国际小包物流查询介绍

1、内容!China Post Air mail介绍!小包物流状态（正常/异常）!预防小包物流异常关怀邮件!处理小包物流异常China Post 介绍China Post 指中国邮政小包!不挂号小包(China Post-NT)- China Post 承运，不带跟踪号的小包- 物流时间：一般为30个工作日!挂号小包(China Post)- China Post 承运，带跟踪号的小包- 物流时间：一般为30个工作日- 跟踪号一般格式：RA*CN- 查询网址：http:/ number：RI779683838CN Shipping duration：11daysTracking number: L

2、S367670703CNShipping duration：11 days小包物流状态小包物流状态正常正常1.Not found，查询网址无法查询到2.丢包，物流状态停止更新，表示丢包3.状态显示delivered,客人反映没有收到，表示有可能丢包4.退件，仓库同事收到因各种原因而退回来的包裹（海关原因或未投妥等）5.中途返航，状态显示物品从目的地返回（退件其中一种）小包物流状态小包物流状态异异常常小包物流状态小包物流状态异异常常Tracking: LK701778382CN异常状态：地址问题，暂时无法投递异常状态：地址问题，暂时无法投递 因为小包的运输时间比较长，在等待间，要不断发送关怀邮件

3、安抚客人的情绪。3封售后关怀邮件时间：购买后一天(ERP发送)购买后20天(手动发送)购买后30天(手动发送)（不同产品线的关怀邮件模板和类型不一样）预防小包物流异常预防小包物流异常关怀邮件关怀邮件预防小包物流异常预防小包物流异常关怀邮件关怀邮件（小包发货后，当天ERP系统发出）Dear XXXXThank you for your purchase.Your item has been shipped out within 24-48 hours after receiving your cleared payment. Then you can see the tracking numbe

4、r at your end. Since China Post Registered Airmail is an economy cross-border shipment, which is much cheaper than UPS or DHL etc. express shipping, the Delivery Time is generally 25-35 Labor Days (approximately 5-6 weeks), specific shipping time should depend on local transportation and shipping ad

5、dress. The reason why we offer such an economy shipping method is to bring you desirable item at the best price.Your understanding and patience will be much appreciated, and should you have any concerns please feel free to contact us via EBAY MESSAGE. Well be around you within 24 Business Hours, and

6、 we are sure any problem can be solved in a satisfactory way.Kind Regards,Ebay Seller XXXX预防小包物流异常预防小包物流异常关怀邮件关怀邮件（小包正常发货后20天）Dear valued customer,Much appreciated for your waiting and I check that your item is still on the way. Please take it easy. As we said before, it would take 25-35 labor days

7、to your shipping address and longer time may be needed due to different shipping address and local transportation. If you havent received your item over 35 business days after you paid for it, please kindly contact us by EBay Message. Surely we would do whatever we can to help you out. Please know t

8、hat communication is the best way to solve the problem and any action taken on resolution center would make the payment frozen and take longer time to solve it. We do hope you have a good buying experience, and understand that the shipping sometimes is really out of our control.Any further questions

9、, please feel free to advice us by EBAY MESSAGE. Thanks once more for your purchase.Best regards预防小包物流异常预防小包物流异常关怀邮件关怀邮件（小包正常发货后30天）Hey, my friend,Sorry to bother you again.Have you received your parcel and is everything ok?Your item was shipped via China Post Registered Airmail and it generally tak

10、es about 25-35 Business Days to arrive. The exact delivery time may be different due to your shipping address and local transportation.If you have not received or dissatisfy with our goods or the goods have quality issues, please dont hesitate to contact us by EBAY MESSAGE. We promise we will help y

11、ou out by all means and Im sure we could solve the problem in a mutual satisfying way.If you already got it and feel satisfied with our service, please take your time to leave us a positive feedback and 5 stars DSR, since your recognition is our motivation in developing our small company and improvi

12、ng our service for each customer.Best regards处理小包物流异常处理小包物流异常判断：判断：1.无论是否带跟踪号的小包，一般情况下超过35天，客人没有收到物品，就定义为【异常】2.仓库同事发出【退件汇总】，在表格上的小包都为异常，这要联系客人处理处理：处理：1. 30天关怀邮件发出2. 客人回复没有收到（有可能在发货后30天、40天或者50天联系）3. 给一个deadline，让客人等（结合45天/60天来分析）4. 给客人solution（deadline/Refund/ Replacement）China Post-NT 物流异常处理:小包NT的处

13、理比较直接，因为没有跟踪号，不能准确判断物品位置。1. 35天前请求客人等7-9天，再提供resend/refund2. 42天后可以建议提供resend，如果客人不愿意，想要refund，就答应refund处理小包物流异常处理小包物流异常（NTNT）Waitto Refund（example）Hi friend,Thanks for your confirmation.As you may understand, the shipping time is largely delayed due to the festival. We do sincerely hope you can wai

14、t for 7 more days since the package is on the way now. If you cannot receive the item till 5th Jul, just inform us via eBay Message and we would resend you a new item. How do you think about it?If its urgent for you, we could refund you the money first, when you receive the item, you could return th

15、e money back to our paypal account. Waiting for your replySincerely处理小包物流异常处理小包物流异常（NTNT）Replacement : (example)Hi friend,Thanks for your communication.We are really sorry for the delay during the festival. Even though the package is still on the way, we could resend you a new one, but please confir

16、m your shipping address before the replacement, ok?As you may understand, a wrong shipping information may lead to the failure of delivery.Should you have any other ideas, please feel free to contact us.Warm regards处理小包物流异常处理小包物流异常（NTNT）China Post 物流异常处理:常见情况分为：!物品在途: 解释情况，说服客人等待!无法查询: 解释情况，否定丢包，说服客

17、人等待!丢包: 表示理解，承认邮政丢包，提供解决方法!中途返航： 事故原因归于客观，博取对方同情，提供解决方法处理小包物流异常处理小包物流异常Hi there, Thanks for your contact.No worry your item has been shipped out within 2 working days after receiving your payment.We checked your tracking number xxxxxxxxxxxx and it is on the way to you now. You can logon the site to

18、view the status . In general, it takes about 25-35 BUSINESS days for cross-border transaction.Because of BOOM SEASON, the delivery may be a little delay. Please be patient to wait for it.If you cannot receive the items till XXX(Date), please contact us for FULL refund OR replacement.Do you agree to

19、wait for about 1 week?Should you have any different suggestions, please feel free to let us know.We are certain to help you but email may be replied within ONE WORKING DAY due to TIME DIFFERENCE.Look forward to your reply ON EBAY MY MESSAGE.处理小包物流异常处理小包物流异常（物品在途）（物品在途）As you may understand, we shipp

20、ed the item via China Post Recorded Airmail which you selected (on the next day upon payment received).It generally takes about 25-35 BUSINESS Days (approximately 3-6 working weeks) to arrive. Its the most economic registered mail service in the market and obviously its tracking function is much les

21、s powerful comparing to other expensive services like DHL, UPS, EMS etc.According to our experience, the case that the parcel is totally missing is unlikely to happen, and its normal the tracking info updated a little bit late that the real shipment. So well be really appreciated if you could kindly

22、 wait for a few more days to see if the parcel will turn up at your door.Also, you can have my words here that if the parcel doesnt arrive by XX-XX, please let us know and we will issue you the refund.Best regards处理小包物流异常处理小包物流异常（无法查询）（无法查询）Hi there,Thanks for contacting us as soon you found out the

23、 problem.Just take it easy, we would try our best to figure it out by all means.We are also confused about the shipping status on the website http:/ with your tracking number (xxxx) and just contacted China Post Manager .Terribly sorry to let you know your item may get lost during the shipping proce

24、dure, which is the unexpected situation out of our control.In spite of it, we have to protect our customers interest as we want nothing more from our customers than 100% happy with their purchase.So may we suggest 2 solutions for you?1. We are glad to send you a replacement if you still want to keep

25、 the order. Please make the mental preparation on shipping time.2. We can give you FULL refund if you are urgent to buy it locally.Please let us know which one works for you.Again, sincerely sorry for any bit inconvenience it caused and your cooperation is greatly appreciated.Look forward to your co

26、nfirmation.Best regards,处理小包物流异常处理小包物流异常（丢包）（丢包）Thank you for contacting us.Much appreciate for your patience. I just tracked your item RA545337882CN and found that it is on the way back to China since the local post office might fail to contact you. According to our warehouse colleagues, however, t

27、here is no info about the return item yet. As you may know, shipping problem is really out of our control. Although the former item is still on the way, we do hope you can receive the item ASAP. May we suggest resending you a new one tomorrow?Sorry for any bit of inconvenience. Your understanding an

28、d patience will be much appreciated.Look forward to your agreement or other ideas.Best,处理小包物流异常处理小包物流异常（中途返航）（中途返航）拖延时间：拖延时间：!到达目的地（联系邮局/海关）!Partial Refund, 然后再多等一段时间处理小包物流异常处理小包物流异常（拖延时间）（拖延时间）Hi there,Good news to you.According to the shipment status, it has arrived at inward office of exchange, L

29、ocation: GERMANY on November 7th.We have attached a picture on this message for you to have a look.You can logon this website http:/ to check it.Some German customers reflected that they got the parcel after contacting with local DHL post office.In this case, may we suggest you contacting the local post office with the tracking number (XXXXX) for further information?If you still have not received the item after contacting the po