高教版英语1(高职高专版)(第三版)课件unit-5

1、Unit 5English ICan I See Your Manager?Unit 5English ICan I See Your Contents Aims and Requirements Integrated Skills Development Applied Writing Grammar Focus Merry Learning Words & Phrases Lead-inDialoguesPassage ALearn to communicateBuild up your language stockExtra readingPassage BContents Aims a

2、nd RequirementsAims and Requirements接待办公室来宾，涉及接待、问候、道歉等Communicative FocusLanguage FocusAims and Requirements接待办公室来宾，涉Aims and RequirementsFocal Words and ExpressionsLanguage Focusavailableconfirmcontactefficientlyinformmindoccupiedreceivevisitorat the momentin advanceon businesswithout delayon the

3、honeAims and RequirementsFocal WorAims and Requirements1) Good morning. May I help you?Id like to see Mr. Wang.Do you have an appointment?May I have your name?2) Im afraid Mr. Li is occupied at the moment. Would you mind waiting?Language FocusFocal Function and PatternsAims and Requirements1) Good A

4、ims and RequirementsIm sorry, Mr. Li is out on business. Would you like to leave your card and make an appointment for some other time?4) Can I ask what you wish to see him about?Im told to get that information from every caller.Language FocusFocal Function and PatternsAims and RequirementsIm sorryA

5、ims and Requirements5) Mr. Li is here for his appointment.Mr. Li is expecting you in his office. Please go right in.Mr. Li wants to know if your business is urgent.6) She can work efficiently.She can receive and talk to visitors without any delay.Language FocusFocal Function and PatternsAims and Req

6、uirements5) Mr. LAims and Requirements熟读对话和课文，能用课文中的重点句型进行简单的对话。(Listening and SpeakingSkills Development能朗读并翻译（英译汉）有关接待来宾的小短文。Reading and Translatinga. 能使用所学词汇、句型和习惯表达法写出有关接待来宾的英文句子。b. 熟悉电话留言的基本格式并能作简单留言。WritingAims and Requirements熟读对话和课文，能Integrated Skills DevelopmentAustralians generally dont li

7、ke to talk business during leisure hours, and they avoid making class distinctions. For example, when riding alone in a taxi, its considered polite to sit in the front seat with the driver. If an Australian invites you to afternoon tea, you expect just a cup of tea. However, an invitation to tea usu

8、ally will include dinner.Lead-in Do you know it?AustraliaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentAIntegrated Skills DevelopmentRemember that Canada is, by law, a bilingual country. In fact, about 25 percent of the population consider French their first

9、language. Nearly all government employees in Canada are bilingual.Lead-in Do you know it?CanadaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentRIntegrated Skills DevelopmentWhen invited to a meal in India, guests should offer a gift of flowers, candy or fruit t

10、o their host. At some social gatherings, guests are adorned with garlands of flowers. These should be removed and carried in the hand as an expression of humility. Indians are often too polite to say no to an invitation; if they cannot attend, they will more likely say “lll try.”Lead-in Do you know

11、it?IndiaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentWIntegrated Skills DevelopmentMeals in Italy are generally unhurried, and can last up to four hours. During the meal, it is impolite to put your hands in your lap. At the table, it is also impolite to stre

12、tch at the table, even if the meal is over.Lead-in Do you know it?ItalyCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentMIntegrated Skills DevelopmentIn business dealings in Japan, a well-groomed, conservative look for men and women is advisable. Avoid trendy ha

13、irstyles, and heavy make-up and jewellery. Always treat a business card carefully, never bend it or write on it, as this will be considered a direct insult. If your host is quiet, do not be concerned; silence is an ordinary part of conversation.Lead-in Do you know it?JapanCultural Tips for Receiving

14、 Guests in Different Countries:Integrated Skills DevelopmentIIntegrated Skills DevelopmentIn Kenya, it is customary to shake hands when first meeting people and when taking your leave. After English, Swahili is the most common language. When invited to someones home, do not bring flowers, as they us

15、ually used to express condolences.Lead-in Do you know it?KenyaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentIIntegrated Skills DevelopmentWhen meeting, Russians shake hands firmly. Pointing with the index finger is considered impolite but it is frequently don

16、e. Russians enjoy giving and receiving gifts. Although not expected, guests usually bring the host a gift of flowers, food or vodka. If friends open a bottle of vodka, they usually drink until the bottle is empty. Russians prefer to have social interaction before discussing business. Doing business

17、over the telephone without meeting the prospective client or partner is ineffective.Lead-in Do you know it?RussiaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentWIntegrated Skills DevelopmentKorean is the official language. English is taught in school and many

18、people have a good understanding of it. Giving gifts as a means of obtaining favors is common especially in the workplace. A bow followed by a handshake is the usual greeting between men. Eye contact is important while conversing. In general, people do stand in line and pushing and crowding are cons

19、idered impolite.Lead-in Do you know it?Republic of KoreaCultural Tips for Receiving Guests in Different Countries:Integrated Skills DevelopmentK(A visitor wants to see the vice-president, and the receptionist is greeting him.)Receptionist:Good morning, may I help you?Visitor: Yes, Id like to see Mr.

20、 Chen, the vice-president.Receptionist:May I have your name, please?Visitor: George Smith of Walsh Company.Receptionist:Thank you, Mr. Smith. Let me see if he is available. Would you wait just a moment, please? . Im afraid Mr. Chen is occupied at the moment. Would you mind waiting?Visitor: Well, how

21、 long will it be?Integrated Skills DevelopmentDialogueCan I See Your Manager?副总裁A可接受探访的忙碌 介意(A visitor wants to see the viReceptionist: About an hour.Visitor: Oh, thats too long. Ill have a meeting at 11.Receptionist:Would you like to make an appointment for some other time?Visitor: Yes, I suppose s

22、o. Friday morning at 9: 30. Is that all right?Receptionist: Yes. Ill make a note of it. Ill also ask him to confirm. Does he have your telephone number?Visitor: Yes, he does.Receptionist: OK, Mr. Smith. Well see you on Friday.Visitor: Thank you. Good-bye.Receptionist: Good-bye.Integrated Skills Deve

23、lopmentDialogue约会我想是这样A证实Receptionist: About an hour.I(The receptionist is trying to make an appointment between her manager and the visitor.)Receptionist: Good afternoon. Can I help you?Visitor: Yes. May I see Mr. Lawson, your production manager, please?Receptionist:Im sorry, Mr. Lawson is out on b

24、usiness today.Visitor: Well, Id like to make an appointment to see him some time next week.Receptionist: Let me check Mr. Lawsons diary. Just a moment. I wont be long. Yes, Mr. Lawson doesnt seem to be busy on Tuesday morning, Wednesday afternoon and Friday morning.Integrated Skills DevelopmentDialo

25、gueLet Me Check .生产出差记事簿等一下B(The receptionist is trying toVisitor: Could I make an appointment for Wednesday afternoon, please?Receptionist: Would 2:30 be convenient?Visitor: Yes. Thatll be fine.Receptionist: Ill make a note of that. Would you like me to confirm the appointment?Visitor: Yes, please.

26、 Here is my card. You can contact me any day.Receptionist: Fine. Ill do that.Visitor: Thank you very much. Good-bye.Receptionist: Good-bye.Integrated Skills DevelopmentDialogue接触 联系BVisitor: Could I make an appoSecretaries who receive visitors are called receptionists. There are different kinds of r

27、eceptionists however. In a small firm, the receptionist may have to receive visitors and do some typewriting and clerical work. In a large firm, on the other hand, a receptionist only receives visitors and makes appointments and travel arrangements.Integrated Skills DevelopmentPassageA Receptionists

28、 Job接待打字的；书记的；另一方面安排ASecretaries who receive visitoThere are different tasks in receiving visitors. Executives should tell receptionists about all their appointments. This should be done in advance or at the beginning of each day. They should report their movements (for example, going to see an impo

29、rtant person, going to lunch) throughout the day. If the receptionist has this information, she can receive and talk to visitors without any delay, and she can work efficiently.Integrated Skills DevelopmentPassage任务经理提前报告动向；例如遍及，贯穿效率高地AThere are different tasks in rIntegrated Skills DevelopmentAnswe

30、r the following questions briefly according to the dialogues.11. Who is Mr. Chen?2. Can Mr. Chen see the visitor now? Why?3. Does the visitor want to make a new appointment?4. When is the new appointment?He is the vice-president of the company.No, he cant, because he is occupied at the moment.Yes, h

31、e does.Friday morning at 9:30.Integrated Skills DevelopmentAIntegrated Skills DevelopmentAnswer the following questions briefly according to the dialogues.15. Who is Mr. Lawson?6. Why cant he see the visitor?7. When can the visitor see the manager?He is the production manager.Because he is out on bu

32、siness.Wednesday afternoon at 2:30.Integrated Skills DevelopmentAIntegrated Skills DevelopmentAnswer the following questions according to Passage a.21. What kind of people are receptionists?2. What does a receptionist usually do in a small firm?3. What does a receptionist usually do in a large firm?

33、4. Why should executives report their movements to their receptionists?They are secretaries who receive visitors.In a small firm, he/she may receive visitors and do some typewriting and clerical work.In a large firm, a receptionist may only receive visitors and make appointments and travel arrangeme

34、nts.So that they can work efficiently.Integrated Skills DevelopmentAIntegrated Skills DevelopmentThe following is a summary of the patterns and expressions used in receiving visitors. Read them carefully and try to remember them by heart.31. This is the receptionist.Welcome!Can I help you?2. Do you

35、have an appointment?May I have your name, please?The manager wants to know if your business is urgent.3. Can I ask what you wish to see him about?Im told to get that information from every caller.Integrated Skills DevelopmentTIntegrated Skills DevelopmentThe following is a summary of the patterns an

36、d expressions used in receiving visitors. Read them carefully and try to remember them by heart.34. Mr. Smith is here for his appointment.The manager is expecting you in his office. Please go right in.Mr. Chen wants to know if your business is urgent.5. Im sorry. The manager is occupied at the momen

37、t.Would you please have a seat and wait for a moment?Would you please leave your card?Integrated Skills DevelopmentTIntegrated Skills DevelopmentGive a warm reception to the visitor on behalf of your company.4Receptionist: Good morning. 1 _? (问他有何事)Visitor: Yes, I have an appointment with Mr. Chen,

38、the vice-president.Receptionist: 2 _? (问他姓名)Visitor: George Smith of Walsh Company.Receptionist: Thank you very much, Mr. Smith. Ill call Mr. Chens office. 3 _? (告诉他坐下等一下)Visitor: Thank you.Receptionist: Mr. Chens office? This is Receptionist. 4 _. (告诉他有位史密斯先生来这里赴约)Can I help youMay I have your name

39、, pleaseWould you please have a seat and wait for a momentMr. George Smith of Walsh Company is here for his appointmentIntegrated Skills DevelopmentGIntegrated Skills DevelopmentGive a warm reception to the visitor on behalf of your company.4Secretary: Please send him in.Receptionist: Thank you. 5 _

40、. (告诉史密斯先生陈先生正等着见他并请他进去)Visitor: Thank you very much.Receptionist: 6 _. (表示不用谢)Mr. Chen is expecting you, Youre welcomeMr. Smith. Please go right inSupplementary SentenceIntegrated Skills DevelopmentGIntegrated Skills DevelopmentMatch the explanations in Column B with words and expressions in Column

41、 a.5Column A Column B 1. appointment a. a small card with a persons name, position, address, telephone number, etc. on it2. executive b. duty3. clerical work c. to write down4. visiting card d. problem, question5. task e. a person in a position of management6. note f. work in an office7. matter g. a

42、 time and place arranged for a meetinggefabcdIntegrated Skills DevelopmentMIntegrated Skills DevelopmentTranslate the following sentences into English.61. 您有事吗？(help)2. 请问尊姓大名？(have)3. 我看看他在不在。(available)4. 陈先生现在正忙着呢。(occupied)5. 请您坐着等一下好吗？(have a seat)Can I help you?May I have your name, please?Let

43、 me see if he is available.Mr. Chen is occupied at the moment.Would you please have a seat and wait for a moment?Integrated Skills DevelopmentTIntegrated Skills DevelopmentTranslate the following letter into Chinese.7Dear Sirs,I would like to book a single room with a bath from the 21st of September

44、 to the 2nd of October, inclusive. Its for Allan Mancone, our sales manager. As you know, our executives usually stay at your hotel when in London. We would like you to provide a room with a telephone extension. We would like a room overlooking the park, if possible. Mr. Mancone will arrive on the m

45、orning of the 21st of September, and leave in the afternoon on the 2nd October. We would like you to confirm this booking with a return letter. We look forward to hearing from you.Yours faithfullyIntegrated Skills DevelopmentTIntegrated Skills DevelopmentTranslate the following letter into Chinese.7

46、先生们： 我想预订一个带洗澡间的单间，从9月21日到10月2日（含2日），是为我们的销售经理马肯先生订的。正如你们所了解的，我们的经理到伦敦通常都是住在贵酒店。望您能提供一个带电话分机的房间，最好能俯瞰公园的。马肯先生将于9月21日上午到达，10月2日下午离开。 望您能回信确认此项预订。我们期待着您的回信。 李玲谨启Integrated Skills DevelopmentTIntegrated Skills DevelopmentRead the following sentence patterns selected from Passage A, paying attention to

47、the italicized parts and then translate sentences a, b and c.81. Secretaries who receive visitors are called receptionists.a. Scientists who study physics are called physicists.b. 做手术的医生称为外科医生(surgeon)。c. 写诗的作家称为诗人。研究物理学的科学家称为物理学家。Doctors who make operations are called surgeons.Writers who write poe

48、try are called poets.Integrated Skills DevelopmentRIntegrated Skills DevelopmentRead the following sentence patterns selected from Passage A, paying attention to the italicized parts and then translate sentences a, b and c.82. This should be done in advance or at the beginning of each day.a. This sh

49、ould be prepared in advance or just before the cooking.b. 这应在演讲的开始或结尾部分提到。c. 这应该给经理本人或给他的私人秘书。这应该在烹饪之前或刚开始烹饪时就准备好。This should be mentioned at the beginning or at the end of a speech.This should be given to the manager himself or to his personal secretary.Supplementary ExercisesSentenceExercise Integ

50、rated Skills DevelopmentRWhen a visitor without an appointment arrives, the receptionist should offer him a seat, and promise to contact the person he wishes to see. The visitor may offer a visiting card with his name, title and his company on it. If the visitor does not offer a card, the receptioni

51、st should note the visitors name, the date and time and his firm. If there is a delay, the receptionist should offer the visitor something to read. If there is a long delay the visitor will appreciate some form of explanation. The receptionist should apologize for any delay.Integrated Skills Develop

52、ment许诺；联系期望道歉Integrated Skills DevelopmentRead the passage carefully and then answer the following questions that follow.9When a visitor without an appoIntegrated Skills DevelopmentIntegrated Skills Development1. What should the receptionist do when a visitor arrives without an appointment?2. What d

53、oes a visiting card tell you?3. What should the receptionist do if the visitor does not offer his visiting card?Read the passage carefully and then answer the following questions that follow.9He or she should offer him a seat, and promise to contact the person he wishes to see.A visiting card tells

54、us the visitors name, title and his company.He or she should note the visitors name, the date and time and his firm.Integrated Skills DevelopmentIIntegrated Skills DevelopmentIntegrated Skills Development4. What should the receptionist do if there is a short delay?5. What should the receptionist do

55、if there is a long delay?Read the passage carefully and then answer the following questions that follow.9He or she should offer the visitor something to read.He or she should give some explanation and apologize for the delay.Integrated Skills DevelopmentIJust as you judge other people by the way the

56、y speak and write, so they judge you. You are continually judged by your employer, your supervisor, your friends, and your customers. A person who cannot talk easily with managers or customers or write clear reports will remain on routine work. The typist who can type but who cannot write letters or

57、 spell correctly stands little chance of being promoted. The skilled factory worker who cannot talk with management is unlikely to become a manager or to hold office in a trade union. Integrated Skills DevelopmentPassageIts Never Too Late to Learn判断不断地；雇主管理人容易地；仍旧日常的打字员拼写晋升管理人员不可能工会BJust as you judg

58、e other peopleIf you have to have your letters corrected by your secretary and cannot get up and give a good short talk, you will miss big opportunities to move up in your company or to hold office in important trade or professional associations. So everybody should keep learning. It is said that it

59、s never too late to learn.Integrated Skills DevelopmentPassage上升任公职专业协会活到老学到老BIf you have to have your letteIntegrated Skills DevelopmentDecide whether the following statements are true (T) or false (F) according to the passage.11. We usually judge others by seeing if they dress themselves properly

60、in public.2. An employee needs to be good at talking easily with management or customers to get promoted.3. A typist is likely to be promoted if she can type very fast.4. Being good at ones technical work only is not enough to get promoted to a managing position in a factory.5. Moving up in a compan