从心理学的角度来看用户体验设计_图文

1、 from yet another. It can be helpful to understand and even experience the part of theelephant that others are experiencing.大象的故事让我想起了有着不同背景、教育或经验的人对设计的不同的观点。视觉设计师对用户体验设计有着一种观点,交互设计会有另外的观点,而程序员也会有不同的观点。理解甚至体验别人正在体验的大象的那一部分将会有一定的帮助。Im a psychologist by training and education. So the part of the eleph

2、ant I experienceapplies what we know about people and how we apply that to UX design. I take research and knowledge about the brain, the visual system, memory, and motivation andextrapolate UX design principles from that.我是一个受教育而成的心理学家。所以,我体验的那部分的大象就是我们对人的了解和我们将我们的了解应用于用户体验设计。我对大脑、视觉系统、记忆和动机做了研究和学习,

3、并从中推断用户体验设计的原则。T his article is a snapshot of the psychologists view of the elephant.这篇文章是一个对大象的心理学家观点的简单描速。1. People Dont Want to Work or T hink More T han T hey Have To1.除非必要,否则人们不想工作或者思考* People will do the least amount of work possible to get a task done.只要能完成任务,人们能少做就少做。* It is better to show p

4、eople a little bit of information and let them choose if they wantmore details. T he fancy term for this is progressive disclosure, which I wrote a blog post about recently.最好只展示一小点信息,接着让他们抉择是否需要查看更多。渐进展开是个不错的方法。最近我写了一篇关于“渐进展开”的博文。* Instead of just describing things, show people an example.别只是解释,给个例

5、子吧。* Pay attention to the affordance of objects on the screen, page, or device you aredesigning. If something is clickable make sure it looks like it is clickable.注意屏幕、页面或是设备上的对象的启示(Affordance,启示,功能可见性。如果某个东西可点击,那么就要把它做得像是可点击的。* Only provide the features that people really need. Dont rely on your op

6、inion of what you think they need; do user research to actually find out. Giving people more than they need just clutters up the experience.只提供人们确实需要的功能。别按你自己的想象认为他们需要什么;做些用户研究去确切地发现他们所需。给予他们超过他们的需要的功能只会搞砸体验。* Provide defaults. Defaults let people do less work to get the job done.提供默认。默认让人们做更少的事就能完成

7、工作。2. People Have Limitations2.人有局限性* People can only look at so much information or read so much text on a screen without losing interest. Only provide the information thats needed at the moment (see progressive disclosure above.人们只能在屏幕上看有限的信息或阅读有限文字而不失兴趣。在当下只提供需要的信息(查看上述的“渐进展开”。* Make the informat

8、ion easy to scan.让信息易于扫描。* Use headers and short blocks of info or text.使用标题和小块信息或文字。* People cant multi-task. T he research is very clear on this, so dont expect them to.人们不能同时进行多项任务。这份研究很清楚的表明了这个观点,所以别期望他们能够做到。* People prefer short line lengths, but they read better with longer ones! Its a conundr

9、um, so decide whether preference or performance is more important in your case, but know that people are going to ask for things that actually arent best for them.人们喜欢短小的文案,但是长文案又能让他们更好地理解!这是个难题,所以要抉择在你的项目里,是偏好更重要还是性能更重要。但是,要知道人们喊着想要的东西并不是对于他们最好的东西。3. People Make Mistakes3.孰能无过* Assume people will m

10、ake mistakes. Anticipate what they will be and try to prevent them.假设人们会犯错。要预见到他们会犯的错误并努力避免发生。* If the results of an error are severe then use a confirmation before acting on the users action.如果一个错误的结果严重,那么在操作之前提供一个确认。* Make it easy to “undo.”提供容易使用的“撤销”。* Preventing errors from occurring is always better than helping people correct them once they occur. T he best error message is no message at all.防止错误发生往往比发生错误后帮助人们纠正更好。最好的错误消息是完全没