技术支持工程师书面英文教学课件

1、Written and Spoken English For Technical Support Engineers 技术支持工程师掌握正式书面用语和口语的重要性 一、更好地促进沟通，落实客户的问题和解决问题。 三、更具专业性，提升公司的软实力。 二、提高个人能力，增进技术能力。 技术支持工程师如何使用正式的书面用语？邮件用语附件是，请参阅。 Please kindly find the attached Attached please kindly find the Enclosed is the , please kindly find it. Attached you will find

2、 Please kindly check the documents in the attachment我已经收到您的邮件。 I have received your email (yesterday/last week/this morning). Your email has been received. pls see below screenshot in red circle,请看图片红圈截图非常感谢您的回信。 Thanks very much for your early reply. Thank you for your email. 我明白您的意思。 I know what y

3、ou mean. I understand what you mean. Got it. （*非常口语化，适合于关系很熟悉的同事朋友之间。） 我不太明白您的意思。 I do not quite understand what you meant. Do you mean ?I have some problem understanding what you meant. 能具体解释一下么？您能在说的清楚一点么？ Could you please put it in a clearer way? Could you please explain it in detail? Could you p

4、lease further explain it? What do you mean exactly by saying？ 邮件用语The Top German Retail mpaniesTheGerman retail industry has 17 companies on the Deloitte list of the top 250 global retailers.Germans 17 retailers account for 9.6% of the revenue of the top 250 global retailers.Germany is part of the B

5、ig Three of the European economy along with the UK and France.如有问题，请随时和我联系。 Contact me if you have any problem. If there is any uncertainty, feel free to contact me. Call me if you have any problem. 如有建议，请指出。 Please let me know if anything needs to be improved. Your advice/suggestion will be greatly

6、 appreciated. 我会进一步修改/检查的。 I will further modify it. I will further check it. 一旦确认，我会立刻/第一时间通知您的。 Once confirmed, I will let you know immediately. Once confirmed, I will notice you ASAP. （*ASAP=as soon as possible 尽快） 邮件用语希望尽快得到您的回复。 Im looking forward to your early reply. Your promote reply will be

7、 greatly appreciated. Your early reply will be highly appreciated. 谢谢。 Thanks a lot. Thank you very much. Many thanks. （*用于关系熟悉的同事朋友间。） 希望您一切都好/万事如意。 I hope everything goes well with you. I wish you all the best. 邮件用语Thanks for your understanding. 谢谢您的谅解 Also please let me know if you need any other

8、 information 另外，你们还需要其他信息 吗？ Will get back to you ASAP. 会尽快回复你！ Lets discuss this then 到时我们讨论下这个问题。 邮件用语Please see the reply below in red 请看如下红色的回复 Please check at your side and comment 请你们那边检讨一下并回复。 Noted and understand all below, see reply in bold black(请看黑色粗体回复） FYI=just for your reference/inform

9、ation 供参考 To sum up 总结如下 Noted and thanks for reminding. 知道了，谢谢提醒。 Please see the attached pictures firstly 请先看附件的照片 Please see the attached technical data. 请看附件的技术数据 Based on this information, could you please check.基于此信息，您可以帮核实一下邮件用语Any question, please dont hesitate to let me know。有任何问题，欢迎和我们联系。

10、Any question, please let me know。 有任何问题，欢迎和我们联系。 假日祝福案例分析Dear XXX, Good morning. How long? I hope you are doing very well my friend! Another year ends Despite the difficulties we faced during this year, we were the winners! I would like to thank you for all entire support, cooperation, respect and e

11、thics in our business relationship. I would like to wish you, your family and all your wonderful Wintec Team a Merry Christmas and a brilliant 2021and $UCCE$.Hello XXX,Thank you for your felicitation! Merry Christmas and Happy New Year!Wish you great success in the incoming year.P.S. Sorry that I di

12、d not answer on your latest letter. Of course, we are ready to meet on March. As to samples, we more needed in SCO, than in POS. 假日祝福案例分析模拟外贸测试人员邮件Dear/Hi Maxim,Good day/Good morning. 先打招呼This is Jean, SW&HW testing engineer from WINTEC. 然后介绍自己In the previous letter, you mentioned that the Anypos 14

13、41A cannot print well/ the screen cannot be well touched. 其次，引出主题As for/Regarding this problem, could you please check the setting of codepage is right? Could you please furthur check and share with us more information about it? 以委婉的语气咨询客户并寻求帮助。Please kindly check the documents/link in the attachmen

14、t/in the below. 提出解决方案Looking forward to hearing from you/ Have a nice day. 表达期望收到回复或者祝福。1. I am writing to confirm/enquire/inform you.我发邮件是想找你确认/询问/想通知你 有关2. I am writing to follow up on our earlier email about the problem of我写邮件的目的是为了跟踪前一封邮件提到的问题3. With reference to our telephone conversation toda

15、y.关于我们今天在电话中的谈话4. In my previous e-mail on October 5.在之前10月5日所写的邮件中提到5. As I mentioned earlier about.在先前我所提到的关于6. As indicated in my previous e-mail.如我在之前邮件中所提到的7. As we discussed on the phone.如我们上次在电话中所说的8. from our decision at the previous meeting.如我们在上次会议中所决定的9. Please note that.请注意.10. We would

16、like to inform you that.我们想要通知你.11. I am convinced that.我确信.12. We agree with you on.我们同意你在.的看法。13. I could appreciate it if you could.如果你可以.我会很感激。14. Would you please send us?你能否寄给我们？15. I would like to apologize for.我想就.道歉.16. I apologize for the delay in.对于.的耽搁，我深感抱歉。需要注意的词组和表达：follow up 跟进. 这个词用

17、得很普遍，一个订单接下来，是需要有人去跟进的with reference to 关于. = with regards to, as for, regardingas indicated 如.提到的selling point 卖点. 产品是需要有卖点才可以卖得更好get back to 回复. 外国人更喜欢用get back to 来表达回复的意思，特别是在邮件和电话里面i.e = that is / that is to say 也就是说的意思，如果怕客户不明白，可以写 that is，或者that is to say，以避免误解 接待老外时，用到的口语询问访客身份：May I have yo

18、ur name, please? 请问您贵姓？What company are you from? 您是哪个公司的？ Could you tell me what company you are representing? 能告诉我您代表什么公司吗？询问是否预约，来访目的：Do you have an appointment？约好了吗？ Would you give me your business card? 请给我您的名片好吗？ And can I ask what you wish to see him about? 我能问一下您要见他有何事吗？ 让客人稍候片刻：Ill see if h

19、e is available. 请让我看看上司是否方便。 Would you please have a seat and wait for a few moments. 请您坐下稍等片刻。给客人倒茶，礼貌待客： Would you like coffee or tea? How do you like your coffee？你要咖啡还是茶？要什么样的咖啡？(加奶或糖)带客人去见经理： Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。 Mr. Chen is

20、 expecting you. Ill tell him that youre here. 陈先生正在等你。我去告诉他你已到。Would you come this way, please? 请随我这边来。婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请

21、留下你的名片好吗？一定要为自己争取机会：Ill take just a few minutes of his time. 我只要占用他几分钟的时间。 安排各种活动： The tea party begins at 7 oclock. 茶话会在7点开始。 Hows the party, Mr. Taylor? 晚会如何，TAYLOR先生？ The ceremony will commence as soon as the minister arrives. 庆祝会等部长一来就开始。 Our General Manager cant be here today, so Im speaking on

22、 his behalf. 我们的总经理今天不能到会，因此由我代表他讲话。 We are going to show you the town while youre here. 你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town? 本城有什么地方你想去看看？ What would you like to do this morning? There is nothing scheduled before lunch. 上午你想干什么？中饭前日程表上没有活动安排。Is there anyt

23、hing planned for tonight? 今晚有什么安排？ Have you anything in mind youd like to do? 你是不是已有打算。Well visit a school in the afternoon as you proposed. 按你的提议，下午我们去参观一所学校。 I think itd be better for me to take you there so that you wont get lost. 我想最好还是我领你去，以免你迷路。各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了： We had reserved yo

24、u two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20. 我们已为你订了二张月日星期一上午点由上海飞往香港的一等舱机欢迎下次再来：If you would be kind enough to let me know in advance the date and approximate time of any intended visit,I will make arrangements to be on hand to receive you. 若

25、蒙提前惠告计划来访日期及大致时间，我将亲自出面接待你。对我们的接待工作您满意吗？If you have any complaints to make about our service, we will be quick to make adjustments. 若对我们的服务有任何不满，请提出，我们会很快加以调整。客人到了，询问旅途情况：Mr. Taylor, its indeed a pleasure to make your acquaintance. Welcome to our company. TAYLOR先生，与您相识真是荣幸，欢迎来我公司。Did you have a good trip？旅途还顺利吧？I hope youll have a pleasant stay here. 希望你此逗留期间愉快。I hope youve enjoyed your stay in Han