6西格玛绿带培训教材(共217页).ppt

1、点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘1版本版本: 1.00日期日期: May 2003-6-4-20246点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘2

2、DAY1 第一天(定义阶段):- 6西格玛及精简优化与COQ(質量成本）的关系- COQ的脑力风暴- First Pass Yield Exercise II初始直通率的練習 IPO（輸入輸出流程）and flow diagram（IPO和流程圖）Flow analysis of dropping cards onto targetRepeating the exercise重復練習Results and discussions結論和檢討- 西格玛培训中的某些质量改进工具- 脑力风暴技术- 第一天結束 wrap up通過以上的教學引導學員對品質成本的認識運用六西格瑪就是有效的降低品質成本課程安

3、排点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘3DAY2 第二天(Variance Reduction降低变差的理解):- The power of Plato chart and the 80/20 rules柏拉圖表的功能和80/20的規則- Construction of a Plato Chart using computer- flow diagram and its

4、 associated symbols流程圖和其制作符號含義- Two 实例of flow diagram (using a common scenario)兩個流程圖的實例（使用通用的情節）- Barriers that hinder 6西格玛implementation阻礙開展執行六西格瑪的因素-Break- What is FMEA 什么是FMEA- Example of FMEA關于FMEA的實例- Group exercise on FMEA of barriers to 6西格玛implementation- FMEA presentations關于FMEA的介紹-Lunch- C

5、oncept of precision and accuracy對准確和准確的理解（Cp和Ca）- How does it link to the mean and 标准偏差（如何將平均值和標准偏差聯系起來）- Precision and accuracy example (i.e. Selection of fund manager准確和精確的實際例子-Catapult exercise I彈弓拋物發射器的思維練習一-Break- Introducing concept of variance reduction (i.e. PF/CE/CNX/FMEA/SOP)介紹降低變差的觀念-Vari

6、ance reduction 脑力风暴exercise for Catapult用彈弓發射器進行降低變差的腦力風暴練習-Catapult exercise II彈弓拋物發射器思維練習二- Computation of Catapult exercise result after variance reduction評估計算彈弓發射器游戲中的數據來了解降低變差的含義- Discussion of variance contributors討論降低變差的意義-第二天wrap up 在以上學習中通過彈弓發射器游戲的了解在游戲中掌握了解在六西格瑪中(Variance Reduction）降低变差重要性

7、点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘4DAY 3 (Measure Phase測量階段):- Recap of statistical terminology全新的統計學朮語- Histogram and a normal data對直方圖和常態數據的理解- Construction of histogram對直方圖的解釋- Transformation of data

8、數據的轉換- Calculate Cp, Cpk from non-normal data計算非正態數據的Cp, Cpk -Break- - The importance of good measurement正確的測量方法的重要性- Direct 和indirect measurement (i.e. Introduction to scatter diagram)- Risk of wrong interpretation錯誤解釋的風險- Under and variance concept in measurement system在變異范圍內的測量系統的觀念- Introduction

9、 to Gauge repeatability and reproducibility (GR&R)介紹GR&R-Lunch- GR&R example 對GR&R的計算的例子 - Calculation of measurement variance測量變異的計算- Rules of thumb in GR&R閱讀GR&R 規則手冊- Calculation of GR&R using computer使用電腦計算GR&R -Break- Interpretation graphical of GR&R解釋GR&R的繪制- Balls circumference measurement ex

10、ercise測量園球周長的游戲- Result and discussion on measurement exercise以上測量結果和方法的練習- The ANOVA(analysis of variance) method of GR&R對GR&R的方差計算方法- Day 3 wrap up 以上的培訓使學員開始接觸品質分析工具点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘

11、5DAY 4 (Measure + Analyze Phase測量分析階段): - Introduction to GR&R analysis on attribute data介紹GR&R 的數據- Example of attribute data GR&R （GR&R 的實際例子）- Attribute GR&R exercise （GR&R的練習）- Result and discussion on exercise(練習計算和討論）-Break- Computing attribute data GR&R using the computer使用電腦計算GR&R 的數據- what

12、variable data is better than attribute data為什么變差數據比品質數據好- Converting attribute data to variable data將品質數據轉化成變差數據- Example of attribute data conversion (i.e. Wu Fans project on reducing bubble defect)數據運算的實際例子- Introduction to probability theory介紹概率原理-Lunch- Probability approach (classical, relative

13、frequency)概率統計的步驟（古典方式相關頻率）- Probability rules概率規則- Probabilities under statistical independence (Marginal, Joint, Conditional)- Exercise練習-Break- Probability under conditions of statistical dependence概率條件下的統計學原理- Exercise練習- Introduction to probability distributions介紹概率分配- Day 4 wrap up 本天是學員掌握基本的統

14、計原理点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘6DAY 5 (Analyze Phase分析階段): - What is a binomial distribution ?什么是二次項分配- Conditions for the use of the Bernoulli trials (流程)- Graphical illustration of a binomial di

15、stribution二項次分配繪制的說明- Measures of central tendency and dispersion for binomial distribution 二項次分配的集中趨勢和離散趨勢的測量- Probability calculation with binomial distribution用二項次分配計算概率- Binomial distribution case studies二項次分配的案例學習- Characteristics of the Poisson distribution泊松分配的特點- Probability calculation usin

16、g Poisson distribution用泊松分配的概率計算- Poisson distribution as an approximation of binomial distribution 泊松分配是一個比較接近二次項分配的-Break- Poisson distribution case studies泊松分配案例的學習- Introduction to normal distribution介紹正態分配- Characteristics of normal distribution典型的正態分配- Areas under the normal curve正態曲線內部的區域面積的理

17、解- The use of normal probability distribution table使用概率分配表- Probability calculation using normal distribution利用正態分配計算概率- Normal distribution case studies正態分配案例的學習- Using computer to calculate probability of different distribution 利用電腦計算不同性質的概率分配-Lunch-点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海

18、量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘7DAY 5 (Analyze Phase分析階段): - Random sampling: Basis of statistical inference隨意抽樣統計推理的基礎- Introduction to sampling distributions介紹取樣分類- Concept of standard error and sampling from normal population-Probability of the

19、 sample mean樣品平均數的概率- Central limit theorem中心極限定理- Exercise to demonstrate central limit theorem中心極限定律的練習- Result and discussion結論和檢討-Break- Confined interval and population mean estimation信賴區間和 Continuous data集中趨勢的數據- Discrete data 離散趨勢的數據- Determining sample size決定樣本大小- Continuous data集中趨勢的數據- Dis

20、crete data 離散趨勢的數據- Finite and infinite population and the associated impact to the confidence interval- Exercise on confidence interval信賴區間的練習- Day 5 和week 1 wrap up課程安排点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录

21、光盘8Our Mission 我們的任務To drive operational excellence through the deploy of 6西格玛initiatives in optimal-electronics Asia sites.開展六西格瑪是通往卓越的亞洲最佳電子行業的道路GOAL目标目标 1) To consolidate Asia effort in 流程改进through 6西格玛initiative.2) To share best practices across Perkinelmer Asia Sites.3) To entrench 6西格玛culture

22、in optimal electronics Asia sites, 和make it the way of life for our people.点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘9Explain 和motivate others in the 6西格玛哲学Underst和characterize the 6西格玛组织支持结构Describe 和explain t

23、he role of 6西格玛黑带, champion 和绿带.Certification 流程in Asia 6西格玛deploymentHow does 6西格玛drive 产品ivity 质量 deployment Perkinelmer 6西格玛implementation strategyUnderst和the importance of motivating others to inculcate 6西格玛culture点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，V

24、CD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘10Vision 和哲学和哲学:Develop BETTER, FASTER, 和LOWER COST 产品 和services - aggressively attack the cost of 质量 (COQ), leading to higher customer satisfaction 和retentionPrimary Focus:Eliminates variation in all business 流程es to reduce costs 和increase customer

25、satisfaction Definition:A 方法 to identify 和minimize variation in a 流程, resulting in 3.44 PPM defectiveA Vision,A 哲学哲学一個方法一個方法,一個改进工具一個改进工具工具工具一個基准一個基准一個標准一個標准点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘11Ways to c

26、reate business, operation 和technology breakthrough in meeting goals associated with doing things better, faster , lower cost in all 产品和services6西格玛develop people towards 世界级别优秀culture in company for competitive advantagesMost powerful breakthrough management 工具 Drastically improve bottom line Minimi

27、ze waste 和increase resources while increasing customer satisfaction 6西格玛can result in increasing market share, reduce operation costs 和profit growth.点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘121970s Japanese fi

28、rm took over Motorola TV factory in USA 和reduced 缺陷by 95%!1981Motorola CEO Bob Galvin challenged company to a 10 x 质量改进in 5 years1985Paper on “Defect 和Correct vs. Error Free Assembly” by Smith from Motorola1988 Won Malcolm Baldrige award for Total Customer Satisfaction1988 6西格玛Research Institute for

29、med: Implementation strategy-Guidelines-Advanced 工具s点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘13Continuous 改进改进改进Time6西格玛西格玛Breakthrough 方方法法Normal Continuous 改改进进Breakthrough 改进改进改进Time Incremental 改进改进resulti

30、ng from a consistent series of many, small 改进改进activities Quantum Leap 改进改进driven from a one-time, 10 times 改进改进 点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘14通过通过6西格玛获利的实例西格玛获利的实例交付世界级别优秀质量的产品降低业务活动中的缺陷缺陷和cycle

31、time主打产品和流程知识提供系统的工具和技术Create opportunity for business growth 和increase profitabilityCreating a learning 组织by building teamwork , sharing of success ideas, best practice Improve communication 和teamwork点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘

32、，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘15流程改进流程改进产品和服务改进产品和服务改进投资商关系投资商关系设计方法设计方法供应商改进供应商改进培训和招聘培训和招聘作出决定的流程作出决定的流程Communicating 6西格玛西格玛visionTake ownership to be a change agent提供支持和提供支持和resourcesRemove barriers to success点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD

33、5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘16绿带绿带- A part-time person who undertakes projects of lesser scope than a 黑带 project. 黑带黑带 - A full-time person who leads critical projects.Master 黑带黑带 - Mentor to Black/绿带s. Champion盟主盟主 - Sponsor of a project.点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)h

34、ttp:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘17開展六西格瑪的方法和流程開展六西格瑪的方法和流程 ApplyReviewTrain培训is Conducted by Master 黑带sPlanProject Selection 流程is Managed by ChampionsProjects企化MEASURE (M)IMPROVE (I)ANALYZE (A)CONTROL (C)Dollars SavedPROBLEMDEFINE (D)点同职场助手频

35、道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘18ResponsibilityPeng YangPeng YangLim CSLawrence TanLawrence TanLawrence TanLawrence TanLawrence TanXChiaXXChiaXXXXXXXRickXRickXRickXXRickXXFooXXJohnXXXRodneyXRodneyXRajXXAngX

36、AngelaAngelaXXKlausXXKlausXJennieXXTay SWXXDennisXAngelaXAngelaXJennieSingapore Policy Deployment Matrix 2001Reduce COQ from 5.6% to 4.2%Improve Total Customer ResponsivenessPenetrate into Digital Camera Market for FTPenetrate into High Volume Strobe Board for TC & TransformerCreate New Market/Appli

37、cations for Warning Beacon LampsBuild in Six Sigma QualityProductivity through Process DevelopmentProductivity through Lean & Six SigmaDrive material cost savingImprove DAP from 45 to 54 daysPenetrate into Strobe PCBA market for Digital CameraDrive business efficiency through e-Business/ITDrive DSO

38、Reduction (HeiLight)Productivity through Equipment DevelopmentAchieve DCI of 55 ?Productivity through Facilities ManagementDrive DSO Reduction (HeiSensors)Accelerate Asia ShiftBuild deeper bench strength pipelineImprove customer DOT from 88% to 94%Financial Forecasting ModelReduce Non BOM Spendiing2

39、21111Lead in Asian sites for innovation and technologyXXXAccelerate Growth RateDrive Operational Excellence - Speed, Quality & CostInitiativesImprove PFL yield from 85% to 90% (Saving US$1.2M)Reduce PFL Customer Return PPM from 9K to 5KReduce PFL Inoperation Outgoing PPM from 150 to 50Reduce QUSA (A

40、&U) Customer Return PPM from 1.5K to 500Reduce QUSA (S&Q) Customer Return PPM from 25K to 3KReduce PCBA Customer Return PPM from 9.5K to 2KStrategyImprovement ProjectsTarget Results2001Reduce QUSA (S&Q) Inoperation Outgoing PPM from 85 to 40Reduce QUSA (A&U) Inoperation Outgoing PPM from 50 to 211Su

41、stainImprove Cash Flow on NOPAT to 109%XXPcs/Man-HrCashNOPATXXReduce Unit Cost by 15%XRequiredGrowthNon-CriticalCost/UnitIncrease Sales by 10%Reduce Customer Warranty DPPM from 9K to 5KX2BreakthroughsPriorities11112e-SCM (CPFR)/e-Procurement12Direct shipment of PCB RM to WearnesImproved vendor deliv

42、ery performance12Special Quartz transfer from Spore to ShenzhenDevelop on-the-job experience through job rotation with AsiaIncrease HPG capacity to 45K lamps at 85% yieldIncrease Short Arc Graded Seal capacity to 7K lamps at 80% yieldImplement LOR for all employeesIncrease Cermax production to 62K l

43、amps at 85% yieldVoltarc : to fully transfer UV germicidal lampsMass production for 4th Gen. Capillary devicesTransfer 3rd Gen. To ChinaReduce DSO for 70 to 65 for Heimann SensorsSupplier Payment Terms from 30 to 45 DaysIncrease customer base from 1 to 3Minaturized Triggercoil for HV SUC markets1.8m

44、m OD PFL with high pressure XenonReduce DSO for 65 to 57 for Heimann LightingDirect Material Reduction of US$2.2M (VACD)e-Storefront (Cust. Service/Sales Automation) (SBE sales of US$50M)11111112111Chong HJChong SPFoo Wai HinMark TanJeffery ChuaRoy LeeGasteierAng S HAng S HPoo B SPoo B SVictor PowDi

45、ana TanJulia TanTay S WWangBobby SeeRoy GanJeffreyJeffreyXXXXXXXXXXXXXXXXXXXXLinking to the Goal Deploy Matrix目標開展矩陣圖目標開展矩陣圖点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘19 Identifying key business areas where brea

46、kthrough is needed Identifying area with the highest saving Identify the right 6西格玛candidates in accordance to selection criteria 提供支持of resources to train 和equip people to attain stretch goals Set measurement matrix 和track progressRecognition 和reward successCreate opportunity 和channel to propagate

47、success stories to generate culture change 点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘20Trained in 6西格玛Develop a 6西格玛Deployment PlanWork with management to identify right 6西格玛candidatesDevelop a Focused Schedule

48、 培训Serve as mentors for candidatesCertify 6西格玛CandidatesIdentify MentorsMonitor project selection 和progressWork with management sponsors on reward system 和propagating successDevelop a 6西格玛Network to enhance communicationReview 和Improve 6西格玛流程点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下

49、载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘21Assist Department to identifying operating 和business issue in this area :Set Stretch Goals, Measure, Improve, Document, TransferLead 和managed 6西格玛ProjectsAct as Breakthrough Strategy expertsLead 和direct team in project execu

50、tionStimulate Champion thinkingReport progress to appropriate leadership levelsInfluence without direct authorityDetermine the most effective 工具to applyBe a Change AgentMotivate others to set 和accomplish stretch goals with 6西格玛philosophies 和methodologies培训of 绿带s点同职场助手频道点同职场助手频道 (http:/(http:/或或http:

51、/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘22Focus on Projects that tie directly to their daily workTo help deploy the success of 6西格玛Lead 改进projectsGathering 和analyzing dataExecuting experimentsCapture 和Sustain 6西格玛Gain提供leadership in areas of uses

52、 6西格玛methodologies点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘23Champions Master BB Black Belts Green BeltsQualificationsSeniors executives and Managers Familiarity with basic and advanced statistical toolsTechni

53、cal Degree & Chief Engineer or Head of Customer Service Master of Basic and Advance statistical toolsTechnical Background . Black Belt might be Engineer with four years experience or more. Full time in Project Management . Mastery of Basic Statistic toolsTechnical and Support Background. Their curre

54、nt positions are associated with the problem need to be solved. Familiarity with basic statistical tools ProfileStrong proponent of Six Sigma who asks the right questions . Repeated Leader and mentor of business issues. Management positionExcellent in the knowledge and application of statistical too

55、ls. Chief Engineer or Head of Customer Service Master of Basic and Advance statistical toolsRespectable by co-worker and management. Master of Basic and Advance tools able to turn into informationRespected by co- worker peers. Proficient in basic and advance tools , able to turn data into informatio

56、nFunctionAct as resources manager Inspires and Share vision Planning Deployment activities Develop Measurement and Gain in costing Mentors of BB Internal consultant & Trainer of Six Sigma Out of Box thinking for improvement Part of Six Sigma leadership Team Leader of Strategic high impact projects.

57、Change agent teaches and mentors cross functional team members Full time project leader Leader process improvement teams. Trains members on tools and analysis with BB Part-time on a projectTraining4 days Mentor Training Six Sigma Development and Deployment Two week Six Sigma Master Training Certifie

58、d Black Belt Four 1-week sessions with three with project to apply project review in every sessionTwo 1 Week sessions with one month in between to apply Project review in 2nd sessionNumbersOne Green Belt per 20 EmployeesOne Black Belt per 100 employees. 100 000 employees would require 1,000 Black Be

59、ltsOne master Black per 30 black belts. Master Blacks Belts can represent divisionOne champion per business group or manufacturing site点同职场助手频道点同职场助手频道 (http:/(http:/或或http:/)http:/)海量资料下载海量资料下载提供管理培训讲座光盘，提供管理培训讲座光盘，VCD5VCD5元元/ /盘，压缩盘，压缩DVDDVD光盘光盘1010元起，非刻录光盘元起，非刻录光盘246西格玛西格玛PROJECT MASTER STRATEGYD

60、EFINE ANALYZE MEASUREIMPROVECONTROL1. What 流程es are you responsible for ? Who is the owner of these 流程es ? Who are the team members ? How well does the team work together ? 2. Which 流程es have the highest priority for 改进? How did you come to this conclusion ? Where is the data that supports this conc