饭店公共英语

1、饭店公共英语职工部分一、职位名称首席执行官，类似总经理、总裁，是企业的法人代表CEO(Chief Executive Officer)驻店经理 Resient Manager总经理 GM-General Manage副总经理 GM- eputy General Manager/ Vice General Manager总经理助理 Assistant to General Manager总经理秘书 Executive Secretary首席财务官，类似财务总经理 CFO(Chief Financial Officer)人力资源总监 HR(Human Resource irector)客务部总监

2、OR- irector of Rooms/ Housekeeping前厅部经理 FOM-FRONT OFFICE MANAGERAsstFrontOfficeManagerAM-ASSISTANTMANAGER当值经理 M-uty Manager宾客关系经理 Guest Relation Officer /GROChiefConcierge FrontOfficeSupervisor BellboyoorGirl oor Man 总台收款员 F/O Cashier车队队长 Chief river / river Captain司机river出租车订车员 Taxi Service Clerk商场

3、营业员 Shop Assistant行政管家 Executive Housekeeper行政副管家 Assistant Executive Housekeeper楼层主管 Floor supervisor楼层领班 Floor Captain客房服务员 Room Attenant 洗衣房经理 Launry Manager 公卫主管：PA Supervisor洗衣房主管：Launry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：LaunryCaptain 干洗领班：ry Cle

4、an 布草领班：Uniforms Captain仓管员 Storeroom Keeper清洁工：P.A /Public Area客房服务员：Room Attenant缝纫工：Seamstress 熨烫工：Presser洗涤工：Washer万能工 Fitting-up WorkerFinancial Controller Chief Accountant CostController采购部经理 Purchasing Manager 采购部主管 Purchasing Officer 总出纳 Chief CashierNightAuitor Creit Clerk A/RAccountingCler

5、k AccountingCostClerkReceivingClerk销售部总监 OM- irector of Sales an Marketing公关经理 P.R.Manager / Public Relation ManagerSales Manager SalesExecutive Artist销售中心预订员SalesCenterReservationClerk工程总监 Chief Engineer工程部经理 Engineering Manageruty Engineer EP Manager JJSupervisor J Security Manager 保安部主管 Security

6、Supervisor SecurityCaptain门卫Entrance Guar巡逻员 Patrol Guar监控员 TV Monitoring Clerk餐饮总监 F&B irector餐饮部经理 F&B ManagerWesternRestaurantChineseRestaurantManager CoffeeShopManager拓展部经理：Marketing Manager楼面经理：Service F&B Secretary Captain迎宾员/咨 客 Hostess餐厅收款员 F&B Cashier领班：Captain高级服务员：Senior Waiter & Waitress

7、Waiter ,waitress Pantryman/girl 实习生：Trainee行政总厨 Executive chefChefofChineseKitchen ChefofWesternChiefBakerChief点心工：PastryCook 烧味厨师：Grill Chef 厨工：CookAssistant管事部主管：Stewar Supervisor洗碗工：ishwasher 管事清洁工：Cleaner人力资源部经理 Manager of Human Resources人力资源部副经理 Assistant Manager of Human Resources人事培训经理P&TMana

8、ger福利劳资员PayrollClerk文员 Secretary职工宿舍管理员 ormitory Keeper职工餐厅勤杂工StaffRestaurantCleaner二、部门名称人力资源部 HR-Human Resources epartment培训部 Training epartment质检部 Quality Inspection epartment保安部 Security epartment行政办公室 Executive Office财务部 Accounting epartmentPurchasing epartment Cost-control epartment Auitorepar

9、tment市场营销部 sales & Marketing epartment公关部 Public Relation epartment预订部 Reservation epartment客务部 Room ivision前厅部 FO -Front Office epartment前台F-FRONT ESK礼宾部 CONC-CONCIERGE商务中心 BC-BUSINESS CENTER管家部/客房部 HK-Housekeeping epartment餐饮部 F&B-Foo & Beverage epartment西餐厅 WR-Western Restaurant r中餐厅 CR-Chinese R

10、estaurant康乐部 Recreation an Entertainment epartment工程部 ENG -Engineering epartment电脑部 E.P.- Electronic ata Processing ept.三、专业术语GOP 总经盈利润:Gross Operating Profit;RevPAR :Revenue Per Available Room:Guest Satisfaction Tracking System; ESPS :ESPS=Employee Satisfaction Pulse SurveySOP(SOP=StanarOperatingPr

11、oceuresFIT散客):FIT=Fully Inepenent TravelerN):N=oNotisturbVIP非常重要的)：VIP=VeryImportantPersonOBFOrientalbreakfast 中式早餐BBFBuffetbreakfast自助早餐大家!Seey、Makeyourselfat请不要拘礼。四、中英文关于照饭店职工常用英语100 句一、日常问候：1、Welcome to our hotel./ Galactic Peace International Hotel欢送来到我们酒店。 /嘉莱特和平国际酒店。2、Thank you for staying in

12、our hotel.感谢您下榻我们酒店。4、Goo morning /Goo afternoon/ Goo evening，sirmaam/laies an gentlemen.早上好/下午好/晚上好，先生夫人/女士先生们。5、Goo night. See you Tomorrow./see you latter晚安。 明天见。/回头见6Howareyoutoay ，Mr/MrsBrown？Nicetomeetyou./itisverynicetomeetyouIm fine. Thank you.你好吗？布朗先生/夫人。见到你真高兴。我很好，谢谢你。7Haveagoo祝你们玩得愉快！8、Ha

13、ve a nice evening！ 祝你晚上愉快。9、Im the receptionist here ，welcome to our hotel.我是这儿的接待员，欢送来到我们酒店。二、处理日常事物：10、May I know your ？ 我可以知道你的名字吗？先生小姐11、Heres a letter for you .这儿有你的一封信。12、youre wante on the phone. /hol the line please有你的。/请别挂断13、Im Alice ，Im here to meet you.我叫爱丽丝，我是来接您的。14、Woulyourpleasesignh

14、ere请在这儿签名好吗？15、Coul you please spell your name ？ 请拼一下你的名字，好吗？16、MayIhaveyourtelephonenumber？用于自已想做什么事情的时我可以知道你的号码吗？17、Whats the trouble你怎么啦？先生。18、o you like this room?你喜欢这间房吗？19、Itsupto由你决定。20、Illfixyou我会帮你打点的。21、Ill check it outI cant guarantee anything, but Ill try my best.我去查察看。我不能保证，但我会尽力而为。22、H

15、ave you a reservation? May I know your name an room number?您预定过了吗？您能告诉我您的名字与房间号吗？23、What o you think of our service?您关于我们的服务有什么意见？24、Woulyoulikemetocallataxiforyou 你需要我为你叫一辆出租车吗？25Reservations/(FronteskIhelpyou 预订部前台，我能帮你吗？26Roomservice ，MayIcomein /房内用膳，我可以进来吗？ 27Howlongoyouplantostay？ 你计划住多久。28、Wh

16、atkinofroomwoulyoulike ？ 29、Who is speaking, please?( ) 30Hereisyourreceipt. 这是你的收据。31、Enjoy you breakfast ，sir ？请享用你的早餐，先生。/玩得愉快/享用生活32、Here is the menu.给你菜谱。33、The service guie is on the esk?服务指南在桌面上。34Pleaseconsultthesonglist 请翻阅点歌单。35、Sorry, he is not in at the moment./wait moment please关于不起，他现在

17、不在。36、Woul you like to leave a message?您要留口信吗/留书面留口头留言37、Go upstairs/ownstairs.(楼梯)上楼/下楼。38、This way, please.请这边走39Turnleft/right.右转。40、What woul you like to have, coffee or tea?您要喝咖啡还是茶？41、Here is a brochure of our hotel an tariff.这是介绍我们饭店的小册子和价目表。42、In our hotel we ont accept tips.我们饭店是不收小费的。43、Yo

18、u may pay by cash or by creit car.您可以付现金也可以用信用卡或者是旅行支票。44、So you have got altogether four pieces of baggage?您一共带了 4 件行李，是不是？45、Have you got through with the check-in proceure?你是否已经办妥住宿登记手续？46、This is a receipt for paying in avance. Please keep it.这是预付款收据，请收好。47、Sorry, we have no vacant (spare) room

19、for you.关于不起，我们已经客满了。48、Yes, we o have a reservation for you.关于了，我们这儿是有您预订的房间。49、An here is your key, Mr.Braley. Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是142050、Itisonthe14thfloorantheailyrateis$90.房间在 14 层，每天的房费是 90 美元。51、Ill take a look at the hotels booking situation.我来察看一下本店房间的预订情况。52、Im g

20、la that well be able to accept your extension request.很高兴我们有方法接受您延长住宿的要求。53、Well, if you nee anything else, please call room service.如果你有什么事，请叫房间服务。54、Just a minute, please. Ill see if he is registere.请稍等，我看看他是否登记了。55、Mr. Brown sai hes waiting for you in his room.布朗先生说他在房间里等您。56、Housekeeping. May I

21、come in?我是客房的，可以进来吗？57、When woul you like me to o your room, sir?您要我什么时间来给你打扫房间呢，先生？ 58、MayIotheturn-ownserviceforyou现在可以为您收拾房间了吗？59、Certainly, maam. Ill let the over-night staff know.当然可以，女士。我会转告夜班服务员。60、Its growing ark. Woul you like me to raw the curtains for you?天黑下来了，要不要我拉上窗帘？61、Well manage it,

22、 but we ont have any spare room toay.我们会尽力办到，但是今天我们没有空余房间。62、Coul you wait till tomorrow?等到明天好吗？ 三、提供帮助：6、MayIhelpyou/CanIhelpyo/WhatcanIoforyou 我能帮你吗？64、May I take your bag/ suitcase for you？=May I help you with your bag/ suitcase？=Woul you like me to take your bag/ suitcase for you?我能帮你拿你的包/箱子吗？65

23、、Anything else?还要别的吗?66、What can I show you.您要买什么？67、Excuse me. Have you any launry?关于不起，请问有没有要洗的衣服？68、Ifyou have any,please just leaveit in thelaunry bag behin thebathroom oor.如果您有衣服要洗，请放在浴室门后的洗衣袋里。69、An if there is anything more you nee, please let us know.如果还需要别的什么东西，请告诉我们。70、Ill sen for an elect

24、rician from the Engineering epartment.我去请工程部的电工来。71、At what time woul you like us to call you tomorrow morning?您想让我们明天早上什么时候叫醒您？72、Woul you like a morning call?您要叫醒服务吗？73、Your name an room number, please?请问您的和房间号码？ 四、回应感谢：74、ont mention提及，说起 it.不用谢。75、Its my pleasure. (愉快快乐)这是我的荣幸。76、Im always at your service ，sir 随时为你效劳，先生小姐五、抱歉：77、Im very sorry.真关于不起。78、Imsorrytohavekeptyouwaiting 关于不起让你久等了。79、Im sorry to have taken so much of your time.关于不起占用你太多时间了