英语培训-客房部

1、精选优质文档-倾情为你奉上客房部：Housekeeping Department带客进房（1） 在引导客人时，应走在客人的左前方2-3步，将客人引至接待厅或客房。（2） 客房服务员随后送上开水、毛巾等，还应主动、适当地介绍服务设施，热情表示愿为宾客服务。（3） 客房服务员为新来的客人打开房门后自己应先进客房，一是可避免新客万一走错房间与房内客人照面的尴尬场面，二是春秋冬季的下午或黄昏、晚上较暗，而无人的空房是不亮灯的，服务人员先进去开灯，可免去客人的不便。酒店小贴士 Tips带客进房绝句1如何开灯Please slide the key tag into the key tag box on

2、the wall , and the lights are switched on.请将钥匙板插到墙上的钥匙盒上，这样灯就会亮。2、如何用水Pull up the faucet valve , then turn it to the left and the heated water will run out.将水笼头朝上提一下，然后向左拧，热水就会出来。3、设施说明Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar.这是开关、温度调节器、衣柜和食品柜。4、擦鞋服务Our hotel

3、 offers free shoes polishing service for guests. Put your shoes outside the door before you go to bed.我们宾馆为客人提供免费擦鞋服务，您在睡觉前把鞋放在门外就行。5、如何开电视To turn on the TV , just press the button on the upper-right corner .按右上角的按钮，就可以打开电视机。6、避免打扰If you dont want to be disturbed , just place this “Please do not dis

4、turb” sign outside the door.如果你不想被打扰，就将这块“请勿打扰”的标牌挂在门外。7、服务说明You can press the auto-ring on the beside control or telephone the service counter. Were at your service at any time.您可以按一下床边的自动铃或者打电话给服务台，我们随时为您效劳。8、房间位置Your room is at the end of the corridor and it is facing south and commands a good vi

5、ew of the beautiful garden.您的房间在走廊尽头，朝南，并且您可以欣赏到花园的景色。9、热水供应In the bathroom , hot water is supplied around the clock.浴室是24小时供应热水的。10、说明电压The electrical current in your room is 220 volts.您房间的额定电额是220伏。11、送冰块Ice cubes are in your mini-bar or dial No. 5 for room service .小冰箱里有冰块。您也可以拨数字”5”，送餐中心将会送冰块来。1

6、2、调温服务The temperature is a little bit low here. Let me adjust it to 20 degrees centigrade.房间温度较低，我来把它调到20摄氏度。13、电器插座There is the socket for the electric shaver.那是供电动剃须刀用的电器插座。14、其他设施We have both sauna and massage service in our hotel.我们酒店有桑拿和按摩服务。15、演示操作I am happy to demonstrate its operation.我很乐意为您

7、演示操作过程。酒店实例背景怀特先生刚在喜来登酒店办完入住手续，他向服务员询问如何前往自己的房间。Showing Customer to the RoomWhite: Good morning, are you a room attendant?Attendant: It is along here. May I show you to your room , Mr. White?White: Yes , please . Here is our room key . Oh , by the way , how do you know my name?Attendant: It was on t

8、he arrival list for Room 908,May I help you with your suit-cases, Mr. White?White: No, thanks. I can manage it .Attendant: This way , please.(after a white) Here we are. After you.White: Thank you .When will our baggage arrive?Attendant: The bellman will take it up soon.White: Very well.迎客进房怀特：早上好，你

9、是客房职员吗？服务员：不错，我是。怀特：请问908房间在哪儿？服务员：沿着这儿走过去就行了？怀特：这就更好了。这是房间钥匙。顺便问一下，你是怎么知道我的名字的？服务员：您的名字写在908房间的来客登记簿上。怀特先生，用不用我来帮您提手提箱？怀特：不了，谢谢。我能提得动。服务员：这边请。（走了一会儿）到了，您先请。怀特：谢谢你。我们的行李什么时候会到？服务员：行李员会很快拿上来的。怀特：很好。背景服务员将南茜小姐带进了她的房间。Introducing Room FacilitiesAttendant: Ill put your bags down here. Now let me show yo

10、u some of the features of this room.Nancy: OKAttendant: Your room safe is in here. We suggest you keep all your valuables in the safe.Nancy: Ill put them in right now. How does it work?Attendant: Close the door, and input a four number code. That will lock it , and you input the code again to open i

11、t .Nancy: How about TV?Attendant: The TV is here, Basic cable is included, and we have pay-per-view movies as well.Nancy: Is there any where I can check my e-mail?Attendant: There is a high-speed Internet connection in the room.Nancy: I dont have a computer.Attendant: In that case, you can use our b

12、usiness center. There are computers there.Nancy: I assume it has a fax machine as well.Attendant: Yes, everything you need. Now let me explain about the sheets.Nancy: Is there something special?Attendant: To conserve water, you can put this car on your bed if you dont want the sheets washed.Nancy: Y

13、oull change the sheets otherwise.Attendant: Thats right.Nancy: I seeAll part of saving the environment! Heres something for you. Thanks for your help.说明房间设施服务员：我把行李放在这里，现在让我来介绍一下房间的设施。南茜：好。服务员：房间的保险柜在这里，我们建议你把贵重的东西放在保险柜里。南茜：我现在就放进去。这要怎么用？服务员：关门，然后输入四位数字的密码。保险柜就锁起来了，你再输入一次密码就可以了。南茜：电视呢？服务员：电视在这里。饮食了基

14、本的有线频道，还有按次计费的电影频道。南茜：我可以在哪里查邮件？服务员：房间内有一条主高速的因特网连线。南茜：我没有电脑。服务员：那样的话，你可以使用我们的商务中心。那里有很多电脑。南茜：我想那里应该也有传真机。服务员：是的，你需要的都有。现在我说一下这些床单。南茜：有什么特别之处吗？服务员：为了节约用水，如果你不想洗床单的话，就把这张卡放在床上。南茜：否则就会换洗床单？服务员：没错。南茜：我懂了这都是为了保护环境！这是给你的（给服务员小费）。谢谢你的帮助。实战练习The room looks very nice这个房间看起来还不错背景：服务员正在向尼克介绍房间内物品的位置和使用方法Atten

15、dant: Your room is facing the garden. Its very quiet. I hope you will like it.Nick: Yes, I will, The room looks very nice.Attendant: Wonderful! Here is the master switch. This is the temperature control. You may adjust it as you like. And the different devices in the room. By the way, therere two so

16、ckets in the bathroom, for 110V and 220V respectively, the voltage here is much higher than that in the US.Nick: Oh, I can use my electric shaver. And I feel like taking a bath to freshen up after the trans-ocean flight. And how can I make an outside call?Attendant: If you want to make an outside ca

17、ll, please dial “0” first. There is a telephone directory on the writing desk. You may read it.Nick: What about the TV?Attendant: This is the remote control. There are sixteen channels including three English programs and two Japanese programs. Here is a program list. Well, is there anything I can d

18、o before I leave the room?Nick: Youve made us feel very welcome, By the way, is the tap water drinkable?Attendant: Oh, please dont drink the tap water unless it is boiled. And there are two bottles of drinking water in the bathroom, free of charge, If you need anything else, please dial 8. Were alwa

19、ys at your service.Nick: Thank you.Attendant: Youre always welcome. I hope you will enjoy your stay with us.服务员：您的房间正好面对着花园，非常安静，我想您一定会喜欢的。尼克：我一定会喜欢的。这个房间看上去不错。服务员：很好！这是总开关。这是温度控制器，床头柜上的控制板控制着房间里的各种电器装置。另外说一下，浴室里有两个插座，一个是220伏的，另一个是110伏的。这儿的电压比美国高。尼克：噢，我能用电动剃须刀了。经过越洋飞行以后，我已很疲劳，很想洗个澡恢复一下。如果有事情打电话到外边，我

20、怎样拨号？服务员：如果您想打出去，先拔“0”。写字台上有一个电话簿，您可以参考一下。尼克：电视怎么看？服务员：这是遥控器。一共有16个频道，包括3个英文频道和2个日文频道。这是节目单。在我离开房间之前还有什么事要帮忙吗？尼克：你使我们有宾至如归的感觉。顺便问一下，这儿的自来水能喝吗？服务员：哦，请不要喝自来水，浴室里放着两瓶饮用水，都是免费的。如果您有什么事，请拨8。我们随时会为您效劳。尼克：放。服务员：有事情随时叫我。预祝您在我们这里度过愉快的日子。Other facilities 其它设施背景：在宝丽金酒店办完一系列手续后，桑迪有些饿了，他向服务员询问有关酒店的其他设施服务。Sandy:

21、I want to know some information about room service, something about the restaurant andAttendant: Oh, yes, you can find the two restaurants on the second and the third floor. By the way, we have a lot of nice shops and boutiques here near the hotel, so youll find it easy to do some shopping.Sandy: Oh

22、, thats very good. Thank you for your thoughtfulness. But is there a hairdresser here?Attendant: Yes, theres a hairdresser just off the lobby to the right of the desk. I think the hairdresser is closed today. Would you like me to check and see if the hairdresser is open now?Sandy: Uh no, no. Thats u

23、nnecessary. But still, thank you.Attendant: You can call the front desk directly if you need something like a taxi or an airport limo.Sandy: Yes, I see. Well, there is only on thing I want to make sure, when is room service available?Attendant: Our room service is available twenty-four hours a day.

24、Im always at your service.Sandy: Oh, thats wonderful. Thank you very much.Attendant: have a nice day.桑迪：现在我想了解一下客房服务的情况，比如说餐厅服务员：噢，2楼和3楼各有一个餐厅，大厅里有咖啡间。顺便说一下，酒店附近有许多挺不错的商店，这样您买东西就方便多了。桑迪：啊，这太好我，谢谢您周到的服务。再问一下，饭店里有美发店吗？服务员：有，美发店就在大厅右侧。不过我想现在也许关门了。需要我去为您看一下吗？桑迪：啊，不必了。谢谢您。服务员：如果您需要其他服务，比方说要出租车或机场交通车，可以直接

25、给前台打电话。桑迪：好的，现在我只想知道客房用餐服务的时间。服务员：我们的客房用餐服务24小时都有。我们愿意随时为您服务。桑迪：啊，太好了。非常感谢。服务员：祝您今天过得愉快。酒店锦句/带客进房Sentences1. The hot water supply is from 6:00 a.m. to 12:00 p.m. 从早上6：00到午夜12：00有热水供应。2.By the way, the door locks by itself. Please remember to take out your key when you go out and leave it at the fron

26、t desk. 顺便说一下，房门会自动上锁的。您出去的时候，请不要忘了把钥匙带出来交到总台。3. The telephone is computerized. You can call any place if you like. The charges will be paid when you check out. 电话是电脑控制的，只要愿意就可以往任何一个地方打，电话费在结帐时支付。4. If youd like to have breakfast inside, mark down, and hang it outside the door before you go to bed t

27、onight. 如果您想在房间进餐，做个记号，在睡觉之前把食谱挂在门外。5. Good afternoon. Im the floor attendant. Can I help you? 下午好。我是楼层服务员，要帮忙吗？6. Here is your key. Let me show you to your room. This way, please. 这是您的钥匙。我带您去房间吧。请这边走。7. Room 2021 is a lovely room, overlooking the Beihai Park. 2021号房不错，可以俯瞰北海公园。8. Welcome to the six

28、th floor. Im the floor attendant. 欢迎来到六楼，我是本楼层的职员。9. Mind your step, Please.10. After you, Please. 请小心脚步。11. May I introduce you the room facilities? 我给您介绍房间里的设施，好吗？12. Like all the other guest rooms, yours is also equipped with an electronic safe. You can keep your valuables in it . 和本酒店其他房间一样，您的房间

29、也配置了电子保险箱。您可以把贵重物品放进去。酒店词汇GlossaryMini-bar 小冰箱Thermostat 室温调节器Floor lamp 落地灯Drawer 抽屉Closet 衣柜Ashtray 烟灰缸Laundry bag 洗衣袋Bedside table 床头柜Faucet 水龙头Bath foam 沐浴液Shower cap 浴帽Hair dryer 吹风机Jacuzzi 按摩浴缸“Please Make Up Room” sign “整理房间”牌酒店通/带客进主房Knowledge1. Before the guests arrive at the hotel, you could make a reservation for them. They may order suite, single room or standard room. When the guests come here, they should tell when and who ordered the room. As a receptionist, you should treat th