广电日生人寿保险有限公司-简介

1、PAGE 418公司版广电日生综述公司版广电日生综述PAGE 420广电日生人寿保险有限公司简 介广电日生人寿保险有限公司是由上海广电（集团）有限公司和日本生命保险相互会社共同出资成立的合资寿险公司,注册资本金三亿元人民币，中外双方各占股份50%。2003年1月27日，上海广电（集团）有限公司与日本生命保险相互会社就双方合资经营广电日生人寿保险有限公司签订合资经营合同书，广电日生人寿保险有限公司筹备组正式成立。通过紧急而有序的开业预备工作，公司顺当通过了保监会的开业前验收检查，同时为公司正式开业主动进行代理人员的培训，2003年底公司正式开头对外营业。股东简介日本生命保险相互会社创建于1889

2、年7月4日，迄今已有115年历史。自创建至今，从商品开发到卫星通讯系统的应用，始终领导着日本寿险业的发展潮流。依据财宝杂志2003年7月发表的资料显示，日本生命在2002年度总收入状况、总资产方面位居全球人寿保险行业第三位（亚洲第一位），是世界顶级的人寿保险公司。日本生命将致力于向中国保险业供应积累115年的保险阅历和技术，成为上海保险业发展的生力军。上海广电（集团）有限公司是销售额位居中国电子信息行业第四位的大型企业。着眼于加入WTO的机遇、以成为具有国际竞争力的企业为目标，从传统家电制造走向电子信息行业综合服务，并通过与日本生命合资，向金融领域进军，努力将集团的SVA品牌打造成中国一流、世

3、界著名的品牌。公司概况广电日生人寿保险有限公司将时刻以“从客户的利益动身，为顾客供应安心和满意服务”为发展目标，针对客户在人生中可能患病到的风险，向顾客充分说明公司供应的保险产品和相关服务，并为顾客供应量体裁衣式的最佳保险设计和服务。公司将不遗余力地努力使自己成为最受顾客欢迎和信任的人寿保险公司。为了使公司员工能做到向顾客进行充分说明，供应让顾客满意的服务，公司将建立有自身特色的训练系统，进行严格内部训练培训，提高对产品的理解，提高服务质量。在公司开业后的第一次代理人考试中，经过严格培训的公司第一批业务人员取得了通过率为92.54%的好成果，名列上海市此次考试第一名，完荣成为了公司第一批业务精

4、英。开业初期，公司拟在上海以个人寿险业务为主开展保险事业，在中国有关法规允许后，拓展团体保险业务，并将营业范围扩大到全国。公司将本着“以人为本、专业经营、诚信服务、回报社会”的经营理念，以充分客户需求作为公司发展的原动力，努力担负起“担当顾客风险，向顾客供应长期保障，使顾客消退后顾之忧”的责任，筑起坚如磐石的保障基础，为顾客供应最佳的保险服务。 公司自开业以来已经推出了广电日生长庚终身寿险、广电日生生瑞两全保险、广电日生广福附加定期寿险、广电日生天康意外损害保险和广电日生附加意外损害保险，为不同年龄段的客户供应以保障功能为主的寿险产品，充分体现着公司“关怀生命、关爱家庭”的服务宗旨。同时，高度

5、敬重顾客隐私，严格管理顾客信息，保守客户隐秘。公司开设了供应24小时服务的电话服务，顾客可以依据自己的需要进行自我服务或人工询问。电话服务系统在电话广播局公司（日本）的IVR的平台上，同时搭载了Speech Works公司（美国）的“音声识别声波认证引擎”软件，实现了声音识别和认证的功能,客户只需用一般话向话筒挺直说出所需的服务，电话系统就能挺直转入相应项目；同时系统还向顾客供应声音密码的设置，在保证客户信息的平安性及服务手段的多样化方面进行了创新的尝试。公司经营理念：以人为本 一切行动从“人”的角度动身，珍惜人才。时刻倾听顾客和员工的心声，敬重和充分“人”的需求。专业经营 将公司与顾客的接触

6、点“保险代理人”队伍培育成高度专业化的团队，供应让顾客满意的保险产品和服务，成为顾客最为信任的人寿保险公司。诚信服务 诚意诚意地为顾客服务。无论何时，公司都将始终从顾客的利益动身，不断地追求使顾客满意的高质量服务，以回报顾客的期盼和信任。回报社会 人寿保险事业基于相互扶助的精神，是具有极高的公益性和社会性的事业，公司将通过人寿保险事业，努力为社会的发展做出贡献。A Brief Introduction to Nissay-SVA Life Insurance Co., Ltd.Nissay-SVA Life Insurance Co., Ltd. is a joint venture betw

7、een the Shanghai SVA Group and the Nippon Life Insurance Company. The registered capital is 3 billion (RMB) on a 50:50 basis by both shareholders. On the 27th,Janury,2003, the Shanghai SVA Group and the Nippon Life Insurance Company signed the joint contract, declaring the formal foundation of the p

8、reparatory office. Through the tense and well-ordered preparing work, our company smoothly passed the inspection of CIRC, and were busy training the agents during that period. At the end of 2003, Nissay-SVA Life Insurance Co., Ltd. officially started its business in Shanghai. Introduction of Shareho

9、ldersNippon Life Insurance Company ,founded on the 4th, July ,1889 ,has a long history of 115 years. Till now, from the development of the products to the application of satellite transmission system , Nippon Life Insurance Company always leads the top in the Japanese insurance circle. According to

10、the Fortune（July,2003）Nippon Life Insurance Company is one of the largest leading composite insurance group in the world which ranked the 3rd on the Gross Income and Gross Capital of the insurer worldwide (ranked the 1st of the Asian insurer). Nippon Life Insurance Company will contribute its 115-ye

11、ar experience and techniques to the new joint venture in order to make it the promising company in Shanghai.Shanghai SVA Group is a grand corporation whose sales ranked the 4th of the information product manufacturers in China. In order to become the most competitive corporation in the world, SVA Gr

12、oup fastens its step on the development from a simple television producer to a information products manufacturer and services provider in virtue of the access to WTO. By this joint venture SVA Group integrated industrial capital with financial capital towards the objective to become the multi-busine

13、ss group and to make “SVA” a world-famous brand.Brief IntroductionSticking to the objective “to deliver the customer most satisfactory service ” and aiming at dealing with the possible risk in the customer life, our company will fully explain to the customer about our products and service, and will

14、provide them with the suitable product. Our company will spare all our efforts to become the most trustworthy insurance company.In order to give the customer the most detailed explanation and satisfactory service , our company will provide the staff with best training by building the system with our

15、 own features in order to make the staff fully understand the product so as to enhance the service quality. In the first agent test after the opening ,the agents of our company passed the test with the rate of 92.54%, ranking the 1st in Shanghai.At the beginning, we will focus on the individual busi

16、ness in Shanghai. With the approval of CIRC, we will develop the group business, and set up branches across China.Up to now, the company have launched several products including “Chang Geng Whole Life Insurance” “Sheng Rui Endowment Insurance” “Guang Fu Term Life Rider” “Tian Kang Personal Accident

17、Insurance” and “Personal Accident Rider” to deliver different products to customers of different ages under the tenet “care for the life and care for the family”. Meanwhile , our company seriously handles the information of the customer in accordance with our privacy policy to keep it secret in orde

18、r to show our respects to our customers.Our company successfully set up a “24-hour” call center in which our customer can inquire about the information by self-service or manual service. The call center, based on the IVR Japan integrated with the “voice-recognition and sound wave-authentication” sof

19、tware system(Speech Works ,USA) can recognize and confirm the sound in order to make it easy for the customer to directly transform to specific service requested when they clearly speak to the phone in Mandarin. Furthermore, the call center can provide the customer with “code-setup” service, exempli

20、fying our attempts on the innovation of the guarantee of the safety as well as the variety of the service measure.Corporate PhilosophyValue People Our company strongly believes in that everything is for the people and the human resource is the most precious wealth. We will listen to the customers and the staff respectfully and try our be