供应链管理第三版Unit1习题

1、Chapter1UnderstandingtheSupplyChainTrue/FalseAsupplychainincludesonlytheorganizationsdirectlyinvolvedinsupplyingcomponentsneededformanufacturing.Answer:FalseDifficulty:ModerateAsupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfillingacustomerrequest.Answer:TrueDifficulty:ModerateAsu

2、pplychaincouldbemoreaccuratelydescribedasasupplynetworkorsupplyweb.Answer:TrueDifficulty:ModerateTheobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.Answer:TrueDifficulty:EasyTheobjectiveofeverysupplychainistomaximizethevaluegeneratedforthemanufacturingcomponentofthesupplychain.Answer

3、:FalseDifficulty:ModerateEverysupplychainmustincludeall5stages.Answer:FalseDifficulty:EasyThecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.Answer:TrueDifficulty:ModerateThecycleviewofasupplychainholdsthatthep

4、rocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FalseDifficulty:ModerateThepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinant

5、icipationofcustomerorders.Answer:TrueDifficulty:EasyThepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.Answer:FalseDifficulty:EasyTheobjectiveofthecustomerarrivalprocessistomaximizetheconversionofcustomerar

6、rivalstocustomerorders.Answer:TrueDifficulty:ModerateTheobjectiveofthecustomerarrivalprocessistoensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:FalseDifficulty:ModerateTheobjectiveofcustomerorderentryistoensurethatordersarequicklyandaccuratelye

7、nteredandcommunicatedtootheraffectedsupplychainprocesses.Answer:TrueDifficulty:ModerateTheobjectiveofcustomerorderentryistomaintainarecordofproductreceiptandcompletepayment.Answer:FalseDifficulty:HardThereplenishmentcycleoccursattheretailer/distributorinterface.Answer:TrueDifficulty:HardThereplenish

8、mentcycleoccursatthedistributor/manufacturerinterface.Answer:FalseDifficulty:HardThereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofaparticularitem.Answer:TrueDifficulty:HardThereplenishmentcycleisinitiatedwhencustomersloaditemsintendedforpurchaseintotheircarts.Answer:FalseDifficulty:Ha

9、rdThemanufacturingcycleoccursatthedistributor/manufacturerinterface.Answer:TrueDifficulty:ModerateThemanufacturingcycleoccursatthemanufacturer/supplierinterface.Answer:FalseDifficulty:ModerateTheproductionschedulingprocessinthemanufacturingcycleissimilartotheorderentryprocessinthereplenishmentcycle.

10、Answer:TrueDifficulty:HardTheproductionschedulingprocessinthemanufacturingcycleissimilartotheorderfulfillmentprocessinthereplenishmentcycle.Answer:FalseDifficulty:HardTheprocurementcycleoccursatthemanufacturer/supplierinterface.Answer:TrueDifficulty:EasyTheprocurementcycleoccursattheretailer/distrib

11、utorinterface.Answer:FalseDifficulty:EasyThecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.Answer:TrueDifficulty:ModerateThecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitca

12、tegorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Answer:FalseDifficulty:ModerateThepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorin

13、anticipationofcustomerorders.Answer:TrueDifficulty:ModerateThepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.Answer:FalseDifficulty:ModeratePullprocessesmayalsobereferredtoasr

14、eactiveprocesses.Answer:TrueDifficulty:EasyPullprocessesmayalsobereferredtoasspeculativeprocesses.Answer:FalseDifficulty:EasyPushprocessesmayalsobereferredtoasspeculativeprocesses.Answer:TrueDifficulty:EasyPushprocessesmayalsobereferredtoasreactiveprocesses.Answer:FalseDifficulty:EasyAllsupplychaina

15、ctivitieswithinafirmbelongtooneofthreemacroprocessesCRM,ISCMandSRM.Answer:TrueDifficulty:EasyThereisacloseconnectionbetweenthedesignandmanagementofsupplychainflowsandthesuccessofasupplychain.Answer:TrueDifficulty:EasyMultipleChoice1.Whichofthefollowingisnotastagewithinatypicalsupplychain?CustomersRe

16、tailersWholesalers/DistributorsManufacturersAlloftheabovearestageswithinatypicalsupplychain.Answer:eDifficulty:Easy2.Whichofthefollowingisnotastagewithinatypicalsupplychain?CustomersRetailersWholesalers/DistributorsMerchandisersComponent/RawmaterialsuppliersAnswer:dDifficulty:EasySupplychainprofitab

17、ilityisnotcorrelatedtothevaluegeneratedbythevariousstagesofthesupplychain.thetotalprofittobesharedacrossallsupplychainstages.thedifferencebetweentherevenuegeneratedfromthecustomerandtheoverallcostacrossthesupplychain.thetotalrevenuegeneratedbythedistributorstageofthesupplychain.bandconlyAnswer:eDiff

18、iculty:DifficultSuccessfulsupplychainmanagementrequireswhichofthefollowingdecisionphases?supplychainstrategy/designsupplychainplanningsupplychainoperationalloftheaboveaandbonlyAnswer:dDifficulty:ModerateTductionscheduling.customerrelationshipmanagement.suppl

19、ychainoperation.supplychainorientation.alloftheaboveAnswer:cDifficulty:ModerateThecycleviewofasupplychainholdsthattheprocessesinasupplychainaredividedinto2categories.theprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.allprocessesinasupplychainar

20、einitiatedinresponsetoacustomerorder.allprocessesinasupplychainareperformedinanticipationofcustomerorders.Noneoftheabovearetrue.Answer:bDifficulty:ModerateThepush/pullviewofasupplychainholdsthattheprocessesinasupplychainaredividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.

21、allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.allresponseinasupplychainareperformedinanticipationofcustomerorders.theprocessesinasupplychainaredividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.Noneoftheabovearetrue.Answer:dDifficu

22、lty:Moderate8.Whichofthefollowingisnotacycleinthesupplychaincycleview?AnalysiscycleCustomerordercycleReplenishmentcycleManufacturingcycleProcurementcycleAnswer:aDifficulty:Moderate9.Whichofthefollowingisnotacycleinthesupplychaincycleview?CustomerordercycleReplenishmentcycleManufacturingcycleProcurem

23、entcycleAlloftheabovearepartofthesupplychaincycleview.Answer:eDifficulty:ModerateThecustomerordercycleoccursatthecustomer/retailerinterface.retailer/distributorinterface.distributor/manufacturerinterface.manufacturer/supplierinterface.noneoftheaboveAnswer:aDifficulty:Easy11.Whichofthefollowingisnota

24、processinthecustomerordercycle?CustomerarrivalCustomerqualificationCustomerorderentryCustomerorderfulfillmentCustomerorderreceivingAnswer:bDifficulty:ModerateCustomerarrivalreferstothepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.thecustomerinformingtheretailerofwha

25、ttheywanttopurchaseandtheretailerallocatingproducttothecustomer.theprocesswhereproductispreparedandsenttothecustomer.theprocesswherethecustomerreceivestheproductandtakesownership.noneoftheaboveAnswer:aDifficulty:ModerateTheobjectiveofthecustomerarrivalprocessistogetthecorrectorderstocustomersbythepr

26、omisedduedateatthelowestpossiblecost.maintainarecordofproductreceiptandcompletepayment.maximizetheconversionofcustomerarrivalstocustomerorders.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.noneoftheaboveAnswer:cDifficulty:EasyCustomerorderentryisthe

27、pointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer.theprocesswhereproductispreparedandsenttothecustomer.theprocesswherethecustomerreceivestheproductandtakesownership.noneo

28、ftheaboveAnswer:bDifficulty:ModerateTheobjectiveofcustomerorderentryistogetthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.maintainarecordofproductreceiptandcompletepayment.maximizetheconversionofcustomerarrivalstocustomerorders.ensurethatordersarequicklyandaccuratelyenteredan

29、dcommunicatedtootheraffectedsupplychainprocesses.noneoftheaboveAnswer:dDifficulty:EasyCustomerorderfulfillmentreferstothepointintimewhenthecustomerhasaccesstochoicesandmakesadecisionregardingapurchase.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatingproducttothecustomer

30、.theprocesswhereproductispreparedandsenttothecustomer.theprocesswherethecustomerreceivestheproductandtakesownership.noneoftheaboveAnswer:cDifficulty:ModerateTheobjectiveofcustomerorderfulfillmentistogetthecorrectorderstocustomersbythepromisedduedateatthelowestpossiblecost.maintainarecordofproductrec

31、eiptandcompletepayment.maximizetheconversionofcustomerarrivalstocustomerorders.ensurethatordersarequicklyandaccuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.noneoftheaboveAnswer:aDifficulty:EasyCustomerorderreceivingisthepointintimewhenthecustomerhasaccesstochoicesandmakesadecisio

32、nregardingapurchase.thecustomerinformingtheretailerofwhattheywanttopurchaseandtheretailerallocatesproducttothecustomer.theprocesswhereproductispreparedandsenttothecustomer.theprocesswherethecustomerreceivestheproductandtakesownership.noneoftheaboveAnswer:dDifficulty:ModerateThereplenishmentcycleoccu

33、rsatthecustomer/retailerinterface.retailer/distributorinterface.distributor/manufacturerinterface.manufacturer/supplierinterface.noneoftheaboveAnswer:bDifficulty:EasyTheprocessesinvolvedinthereplenishmentcycleincluderetailorderreceiving.retailorderentry.retailordertrigger.retailorderfulfillment.allo

34、ftheaboveAnswer:eDifficulty:ModerateTheprocessesincludedinthereplenishmentcycleincludeallofthefollowingexceptretailorderreceiving.retailorderentry.retailordertrigger.retailorderfulfillment.noneoftheaboveAnswer:eDifficulty:ModerateTduct

35、ionscheduling.retailtrigger.manufacturing.receiving.Answer:cDifficulty:ModerateThereplenishmentcycleisinitiatedwhenthecustomerwalksintothesupermarket.thecustomercallsamailordertelemarketingcenter.customersloaditemsintendedforpurchaseintotheircarts.asupermarketrunsoutofstockofaparticularitem.aproduct

36、isreceivedintostockatastore.Answer:dDifficulty:HardThemanufacturingcycleoccursatthecustomer/retailerinterface.retailer/distributorinterface.distributor/manufacturerinterface.manufacturer/supplierinterface.noneoftheaboveAnswer:cDifficulty:EasyTheprocessesinvolvedinthemanufacturingcycleincludereceivin

37、ductionscheduling.orderarrival.alloftheaboveAnswer:eDifficulty:ModerateTductionscheduling.orderfulfillment.orderentry.manufacturingorderanalysis.Answer:bDifficulty:ModerateTheproductionschedulingprocessint

38、hemanufacturingcycleissimilartotheorderreceivingprocessinthereplenishmentcycle.orderfulfillmentprocessinthereplenishmentcycle.orderentryprocessinthereplenishmentcycle.ordertriggerprocessinthereplenishmentcycle.noneoftheaboveAnswer:cDifficulty:HardThemanufacturingandshippingprocessinthemanufacturingc

39、ycleisequivalenttotheorderreceivingprocessinthereplenishmentcycle.orderfulfillmentprocessinthereplenishmentcycle.orderentryprocessinthereplenishmentcycle.ordertriggerprocessinthereplenishmentcycle.noneoftheaboveAnswer:bDifficulty:HardTheprocurementcycleoccursatthecustomer/retailerinterface.retailer/

40、distributorinterface.distributor/manufacturerinterface.manufacturer/supplierinterface.noneoftheaboveAnswer:dDifficulty:EasyTherelationshipbetweenthemanufacturerandsupplierduringtheprocurementcycleisverysimilartotherelationshipbetweencustomerandretailer.retaileranddistributor.retailerandmanufacturer.

41、distributorandmanufacturer.manufacturerandcustomer.Answer:dDifficulty:ModerateThecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.itspecifiestherolesandresponsibilitiesofeachme

42、cessesareidentifiedaseitherreactiveorspeculative.itfocusesonprocessesthatareexternaltothefirm.itfocusesonprocessesthatareinternaltothefirm.Answer:bDifficulty:HardThepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisionsrelatingtosupplychaindesign,becauseitcate

43、gorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.itfocusesonprocessesthatareexternaltothefirm.itfocusesonprocessesthatareinternal

44、tothefirm.Answer:aDifficulty:HardWhichofthefollowingstatementsaboutpullprocessesisaccurate?Mayalsobereferredtoasspeculativeprocesses.Executionisinitiatedinanticipationofcustomerorders.Atthetimeofexecution,demandmustbeforecast.Mayalsobereferredtoasreactiveprocesses.Noneoftheaboveareaccurate.Answer:dD

45、ifficulty:Easy34.Whichofthefollowingisnotanaccuratestatementaboutpullprocesses?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinresponsetoacustomerorder.c.Atthetimeofexecution,demandisknownwithcertainty.d.Mayalsobereferredtoasreactiveprocesses.e.Alloftheaboveareaccurate.Answer:aDi

46、fficulty:EasyWhichofthefollowingstatementsaboutpushprocessesisaccurate?Mayalsobereferredtoasspeculativeprocesses.Executionisinitiatedinresponsetocustomerorders.Atthetimeofexecution,demandisknownwithcertainty.Mayalsobereferredtoasreactiveprocesses.Noneoftheaboveareaccurate.Answer:aDifficulty:Easy36.W

47、hichofthefollowingisnotanaccuratestatementaboutpushprocesses?a.Mayalsobereferredtoasspeculativeprocesses.b.Executionisinitiatedinanticipationofcustomerorders.c.Atthetimeofexecution,demandmustbeforecast.d.Mayalsobereferredtoasreactiveprocesses.e.Alloftheaboveareaccurate.Answer:dDifficulty:EasySupplyc

48、hainmacroprocessesincludewhichofthefollowing?CustomerRelationshipManagement(CRM)InternalSupplyChainManagement(ISCM)SupplierRelationshipManagement(SRM)alloftheabovenoneoftheaboveAnswer:dDifficulty:EasySupplychainmacroprocessesincludewhichofthefollowing?InternalRelationshipManagement(IRM)CustomerRelat

49、ionshipManagement(CRM)ExternalRelationshipManagement(ERM)SupplyChainRelationshipManagement(SCRM)noneoftheaboveAnswer:bDifficulty:ModerateSupplychainmacroprocessesincludewhichofthefollowing?InternalRelationshipManagement(IRM)ExternalRelationshipManagement(ERM)SupplierRelationshipManagement(SRM)Supply

50、ChainRelationshipManagement(SCRM)noneoftheaboveAnswer:cDifficulty:ModerateActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocessincludeplanningofinternalproductionandstorage.orderfulfillment.marketing.supplyplanning.e.demandplanning.Answer:cDifficulty:HardActivitiesinvolvedintheCusto

51、merRelationshipManagement(CRM)macroprocessincludeallofthefollowingexceptdemandplanning.marketing.sales.ordermanagement.callcentermanagement.Answer:aDifficulty:HardActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludemarketing.orderfulfillment.sales.ordermanagement.callcenterm

52、anagement.Answer:bDifficulty:HardActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocessincludeallofthefollowingexceptplanningofinternalproductionandstorage.orderfulfillment.supplyplanning.demandplanning.ordermanagement.Answer:eDifficulty:HardActivitiesinvolvedintheSupplierRelationshi

53、pManagement(SRM)macroprocessincludeplanningofinternalproductionandstorage.orderfulfillment.supplyplanning.supplierevaluationandselection.ordermanagement.Answer:dDifficulty:ModerateActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocessincludeallofthefollowingexceptnegotiationofsupplyt

54、erms.designcollaboration.supplyplanning.supplierevaluationandselection.supplycollaboration.Answer:cDifficulty:HardThephenomenalsuccessof7-ElevenJapanisattributedtobeingintherightplaceattherighttime.itssupplychaindesignandmanagementability.having9000locations.servingfreshfood.noneoftheaboveAnswer:bDi

55、fficulty:ModerateAkeyissuefacingToyotaisdevelopinganinternetmarketingsystem.whethertospecializeinaparticularmarket.designofitsglobalproductionanddistributionnetwork.howtoimplementmodelchanges.alloftheaboveAnswer:cDifficulty:HardEssay/ProblemsExplainthe3decisionphases(categories)thatmustbemadeinasucc

56、essfulsupplychain.Answer:The3decisionphasesthatoccurwithinasupplychainaresupplychainstrategy(ordesign),supplychainplanningandsupplychainoperation.Decisionsrelatetotheflowofinformation,productandfunds.Thedifferencebetweencategoriesdependsuponthefrequencyofeachdecisionandthetimeframeoverwhichithasanim

57、pact.Duringthesupplychainstrategyphase,acompanydetermineswhatthechainsconfigurationswillbe,howresourceswillbeallocated,andwhatprocesseseachstagewillperform.Thiswillestablishthestructureofthesupplychainforseveralyears.Supplychainplanningdealswithdecisionswithatimeframefrom3monthsuptoayear.Theplanning

58、phasemustworkwithintheconstraintsestablishedinthestrategyphase.Planningdecisionsincludewhichmarketstosupplyfromwhichlocations,subcontractingofmanufacturing,inventorypoliciesandtimingandsizeofmarketingpromotions.Thesupplychainoperationphaseoperatesonaweeklyordailytimehorizonanddealswithdecisionsconce

59、rningindividualcustomerorders.Difficulty:HardDescribethecycleviewoftheprocesseswithinasupplychain.Answer:Thecycleviewdividesthesupplychainintoaseriesof4cyclesbetweenthe5differentstagesofasupplychain.Thecyclesarethecustomerordercycle,replenishmentcycle,manufacturingcycleandprocurementcycle.Thecustome

60、rordercycleoccursatthecustomer/retailerinterfaceandincludesallprocessesdirectlyinvolvedinreceivingandfillingthecustomer.Thereplenishmentcycleoccursattheretailer/distributorinterfaceandincludesallprocessesinvolvedinreplenishingretailerinventory.Themanufacturingcycletypicallyoccursatthedistributor/man