SHALLI的句子酒店用语

1、酒店常用have you a reservation?may i know your name an room number您能告诉我您的名字与房间号here is your room key给您房间钥。please pay at the cashiers esk over there.请去那边帐台付are these your baggage？这些是您的行李？1goo morning/afternoon/evening 3i you have a nice trip?4我是接待/服务i am receptionist. (waiterwaitress5需要我帮忙？ what can l o

2、for yon？请稍等一会.just a moment，pleasei am always at your servicei hope you will enjoy your stay with here.i am very sorry to have cause you so trouble如果您需要什么帮，请即时告诉. just let me know if there anything。 i can o for you这边this way，please12.请走这woul you care to step this way，please ？14为宾客服务是我们的荣its our plea

3、sure to serve our guests 15您先请跟我。 after youfollow me，please 。16关于不,我马上就过. excuse me，i will be with you in a minute17能告诉我您的姓名？ may l have your name?关于不起，让您久等了sorry to have kept your waitingwoul you please fill in this form?您如何付是现金还是信用? how are you going to pay，in or by creit car？一直往前向左、向右转go straight

4、 aheaturn leftright您可以坐这部电梯到客房you may go to your room by this elevator 24我马上为您查一。 let me have a cheek for you。请. take a seatpleaseill show you the 27have a goo trip28 祝您生意兴隆。 i wish you a goo business30 希望再次为您服务。i am looking forwar to serving you once again 。基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种:may icou

5、l youwoul youshall i?只要理解这四种基本的句，就可以处理大部分业务上的状1自己要做什么事就使用may imay i have your name， please ？ 请问尊姓大名may i have your check-out time, please?请问您什么时候结帐离may i see your passport, please?请让我看一下您的护照好？may i know your nationality， please?请问您的国籍是什2 麻烦客人,可使用coul youcoul you fill out the form， please?请您填写这张表格好co

6、ul you write that own, please?请您写下来好？coul you raft the fax， please ？ 请您写下传真的草稿好coul you hol the line, please?请不要挂电话好？ 询问客人的喜好或是做什么,可使用woul you woul you like tea or coffee?请问您要喝茶还是咖? woul you like to take a taxi?请问您要搭计程车woul you min sitting here?请问您介意坐在这里？* 只要在疑问词后“woul you ”，就可以提出大部分的询.when you like

7、 to visit kunshan？ 请问您想要何时观赏昆?when woul you like to have lunch?what time woul you like to eat?请问您想何时用who woul you like to contact?请问您想和谁联？which kin of room woul you prefer？ 请问您喜欢哪一种房？ how woul you like to settle your bill？ 请问您的账单如何处how long woul you like to stay?请问您要逗留多？how many tickets woul you lik

8、e to buy？ 请问您要买几张票? 在提供建议协征求意见可使用shall i 或 woul you like to o ？shall i raw the curtains?请问需要我把窗帘拉上？shall i raw you a map?shall i make the reservation for you?( 二）招呼语goo morning.goo afternoon.goo morning， sir. this is the front esk. may i help （三）回答一般性的回答i see, sir。 我明白，先。certainly, sir。 好，先请关于方再等一会儿

9、just a moment， please.thank you for waiting.i am very sorry to have kept you waiting.很抱歉让您久等coul you wait a little longer， please?请您稍候好?要麻烦客人或是拒绝客人的要求时“ni am afrai i cant o that.excuse me, sir。 please let me pass.不好意先，麻烦让我过一。道歉如果是自己的错就“i am sorry.”； 如果是公司的，就：“we sorry 。i am very sorry for the elay.很

10、抱歉延误了时间i am very sorry for the inconvenience.i woul like to apologize for the mistake客人关于自己“thank you 。时回thank you, sir.谢谢, 先。thank you very much。 非常感谢交给客人某些东西，可以说 here you are.您要的东西在这here is your room key。 这是您的房间钥here it is。 这是您的东。have a nice ay。 祝您有美好的一。please enjoy your stay祝您住宿愉we hope to see yo

11、u again soon.thank you for staying with us.8面关于客人的疑,不要只是一味地傻，或是一直说yes, yes.如果听不懂，要向客人提出疑，或是先向关于方“just a moment， please 。,然后请求他人协paron ？ 关于不？paron me？ 关于不起?i beg your paroncoul you repeat that， please?9“byebyethank you for calling。 感谢您的来电。好说：we look forwar to hearing from you.please contact me if you

12、 have any further questions.柜台服务b= 行李服务员（bellman) c= 服务员 （clerk ）h=客房服务（housekeeping) bc=领（bell captain） g=客（guest ）尊敬的朋友们!istinguishe/honorable/respecte friens阁下( 多用于称呼大使) your excellency关于您的大举协助, 我谨代表北京市政府表示衷心的感谢。on behalf of thebeijing municipal government， i wish to express our heartfelt thanks

13、to you for your gracious assistance。在北京过得怎么样？how are you making out in beijing?我一定向他转达您的问候和邀请.ill surely remember you an your invitation to him.不虚此行！ its a rewaring trip!您的日程很我们的会见是否就到此为as you have a tight scheule, will not take up more of your time。请代我问候王先please remember me to mr.wang。欢迎以后多来北！hope

14、youll visit beijing more often请留,不用送！i will see myself out， please 。多保重！take care!祝您一路平！have a nice trip！愿为您效劳!at your service!为？举行宴/宴请host a inner/banquet/luncheon in honor of便宴informal inner午宴( 附有情况介绍或专题演讲等内容)luncheon 便餐light meal工作午餐working luncheon自助餐 buffet 答谢宴会return inner告别宴会farewell 庆功宴glee

15、feast招待会reception庆祝中华人民共和国成立四十五周年招待会reception celebrating the anniversary of the founing of the peoples republic of china鸡尾酒会cocktail party茶话会tea party包餐/ 点餐table hote/a la carte 上菜serve a courst您的位置在这。here is your 请入！please have a seat。欢聚一堂enjoy this happy get-together请随！please yourself at home。/pl

16、ease enjoy yourself请各位随意用。help yourself please。您喝点什？what woul you like to rink？现在我提，为和?之间的合为?参议员的健干！at this pointi propose a toast: to the cooperation between ? an？ , to thehealth of senator？, cheers!最后我借主人的，提议?干！lastly, taking up this glass of wine ， i propose a toast to？请各位举杯并且同我一起为一切在座的朋友们的健康干杯！i

17、 ask you to raiseyour glass an join me in a toast ot the health of all our friens present here.!heres to you! to your 我要为此干！ill rink to that随量！whatever you like!我失陪一会！excuse me for a minute。菜不，请多多包！hope you enjoy yourself.女士们先生们，欢迎各位光顾，演出很快就要开始了，请尽快就坐。laies angentlemen ， goo evening. the concert/sho

18、w woul start soon. please get yourself seate 。 thank you.the reception will now begin 。all rise please. for the p.r 。c.national anthem! ？the istinguishe guests paarticipating thereception are ？i have the honour to call upon ？ 开幕式现在结束.this conclues the opening ceremony. 隆重庆祝gran celebration庆祝成立? 一周年c

19、elebrating the 1st anniversary of theestablishment of ?hail the first fifa of ?值此节日之际致以节日的祝!on the occasion of the season， i woullike to exten seasons greetings.一、预定1 、上午/ 下午/ 晚上好, 我能为您做些什么？goo morning / afternoon/ evenig， may i help you2how many presons are there in you party，sir/maam?3 、请问您几点到？wha

20、t time woul you like to arrive? 4 、请问您贵姓?may i have your name，please?5 、可以留下您的联系方式吗？may i take your telephone number,please? 6 、请问您有什么需求需要我们做准备的？is there anything specis you woul like us to prepore?7 、如果您有什么要求，请通知我们。if you have further requiements,please let us 88：00im afrai that we only can guarant

21、ee the table before 8:00in theevening.二、迎宾1.2、我能为您做些什may i help you？3 、请问您是否有预定？o you have a reservation？4 、请问您一共有多少人来用餐？ how many persons5 、请这边走/ 请跟我来.this way please/follow me6woul you like to sit here,sir?7 、您是愿意靠窗户坐还是靠门坐呢?which o you prefer，by the winow or near the oor8is this table fine with yo

22、u?9 、这是您的菜单，先生。here is the menle for you,sir。10 、关于不起, 先生，我们现在没有空餐桌，请您在酒吧稍等一会儿，好吗？有空桌，我们会立刻通知您.im sorry，sir ，we ont have a free table now，woul you like tohave a rink in the bar？well call you as soon as possible11im sorry to keep you waiting，sir？12如果您在用餐时有什么问，请告诉。if you nee any help，please call 三、点菜1

23、 2 、请问您想吃些什么？what woul you like to orer?3woul you like some more?4how woul you like your steak cole?（rare一 成 ； meium rare三成meium五 成 ； meium well七成well one全）5 、关于不起，先生，这道菜已卖完。im sorry sir ,we ont have any more. 四、征询意见1 、请问您关于一切还满意吗?is everything to you satisfactionis everything all right with your me

24、?2 、请问您还需要我为您提供些什么吗？is there anything eles that i can o for youcan i bring you anything else？3 、请问我能清理餐台吗？may i clean your table now？woul you like me to clear you table五、致歉1、先实在关于不我为我刚才的鲁莽行为向您道im terribly sorry for such a mistake sir？ 2、先关于不,我马上给你换一。im change it right away。3 、实在关于不起，我马上报告主管。im very

25、sorry，ill call the superrisor. 4i woul like to apologize once again。5 、关于不起，但我们很高兴您向我们指正出来。 im sorry,but we gla you pointe this buttons.六、结帐1 、请问您现在结帐吗？woul you like to have the bill now? 2woul you like to pay cash or by cre it car?3 、请问你们是分帐单是是合在一起？woul you like the amout on the same billor seperat

26、ely? 4sorry ，i shall a it up again。5 、关于不起，您能告诉我哪儿错了吗？sorry ，woul you show me what is wrong.6、关于不，您能告诉我您的房间号并且出示您的房卡？ sorry,may i have room key an room car？7 、关于不起，请您在这签个名.excuse me，sir, woul you please sign your name here七、送客1 、感谢您的光顾希望再次为您服务。thank you，sir,we hope to see you 2im gla you enjoye your

27、 me,goo bye.3thank you very much,have a nice evening，goo bye.貌服务用语酒店基础礼貌服务用语1.早上小/先”“goo morning ， maam/sir。”下午小/先.“goo afternoon， maam/sir.”/”“goo evening ， maam/sir.” ”“nice to see/ meet again ， mrwang.”或与客人互相寒暄：您今天好？”“how are you ( toay）?”我很谢，你？”“im fine, thank you ， an you？”很，谢谢？“im very well, /

28、im fine, too。 thank you。” useful worsan expressions：sirmaammissmsmeetgoo morning/ afternoon/ evening!gla / nice to how o you o? /how are you ?？”“may i help you ？”/what can i o for you ? 尽快为客人多做一点：？”“is there anything else i can o you useful worsan expressions：may /can i ?if you nee my help, just cal

29、l me please.”“thank you.”“im sorry.”“thats all right.”“please.” useful wors anexpressions:thats all right.”“excuse me”在服务时中途退场等.这是您” “here is / are your (key ， newspaper, boile water, breakfast, lunch，supper) / “here you are.”.”“just a moment, please./wait a minute, please.”“iwill be with you in a m

30、oment.”再返回客人身边时，关于久等的客人说抱歉：关于不,让您久等.”“sorry to have kept you waiting。” useful worsan expressions：momentwaiti will besorry to“i am sorry, i ont unerstan. coul you show me?/“i your paron。请慢慢,别着.”“please take your time, theres no hurry。“my name is。 please let me know if theres anything i can for you 。

31、”/can ihelp you？.”“have a nice ay 。”“wish you happy here.” 关于要离店客人报以祝愿：“hope to see you again soon.祝一路顺.”“have a nice trip。”早上/ 下午/ 晚上，(这 我是,可以帮您?（部门/ 部份名称)。morning/ goo afternoon/ goo evening， (this is） (name your epartment/ outlet)。 speaking. may ihelp you？”“thank you for calling.”/“certainly ， ma

32、am/sir。 i will get itright away.”/， maam/sir。 i will take care of it at once.”“sorry, i am not sure。 if you wait a minute, ill try to out.”“im afrai it is against hotel regulation.”“im sorry, we are not allowe to o this.”（“i m sorry， i m afrai we ont have (things guests want）这时向客人作其它介绍或建议是非常重要的。吗？“m

33、ay i suggest (you contact the bank in the basement）?您可在这里签）吗？” “coul you（sign here)?”）？“woul you min (calling back later)?”我可以知您的姓）？”“may i（have your name）？”请跟我。” “follow me please。”“please go straight ahea.”/“please turn right / left.”它在 .“it is on the floor。谢谢您告诉我小/ 先我会向经理报告这件，请接受我们的道。“thank you f

34、or telling us， maam / sir, ill inform my managerabout it。please accept our apology/ 我马上去查这件事.”“im terribly sorry， maam / sir. there coul have been mistakes。 ill have it correcte at once. / ill look into the matter at once.”1、goo morning，sir(maam） 早上先（小）2、goo afternoon ,laies an gentlemen下午,女士，先生3、goo evening，miss price晚上普莱丝小。4、how are you toay ,mr brown？ 你今天好?布朗先5、im goo，thank you。 我很谢谢.6、its goo to see you again，sir(maam） 再次见到你真高，先(小姐）7nice to meet you ，sir10can i help you ， ms blake ？ 我能帮你吗？布雷克小姐？ 11woul y