UnitFive service at the Business Center

1、课程安排课程安排 Useful Sentences Post Introduction Task Practice Vocabulary Study Vocabulary Study1. express ikspres n. 快递；快邮服务快递；快邮服务2. envelop invelp n. 信封信封3. guarantee grnti: v. 确保，保证确保，保证4. manuscript mnjuskript n. 手写稿手写稿5. type taip n. 快递；快邮服务快递；快邮服务6. photocopy futkpi v. 复印复印7. print print v. 打印打印 8

2、. staple steipl v. 装订装订9. receipt risi:t n. 发票；票据发票；票据10. fax fks n. 传真传真11. handwriting hndraiti n. 笔记；字迹笔记；字迹12. plane mail 平邮平邮13. service charge 服务费服务费 Post IntroductionBackground Information 商务中心设在前厅客人前往方便的地方。能够提供电传，传真，复印、打字、秘书等五种以上服务，配有现代化通讯配套设备，以方便客人。 商务中心的工作人员一般能用外语和普通话提供服务，礼节礼貌和服务语言准确，规范。熟悉

3、商务中心工作内容和程序。熟练掌握各种操作设备性能、作用和操作技术，能进行简单保养和排除简单故障。服务迅速，给客人以方便感。 Post Introduction商务中心的职能商务中心的职能: 收发传真 打字纠稿 委托代办4 火车订票5 飞机订票6 旅游定点7 特色经营 话费充值 租车包办 Post Introduction（1） Typing:1. What font and size would you like?2. Shall I make the space larger?3. Shall I save it on your disk?4. Could you check it? Use

4、ful Sentences II Photocopying: 1. How many copies would you like? 2. Would you like me to make it a little darker/lighter? 3. The paper is jammed. 4. Shall I copy these on both sides to the paper? 5. Here is your original. 6. We dont have paper that large. Shall we copy it to two pieces, and then ta

5、pe them together? Useful Sentences 1. Please write down the country code, the area code and their number.2. Shall I make a copy of this, and then send the copy?3. May I have the address of the party?4. We can send a fax for you.（2） Fax: Useful Sentences A letter by air to Japan costs 6 Yuan RMB unde

6、r the weight of 20g.2. Im sorry, we have no parcel service. You may go to the post office. 3. Here is a registered letter for you. Please sign on the slip. If there is any mail addressed to you, well inform as soon as possible.（3） Mail service: Useful Sentences Tips1. 征求客人意见征求客人意见 Would you like to.

7、 是商务中心的工作人员征求顾客意见时经常用到的一个句型,还可以说:Would you like me to try it a little darker/lighter? 要不要我再试试调深/浅一点?Would you like me to reduce/enlarge it a little? 要不要我再缩小/放大一点?2. 邮资的说法邮资的说法 international postage 国际邮资国际邮资 domestic postage 国内邮资国内邮资 postage stamp 邮票邮票 postal service 邮政服务邮政服务 postal charge 邮费邮费 posta

8、l money order 邮政汇票邮政汇票 Make dialogue according to the situations：Situation 1: Mr. Nobel goes to the Business Center. He needs four copies of two documents, reducing it by one-fourth. Total charge is RMB 48. The clerk staples these copies for him and present him the receipt. Situation 2: Mr. Miller g

9、oes to the Business Center to get online and check his mail. The clerk tell him how to use internet Task Practice Situation 1: Mr. Nobel goes to the Business Center. He needs four copies of two documents, reducing it by one-fourth. Total charge is RMB 48. The clerk staples these copies for him and p

10、resent him the receipt. ( B=Business Clerk N=Mr. Nobel ) B: Good morning, sir. What can I do for you?N: Good morning. Would you copy these two documents for me?B: Certainly. How many copies do you like, please?N: Four copies each. Whats the rate, please?B: RMB 1 per page.N: OK. Could you reduce it a

11、 little?B: How small would you like me to try?N: Lets try reducing it by one-fourth. Task PracticeB: OK. We can try one page first. How about this one?N: Hmm. Could you try it a bit darker, please?B: No problem. Hows this?N: Fine. This comes out quite well. Just according to this sample, please. Bes

12、ides, Id like to copy on both sides of the paper.B: In that case, they are counted by two pages.N: Yes, I see. (After finishing copying)B: Would you like me to staple these copies for you, sir?N: Yes, thanks. How much is the charge, please?B: You see, they are forty-eight pages, so the charge is RMB

13、 48 sir.N: Here you are.B: Thank you. Here is the change, sir. Task PracticeSituation 2: Mr. Miller goes to the Business Center to get online and check his email. The clerk tell him how to use internet. ( B = Business Clerk M = Mr. Miller )B: Good afternoon, sir, Can I help you?M: Good afternoon. Ma

14、y I use the Internet.B: Certainly, sir. Let me dial-up. Please sit down and you can use it already.M: Thank you. Can I typed of my E-mail.B: Sure.M: Id like to copy this two pieces of paper.B: OK. How many copies do you need?M: One each. Task PracticeB: All right. Just a moment, please, sir. Here you are.M: Thank you. How much does it cost?B: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 siz