Project ICE Department Coordinator Meeting Januar……

1、4/10/2022Project ICE!1Project ICE!Department Coordinator MeetingJanuary 25, 2007, 10:00am 11:30amMaxwell Dworkin, Rm. 119 qProject ICE! Updates Susan DeLellisqMigration Planning & Process Courtney Harwood/Michelle DwyerqCWD Training Proposal and Updates Ilena WilliamsVisit our Website at www.Pro

2、jectICE. for more information4/10/2022Project ICE!2 Project ICE! Integrated Communications w/Exchange Today -A replacement of our current Eudora and Meeting Maker mail and calendar clients with Outlook 2003 on the desktop for PCs and Entourage 2004 for Macintoshes as well as a robust web

3、client for email & calendaring (OWA)Tomorrow A platform for delivery of future additional integrated communications services such as audio & video conferencing, instant messaging, voice mail and more! 4/10/2022Project ICE!3 Easier to remember and more personalized, yet scalable and meets FER

4、PA requirements These are not logins “for life” expire after 5 years w/no active roleFormat is FML123 - First, Middle, Last initial & three random digitsqICE! Mailbox Administrative Pricing FY 07/FY 08 Rates for Administrative Pricing: 150MB is the standard Mailbox Size. Rates are Per user Per M

5、onth. Groups will contract in advance, per year, for mailboxes through Program Mgt.Storage Pack 1: 150MB (default): $ 9.00 Storage Pack 2: 250MB: $ 13.00Storage Pack 3: 250MB with a cap (special use case): $ 15.00qICE! Migration TimelineAssuming the successful implementation of IDM/AD by April:Early

6、 Adopters of ICE! will start mail migrations in MayBulk of the Mail migrations will take place June November 07Calendar migration will take place after mail migrations are complete q Desktop Login Standard Has Changed! 4/10/2022Project ICE!4q PDA Handheld PolicyAs a result of the upcoming changes to

7、 our Email/Calendar system, CAIT Desktop Standards Committee has proposed a handheld/PDA policy that has recently been adopted by the CAIT Managers DLS Supports Harvard owned devices onlyThe standard hand-held devices for CA will be reflected in the standards document at /su

8、pport_services/standards.pdf that is reviewed and updated by the CAIT Desktop Working Group on a quarterly basisCA users have until Dec. 31, 2007 to migrate to a CA standard device. As of Jan, 1, 2008, non-standard legacy hand-held devices will no longer be supported by UIS DLSThe Harvard University

9、 Information Security and Privacy policies at apply to the use of hand-held devices and information stored on and/or accessed through these devices. Staff should avoid storing confidential data on hand-held devices.New options for PDA/Handheld integration to mail and c

10、alendaring with ICE! service will be available. For more information on these options, contact the UIS helpdesk at 6-2001 or your DLS representative. 4/10/2022Project ICE!5q Look for upcoming: Additions and changes to jectICE. website Were adding info on Migration planning, Policie

11、s, and more! Meetings with DLS on Migration Planning & Scheduling “Taking the Plunge” Communications Campaignq Is there interest in: Holding a MAC/Entourage Focus Group for input to CWD training? 4/10/2022Project ICE!6Review of Changes and Benefits How will the new systems affect me and what cha

12、nges will I notice?4/10/2022Project ICE!7Review of Changes and BenefitsThere are really three new systems being put in place1. Identity Management (IdM) for Automatic Account Provisioning2. Active Directory (AD) for Authentication and Directory Services3. ICE! Integrated Communications with Exchange

13、 for a new robust Email & Calendar service 4/10/2022Project ICE!8Changes & Benefits to Users with the New Systems Change: New login Name (AD)Benefit:One New login Windows Desktops ICE! Email & Calendar System (Exchange) Other Future applications What used to be three separate logins, are

14、 now one! New format: FML123 (first, middle, last initial and 3 random numbers)Change: Password Policy (AD)Benefit: Stronger password aligns with University security policy Passwords will expire every year, instead of every 90 days Minimum 8 characters w/ requirement for numbers, letters & speci

15、al characters Self-service online password reset tool (no need to call the helpdesk for password resets)4/10/2022Project ICE!9Changes & Benefits to Users with the New Systems Change: Mailbox Quota Limit (ICE!) User will need to manage their mailbox quotas! User will receive quota warning message

16、s at 80% of quota Process in place to flag users at quota Helpdesk will reach out to these users DLS reserves the right to bump users to higher priced storage tier if user continues to ignore quota warnings A system threshold will “protect” from email looping and a potential hang of the mail system

17、Quota Management will be addressed in training Change: HR Policies and Procedures HR determines whether a user account is “on” or “off” and policy exceptions Usernames are automatically generated by the IdM system Hiring Managers determine which electronic services an account can utilizeQuestions?Pr

18、oject ICE!ProjectICEwww.ProjectICE.4/10/2022Project ICE!11DLS Migration Planning & Process Courtney Harwood4/10/2022Project ICE!12SchedulingDLS is starting to meet with departments to identify potential migration dates and to note blackout dates Detailed discussion of migra

19、tion; what gets migrated with the Transcend tool, what the user needs to setup on the Outlook client Migrations will be lined up at least 1 month in advance Communication will be sent to all migration groups by DLS Data collection will be performed 3 weeks prior to gather users email information Mon

20、itor labels will be passed out to Department Coordinators to assist techs in finding the correct users/locations User Pre-Migration check lists will be distributed to help departments prepare4/10/2022Project ICE!13SchedulingDLS will give Department Coordinators training class times available to thei

21、r users based on migration scheduleDepartment Coordinators will sign users up for classes via CWD websiteSome migrations will be scheduled while users are at training, some off hoursIt is highly recommended that all users attend trainingA predetermined number of users will be migrated to AD and Exch

22、ange per niteWill start with 20 or so per nite, hope to increase number as we progressLaptops will need to be on-site during scheduled migrationsHarvard-owned Handheld devices will need to be migrated with the users present, post-migrationDevices will cease to function until they are converted4/10/2

23、022Project ICE!14Quick Migration OverviewDLS arrives on-site at customer locationDLS confirms that all users scheduled for migration are logged off of PCsDLS communicates with UIS Server Operations that it is all clear to start desktop and user migrations DLS confirms that all desktop and user migra

24、tions are successfulDLS starts forwarding users email accounts from CAMail to Exchange ServerInsures that no mail is lost, that all is forwarded to new mail server This is done with a web applicationDLS starts desktop email migrations with Transcend toolConfirms that migration is successful and that

25、 email client can send and receive mail to Outlook4/10/2022Project ICE!15Quick Migration OverviewDLS leaves a sealed envelope for each user containingUsers new login name and passwordInstructions on how to reset password (needs to be done upon first login)Outlook Quick Reference Guide produced by CW

26、DFAQs and links to training support on-lineAll migration information will available on the project website very soon4/10/2022Project ICE!16Post-Migration SupportDLS on-site technical supportLocal DLS techs will be on-sitePost-migration technical team will be on-siteHelp Desk technical support495.841

27、1Hand held migrationsNeed to be scheduled the day after migrationUsers can log a ticket with the Help Desk 4/10/2022Project ICE!17Questions?Thank youCenter for Workplace Development Presenter Name: Ilena Williams Educational Systems and TechnologyTable of Contents:-Training Material-Training Guide T

28、ask Demonstration-Training Online Tutorial Demonstration-Training Implementation-Training - Back to the Future4/10/2022Project ICE!19Center for Workplace Development (CWD)Were OUTLOOKing for Something Better!CWD is your partner to understanding Microsoft Outlook 2003 and the elements associated with

29、 the migration. CWD provides you with a library of task specific training tools with multiple delivery solutions:q Outlook 2003 Mail Quick Referenceq Outlook 2003 Facilitated Training Seminarq Outlook 2003 Online Tutorialq Entourage 2004 Mail Quick Referenceq Entourage 2004 Mail Training Guide q Ent

30、ourage 2004 Lecture-based Training Seminar4/10/2022Project ICE!20Outlook 2003 Mail Quick Reference 4/10/2022Project ICE!21Outlook 2003 Mail Quick Reference cont.The Outlook 2003 Mail Quick Reference provides the following information at your finger tips:q Description of the Mail Pane, Navigation Pan

31、e and Standard Toolbarq List of keyboard shortcutsq Series of “how tos” for basic and advanced tasksq Instructions on how to locate informationq Description of how to use Contactsq Details of other important functions q Removing messages from the serverq Managing junk mailq Establishing an “Out of O

32、ffice” automated reply4/10/2022Project ICE!22Outlook 2003 Mail Quick Reference cont.The Outlook 2003 Mail Quick Reference will be: q Available at the time of migrationq Distributed by DLS to each desktop / user4/10/2022Project ICE!23CWD Outlook 2003 Training SeminarCWD has developed a facilitated tr

33、aining seminar to help you utilize Outlook more effectively and efficientlyCWD is currently beta testing the:q Outlook 2003 Training Guideq12 modules of task based materialq Outlook 2003 Training Seminarq Facilitated trainingq Performance based q Three hours q Hands-on4/10/2022Project ICE!24CWD Outl

34、ook 2003 Training Seminarq Introduction to Outlookq Other migration elementsq Getting Started with Outlookq Sending a Messageq Managing Mailq Managing Contactsq Setting Message Optionsq Customizing Outlookq Locating and Managing Messagesq Personalizing Your Mailq Working with Contactsq Saving and Ar

35、chiving Mailq Working Remotelyq Outlook Web Access (OWA)q Sharing Folder Information4/10/2022Project ICE!25Outlook 2003 Training Seminar - Example4/10/2022Project ICE!26Outlook 2003 Training Seminar - ExampleTraining Seminar - Demonstration4/10/2022Project ICE!27Outlook 2003 Online TutorialCWD provi

36、des you with on-demand performance support The Outlook 2003 Online Tutorial includes a series of tips for preparing for the migration. It also includes:q Task specific simulations reflecting commonly performed actionsq Flexible course structure allowing for point of need / refresher trainingq Robust demonstrations utilizing production sc