酒店日常英语表

1、酒店日常英语表Accelerated depreciation积累折旧Eminent domain保留地Account 帐户Engineering department工程部Accounting department财务部End of day 日结算时刻Accounts payable 应付帐款Empower 授权Accounts receivable 应收帐款European plan 欧式开帐法(食宿分算Actual market share 实际市场份额Evening shift 晚班Adjoining rooms 并房Executive housekeeper 行政管家(客房部经理 A

2、ffirmative action 非歧视的比例用工原则 Express checkout 快速结帐American plan 美式开帐法(食宿费合并计算法 Fair market share 公平市场份额Availability board 可利用客房数量提示板Family rate 家庭房价Arrivals report 预计抵店客人报告Feedback control 反馈控制Average daily rate 日均房价Financial statement 财务报告Back of the house 后场Floor master key 楼层总钥匙Balance sheet 资产负债

3、表(平衡表Folio 对开式帐单Bell captain 礼宾部主管Franchise 特许经营Benchmarking 比照检测法Front desk agent 前台接待Block 封房Front of house 前场Book 预定Front office department 前厅部Brand standard 特许经营品牌标准Front office manager 前厅部经理Call accounting 电话帐户Function book 团体会议及会务安排表Capital budget 大型设备预算General manager 总经理Cash flow risk 现金流量风险

4、Guaranteed reservation 担保预定Central reservation system 中央预定系统 Guest history 客户档案Centralization 集权管理Guest ledger 房客挂帐Checkout 结帐退房Guest room attendants 客房服务员 Circulating par stock 平均周转存货 HAZCOMM standard 健康安全计划City ledger 同城挂帐Houseman 勤杂工Compensation 补偿Human resources department人力资源部 Complimentary pro

5、gram 免费奖励计划 Income statement 损益表Connection room 连通房Inspector 巡视员Concierge 礼宾部经理Inventory 存货Concurrent control 经营目标实时监控 Inventory turnover 存货周转率Control 管理Job analysis 工作分析Credit card guarantee 信用卡担保定房 Job description 岗位职责Daily operations report 每日报表Job redesign 工作再设计 Decentralization 分权管理Job specific

6、ation 工作规范Deep cleaning 深度清扫Laundry supervisor 洗衣房主管Departure report 预计离店客人报表 Liquidity 债务清偿力Direct billing 过期付帐信用Loss prevention committee 预防损失委员会 Doorman 门童Management contract 管理合同Eco-tourism 生态旅游Market share 市场份额Emergency key 应急钥匙Market value risk 市价风险赞同guest room 客房hotel 酒店dining-room 餐厅check-in

7、 前台Accelerated depreciation积累折旧Eminent domain保留地Account 帐户Engineering department工程部Accounting department财务部End of day 日结算时刻Accounts payable 应付帐款Empower 授权Accounts receivable 应收帐款European plan 欧式开帐法(食宿分算Actual market share 实际市场份额Evening shift 晚班Adjoining rooms 并房Executive housekeeper 行政管家(客房部经理 Affir

8、mative action 非歧视的比例用工原则 Express checkout 快速结帐American plan 美式开帐法(食宿费合并计算法 Fair market share 公平市场份额Availability board 可利用客房数量提示板Family rate 家庭房价Arrivals report 预计抵店客人报告Feedback control 反馈控制Average daily rate 日均房价Financial statement 财务报告Back of the house 后场Floor master key 楼层总钥匙Balance sheet 资产负债表(平衡

9、表Folio 对开式帐单Bell captain 礼宾部主管Franchise 特许经营Benchmarking 比照检测法Front desk agent 前台接待Block 封房Front of house 前场Book 预定Front office department 前厅部Brand standard 特许经营品牌标准Front office manager 前厅部经理Call accounting 电话帐户Function book 团体会议及会务安排表 Capital budget 大型设备预算General manager 总经理Cash flow risk 现金流量风险Gua

10、ranteed reservation 担保预定Central reservation system 中央预定系统 Guest history 客户档案Centralization 集权管理Guest ledger 房客挂帐Checkout 结帐退房Guest room attendants 客房服务员 Circulating par stock 平均周转存货 HAZCOMM standard 健康安全计划City ledger 同城挂帐Houseman 勤杂工Compensation 补偿Human resources department人力资源部 Complimentary progra

11、m 免费奖励计划 Income statement 损益表Connection room 连通房Inspector 巡视员Concierge 礼宾部经理Inventory 存货Concurrent control 经营目标实时监控 Inventory turnover 存货周转率Control 管理Job analysis 工作分析Credit card guarantee 信用卡担保定房 Job description 岗位职责Daily operations report 每日报表Job redesign 工作再设计 Decentralization 分权管理Job specificati

12、on 工作规范Deep cleaning 深度清扫Laundry supervisor 洗衣房主管Departure report 预计离店客人报表 Liquidity 债务清偿力Direct billing 过期付帐信用Loss prevention committee 预防损失委员会 Doorman 门童Management contract 管理合同Eco-tourism 生态旅游Market share 市场份额Emergency key 应急钥匙 Market value risk 市价风险Daily Service 日常服务-(Knocking at the door.-(敲门。

13、-May I come in?-我可以进来吗 ?-Come in,please.-请进。-Please don't come in.-请不要进来。-Just a moment(a minute,please.-请稍等一下。-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房 间好吗 ?-All right.Come in,please.-好的,请进来。-Please clean it when I am out.-我马上要出去,请等一会儿打扫。-May I change the water of

14、the thermos now?-我现在可以换水吗 ?-Yes,please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访,请给加些热水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.-好,客人来访我们会端茶进来的。-By the way,is there any mail for me?-顺便

15、一下,有我的邮件吗 ?-No.If there is,I'll give it to you in time.-没有。如果有的话,我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了 ? -It's my negligence.I beg your pardon.-我疏忽了,请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是 等会儿做 ?-Since you have come,you may do i

16、t now?-既然来了,现在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is n

17、o name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My d

18、aughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的中国日报。 -Please get some copise of China Pictorial for me.-请拿几份中国日报给我。 -Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条 毯子。 -I need another pillow.-我需要加一只枕头。 -Al