南开大学22年春学期《客房部运营与管理（一）（二）（EI双语）》在线作业-00001

1、-本页为预览页PAGE14-本页为预览页-本页为预览页22春学期（高起本：1509、1603、1609、1703）客房部运营与管理（一）（二）（EI双语）在线作业-00001第1题. The room status report sometimes called( )选项A：Room status list选项B：Room status sheet选项C：Housekeeping status report选项D：Housekeeping report参考答案：D第2题. ( )是布件织物的质量标志之一。选项A：颜色质量选项B：耐洗次数选项C：规格尺寸选项D：厚薄程度参考答案：B第3题. Un

2、sealed wood is a kind of the ( )surface选项A：Porous选项B：Semi-porous选项C：Nonporous选项D：Non of the above参考答案：A第4题. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )选项A：Skipper选项B：DNCO选项C：Due out选项D：Sleeper参

3、考答案：B第5题. 酒店洗衣房的洗涤设备要求员工对多达( )种洗涤过程进行选择。选项A：10选项B：9选项C：8选项D：7参考答案：A第6题. ( )能抑制洗涤剂的能力,从而需要使用更多的洗涤剂才能达到清洁的目的。选项A：钙选项B：铁选项C：镁选项D：磷参考答案：A第7题. Performance standard means ( )选项A：A required level of performance that establishes the quality of work can be done.选项B：A required level of work that establishes t

4、he quantity of work can be done.选项C：A requested level of performance that establishes the quality of work needs to be done.选项D：A required level of performance that establishes the quality of work must be done.参考答案：D第8题. 服务员在清扫房间时应将钥匙 ( )选项A：放工作车里选项B：随身携带选项C：暂放在行李柜上选项D：插在门锁上参考答案：B第9题. 客房部服务员在做浴室清洁作业时

5、, 勿用 ( ) 抹尘.选项A：客用的毛巾选项B：湿的摸布选项C：喷了药剂的摸布选项D：干的摸布参考答案：A第10题. 清洁剂去污效果的好坏主要取决于它的( )的含量和质量.选项A：酸性物质选项B：芳香剂选项C：表面活性剂选项D：过氧化物参考答案：C第11题. 标准间的英文表示为 ( )选项A：DR选项B：SS选项C：SR选项D：CR参考答案：C第12题. 劳动生产率标准量要计算出( )选项A：每间需多长时间打扫出来选项B：日工作时间累计选项C：日需清洁房间质量选项D：日需清洁房间数量（符合质量标准）参考答案：D第13题. Teams of two people are usually ass

6、igned( ) rooms选项A：2025 rooms选项B：2530 rooms选项C：3035 rooms选项D：3540 rooms参考答案：C第14题. 100间客房劳动生产率为30分钟清洁一间房,在开房率80%的情况下要多少小时完成( )选项A：40选项B：30选项C：20选项D：80参考答案：A第15题. 可循环使用物品的计量单位是 ( )选项A：最大或最小储存量选项B：标准量选项C：最大使用&最小使用量选项D：全错参考答案：B第16题. 酒店客房部安排2个客房服务员一起工作,这样做的优点包括哪些?选项A：提升员工人身安全度选项B：互相学习选项C：互相监督选项D：减少员工偷窃行为

7、参考答案：A,B,C第17题. Brushing can remove ( )from fabrics. ( )选项A：Dust选项B：Particles选项C：Soil选项D：Water参考答案：A,B第18题. How to reduce employee Theft. ( )选项A：Management must set standards and act as role model选项B：Employee handbook should spell out the consequences of steeling hotel property选项C：Rules must be enfo

8、rced选项D：Screen all applicants before making job offer. This includes background check for any criminal conviction参考答案：A,B,C,D第19题. What equipment do you need to clean PAs. ( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Mop选项D：Broom选项E：Dust pan and brush参考答案：A,B,C,D,E第20题. As a housekeeping room attendan

9、t, how do you make the room cleaning easier.( )选项A：By checking equipment for faults before use选项B：By using the right cleaning equipment for each cleaning task选项C：By using equipment as it was intended to be used选项D：By following cleaning procedures参考答案：A,B,C,D第21题. Hand Caddy is a kind of box to carry

10、 all the cleaning supplies for the guestroom and bathroom. May include ( )选项A：Cleaning cart选项B：Spray window and glass cleaner选项C：Bowl brush选项D：Dusting solution参考答案：B,C,D第22题. Fixtures and Fittings include ( )选项A：Heating选项B：Carpet选项C：Pictures选项D：Lamps参考答案：A,B,C,D第23题. How to clean a stayover when the

11、 guest is not in the room.( )选项A：Never leave the room unattended with the door open选项B：Dont touch personal items选项C：Dont throw anything way that is not in a bin选项D：Change bed linen according to hotel procedures and standards参考答案：A,B,C,D第24题. In housekeeping department, personal protective clothing i

12、ncludes.( )选项A：Gloves选项B：Face mask选项C：Goggles选项D：Dusters参考答案：A,B,C第25题. When we clean public areas,what equipment do you need.( )选项A：Vacuum cleaner选项B：Floor polisher选项C：Toilet cleaner选项D：Broom参考答案：A,B,D第26题. Linen including ( )选项A：Bed linen选项B：Bath linen选项C：Table linen选项D：Uniform参考答案：A,B,C第27题. The

13、primary functions of housekeeping department includes ( )选项A：Cleaning guest rooms选项B：Cleaning PA选项C：Establish and maintain cleaning standards选项D：Selling guestrooms参考答案：A,B,C第28题. 哪几项属于客房部的工作质量标准 ()选项A：镜子清洁是否无水渍，无污渍，无皂垢选项B：地毯吸尘是否到位，无垃圾，碎纸屑，头发等残留选项C：员工工服无破损，干净无污渍选项D：床单铺得是否挺阔，中线居中，三层床单无破损参考答案：A,B,D第29题

14、. 客房部中不受饭店开房率水平的变化与影响的岗位包括 ()选项A：客房部经理选项B：楼层客房服务员选项C：日班主管选项D：日班办公室职员参考答案：A,C,D第30题. 客房部日常使用的小型设备包括()选项A：摸布选项B：扫把和拖把选项C：清洁提桶选项D：橡皮手套参考答案：A,B,C,D第31题. “待修房”(Out-Of-Order)是指客房有些小问题暂时不允许出租。选项A：对选项B：错参考答案：B第32题. 经济型饭店提供必要的住宿设施,而非不必要的高档次居住设施。选项A：对选项B：错参考答案：A第33题. Acid means cleaner heavy duty cleaner, use

15、d on porcelain (e.g., toilets). Use with care.选项A：对选项B：错参考答案：A第34题. Minimum/maximum level is used to measure the on hand quantity for the non-recycled inventoried items.选项A：对选项B：错参考答案：A第35题. 小冰箱里的啤酒是免费给客人饮用的。选项A：对选项B：错参考答案：B第36题. An income statement is a report of what actually occurred, while the o

16、perating budget is a forecast or plan for what is to come.选项A：对选项B：错参考答案：A第37题. 客房服务员在清洁客房的时候,要将工作车内侧朝向客房,用工作车堵在房门口。选项A：对选项B：错参考答案：A第38题. While cleaning a guest room, if you discover a damaged piece of room equipment,you need not call maintenance from the room and report the problem.选项A：对选项B：错参考答案：B

17、第39题. A neutral detergent is an all purpose detergent used on many surfaces and suitable for light cleaning duties.选项A：对选项B：错参考答案：A第40题. 大多数的洗衣房属于餐饮部管理,因为洗衣房布件大多数来自餐饮部.选项A：对选项B：错参考答案：B第41题. In most hotels, the front office department generates more revenue than any other area in the hotel.选项A：对选项B：错

18、参考答案：B第42题. 客房部与前厅部两个部门工作接触非常多,尤其是前台与客房部的工作接触频繁。选项A：对选项B：错参考答案：A第43题. As one of guest loan items, iron is often set on room attendants cleaning cart.选项A：对选项B：错参考答案：B第44题. Room attendant should clean windows, tracks, and sills according to the procedure of the dusting.选项A：对选项B：错参考答案：A第45题. 由于劳务成本是客房部最大的单项开支,所以对于客房部经理来说如何控制与安排恰当数量的员工来上班,不使客房部支付不必要的劳动力成本是一件大事。选项A：对选项B：错参考答案：A第46题. 客房不是带动饭店其他部门经营活动的枢纽。选项A：对选项B：错参考答案：B第47题. Detergents are designed to loose dirt