视易机顶盒包厢内常见故障排查方法

1、视易机顶盒包厢内常见故障排查方法包厢内常见故障排查方法 包厢内常见故障排查方法1、开机后报E1错误1、开机后报E1错误现象：打开机顶盒后在显示器左下脚显示“ E1”错误说明：这是网络物理线路出错的警告标志。排查:1.检查这台机顶盒到交换机之间的网络连接是否通。必要的话重新做水晶头。2、开机后报E2错误2、开机后报E2错误现象：打开机顶盒后在原来显示 Pmon的地方显示 E2错误说明：这是从交换机到服务器（数据库/视频）之间的网络有问题，机顶盒在此网 络中没有找到网络管理服务或受到网络线附近的电磁干扰排查:1.检查服务器的网络集中管理2代是否启动.检查物理线路是否正常。（从交换机到服务器（数据库

2、/视频）之间网络是否通）.如果检查上面没有问题，请检查布线过程中，是否存在离电源线太近，造成 信号衰减。.检查机顶盒到网络启动服务器是否有通路。3、开机后报E3错误3、开机后报E3错误现象：打开机顶盒后在原来显示Pmon的地方显示“ E3说明：这是机顶盒下载的系统包不完整或者下载中断引起的下载系统不正确的错误提示；排查：1、一般发生在下载过程中中断下载连接：停止服务、网络中断等；2、在同一网络中存在着大批量机顶盒正在点播，在网络繁忙的时候，进行机顶盒启动，可以会造成下载系统包等待超时引起 E3错误，可以通过更新网络集中管理程序来解决，集中管理1064以后版本解决该问题；4、机顶盒在加载程序包时

3、死机4、机顶盒在加载程序包时死机现象：启动进度条停止在第9个格说明：这是下载机顶盒升级包出现了错误排查:1.重新启动机顶盒，如果还没有解决，请检查网络管理 II代的服务设置 中的Vmlinux文件有没有问题。一般如果 PmonW vmlinux文件不对应，就会出现 加载失败。5、提示：“皮肤包文件大小有误”5、提示：“皮肤包文件大小有误”现象：没能进入点歌界面，而且提示：“皮肤包文件大小有误”说明：这一般是设置错误所导致的排查:1、看包厢的IP与此机顶盒的IP有无对应，包厢的皮肤类型是否已经设置。2、看服务器中有无装IIS ,它的主目录是否为：C:evideoktv;它的TCP口号是否为：91

4、66。3、皮肤包有无错误（如鼠标版的用基本版的皮肤，或在C:evideoktvdownloadskin 目录下没有皮肤）4、在网络管理2代的服务设置中，解码驱动的lfs文件与点歌程序module文 件不配套也会造成此现象。5、是否是刚刚装好的服务器，没有重新启动，就连接机顶盒。如果是，请重新启动。300 yuan, the unit will charge a fine of 100 Yuan. 7.5.3 accident penalties (1) injuries fatalities directly punished 12 million. Direct responsibility

5、 for the accident and have the corresponding responsibility of leadership, such as concerning administrative sanctions, should be brought to the company or the relevant Department. (2) personal injury accident occurred, the direct punishment 0.5-10,000 yuan, responsible for the direct responsibility

6、 for the accident and the responsibility of leadership, such as concerning administrative sanctions should be dealt with by the personnel Department of the company. (3) personal injury accident occurs, the direct punishment 5001000, who is directly responsible for the accident responsibility, give n

7、otice of criticism and 50-100 economic sanctions against them. (4) to conceal the accident, reported without undue delay or false, to inform the administrative leadership of the criticism, resulting in serious consequences, the pursuit of leadership, along with 500-1000 punishment. (5) significant n

8、ear miss should be attempted as the case of responsible for the accident and construction team injuries accident penalty provisions, mutatis mutandis. Eight, should perform in the construction standards and specifications, serial number a 1 GB3323-2005 steel fusion welded butt joints, welding engine

9、ering-Ray lighting and quality rating of 2 GB11345-89 steel welds manual methods of ultrasonic inspection and testing results for grade 3 GB50236-2002 industrial pipe welding engineering code for construction and acceptance of field equipment 4 HGJ222-92 technical specification for welding of alumin

10、ium6、在播放歌曲时卡歌6、在播放歌曲时卡歌现象：能正确点播歌曲，但会卡歌说明：这一般是网络问题排查:1、查看是否硬盘有坏道，查看这些歌曲（卡歌）是否是在同一个硬盘，如 果是，那就有可能是硬盘坏道引起，否则就按以下方法排查。2、检查是否是固定一首歌，如果是，则可能是歌曲本身问题，如歌曲质量问题，歌曲码率太3、检查是否都在一包厢或几个包厢内，如果是，则可能是网络问题：如网络瓶颈、网线、交换机、网卡等。4、如果全场卡歌，请检查服务器网卡、交换机能否正常工作。检查服务器中各注册路径是否正常（以防掉盘）。6、如果是星型网络接法，请确认中心交换机和所有分交换机是两级接法，不能出现超过两级的接法。7、电

11、视机无视频输出且显示器上无幻影 7、电视机无视频输出且显示器上无幻影现象：电视机无视频输出、只有走马灯在跑；显示器上无幻影说明：视频服务问题排查：1、检查服务器中各注册路径是否正常、硬盘是否存在坏道 （以防掉盘）。2、如果所点歌曲的声音能正常播放，只是没有视频的话，那很有可能是底层解码驱动使用错误，请联系区域技术支持解决。3、如果是每隔一定时间，全场出现此现象，则可能是掉狗了或注册时间到了。4、请检查后台视频服务是否已经启动。如果所有包厢都无法播放，但是可以 查询，请重启视频服务。如果重启视频服务仍无效，请重启服务器。8、所播的歌并非所点的8、所播的歌并非所点的现象：播放的曲目并非所点的说明：

12、可能搜歌文件有误排查:1.先进行整理数据库，如整理完后故障如旧，则采用以下的排查方法。.检查是否搜歌文件用错了。可进入曲库管理工具来进行判断，看看是不是每 一首的歌曲播放内容与歌曲名称相符。.检查是否存在同一歌曲编码的歌曲。.检查是否加密狗注册的点数大于或等于实际的机顶盒并发数。如果不是，就 会出现跳歌现象。.检查是否软件狗松了。9、播放中突然出现无音视频，重启后报“连接数据库失败” 9、播放中突 然出现无音视频，重启后报“连接数据库失败” 现象：在正常播放中突然出现无音 视频，重启后报“连接数据库失败”说明：这是Dbserver.exe异常中止有且不能自动重启而导致。排查：请使用星锐4.0.

13、3Sp3或者7000V1.03Sp3或者8000V1.03Sp3以后的版本。打开服务器任务栏右下角的服务管理器，首先把数据服务重启，然后把高级选项中的两个自动重启服务的勾打上。并通知区域技术支持此状况。300 yuan, the unit will charge a fine of 100 Yuan. 7.5.3 accident penalties (1) injuries fatalities directly punished 12 million. Direct responsibility for the accident and have the corresponding res

14、ponsibility of leadership, such as concerning administrative sanctions, should be brought to the company or the relevant Department. (2) personal injury accident occurred, the direct punishment 0.5-10,000 yuan, responsible for the direct responsibility for the accident and the responsibility of lead

15、ership, such as concerning administrative sanctions should be dealt with by the personnel Department of the company. (3) personal injury accident occurs, the direct punishment 5001000, who is directly responsible for the accident responsibility, give notice of criticism and 50-100 economic sanctions

16、 against them. (4) to conceal the accident, reported without undue delay or false, to inform the administrative leadership of the criticism, resulting in serious consequences, the pursuit of leadership, along with 500-1000 punishment. (5) significant near miss should be attempted as the case of resp

17、onsible for the accident and construction team injuries accident penalty provisions, mutatis mutandis. Eight, should perform in the construction standards and specifications, serial number a 1 GB3323-2005 steel fusion welded butt joints, welding engineering-Ray lighting and quality rating of 2 GB113

18、45-89 steel welds manual methods of ultrasonic inspection andtesting results for grade 3 GB50236-2002 industrial pipe weldingengineering code for construction and acceptance of field equipment 4HGJ222-92 technical specification for welding of aluminium10、播放中突然出现歌星点歌中无歌曲10、播放中突然出现歌星点歌中无 歌曲现象：播放中突然出现歌

19、星点歌中无歌曲，重启后故障如旧说明：这是Dbserver.exe异常中止有且不能自动重启而导致。排查：打开服务器任务栏右下角的服务管理器，把高级选项中的两个自动重启服务的勾打上。然后，再进行一下“整理全部数据”的操作。并通知区域技术支持此状况。11、音视频脱节11、音视频脱节现象：音画不同步说明：歌曲本身问题或解码驱动问题排查:1.首先判断歌曲原文件有无音画脱节的问题。（用PC播放软件来查看）2.如果是个别歌曲固定出现此现象，请千万记下这些歌库的曲目，再反馈给区 域的技术支持处理。3.如果有很多歌随机出现此现象，就是底层驱动包使用错了，请告知区域的技 术支持来进行处理。12、机顶盒出现歌曲不能

20、播放或者播放到一半就死机12、机顶盒出现歌曲不能播放或者播放到一半就死机现象：歌曲问题说明：可能是有些格式不标准的歌曲造成机顶盒的解码驱动阻塞，不能正常工作排查：一般情况下，可以重新点播一下会引起不能正常播放的歌曲，如果还是不能播放，说明歌曲有问题，必需删除。如果重新点播正常，则检测是否转换为mpg格式。13、包厢歌曲播放中声音和图像出现持续的停顿，或者歌曲没有播13、包厢歌曲播放中声音和图像出现持续的停顿，或者歌曲没有播放结束就停止放结束就停止排查:1、首先、需要判定是否是歌曲的编码不标准造成。如是，请在系统中删除这些歌曲。同时，联系上一级技术主管人员，上传这些歌曲。2、其次、可能是网络传输

21、存在瓶颈或服务器负载过重。请检查网络设计和连接是否存在瓶颈，例如网络结构中存在物理链路回路、网络级联超过两层、网络交换机性能不好、网络线和水晶头采用了伪劣品。请检查服务器，是否超过了服务器的设计负载。14、使用控制面板进行点歌操作时，机顶盒会出现重启或死机14、使用控制面板进行点歌操作时，机顶盒会出现重启或死机现象：机顶盒出现重启或死机说明：可能是控制面板过高引起排查：1、由于控制面板有带电源的，上电瞬间有个峰值电压进入键盘口，进过电阻R474,到复位芯片，然后到CPU峰值电压使复位芯片复位引起机顶盒重启。解决方法是将R474电阻改为104PF的滤波电容，电容将峰值电压过滤，就不会出现上述的问

22、题了。15、单个或几个包厢出故障15、单个或几个包厢出故障现象：针对以上所有的现象说明：有可能是个另机顶盒硬件问题或个别包厢网络问题排查:1.将没有问题的机顶盒与之对调，观察其是否仍出相同故障，交叉排 除。300 yuan, the unit will charge a fine of 100 Yuan. 7.5.3 accident penalties (1) injuries fatalities directly punished 12 million. Direct responsibility for the accident and have the corresponding r

23、esponsibility of leadership, such as concerning administrative sanctions, should be brought to the company or the relevant Department. (2) personal injury accident occurred, the direct punishment 0.5-10,000 yuan, responsible for the direct responsibility for the accident and the responsibility of le

24、adership, such as concerning administrative sanctions should be dealt with by the personnel Department of the company. (3) personal injury accident occurs, the direct punishment 5001000, who is directly responsible for the accident responsibility, give notice of criticism and 50-100 economic sanctio

25、ns against them. (4) to conceal the accident, reported without undue delay or false, to inform the administrative leadership of the criticism, resulting in serious consequences, the pursuit of leadership, along with 500-1000 punishment. (5) significant near miss should be attempted as the case of re

26、sponsible for the accident and construction team injuries accident penalty provisions, mutatis mutandis. Eight, should perform in the constructionstandards and specifications, serial number a 1 GB3323-2005 steel fusionwelded butt joints, welding engineering-Ray lighting and quality ratingof 2 GB1134

27、5-89 steel welds manual methods of ultrasonic inspection andtesting results for grade 3 GB50236-2002 industrial pipe weldingengineering code for construction and acceptance of field equipment 4HGJ222-92 technical specification for welding of aluminium2.仔细观察这几个包厢有无共同之处，如：网线是否接在同一台交换机上，主 服务器地址是否采用同一个I

28、P地址，控制面板取电的方式,并将这些情况通知区域技术 支持。16、包厢中点歌面板、遥控器、键盘出现失效 16、包厢中点歌面板、遥控 器、键盘出现失效现象：在包厢中采用点歌面板、遥控器或键盘进行点歌操作时，没有反映，既 失效说明：如果是暂时性的是机顶盒受到外界干扰导致引起，如果是永久无法使用 是由于控制面板没有使用外置配套电源而直接从机顶盒PS2 口取电造成的排查:1、把机顶盒前面板红外接收头插主板上的线外线拔掉，这样遥控器就不 能用了，但鼠标、点歌面板没有问题；2、调制机顶盒摆放位置，直到这种现象不再出现。3、控制面板要求使用外置配套电源，机顶盒 PS/2 口供电不足，使用机顶盒供 电造成机顶

29、盒单片损坏的概率很高一一非常容易出现死机，重启以后控制面板、遥 控器、键盘等所有设备均无法正常使用了17、机顶盒开机反复重拉幕或在主界面出现反复黑屏闪烁17、机顶盒开机反复重拉幕或在主界面出现反复黑屏闪烁 现象：反复拉幕或者快速拉幕模式时，黑 屏和主菜单反复切换闪烁说明：有可能是几个升级包、皮肤包文件不匹配排查:1、检查网络启动程序中 Module、LFS vmlinux等升级包是否匹配，不同型号的机顶盒开级包不能混用。2、请确认场子里使用的皮肤包类型（基本、洒水、鼠标）是否和升级包类型匹 配。18、偶尔出现开机发现歌星头像缺少一些 18、偶尔出现开机发现歌星头像缺少一些现象：有时开机歌星数量

30、正确，有时开机歌星数量少了说明：有可能是网络问题，出现下载缺失排查:1、请检查该包厢到下载服务器之间的网络状况。2、如果是星型网络接法，请确认中心交换机和所有分交换机是两级接法，不能出现超过两级的接法。19、固定出现开机发现歌星头像缺少一些 19、固定出现开机发现歌星头像缺少一些现象:每次开机都发现缺少一些歌星说明：搜歌脚本或歌星脚本有误排查:1、请检查搜歌脚本或歌星脚本。2、请使用视易提供的搜歌脚本和歌星脚本。3、打开服务器任务栏右下角的服务管理器，把高级选项中的两个自动重启服务的勾打上。然后，再进行一下“整理全部数据”的操作。并通知区域技术支持此状况。300 yuan, the unit

31、will charge a fine of 100 Yuan. 7.5.3 accident penalties (1) injuries fatalities directly punished 12 million. Direct responsibility for the accident and have the corresponding responsibility of leadership, such as concerning administrative sanctions, should be brought to the company or the relevant

32、 Department. (2) personal injury accident occurred, the direct punishment 0.5-10,000 yuan, responsible for the direct responsibility for the accident and the responsibility of leadership, such as concerning administrative sanctions should be dealt with by the personnel Department of the company. (3)

33、 personal injury accident occurs, the direct punishment 5001000, who is directly responsible for the accident responsibility, give notice of criticism and 50-100 economic sanctions against them. (4) to conceal the accident, reported without undue delay or false, to inform the administrative leadersh

34、ip of the criticism, resulting in serious consequences, the pursuit of leadership, along with 500-1000 punishment. (5) significant near miss should be attempted as the case of responsible for the accident and construction team injuries accident penalty provisions, mutatis mutandis. Eight, should per

35、form in the construction standards and specifications, serial number a 1 GB3323-2005 steel fusion welded butt joints, welding engineering-Ray lighting and quality rating of 2 GB11345-89 steel welds manual methods of ultrasonic inspection andtesting results for grade 3 GB50236-2002 industrial pipe we

36、lding engineering code for construction and acceptance of field equipment 4 HGJ222-92 technical specification for welding of aluminium300 yuan, the unit will charge a fine of 100 Yuan. 7.5.3 accident penalties (1) injuries fatalities directly punished 12 million. Direct responsibility for the accident and have the corresponding responsibility of leadership, such as concerning administrative sanctions, should be brought to the company or the relevant Department. (2) personal injury accident occurred, the direct punishment 0.5-10,000 yuan, responsible for