酒店《查看可卖房》培训活动纲要

1、A HOTELXXX 大酒店培训活动纲要Task:Checking Availability任务 :查看可卖房Code 序号: RM-RES-D020Objectives: At the end of this session, ReservationsSales Agent will be understanding how to accepting room reservations according to inventory availability.目的 :在课程结束的时候，预订部销售文员应懂得如何按照酒店的可卖房情况来销售房间。Standard ：1. Reservation Sa

2、les associates will accept room bookings subject to verification of room inventory and availability status.2. Reservation Sales associateswill accurately check the availability for the room type and period of stay requested by the inquirer. When number of rooms or specific room types requested are n

3、ot available, the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking.标准:1. 预订部销售文员应在查看酒店可卖房之后 与客人确认预订。2. 预订部销售文员应按照客人所要求的房间 类型及入住日期查看是否有此类型房间， 当客人所要求的房型我们已没有时，基于 我们的可卖房向客人推荐其他选择，并想 办法促销房间。Resources:Flip Chart, Handout, and telephone, Compute

4、r with Oprea terminal培训器材：白板，白板纸，培训资料，有Oprea终端的 电脑。Method培训方式Training Steps培训步骤Time时间In troductio n介绍Lecture教学式Prepared onFlip ChartShow “ (Objectives)显示课程目的Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the gu

5、est 开场白：作为一名预订部销 售文员我们每天都要接预订， 为什么察看可卖房如此重要 呢So the objectives of this sessior is: (Refer to Objectives of tl TAO)今天这堂课的目的是：(参考 标准与程序The main content of this course should be:5 Mi nutes s hisMethod培训方式Training Steps培训步骤Time时间Con te nts内容Buzz Group 小组讨论Lecture &Expla nati on 教学式与讲 解Demon stration展示这节

6、课的主要内容是：The procedure ofcheck ing availability察看可卖房的程序Divided train ees into two groups to discuss the procedure of check ing availability.将小组学员分成两组讨论：察 看可卖房的程序Show steps on prepared flipchart. Explain reason for each step. Ask trainees to comme nt and questi on on each step.将所有程序的主要内容事先Mi nutes15 M

7、in utesMi nutes10 Min utesMethod培训方式Training Steps培训步骤Time时间写在准备好的白板纸上，逐步 作以讲解，在讲解过程中要不 时请学员发表建议并提冋。PracticeDem on strate how to check练习availability using Oprea. Show5 Mi nutesCritiqueeach step. After dem on strati on.评估Refer back to flipchart andreview / discuss each step.Summary用Oprea展示如何察看可卖总结房，给

8、其讲解步骤，作展示之 后，回顾白板纸上的内容，并 讨论每一个步骤。Each trainee practices.每一个学员练习用 Oprea察看 可卖房。Accord ing the procedure.按照程序。Method培训方式Training Steps培训步骤Time时间Review Key Poin ts:回顾要点：Ask questions and have participa nt expla in thesta ndard and its importa nee.提冋并请参与者解释标 准及其重要性Summarize critique points applicable to en tire group总结评估过程中对整组 有用的要点Rein force and discuss thepoi nt:加强并讨论以下要点：What in formati on we should ask before check ing availability察看可卖房时我们应Tot