船上投诉程序(中英文)

1、一、海员船上投诉Seafarers'on-boardComplaints1、海员可以对不符合2006海事劳工公约和其他相关国际公约、船旗国法规、适用的集体协议、海员上船聘用协议等规定的行为进行投诉。Seafarermaylodgecomplaintsrelatedtoanymatterthatisallegedtoconstituteabreachofrequirementsof<MaritimeLaborConvention,2006>，applicablecollectivebargainingagreement，Seafarers'employmentagre

2、ement,andotherrelativeinternationalconventionsandflagstatelawsorregulations.2、海员可以向本部门负责人（水手长、机工长）或其上级高级海员进行口头投诉。部门长接到海员投诉应尽快给予答复，如海员对投诉的答复不满意，该海员进而向船长投诉，船长应亲自处理并在接到海员投诉24小时内给予答复。Theseafarershallfirstlyexplainhisgrievancetohighrankingofficers,suchasboatswain,chiefmotorman,ortotheheadofthedepartmento

3、ftheseafarer.Theheadofdepartmentshouldthenattempttoresolvethematterassoonaspossible.Iftheseafarerisnotsatisfiedwiththewayhisgrievancehasbeenhandled,hemayreferittothemaster,whoshouldhandlethematterpersonallyandgivereplywithin24hoursafterreceivingcomplaint.3、如果投诉不能在船上得到协商解决，可以向公司船员部投诉，船员部应在三个工作日内给予书面答

4、复，适宜时，与有关海员或可能被他们指定为代表的人协商。Ifacomplaintcan'tberesolvedonboard,themattershouldbereferredashoretoCrewManningDepartment.TheCrewManningDepartmentshouldgiveawrittenreplywithin3workdays,whereappropriate,inconsultationwiththeconcernedseafarersoranyrepresentativestheydesignated.4、投诉事项可能与船上接受投诉的人或甚至与船长具体

5、相关。在任何情况下，海员均有权直接向船长或在其认为必要时向适当的外部当局投诉。这些当局可以是船东、船旗国、海员居住国或港口国的主管当局。Thecomplaintmayrelatespecificallytothoseindividualstowhomthecomplaintistobemadeoreventothemasteroftheship.Inallcasesseafarersshouldhavearighttocomplaindirectlytothemasterand,ifnecessary,tocompetentalienauthorities,understandingasthe

6、se,theshipowner,theflagstate,Seafarer'scountryofresidence,ortheportstatecontrolauthority.5、船员可以向经授权的认可组织登轮检查员提出投诉，但投诉必须采取书面形式。Theseafarercancomplaintoon-boardsurveyorsoftheauthorizedorganization,butthecomplaintmustbeinwrittenform.6、海员有权选择同船的另一名海员陪同或代表其投诉，该指定人员应能参与该投诉事项的任何会议或听证。Seafarershavetheri

7、ghttobeaccompaniedorrepresentedbyanotherseafareroftheirchoiceonboardtheshipconcernedforfilingcomplaints.Suchpersonsareabletoattendanymeetingsorhearingsintothematter.7、所有投诉和对于投诉所做的结论应予记录，记录的一份副本应提供给有关海员。Allcomplaintsandthedecisionsonthemshouldberecordedandacopyisprovidedtotheseafarerconcerned.8、公司将确保

8、提出投诉海员不受迫害，并明示船长确保海员不会因投诉而受到迫害，同时不妨碍海员通过其认为适当的任何法律手段寻求纠正的权利。Thecompanyshallsafeguardagainstthevictimizationofseafarersforfilingcomplaints,andthecaptainshalldefinitelyensurethattheseafarerscouldnotbepersecutedforthecomplaints.Atthesametimenobodycouldpreventseafarersfromtherightofredressinganerrorthro

9、ughanylegalmeanstheyconsideredsuitable.9、指定船舶电机员为船上海员投诉顾问，在保密的基础上向海员提供公正的建议并帮助他们遵循船上投诉程序。TheElectricianofficerisnominatedasthecomplaintadviseronboard.Heshouldsupplythefairadvicetotheseafarersandhelpthemtofollowthecomplaint-handlingprocedure,basedonkeepingitsecret.二、公司处理投诉程序SeafarerComplaint-handling

10、ProceduresoftheCompany1、船员公司根据海员投诉的内容进行处理，必要时由相关部门的人员组成海员投诉调查组。TheCompany'sCrewDepartmentshallhandletheseafarers'complaint,andifnecessary，establishaninvestigationteamwhichismadeupofpersonsfromrelatedSections.2、与船方建立联系，进一步收集海员投诉的具体证据，就海员的投诉向其提供公正的建议，并采取适当的措施为提出投诉的海员保密。TheCompany'sCrewDepa

11、rtmentshallcontactwiththeshiptocollectthereliableevidence,andgivefairadvicesabouttheseafarers'complaints,takeappropriatestepstosafeguardtheconfidentialityofcomplaintsmadebyseafarers.3、如公司对投诉的处置结果无法达到投诉海员的满意，双方可向主管机关申请仲裁。Ifthecompanycannotresolvethecomplainttothesatisfactionoftheseafarer,bothside

12、smayaskforarbitrationtothecompetentauthorities.4、如果收到主管当局的有关本公司海员投诉通知，公司应立即指派相关部门实施调查，与船方联系收集证据，查明海员投诉的理由及原因，并与主管机关积极配合，依据国家和国际法规妥善解决海员投诉。Ifreceivedfromthecompetentauthoritiesanoticeabouttheseafarer'scomplaintofthecompany,thecompanyshouldimmediatelyinstructtherelativedepartmentstocontactwiththes

13、hip,todoinvestigation,collectevidenceandfindoutthereasonaboutthecomplaint.Alsothecompanyshouldwellco-operatewiththecompetentauthoritiestoresolveseafarers'complaintsinaccordancewiththenationalandinternationallawsandregulations.5、将所有解决投诉问题的证据予以保留，同时确保投诉海员和船方持有一份处置结果复印件。Thecompanywouldkeepalltheevi

14、denceabouthandlingthecomplaint,atthesametime,ensurethatthecomplaintseafarerandtheshiprespectivelykeepacopyofresultofthecomplainthandling.6、投诉处理完毕后，船员公司应整理有关记录存档。公司承诺海员投诉将得到公平、有效和迅速处理。Afterhandlingthecomplaint,theCrewDepartmentshouldfiletherelativerecordsandkeepinthearchives.TheCompanypromisesthatthe

15、seafarers'complaintswouldbehandledfairly,effectivelyandrapidly.公司投诉电话TheInternalComplaintsTelephoneofshipowner:TEL:86-船员部TEL:86-CrewDepartment.E-mail外部投诉电话汀heExternalComplaintsTelephone:船员居住国主管当局:中国海事局船员管理处TheCompetentAuthoritiesofChina,asseafarer'scountryofresidence:TheCrewManagementDepartm

16、entofMaritimeSafetyAdministrationOfThePeople'sRepublicOfChina地址:北京市建国门内大街11号Add:NO.11IndoorStreet,JianguoGate,BeiJingCityTEL:86FAX:86-新加坡主管机关投诉处理部门的联络方式:Contactinformationofdepartmenthandlingseafarers'complaintsoftheMaritimeandPortAuthorityofSingapore:电话Tel:4通信地址:Postaddress:460AlexandraRoad

17、#21-00PSAbuildingSingapore119963本投诉程序的一份副本应张贴在船舶餐厅或海员易到达的公共场所内。每个海员人手一份。Onecopyofthecomplaint-handlingproceduresshallbepastedinaneasilyaccessibleplaceorinthediningroom.Eachseafarershallbeprovidedwithacopy.Appendix:A:On-BoardComplaintFormB:Flow-diagramoftheOn-BoardComplaintProcedureOn-BoardComplaintF

18、ormThisformistobefilledbythecomplaintorcomplaint'srepresentative.Ifthecompliantinvolvesallegationagainstanyotherseafarer,whichmayberegardedaspersonal,privateorintimate,suchseafarermaynotbereferredtoinanidentifiablewayinwritingthisform.此表由投诉本人或其委托填写,如果投诉涉及到对其他船员的指控,此指控被认为是个人的,私人的,此海员被认为不应填写此表.Shi

19、p'sParticulars船舶Vessel船名Date:投诉时间Place投诉地点Complainant'sParticulars投诉人Designation职务NameandPassportNo.:投诉人和护照号DateofBirth出生日期Complainant'sRepresentative'sParticulars(ifany)投诉人代理人(如有)Designation职务NameandPassportNo.:代理人和护照号DateofBirth出生日期Declaration声明：IconfirmthatIhaveagreedandacceptedto

20、accompanyand/ortorepresentthecomplainant,andtoattendanymeetingsintothesubjectmatterofthecomplaint.我确认，我同意并接受陪同和/或代表投诉者本人，参加有关投诉事宜的任何会议Signature代理人签名：Brieflydescribethecomplaint(includingdate,timeandplaceofeventandpersonsinvolvedorwitnesses):投诉事宜简述(包括日期，时间和事件的地点，参与者或目击者)Declaration声明：IconfirmthatIhav

21、enotbeenpenalisedorvictimisedinanywayforfilingthiscomplaint,andthatIhavebeeninformedthatlodgingthiscomplaintiswithoutprejudicetomyrighttoseekredressthroughwhateverlegalmeansIconsiderappropriate.本人确认未受到任何形式的处罚或被害而提出投诉，我已被告知递交投诉,通过我认为的适当的法律方式寻求纠正,不会损害我的权利.Ideclarethatalltheinformationsubmittedbymeinth

22、isOn-BoardComplaintFormiscorrectanddoesnotcontainanyfalseinformation.1declarethatIhavenotomittedanyrelevantinformationandthatmycomplaintisnotunjustified.我声明本船上投诉表中提交的所有信息都是正确的，不含有任何错误信息.我声明没有遗漏任何相关信息，我的投诉不是不合理的.IacceptthatthismattermaybereferredtotheMasterforresolutionandtheMasterwillinformmeoftheou

23、tcome.我接受此事可能由船长处理，并且船长会通知我处理结果Signatureofthecomplainant投诉人签字：AcknowledgedbyHeadofDept,Seafarer'sSuperiorOfficerorShipmaster部门长，主管高级船员或船长回执Rank职务Name姓名DateofReceipt接收时间MeetingtoResolveComplaint解决投诉会议DateOfMeeting&AttendedBy会议时间和与会人:Brieflydescribetheresultofthemeeting会议结论简述Thematterhasbeenre

24、solved:Yes/No（IfNo,pleasestatereason）投诉事宜解决（是/否）（如否，阐述原因）IfNo一ThematterhasbeenreferredtotheCompanyforresolutionon（date/month/year）.Ifother,pleasestateorganisation.如否，此投诉事宜报告公司或其他机构解决（日月年）AcknowledgedbyComplainant告知投诉者：NameandSignature投诉者签字：Date日期：SignaturebyShipmaster船长签字NameandSignature船长姓名：Date日期：AcknowledgedbyComplainant'sRep