商务交际英语（1）-国家开放大学电大易考通考试题目答案

1、商务交际英语（1）A receiver will react favorably to a message that contain positive news. Favorably means.A.风味B.急切C.好意地D.粗鲁地 正确答案：CNonverbal symbols often accompany verbal symbols. Nonverbal symbols meanA.非动词符号B.动词符号C.非语言符号D.语言符号 正确答案：C3、When you receive a message is accurate, easy to understand, you form a

2、 positive image of the receiver.A. where B. when C. there D. that正确答案：D4、 Revamp your message because it contains some errors. Revamp means here.A.重新找回B.派遣C.改进D.退回正确答案：C5、A claim is a message that requests a refund, an exchange, or a discount on merchandise or services. Discount meansA.计算B.赊账C.折扣D.柜

3、台 正确答案：C6、Conditions outside the receiver and the sender that detract from the communication process are called external barriers. Examples include environmental factors such as lighting, heat, humidity, comfort, and noise. The appearance of a written document also may be an external barrier to comm

4、unication. A document can create an external barrier if it is smudged; contains errors in content, spelling, or grammar; or is resented in an inappropriate format. You may become so distracted with the appearance of the document that you fail to comprehend its contents. Another external barrier to c

5、ommunication with an organization is a closed or authoritarian climate. In that environment, decisions and policies often are made and implemented by command. Consequently, workers may stop offering suggestions because they believe that making suggestions is useless. Conversely, in an open climate i

6、n which ideas and information are welcomed, communication flows easily. Workers believe that supervisors and managers are receptive to ideas, which facilitates communication. Many managers in progressive organizations realize the importance of maintaining open communication. They know that being sen

7、sitive to employees, attitudes and ideas encourages creativity and growth.(1) 、 Conditions outside the receiver and the sender that detract from the from negative news to a positive solution.A.是B.否正确答案：A64、 What is the opposite phrase of formal communication?A. written communication B. oral communic

8、ation C. electronic communication D. informal communication正确答案：D65 What is the opposite phrase of external communication?A. informal communication B. formal communication C. internal communication D. oral communication正确答案：C66The assessment determines the order and timing of your message.A.是B.否正确答案

9、：ASupervisors mean in Chinese.A.超级明星B.迷信C.下属D.上级主管正确答案：D68 Incorrect spacing belongs to errors when the final draft of a written message is being proofread.A. general B. mechanical C. meaningless D. unimportant正确答案：B69、Business letters are used to communicating written messages to people outside an

10、organization.A.是B.否正确答案：B70、Use active voice helps one be direct and keep one, s sentences from being too wordy.A.是B.否正确答案：B71、Men and women can be hired for any job for which they are qualify in today s workplace.A.是B.否正确答案：BThe applicant is about the job requirements and the company.A. know B. kne

11、w C. knowledgeable D. have known正确答案：CIntroverts mean in Chinese.A.内向者B.旁观者C.辅助者D.外向者正确答案：A A developmental paragraph ends a communication with a summation or a reference to the main idea stated in the opening paragraph.A.是B.否正确答案：BCultural diversity means in Chinese.A.文化种类B.文化障碍C.文化多元性D.文化交际正确答案：C7

12、6 Headquarters mean in Chinese.A.总部B.四分之一 C.第一段D.秋季正确答案：A77 The communication process is so automatic and natural that you even may not realize you are using it. Automatic means here.A.感激的B.不假思索的C.流利的D.人为的正确答案：BA negative-news message conveys news that will the receiver.A. satisfy B. reflect C. supp

13、ort D. disappoint正确答案：D“Come in and use your Tech credit card soon. The sentence contains the message focusing on the receiver, it can be regarded as .A. I-oriented B. Business-oriented C. Communication-oriented D. You-oriented 正确答案：D and benefiting from the diversity of employees and customers is o

14、ne of the greatest challenges in the workplace today.A. Developing B. Failing C. Accommodating D. Needing正确答案：CMost Americans prefer to stand when talking to others.A. less than 18 inches B. more than 3 feet C. 18 inches to 3 feet D. closer than a couple of feet正确答案：C82、Another external barrier to c

15、ommunication within an organization is a closed and authoritarian climate. A closed and authoritarian climate means.A.封闭和烦闷的天气B.封闭和狭隘的空间C.封闭和专制的气氛D.狭隘和压抑的 气氛正确答案：CCultural differences can be communication barriers.A.是B.否正确答案：A84Body language may include facial expressions, or postures that accompany

16、 a person? s words.A. gestures B. expression C. expressions D. oral symbols正确答案：AYour ability to establish and build relationships 1 every aspect of your 2. Whether in your social, academic, or professional life, this ability determines the depth of 3 relationships 4 friends, family members, classma

17、tes, and coworkers. Good relationships 5 in goodwill一the 6 reputation that 7 individual or a business has with its customers. Any communication 8 helps to develop a 9 relationships between you lOyour receiver builds goodwill. A. your B. affects C. life D. favorable E. with F. result G. an H. that I.

18、 and J. better正确答案：一begin一One of the bitterest and most time-worm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students earnings by 25%, o

19、n a weighted average, or $220,000 over their lifetime, according to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to

20、charge students up to $3, 000 a year for their degrees, arguing that it s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker? s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and econ

21、omics or business are the most lucrative choices, making their average earnings 25% higher, according to the article, published in the office for national statistics， monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a usmall “ difference to e

22、arnings- a small negative one, in fact. Just ahead are degrees in education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. It s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest

23、financial returns than others, Prof. Walker said. As an economist, he was quick to point out that students might gain non-financial returns from arts degrees:Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun. ”、One of the bitterest and most time-wo

24、rm debates in student union bars up and down the country is resolved as academic research confirms that in financial terms at least, arts degrees are a complete waste of time. Getting through university boosts students earnings by 25%, on a weighted average, or $220,000 over their lifetime, accordin

25、g to Professor Ian Walker of Warwick University-but if they study Shakespeare or the peasants revolt instead of anatomy of contract law, those gains are likely to be completely wiped out. The government is about to allow universities to charge students up to $3, 000 a year for their degrees, arguing

26、 that it s a small price to pay compared with the financial rewards graduates reap later in life. But Prof. Walker? s research shows there are sharp variations in returns according to which subject a student takes. Law, medicine and economics or business are the most lucrative choices, making their

27、average earnings 25% higher, according to the article, published in the office for national statistics monthly journal. Scientists get 10-15% extra. At the bottom of the list are arts subjects, which make only a small “ difference to earnings- a small negative one, in fact. Just ahead are degrees in

28、 education-which leave hard pressed teachers an average of 5% better off a year than if they had left school at 18. It s hard to resist the conclusion that what students learn does matter a lot; and some subject areas give more modest financial returns than others, Prof. Walker said. As an economist

29、, he was quick to point out that students might gain non-financial returns from arts degrees:“ Studying economics might be very dull, for example, and studying post-modernism might be a lot of fun. ”正确答案：(2) 1. What is the best title for the passage?A. Professor Walker, s Research B. How to Make Big

30、 Money. C. Differences Between Science and Arts Degrees. D. Studying Arts Has Negative Financial Outcome.正确答案：D、 2. Universities charge students a rather high tuition mainly because.A. they provide the students with very prosperous subjects to learn B. they assume that their graduates can earn much

31、more than they had paid C. they don t get financial support from the government D. they need much revenue to support the educational expenses正确答案：B(4) 3. The word “lucrative” (Line 1, Para. 4) most probably means A. sensible B. creative C. profitable D. reliable正确答案：C(5)、4. Law, medical and business

32、 graduates could earn 25% more thanA. education graduates B. arts graduates C. those who had not studied at the university D. the average income正确答案：C(6) 5. We can safely conclude that the author .A. regards arts degrees as meaningless B. finds this result disappointing and unfair C. wants the stude

33、nts to think twice before they decide what to learn in college D. holds that arts degrees are still rewarding despite its scarce financial returns正确答案：DMembers of effective work teams have a strong group identity and foster improvement by reviewing both successes and failures.A.是B.否正确答案：A88、You must

34、 communicate to obtain the information you need. Obtain here meansA.发出B.建立C.设置D.获取正确答案：DLiking business letters and memos, informal reports are organized around a main idea and its supporting information.A.是B.否正确答案：BComplete messages contains a variety of sentence types.A.是B.否正确答案：B The two styles o

35、f reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains preliminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of

36、 a formal report is a companys annual report to stockholders or a report to a government agency. Another example is an external proposal一a report that analyzes a problem and recommends a solution to people outside the writer s company. Informal reports are shorter than formal reports and are written

37、 in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes

38、sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and recommend a solution.(1)、The two styles of reports are formal and informal. Formal reports generally are long, analytical, and impersonal. A formal report often contains pre

39、liminary parts such as a title page, an executive summary, and a table of contents, as well as supplementary parts such as a bibliography and an appendix. An example of a formal report is a company? s annual report to stockholders or a report to a government agency. Another example is an external pr

40、oposal一a report that analyzes a problem and recommends a solution to people outside the writer s company. Informal reports are shorter than formal reports and are written in a less formal style. Unlike formal reports, informal reports generally have no preliminary or supplementary parts because they

41、 usually are concerned with everyday matters that require little background. A sales report is an example of an informal report. In a sales report, the writer summarizes sales for a specific period. Another type of informal report, an internal proposal, is used to analyze an internal problem and rec

42、ommend a solution.正确答案：(2)、 1. Formal reports often are long, analytical and impersonal.A.是B.否正确答案：A、2. An anual report to stockholders is the preliminary part of an informal report.A.是B.否正确答案：B、3. Informal reports often contain preliminary parts such as a title page, an executive summary.A.是B.否正确答案

43、：B 4. Formal reports often are longer than informal ones and are written in formal style.A.是B.否正确答案：A 5. An internal proposal which is an example of formal report, is used to analyze an internal problem and suggest a solution.A.是B.否正确答案：BTo avoid becoming a communication barrier, need to think befor

44、e they speak while introverts need to make sure they speak.A. extroverts B. receivers C. introverts D. senders正确答案：A93、Specific facts and details should appear in .A. developmental paragraphs B. closing paragraph C. opening paragraph D. topic sentence正确答案：A94、Which part can tell the recipient that a

45、nother separate document is included with a memo?A. Date line B. From line C. Attachment D. To line正确答案：CInformal reports generally have no preliminary or supplementary parts.A.是B.否正确答案：ARedundancies can add formality and meaning to sentences.A.是B.否正确答案：B97 What are the four standard components in a

46、 memo heading?A. To, from, enclosed, subject B. To, from, date, subject C. To, from, subject, enclosed, signature D. To, from, enclosed, signature正确答案：B98 Vary means being.A. very B. different C. significant D. similar正确答案：B99 A job application letter and a request for replacement of a broken CD pla

47、yer examples of personal business letters.A. are B. was C. be D. am正确答案：A100 In some cultures, and smiling is a way of showing respect.A. nod B. to nod C. nodded D. nodding正确答案：D101 Perspective means .A.繁荣的B.角度C.进步的D.猜疑正确答案：B102 Primary research involves locating data that already has been gathered

48、and reported.A.是B.否正确答案：B103 When communicating with strangers, would like to stand 18 inches to 3 feet.A. western people B. Asian people C. most Americans D. Japanese正确答案：C104Long hours at the screen can cause aching eyes, blurred vision and headaches, experts say. In fact, eyestrain surpasses even

49、 wrist pain as the top physical complaint among heavy computer users. When peering into the computer screen, the eye，s focusing muscle is at constant tension. Like any muscle, it feels sore when overloaded. And when someone spends a lot of time looking at something close, the eye muscle can get stuc

50、k on the near-focus setting and have difficulty relaxing, leaving the person temporarily nearsighted, a condition called accommodative spasm (痉挛)that can last seconds or hours. This is why after looking at a monitor all day, some computer workers complain that their distance vision is blurred when t

51、hey attempt to drive home. The letters on the screen are not as clearly defined as on a printed page. Take a magnifying glass to your monitor and you 11 see the letters, each made up of pinpoint sources of light, have no sharp edges. But those liquid crystal display (LCD) monitors, like those found

52、on laptop computers, are easier on the eyes because they display sharper images. And studies have shown that when people are working on a computer, their rate of blinking goes down by two-thirds, which can result in dry, stinging eyes. This is especially a problem for contact-lenses wearers.Long hou

53、rs at the screen can cause aching eyes, blurred vision and headaches, experts say. In fact, eyestrain surpasses even wrist pain as the top physical complaint among heavy computer users. When peering into the computer screen, the eyes focusing muscle is at constant tension. Like any muscle, it feels

54、sore when overloaded. And when someone spends a lot of time looking at something close, the eye muscle can get stuck on the near-focus setting and have difficulty relaxing, leaving the person temporarily nearsighted, a condition called accommodative spasm (痉挛)that can last seconds or hours. This is

55、why after looking at a monitor all day, some computer workers complain that their distance vision is blurred when they attempt to drive home. The letters on the screen are not as clearly defined as on a printed page. Take a magnifying glass to your monitor and you 11 see the letters, each made up of

56、 pinpoint sources of light, have no sharp edges. But those liquid crystal display (LCD) monitors, like those found on laptop computers, are easier on the eyes because they display sharper images. And studies have shown that when people are working on a computer, their rate of blinking goes down by t

57、wo-thirds, which can result in dry, stinging eyes. This is especially a problem for contact-lenses wearers.正确答案： 1. used to be the biggest physical problem that computer users had.A. Dry eyes B. Blurred vision C. Headache D. Wrist pain正确答案：D、2. Working hours before the screen will 。A. impose too muc

58、h burden on the eye s focusing muscles B. bring about near-sightedness C. make it difficult for the user to learn driving D. magnify the letters on the screen正确答案：A(4) 3. LCD monitors are better in terms of eye protecting because.A. they are more expensive B. they will not blur the user, s eyes C. t

59、hey bring about no eye problem D. they display letters with sharp edges正确答案：D(5)、 4. Dry, stinging eyes are caused by .A. lower rate of blinking of the computer user, s eyes B. letters on the screen without any edges C. overburden on the focusing muscle D. a constant tension正确答案：A(6) 5. Which group

60、of people are most likely to get dry, stinging eyes?A. drivers B. doctors C. glass wearers D. contact-lenses wearers正确答案：D105 Obtain means in Chinese.A.建立B.打破C.吸引D.获得正确答案：D106 In a message with neutral news, the main idea is neither positive or negativeA.是B.否正确答案：B107 In the openings of messages con