne url ebi.r fe upum pletif -mpre hesie treament if iee-sDaagte-nilig,ese-ilB lie ir ta nu thir daie inIimatin te-ni1|, a-in-ets the -mpany s noeu Vilapi

10、eifainte-nilgybe-makigenteprise.pai a nu ma nteanne has mpr illd ur her M . the ise -in sauais a nu stanuais ina rrg u.i ba ss sta niar Lng irk pr iie iue s -eki ng anu ise -tin prie-. Depeni ng the BS ., au i mpementsmaienane iilrmatinsard. Rerga ng O lgi - Igai, a nu esue the lu-e I f te R. ：niple

11、 neu a pr i - mannge *. Su-e ssu -mpet in if t lutnim lus manea n-e, reiaiiy mpr illd sea ul. Imp e nig t l eel maienane, pr i|-t toiells .T% anu lUj, rupi-tle ,. 一 -m h _at ng pum ps rea i au ilera ul if fiurM is, male na-e teas ti ge e-ie.Prmite te irk if enegy salng au-innumptin eiu-ig , -m p、e t

12、he ui eneg, -niumptin uigiiSS,|antae balane tel, I enegysligprIe-sKind shiud a uhee t tre e lite inim be ，eis if、prili ng lute-hLtlites -mpre hese au toping S , Fiunuaiin-Irulhiiti I g, maag et me-ai sm, ggle full play ti ril e if t-hni-a lupe s in a nu rral -tin if tiunesiit ng manng emet, imprile

13、L piiLes manageme nt. Ii s yar -m | letd t he biile le heaierleage, bii erpresue a mjr ri manget . -m pletd if grea rss aL l Ge neal pr H s if gglena n-e C.m pee - emisty la nstiuLin, them, -ntil, au - mplee te bile I ittegatd mannget is shatng liat in if s-e ntf- anu e-nilgi -a pr ije- s, lu-as.Cim

14、peeope-it -1 Cll* in line smulat in sem LelHipmet anu apl-aiinif-i-ilatngaerM，. sauby pi r tansImain, the tansirmatinifsuuot in ase r, te ui aer suply .sem if -mpehense teentanuu-hagevalve miLl-atinif - a millb. t-hnililg -a tansImainpitJ giup hhalhs impr 111d.-en-e a nu e-nilgy i I nilatin i s fute

15、 i n-eaed Ste ngghen t he Lhaitei st if sue itLa l unit m|r isues .rd lB-leaigthepat _laly if luper -it-a ui a nu e|_l aity le lipid mitr iil tme mannge ment, st-41、门店特殊药品复方制剂管理操作规程6842、门店计算机系统操作和管理规程6943、门店药品拆零销售操作规程7344、中药饮片处方审核、调配、核对操作规程7445、门店营业场所冷藏药品的存放操作规程76ctivities,compre hensiveandtamping S

16、afety Foundation .Troubleshooti ng,manag ementmechani sm,givefullplayto rol e oftechnicalsupervisi on a nd reali zation oftroubleshooti ng, manag ement,improve dprocess manageme nt.Thi s year com pletedt he boilerlowerheader leakage, boil er pressure,amajor ri sk management ,com pleted 29 of greatri

17、sks and 3 Ge neralpr oblems ofgoverna nce.Com plete chemistry lab construction,thermalcontrol,and completethe boilerscale integrated management, host shafting vibrati on of10 scie ntificand technologi cal project s,sucha s.Complete supercriti cal630MW on-line simulati on system developmentand applic

18、ation ofcirculating water MCC standbypowertransformation,the transformation ofdesulfurizati on wastewate r,the unitwater supplysystem ofcomprehensivetreatment and dischargevalve modification ofcoal mill5keytechnological transformationprojects, group health is impr oved. -S ciencea ndtechnology i nno

19、vation i sfurtheri ncreased. Stre ngthent he characteri stics ofsupercritica lunitmajor issues,graduallyclearingt heparti cularityofsuper critical unit a nd regul arity. Deve loped motor oiltime manage ment,switchamcatiinotnetniamnece infosr,msattaitistics, coal-oanidsehared.ReodrgmaneiazsiuremengnR

20、tsBolfotwgiare,icmagain,aprovnedstensurehteheprsoudcuccetisosnolfetvhele oRfBl.eIannovatinngtmanagement.hIencmreecahseanismdinvoefsmtmaientenntainncseciemanagnceandetmeent,cihmnpolleomgey,repntoertdinagprscoiejenccet amnadntaegcehrnsoylostgeymp.rSucceojectsssafnudl 14cteompletichnioncaolfptrwoojeaut

21、ocntotomtalcostpoeursmaicnetenntaagencoef,trheelitaobtialiltyaninmuparlprodouvcteidonsteouatput dily. Impleme ofn0ti.2n5g%.Latrwgoe-sc-claleevceolaml-afiirnetdenance,prpoweorjepcltathenmtsfleulveegsa4s8d.7e%sualfurinzdat4io2.n3,%d,erespecntiivtreificationcloy.mApclceotemplidsehvtewloopcmirentcaulati

22、nndgappupmlipscraetipoanofirkaeyndtechonvoerlhauloogfiefsourprMojectil,ls,wmoainnttehenantiaonncael tsecaimsto geteenxceercainsed.technologyproPrgoremsostethesweocroknodf pernizeer.g6y3s0aMviWsupercriticalngandconsuunmitptisonopretidmuizciengdcontr,oclosmtratepglieetes tahnedthe63u0nMitenergy consWu

23、mdepvtieolndiagopmentnaonsidsa,ppplilcaanttiownaterbalanofon-linecesitmesutl,a1ti0eonnseyrgstye-smavfoinrgsupprercorijteicctals.unitsS,escuopnedr,crwiteishoulcdala600MWdheruentiotstohfrteurbi eonnethderievcoennobmoiiclebrefeednepfiutsmofpimspertoovficompreng,outrehaecnhsive treatmentofdefectsDatangt

24、e chnol ogy respectivelyone ortwoa ndthir d.Meanwhile, information technologyachiev ements,thecompany was namedChinapow erinformationtechnology benchmarkingenterpri ses.-Repairand mai ntenance hasimpr oved furt her.M odify theinspe ction standardsa nd standards on a reg ular ba sis, sta ndar dizing

25、w orkpr oce dure s,checki ngand inspe ction project. Deepeni ngthe BFS+system,and i mplementsmaintenance informationshared.Reorganizi ng RB logi cagain,a nd ensure thesuccess oftheRB. Innovating the mechanism ofmaintenance manag ement,impleme nteda pr oje ct managersystem.Successful completi on oftw

26、oautonom ousmaintena nce, reliabilityimpr oved stea dily. Impleme nting two c-l evelmaintenance,pr ojectthemselves48.7%and42.3%, respective ly.Accom plishtwo cir culati ng pum psrepa irand overha ul of four M ills,mainte nanceteamsto getexercise.Promotethework of energysaving and consumption reducin

27、g ,com pletethe unit energy consumptiondiagnosis, plant waterbalan cetest,10 e nergy-savingpr oject s.Second, weshoulda dheretothre e on theeconomic benefits ofimprovi ng,outreachmiasurs：ad itrSriunpannnd .utg_ 25 .一.N pesnal iu，a-l-t natives Ccnfeece 203w.s.p, ui ba-ide n.ma.r ie aliens WiIs The -m

28、anget c i .caeuianays -ret sit p.IntF.ls a , d .3 d-pmetpad te nsHe-a wrkrens sue sa map.rst.te neal deatin.Bsie- iaiil idiat.rs t.ta pr.fk .f milnnget ，- m, mpr-ent sstm, r_ie thePia I, .1, bak i n .n Y-n, beynnua bu ”y m .f .f IT miln Yua, be，nd tl .”e rrguae -s atysT gea he -aag ne. mil n ,-mpreh

29、-sv-y imp - e.n Yua, a n ileae.f 1.1 milin Yua-rty ruin. s, _y su.vs .k re tI ay t “e.nt the sletlLlnne CM et a grae fu.ng -le-eg，p. r“ si st - *-a-d-f.-s- muppy sa nda lmp.ig 31H gllemen-in,一-nt3, d-n 0.1 g kW； itgatnu.u- m prve - terd - yp.we lnsm ptin rai i .” dWpr- mang -et, busi nes ma n 02%; p

30、.luat inspefmane gea，s til ad sandaded -re d t as yea, lab maaeaham.ni.n 0a g kW, suur di.Xde 114 g 3 f 05I.us and -m.-tl gk W； .d duai .n. M aiidlan *. ai- i.s and- e quva.nt aviaiiy trin-tr p.we g. bi.n iw, bby budgempeme, untf .uage aeo-nainlaa Jy .f 3 5 mil,01. eduli.n .ve te.nk .fTT mil -rie.n

31、k W.，sta- 4一-r aliel-ets is, - s.ulbiln IW, elding .f = mi* kW the anu. F-t- budg., a ilese .f . mlinIW. Seng ln.l.g rse alh, -uiydde ha za rds l.nt.llls. l.p. trengt he upevsi.n aabi-lvil at.n .f st.gh. .fsluiy iseli.ns l.d nd inseli .n, saey pr . daysuee沂水县仁兴堂旺旺医药连锁有限公司门店质量管理体系文件文件名称：门店负责人岗位质量职责编号

32、：LJYYMD-ZZ-001-2013-01起率部门：运营管理部起草人：陈靖审阅人：王晓丽批准人：宋建民起草日期：2013-06-10批准日期：2013-06-28执行日期：2013-06-28页数：1页发放范围：企业负责人、质量负责人、质量部、运营管理部、连锁门店、质量部存档(1)认真学习和执行药品管理法、药品管理法实施条例、药品经营质量管理规范、(2)(3)(4)监督、检查各岗位履行质量职责，确保药品经营质量(5)负责门店进货计划的报送，调整好进货与库存的合理结构(6)组织门店质量管理工作的检查、考核，按月审核监察工作季度表，确保各项考核指标的完成负责督促药品质量问题的处理和近效期药品的促

33、销落实工作(8)每月定期召开质量分析总结会议，提出措施，以防为主，不断改进(9)负责对消费者提出的意见及建议进行分析，不断改进服务质量，提高管理水平。(10)负责定期向总部上报药品质量信息及药品不良反应报(11)以身作则，团结员工，充分调动员工的积极性，尊重员工的创造性，增强凝聚力(认真抓好安全保卫工作，协调外部公共关系(13)有义务协助总部质量部对不合格药品实施追回及召回工作ltlies lmpreall.n -ehesle ad - pig Sae，Funatssasl s -aa-dm一 uet sae mpr.r.ubl ntmnhai_, gveul .nl .f lea maa.m

34、.pl.t. r.e.f luhni- upent Ilreae din e nt i slelearlsin ad raiat d may rediene a ndteln.11ynnget,mprpr. ls ad 14 . .les managmetThs yea lmpetd tal.s h e b.le l rhha.ta annual pr am_r riagenae lalfird-managmetlmpetd .p.w er plat .eg - d-luZai.f gr- rss ad3 Geea ”,deniriainnane. sry- lnstraat.n.f ky .

35、ln.l-ma lnt.la d saeiegaedmanng-et sshalg v.gispr sl.te -lnd pr -e CHnil and el ds ad te 630d-pmeta .mpee -pel.I e smuainsmuat.n sstm devefr suelitlauis, lupelrtla6OMWng wae MC sadypuis .f tubie d n.we tafrmain, tb.ile e. pump h e tasfmain .f dehes teament .f ts laang and third.n -hn.11y a lments te

36、 lm ,ay -snnmld -hiakey telatansfmain prts g.up hhalp.w e ifrmain .ln.lhis impr- d. Sien- ad -hn.l. i.gy be nlmakng eteprse s. Rear aeale h_ im n. - t .n s fut he inlese d Srengthe the lanteisiprd urher Mdy the isell一-f -per liia .n sa nda ds ad sta nda sgraua -bsandadiiy .f regu - . Uppd m.tng -k p

37、r .-due s lelk ng alin pr - ll l-_e manng - 5 g kW, dw 11 g kW； itgae dlu ypowe cnsmpin raii 5.2%, down 02%； polutat ns pefrmance greay re_cd compae d t las，-r ca bon UI g/k W,luludoX de ! g liW NOx 0IDg/kW; s emoal ekecy of moe ta9L8%.Rea biiy inex e quivaent avala - actr i04%, inceasid ，（ 一 polad

38、itrIs The 、”et ntFo- . d Ie .pi. nt. mannget -m, mpr of-u. b-ed ons lod on, pr . od-in ad theO-pic G- ad o1.沂水县仁兴堂旺旺医药连锁有限公司门店质量管理体系文件E 、药检编号查询-on -eh-e -d - pbg S - y IFu-1ss-s- s-ded met,mprpro. -s -d 14 .ovd iro-es manaelThis yea -mpe- t-s I e bole l rhhaot-annual pr-rea-oeesu.a m_r ri -le-ae -ai

39、fird-manael-mpietd .pow er p-t ,eg - d-JuZaiof grea ad3 Geea prob -”,-nill-In-mpee. in-ne. -nsl-aIonof e-nol-a -nlolad s-eiegg_d maogispr 0.- -Ion- s-. -nng-el sshalg v-nd p. -e tWsue-i- uninl- and s op.ie d -aeges -d Ie 63IMWd-pmetaCompee ,pe-.I e In一 on d-e sue-i-u-p-6I0MWng wae MC slady pu - of tubine dienowe Ia_rmaln, tboile e. pump I e I-s.- of dehes le-ment of ieb-ts Da-ng .nd thirdon t-hnolgy a-i-e nls Ie -mkey-t-nslm-in p. ggoup h_Il-y -snnm. Ciapow e ifm-ine-nolh smp.ve d.ogy be n-m-kng ele4ne -d -hno“ ip-es. Re- - -“