商超零售卖场百货门店运营管理 沃尔玛 基础领导艺术培训课 Lesson08-Motivition

1、Store of Learning第八课培训店领导艺术阅读练习Store of Learning- Confidential - TIME MMMM, yy January, 09 Training, HRPage PAGE 7 of NUMPAGES 7“We can do what we know. The more we know, the more we can do. Talk to your associates, talk to each other, learn and teach.”“我们能做我们了解的事。我们了解的越多，我们能做到的就越多。当你的员工谈话，彼此交谈，彼此学习

2、。” Tom CoughlinLEADERSHIP LESSON领导艺术课程Motivation动力How many times have you heard something like: Bob sure knows how to motivate his people. or Susie just cant seem to get her people motivated? The key to motivation is understanding people. 我们听过许多次像下的话：“BOB确实知道如何激励他的同事。”或者“Susie看起好像不能使她的同事受到激励。”动力的关键是

3、理解人。Why are we, as Managers, so concerned about motivation? Motivated Associates, working under conditions where moral is high, will produce better results.为什么我们做为管理者那么关心动心？在工作动力的员工在通常的条件下工作是高效的，将会形成好的结果。Understanding People理解同事One important aspect of understanding people is that people are primaril

4、y interested in satisfying their own self-interest first. Before we can meet the needs of others, we first have to satisfy our own needs. But remember, people are different; it is your role as a Manager to find out what motivates each of your Associates.理解同事的最重要的一个方面是人最基本的兴趣在于首先满足他们自己的个人受好。在我们面对他们的需

5、要他们的需要以前，我们首先满足我们自己的需要，但记住，人是不同的，作为一名管理者找出激励你每个员工需要是你的目标。Motivation is an internal element. What motivates one person will not necessarily motivate another. One thing is constant, that is the craving for recognition. Everyone wants to believe that they are important and have worth. They want and nee

6、d to be recognized and praised for their accomplishments. Praising people for their positive performance proves to be a more effective motivational tool than constantly pointing out the negative aspects of their work.动力是一个内在的因素。可以激励一个人的东西不一定适用于激励他人，一件事物是固定的，那是对认识的渴望。每个人希望相信他们是重要的，有价值的。他们需要被认可和表扬他们比不

7、断的指出他们工作的错误方面是更能提高有效的工作热情的工具。People today are more aware of the world around them. They have to feel that their work has meaning and importance. Managers must realize this change in people and act accordingly. This requires Managers to approach Associates differently than before and look at things f

8、rom their point of view.今天的人们对他们周围世界有更多的意识。他们不得不感到他们的工作有意义和重要性。管理者必须意识到在同事中的变化并且根据此变化行动。这就要求管理层比以前接近员工，从员工的观点去看待事情。Find out what your Associates want. Put yourself in their shoes. Remember that Associates want to feel important and desire praise. 找出你员工之所需。使你自己处于员工的地位。记住员工想感到重要并且渴望表扬。Have you ever ac

9、complished something or performed a task well and had it go unnoticed? How did it make you feel?你有完成一些事情或很好的执行了一项任务但没有使你被注意的经历吗？它给你的感受是什么？People usually feel hurt when accomplishments go unnoticed. As a Manager, a very important part of your job is knowing when and how to recognize the performance o

10、f your Associates. An important note to remember here is that we are talking about earned praise. Nothing will destroy your credibility as a leader more quickly than to give recognition where it is not due. Also, strive to be sincere with your praise. If you are insincere with your Associates, they

11、will spot it and quickly lose respect for you. Learn to sincerely praise and recognize your Associates when it is due.当完成事而没被重视时，人们通常感到受伤害。作为一名管理者，你工作的一个重要部分是知道什么时候和怎样认可你员工的表现。记住这点的一个重要提示我们正在谈论关于赢得表扬。没有什么比你指出不负责的地方更快的毁掉你作为一个领导者的信誉，用你的表扬和力求真诚。如果你对员工不真诚，他们会指出并且很快失去对你的尊敬，当需要时，学会真诚的表扬和认可你的员工。Ways to Mot

12、ivate激励的方式We have discussed what motivation is and why it is so important. Now, lets actually discuss some ways in which you can help your Associates become motivated.我们已经讨论了动力是什么和它为那么重要。现在，让我们实际讨论一些你可以帮助员工的动力的方式。Examine Your Strengths Once again, we get back to the basis of leadershipyou have to kn

13、ow yourself to motivate others. Use your strong points to help others. 检验你的力量曾经，我们回到领导艺术的基础你不得不使你自己知道激励他人。用你强大的观点去帮助他人。Example: If you have a good sense of humor, dont cover it up; use it to motivate your Associates. The important thing to remember is to always strive to build on your strengths. Alo

14、ng with this, strive to improve your weaknesses. Learn to be satisfied with yourself and the talents you have.例如：如果你对荣誉有好的感受，不要隐藏它；用它激励你的员工。要记住的重要事情是要不断力求增强你的能力，按这种方式，努力增强自己的不足，学会满足你自己和你会具有的天赋。Care Learn to care about your Associates and yourself. They cannot be motivated if you dont have a genuine

15、care for them. Many times this will take a lot of work and practice on your part. It is only natural that we will like some Associates more than others. However, the ability to see good and worth in those that we dont necessarily like personally is a key point to motivation.关心学会关心你的员工和你自己，如果你不是真正关心他

16、们，他们是不会被激励的，很多时候，这会花很多功夫而是在你的工作范围内，通常来说，很自然我们会更喜欢一些员工，然而，从这些我们无须喜欢与否的人们中，找出好的与不那么出色的能力是我们激励的非常重要的一点。Listen Actively In our section on communication, we will discuss in more detail the art of listening. Just remember this, if you learn to listen more and talk less, you will find out a great deal more

17、 about your Associates. This will certainly help you in your efforts to motivate them.不断倾听在我们沟通方面，我们会在倾听艺术方面讨论更多的细节，只要记住，如果你会听多些，少说些的话，你会找到一个对待你员工更好的方式，这必然会帮你更好地激励他们。Find Others Strengths This will be easier with some Associates than with others. Some peoples strengths are obvious and you will natur

18、ally recognize them. The key is recognizing the strengths in average and weak people. Realistically, they are the ones who need your encouragement and will be motivated if you recognize their good points. 发现他人的长处这条对于一些员工比其他人更容易，有些人的长处很容易被发现，然后你会很自己地认可，而找到他人长处的关键在于发现那些普通的或稍弱些的人们的优点，事实上，他们是最需要你的鼓励而且如果

19、你发现了他们的长处，他们会被激励。Provide Positive Reinforcement As we mentioned earlier, the best reinforcement is praise. Dont fall into the trap believing that money or raises are the best forms of reinforcement. Money is a maintainer, a persons pay has to be a certain level or they will not be motivated. However

20、, pay itself cannot be used as a motivational tool. Be sincere and recognize those positive achievements.提供正面强化正如我们前面提到过的，最好的加强方式就是表扬，不要进入一个误区，以为钱和升职是最好的加强方式，钱是必须的，一个人的工资言在某一个水平，或许他们不会被激励，但是薪水本身不会是一个激励的工具，而应该由是真诚和发现优秀的成绩。Obtain Involvement Associates want to feel that what they do is important. If t

21、hey have a specific job assignment, they want to have input on how it is done. Learn to work with your Associates, allow them the opportunity to work with you in making decisions that involves their work. If your Associates feel that they have some involvement in what they are doing, then they will

22、be motivated to make certain that it is done correctly.获得参与权员工都希望他们所做的很重要，如果他们被分派到特别的任务，他们希望有权决定如何去做，学会同你的员工一起工作，让他们有机会决定他们也会参与的工作的决定，如果员工感到他们自己可以控制一些他们需要做的事，他们会被激励，并把每一件事做好。Lead By Example If you want motivated Associates, then you must be motivated. Your people look to you to set examples for them

23、 and will act according to the way you do. Many times, you feel anything but motivated, but you owe it to your Associates to maintain your enthusiasm. Motivation is contagiousif you are a motivated Manager, then you will have motivated Associates.以身做责如果你想激励员工，你必须先被激励，你的员工看到你为他们做的榜样也会跟着去做同样的事，很多时候，你承

24、担所有的但你受到激励，但你会把这些归功于你的员工来保持他们的热情，激励是没有中断的如果像一个充满干劲的管理者，你就已经激励了你的员工。Ensure Rewards Make certain that your Associates receive proper recognition and rewards for their work. This also means taking fair and appropriate disciplinary action when they dont perform. Dont make empty promises but do not allow

25、 good work to go unrecognized.确保表扬保证你的员工获得适当的认可和其工作的肯定，这也意味着当他们没有是成工作会受到批评。不要空许诺，但也不会对出色的工作视而不见。Provide Strength Strive to continually improve yourself and your Associates. Self-development is critical if you intend to improve and grow as a Manager. Search for opportunities for your Associates to im

26、prove themselves. If people feel that there are opportunities for them to grow and improve themselves, then they will certainly be more motivated on their jobs.提供加强的机会不断努力提高你自己和你的员工，如果你想进步并成为一名管理者，自我发展是至关重要的，为你的员工寻找机会并让他们发展，如果员工感到他们有机会发展，他们就得到了激励。Expect Excellence Expect your Associates to be the be

27、st they can be dont expect perfection, but do expect excellence. If Associates are striving to be the best they can be, they will almost always be motivated.追求卓越期望你的员工都到他们尽可能的好但并不是要他们尽善尽美，只是追求出色，如果员工都尽力做到了他们能做的，你已经成功了。Summary概述The key to motivation is taking as much interest in your Associates as in

28、dividuals as you do in their work. Associates will naturally do better work for a Manager they respect. Taking an interest in your Associates as people is nothing more than treating them with the courtesy, thoughtfulness and consideration that one human being deserves from another. Take the time eve

29、ry day to do the following:激励的重点在于让员工象你在他们的工作一样产生那么大的兴趣，员工将会很自然地做到管理所希望的，对你的员感兴趣这些深思熟虑过的礼貌地对待人应得的东西，每天花时间做好以下几件事：Say a pleasant good morning, even when you feel anything but pleasant about it yourself.开心地说早上好，甚至你有什么不开心也只应该你自己知道。Remember Associates first and last names and always call them by their f

30、irst name. 记得员工的名字，而且经常用亲切地方式叫他们。Learn something about the hobbies, special interests, backgrounds and families of your Associates so you can communicate informally with them about something other than work.了解员工的习惯，特别受好、背景、家庭、以致于你可以适当的进行沟通而并非谈工作。Hand out sincere compliments.真诚地赞扬。Avoid the habit of “fault finding”; instead try “good finding.”避免“找错误”，而应该“找到好的操作”。Store of Learning第八课培训店领导艺术议题WEEK 8